Customer reviews of SOSAV

Bon b

Ordered on the 6th (jack plug), (email received order confirmation), on the 12th! (5 days later) I received payment accepted on the 13th delivery in progress. 7 days to ship a 20 grams thing in an envelope. After colissimo so count 10 days in all. I've been using it for a while now, but I'm not sure if it's a good idea to use it for a long time. The answer by email was done quickly enough, that's a good point, but the person asks me to dismantle the part and take pictures of the old part.... otherwise impossible to claim any support... Have you ever seen that? I'm sorry but I threw away the old apple part! And the jack plug is stuck to the double face, it comes off, and I stay without phone 3 weeks? I had already ordered from bri****ac or fi***at and they had sent me back a part directly! Here not. After a week of talking to the person and asking if they had ever disassembled a piece themselves and how annoying it was, all of a sudden after a week another person answers me and asks me to take pictures of the assembled piece so that I can open the file& So I put my phone back in, take pictures without tearing the tablecloth without taking it off the frame. and I send it. No answer for 2 days. And then I find out 2 days later that I received an email "your order is in preparation"so they were sending me a new piece without telling me. Anyway. All this to say that it is mixed. I thought I was working with a French company with a good reputation and good knowledge but frankly sometimes I'm better served by small ebay sellers and for less money. I still give it a medium grade because it's a French PNE that pays its VAT in France. Finally I received the new price around the 10th of the following month so more than a month between the order and the good part. The site is not too bad and needs to be improved.

product badly packageddelivered in bulk complicated return it is necessary to provide photos of the material!!!!

Fast delivery in Switzerland

Perfect!

I'm very pleased with the service and the quality of the product. I'll be sure to use it again in the future.

Well

Well done and serious site

professional but expensive compared to the quality of the product

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Interesting site and the guides are useful and well done

quite well

The return of the item at our expense is still a big minus in service. I am not sure I will buy in the future for this reason.

Very practical and responsive site

perfect product, perfect packaging, but long wait before shipping, yet paid by paypal!

Very good

Satisfied with my order

good response,, well protected shipment, great delivery time!

the box containing the screen was open. fortunately screen intact.

Fast delivery, very well protected parts, top service!

order sent quickly

shameful delivery date

Very clear and easy to navigate search by phone number is very appreciated

Very detailed ,Perfect

good for disassembling my phone, but no return for reassembling my phone.

Very interesting but lacks the means to diagnose faults.

I found my product easily with the explanations of disassembly and reassembly very practical

Well

User-friendly website, clear instructions, simple, secure and convenient ordering and payment procedures.

Good. I will recommend this site.

Very efficient

I received my order 1 month late and it was not complete (I have since received it in full). Fortunately, the after-sales service listened to me. I'm very pleased with the service and the quality of the product, but I'm not sure I'll be able to buy it again.

....

Fast service. Clear presentation of the products on the site. I have been buying from SOSAV several times without any unpleasant surprises. I recommend it.

The customer area is not easy to find from the home page. A direct link would be more readable than an icon, otherwise it's not too bad

fast shipping

as expected.

long delivery time, without waiting message or indicative delivery date (+ 1 month waiting time). What's more, delivery of an item that does not correspond to the request.

Positive point: this is the only place where I found the item I need, which arrived intact at the relay point. The first exchanges with the SOSAV team were quick. Negative point: After 2 months of waiting I cancelled my order and bought a new phone. Why did you wait for my cancellation to send the product? A better communication about the availability of the product would have been appreciated, it would have saved me the purchase of a new phone.

Very long delivery time. The part delivered does not correspond to what I ordered.