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A
Rating: 2 out of 5
too long a delay
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Customer reviews of SOSAV
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 26 971 published reviews
Summary of reviews
Orders are consistently received quickly, often within just a few days, and products match their descriptions accurately, which enhances customer trust. The quality of parts is frequently highlighted, with many noting that components like screens and batteries perform exceptionally well, aligning with expectations set by the product descriptions. Customers appreciate the clear and helpful tutorial videos that accompany their purchases, making DIY repairs accessible and straightforward.
Reviews 1, 2, 3 and 4 stars
Reset filtersA
Rating: 1 out of 5
I have to find an alternative solution as I can't repair the phone. Thank you for your help
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A
Rating: 4 out of 5
Products conform, fast shipping.
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A
Rating: 4 out of 5
The site is functional and I found what I was looking for quickly and easily.
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A
Rating: 4 out of 5
Very good site, the tutorials of disassembling are very well done, it lacks perhaps the tuto of reassembly, because it is not necessarily the reverse. Order received 2 days after placing it, perfect
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A
Rating: 4 out of 5
Easy to navigate and user friendly. Thank you for the tutorials as this is what I needed.
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A
Rating: 4 out of 5
Order shipped quickly.
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A
Rating: 3 out of 5
In the screen there's a white green thing at the top
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A
Rating: 4 out of 5
Good service, good service. There was just a plastic piece in the iphone tool kit that was used as a lever and broke on the first use. But that did not prevent me from repairing my battery.
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A
Rating: 4 out of 5
Fast shipping as expected.
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A
Rating: 4 out of 5
well
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A
Rating: 4 out of 5
Clear site
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A
Rating: 2 out of 5
Express delivery time of more than 36 hours
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A
Rating: 4 out of 5
Simple and fast.
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A
Rating: 1 out of 5
No phone number for easier and faster contact, not good, I do not recommend! The delivered screen does not work properly! How to make a claim and exchange, no contact, this is not very serious!!!
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A
Rating: 4 out of 5
Fast, compliant and it works!
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A
Rating: 4 out of 5
Simple and user-friendly. Delivery as fast as amazon.
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A
Rating: 3 out of 5
Quality product but does not work. The screen does not turn on. Requested a return but no response in a week. What does customer service do?
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A
Rating: 4 out of 5
The site is well put the quality of the items purchased is not consistent with my expectations I find them low in range.
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A
Rating: 1 out of 5
The screen I ordered is not working. I would like to exchange it and have sent an email to customer service with no response yet.
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Response from SOSAV
Madam, First of all, our apologies for the malfunction of this screen. We have received a message from you around 18:20 today. We have just proposed you a solution for the exchange of your screen. Sincerely,
A
Rating: 4 out of 5
Not bad!
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A
Rating: 4 out of 5
The items ordered are as described. Chronopost notified me of the possible withdrawal at the point of withdrawal on 18/08/2016. On 20 the point relay told me not to have the package and to return on 22/08. I was able to get the package on the 22/08. I am disappointed with the waiting time and would like an explanation. Respectful greetings
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A
Rating: 4 out of 5
Well
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A
Rating: 4 out of 5
conforms to the order, delivery time respected
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A
Rating: 4 out of 5
well
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A
Rating: 1 out of 5
Out of 4 products ordered, 2 were not what I ordered (1 color error and 1 totally different product). Despite opening a ticket and sending a photo, no news for several days...
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Response from SOSAV
Sir, For some reason, the ticket corresponding to your request has been closed... Could you simply reply to the last email you received from us? This will allow us to open the support ticket again. We will then be able to send you directly the expected parts. Sincerely yours,
A
Rating: 3 out of 5
NOT BAD BUT STILL NEED THE MATERIAL TO WORK!!!!!!!
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A
Rating: 3 out of 5
I'm very pleased with the quality of the product and the packaging. The postage is too expensive and the delivery is not fast enough.
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A
Rating: 3 out of 5
Great products and delivery but difficult to contact you for ordering issues.
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A
Rating: 2 out of 5
My first experience was not really conclusive. The reason was the page on your site. When I chose the screen for my IPhone 6 I based myself on the content of your page and the tutorial it contained but the tutorial did not correspond to the product listed on this page, hence the confusion. The result is that I received a screen that you called "complete" but not assembled and the replacement work is much more complicated (or impossible to do) than what is presented on the tutorial.
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Response from SOSAV
Hello, after checking, the tutorial for the assembled screen did indeed have an error on the product proposals. First of all, our apologies for this. We would like to offer you a discount as an apology. Could you please reply directly to [email protected]? We will find a solution.
A
Rating: 4 out of 5
bon site
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A
Rating: 3 out of 5
The site is relatively well designed. Maybe review the shipping of packages. An iPhone rear camera may not require a whole package especially when it is filled with paper and a carambar! A simple tracking letter to ship it and does not cost 6!
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A
Rating: 4 out of 5
Well
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A
Rating: 3 out of 5
Some operations are delicate to take off some parts it is necessary to force well, perhaps to attract the attention...
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A
Rating: 4 out of 5
all very well except that they don't pay back,,, they make a credit note,, Greetings Mr Viannais
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A
Rating: 3 out of 5
Everything will depend on what happens next
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A
Rating: 4 out of 5
Very good site, I recommend
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A
Rating: 4 out of 5
Good except that delivery announced one day before
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A
Rating: 4 out of 5
Very well done site, recommend it to others.
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A
Rating: 4 out of 5
easy to do research. may be lacking the possibility of an emergency number to contact.
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