Customer reviews of SOSAV

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 26 971 published reviews

Summary of reviews

Orders are consistently received quickly, often within just a few days, and products match their descriptions accurately, which enhances customer trust. The quality of parts is frequently highlighted, with many noting that components like screens and batteries perform exceptionally well, aligning with expectations set by the product descriptions. Customers appreciate the clear and helpful tutorial videos that accompany their purchases, making DIY repairs accessible and straightforward.

Reviews 1, 2, 3 and 4 stars

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D
David B.
Rating: 3 out of 5
Clear website, good product descriptions. The tutorials are easily accessible, but the preparation service was not able to process my order correctly on two occasions. Fortunately the after-sales service is very responsive and informs you quickly on the progress of the order. Rigour and patience are necessary.
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Redouane K.
Rating: 2 out of 5
Attention very fragile quality disappointing
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Response from SOSAV
Hello, Thank you for your review! If you have any problems, please contact our customer service at [email protected]. Sincerely, The SOSav team
J
jean loup D.
Rating: 4 out of 5
easy search RAS
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Lionel D.
Rating: 3 out of 5
I am very pleased with the products but a little disappointed with this latest order where after 2 months of waiting I am asked to pay 4 euros more because the delivery which was expected in simple letter must be done in colissimo...
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Aurelie R.
Rating: 3 out of 5
The screen was not top level brightness I think not solid enough because despite the protection it is still broken...
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Pascal S.
Rating: 2 out of 5
Product conforms but big delay of delivery and no information on this delay
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Stephane S.
Rating: 1 out of 5
I received my order more than a month late without any message of explanation. I had to write to you to get an explanation and I find this unacceptable. I used to order my parts from you.
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Mizaque I.
Rating: 4 out of 5
TRE bienz
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guillaume D.
Rating: 3 out of 5
This is not the first time I've ordered from SOSAV, but it's the first time I've been really dissatisfied. I ordered 1 time, received the wrong part, contacted SAV, reshipped the same part as the first one, contacted SAV again, went through the technical expertise again and a 3rd time the same part... It was a sticker to stick the LCD on the chassis of my wife's cell phone, today her LCD is out of order, I have the right to 10% discount on my next order it could have been nice but now I still do not have the right sticker and I have to recommend an LCD because by moving on the chassis it cracked, the touch does not work, in short out of order! So the next time will be without me!
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Pierre G.
Rating: 4 out of 5
Delivery ok but the seal was damaged in the packaging and was replaced very well
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Marion M.
Rating: 1 out of 5
Very dissatisfied very slow follow-up bad packaging bad quality products that do not work and no return customer service
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Julien G.
Rating: 1 out of 5
I was sent a product that had already been returned sold as new and dysfunctional. The replacement took several weeks. I absolutely do not recommend this company.
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global S.
Rating: 2 out of 5
non-compliant ecran
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Blandine B.
Rating: 4 out of 5
I am delighted with the site
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Poulain J.
Rating: 4 out of 5
fast and well-packaged delivery, conforms to
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pamela F.
Rating: 4 out of 5
Satisfied
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Antoine M.
Rating: 1 out of 5
I'm really not happy, poor quality screen despite the price. Pavement and structure unstuck in less than two days ....
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BERTRAND M.
Rating: 4 out of 5
part corresponding to the order. Package delivered damaged but part intact. Easy part exchange although the return is at our expense as is the delivery.
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Olivier F.
Rating: 4 out of 5
Nickel
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Luc D.
Rating: 4 out of 5
no problem
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jonathan B.
Rating: 1 out of 5
Waiting for my package for over 2 months!!!
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Response from SOSAV
Hello, Please contact our customer support by email at [email protected],
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Sylvain T.
Rating: 4 out of 5
Yes, satisfied with the order
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Christian C.
Rating: 4 out of 5
Everything is perfect, no other comments. Thank you
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Pierre R.
Rating: 2 out of 5
I had a late arrival and reordered due to several problems. Finally I had my iPad repaired in a shop for a hundred euros. I have a touchscreen in stock! Thankfully your after sales service is responsive and cooperative.
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Response from SOSAV
Hello, Thank you for sharing your experience, however your rating does not really reflect the experience you had on our website :-(
L
loic L.
Rating: 4 out of 5
Still nothing to complain about
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Sandra L.
Rating: 1 out of 5
I have been unable to find a solution to my problem. No solution found to my problem
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Response from SOSAV
Hello, Thank you for sharing your experience. However, you have given us a rating of 1/5 when everything seems to be in order and indicate that the delivery was very fast. Can you please update your rating. Thank you in advance :-)
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Maud E.
Rating: 4 out of 5
Delivery time too long
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frederic M.
Rating: 4 out of 5
Product as advertised. Quality and price correct.
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philipe J.
Rating: 4 out of 5
Quick to order OK but the screen broke just being in my pocket! Premium quality... :(
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Jean Jacques C.
Rating: 4 out of 5
Three good
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Guillaume C.
Rating: 4 out of 5
At the top
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paul G.
Rating: 4 out of 5
no problem
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Éric L.
Rating: 4 out of 5
Fast delivery and good product
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Marc U.
Rating: 4 out of 5
The material is of high quality and the shipping is fast.
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Sandra M.
Rating: 1 out of 5
I didn't receive the right external speaker I ordered and when I complained about it, they sent me back the exact same one, so I give up, I paid for something I have in duplicate that is useless to me,,, thanks sosav!
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Response from SOSAV
Hello, Thank you for your opinion! Our customer service is waiting for your answer, in order to find a solution to the problem you encountered! Sincerely, The SOSav team
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Sébastien R.
Rating: 4 out of 5
I am very pleased with the quality of the product and the service I received from the company.
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katell P.
Rating: 4 out of 5
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Dupuis J.
Rating: 4 out of 5
Corresponds to my request
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Damien D.
Rating: 1 out of 5
The site is ok but very disappointed with the product received.
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Response from SOSAV
Hello, Thank you for your feedback! If you would like to exchange the part, you can contact our customer service at [email protected]! Sincerely, The SOSav team
G
Guillaume M.
Rating: 4 out of 5
Nothing negative to report
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