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F
Rating: 4 out of 5
Ras rad
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Customer reviews of SOSAV
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 27 048 published reviews
Summary of reviews
SOSAV is praised for fast and reliable delivery, with many customers noting quick shipping, on-time arrival, and well-packaged, compliant parts that match descriptions. The store earns strong appreciation for clear, helpful repair instructions and tutorials, enabling users to successfully fix devices like phones and game controllers at reduced costs. Customers repeatedly highlight the quality of parts and the effectiveness of the repairs, from batteries to screens, with many mentioning easy installation and lasting performance. The overall experience is described as professional and trustworthy, with repeat orders and high willingness to recommend SOSAV.
Reviews 1, 2, 3 and 4 stars
Reset filtersJ
Rating: 4 out of 5
Corresponds to my expectations
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A
Rating: 3 out of 5
Very easy to navigate, but the nylon spatula is very fragile and broke twice in my phone... not practical when we want to do our repair with care, without having to force...
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P
Rating: 1 out of 5
The video tutorials are not precise enough but they are so good that they can be sold. My iphone is finished at apple which classifies it as irreparable. We can always say that it's because I disassembled or reassembled it badly
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S
Rating: 4 out of 5
I don't give the maximum mark because for my first order the item received is not compliant which consequently delays the repair of my wife's smartphone.
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J
Rating: 4 out of 5
On the whole I was satisfied except for one item that was faulty (watch battery) and I am hoping for a solution
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C
Rating: 3 out of 5
I ordered a battery for S6 edge +. Received very quickly, no problem on this side. I'm not sure if it's a good idea to have a video tutorial for the replacement. A video tutorial would be nice. The problem was not with the battery. A help to diagnose the failure would have perhaps allowed me to order the right part.
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G
Rating: 4 out of 5
Delivery in two instalments
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S
Rating: 4 out of 5
Good products, very well done tuto, fast delivery and well packaged products.
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N
Rating: 4 out of 5
The objects are correct and seem to be original only worry the price remains high
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N
Rating: 1 out of 5
I have received my order and I am very pleased with the service. I have been very satisfied with the service and the product. Now the complaint process is very long. I don't know when I will receive the right item. Also noted that the email I received following my complaint is not even courteous. Not even a sorry or anything.
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M
Rating: 4 out of 5
Very good service and part received quickly.
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J
Rating: 4 out of 5
Received in time and reliable to concretize it is a first order
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G
Rating: 4 out of 5
It works, the repair was quite easy although I did not receive the tools although I thought I had ordered them
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M
Rating: 4 out of 5
fast delivery
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J
Rating: 4 out of 5
Well
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E
Rating: 3 out of 5
Quality of the piece not so good.
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N
Rating: 4 out of 5
product conforms to the order
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A
Rating: 4 out of 5
Very responsive, 48 hours after ordering the package arrived. I was informed at every stage of the delivery. I was informed of every step of the delivery. Explanatory video well done, hoping that the battery is good quality but that time will be judge?
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A
Rating: 4 out of 5
ras facile
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A
Rating: 2 out of 5
I had to wait for an order for 2 months and another one for 1 month, and to be constantly behind them so that they don't forget me. Big internal communication problems and total disorganization! Big waste of time for me and bad moments spent.
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A
Rating: 4 out of 5
The item I ordered works very well
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A
Rating: 4 out of 5
navigation well done RAS
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A
Rating: 4 out of 5
The product was as ordered, I fitted it to my wife's phone and the problem disappeared, so I was very satisfied with my order.
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A
Rating: 4 out of 5
good, not very protective packaging for the battery though
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A
Rating: 1 out of 5
I bought a battery that does not work well and its capacity lasts less than an hour. Last Friday I received the battery and on Monday I compiled them about it, but they have not received a response yet. If the response is not received well, the service they are getting is absolutely zero.
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Response from SOSAV
Hello, Thank you for sharing your opinion following your order. Obviously you seem to have a problem with your order. As you indicated in your comment, you have sent us the information so that an after-sales action can be implemented by our team. We will follow up on this request as soon as possible. Sincerely yours,
A
Rating: 4 out of 5
Responsive site and good follow-up, I recommend this site
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A
Rating: 3 out of 5
1/ The cost of shipping to review (4.99e for an envelope in a relay point ...). The shipping was fast. 2/ Lack of clarity on the origin of the products (reconditioned? second hand?), the product received is not new.
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A
Rating: 4 out of 5
Perfect
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A
Rating: 4 out of 5
In accordance with the request
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A
Rating: 4 out of 5
Very good site, good order, very nice,
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A
Rating: 4 out of 5
Good material, fast delivery. Very good
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A
Rating: 4 out of 5
Satisfied with the product received
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A
Rating: 4 out of 5
Hi I am quite satisfied considering the exchange that was made following a defective part sent, responsiveness and professionalism of the site they have reacted quickly and saw the problem with the order received so I recommend the site to all and the second part provided corresponds well to my expectations Thank you. MR G
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A
Rating: 2 out of 5
it was sold with the replacement screen a kit, but it was missing in this kit to 10 the main tool to remove the screen and in the end none of the tools sent was used: 10 for nothing
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A
Rating: 1 out of 5
I ordered a part supposedly compatible with my iPhone 6 according to the site impossible to mount because different from the original No commercial gesture but an email to tell me the right part!
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Response from SOSAV
Hello Thierry, We have received your message and we thank you. After checking your file, you have received the part you ordered, namely a Home Button cover - iPhone 6 . You were in fact looking for the HOME BUTTON + COVER - IPHONE 6 . It is a mistake of order and not an error of our services, our support has still offered you 10% discount if you want to recommend the right part to us. Wishing you a good day. The SOSav team
A
Rating: 4 out of 5
Tuto very good, encourages to start repairing. Product OK, repair OK.
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A
Rating: 4 out of 5
Conforming part and speed of delivery
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A
Rating: 4 out of 5
easy to find items in the lists, clear instructions for use.
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A
Rating: 3 out of 5
No free returns when the product is defective
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Response from SOSAV
Hi Rayann, Thank you for taking the time to share your review. As part of our warranty, we offer an exchange of the part, everything is of course at our expense. In the case of a retraction as you have requested, the return costs are indeed at the buyer's expense. The SOSav team