Customer reviews of SOSAV

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 26 971 published reviews
5 21k 78% 4 4 196 16% 3 921 3% 2 328 1% 1 524 2%

Summary of reviews

Orders are consistently received quickly, often within just a few days, and products match their descriptions accurately, which enhances customer trust. The quality of parts is frequently highlighted, with many noting that components like screens and batteries perform exceptionally well, aligning with expectations set by the product descriptions. Customers appreciate the clear and helpful tutorial videos that accompany their purchases, making DIY repairs accessible and straightforward.

Reviews 1, 2, 3 and 5 stars

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A
Antonio R.
Rating: 5 out of 5
following a purchase from 25/08/2025
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BLIN P.
Rating: 5 out of 5
following a purchase from 24/08/2025
Order was perfect, and fast for me I have nothing to complain about this site
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Florent G.
Rating: 5 out of 5
following a purchase from 24/08/2025
works
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Floris C.
Rating: 5 out of 5
following a purchase from 24/08/2025
Compliant and delivered quickly
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Romain K.
Rating: 1 out of 5
following a purchase from 21/08/2025
my order did not arrive complete, and despite my two attempts to contact by email and through the form, no one has gotten back to me, nor offered a delivery of the missing parts
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Priscilia E.
Rating: 5 out of 5
following a purchase from 25/08/2025
I received the package very quickly. Great ease in changing the glass thanks to the advice and video from sosav. Thank you
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Martine D.
Rating: 5 out of 5
following a purchase from 21/08/2025
Everything is perfect: the speed of order processing, the compliant customs declaration. Not to mention the repair guides and the easy navigation on your site to find the desired items without difficulty and without wasting time. Bravo and thank you!
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CARDOSO J.
Rating: 5 out of 5
following a purchase from 25/08/2025
Always on top... I remain loyal to sosav.. thank you
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Kevin L.
Rating: 1 out of 5
following a purchase from 25/08/2025
I do not recommend it, the battery does not even last 3 hours of use
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Response from SOSAV
Hello Kevin,

Thank you for your feedback, and we are sorry to hear that your experience did not meet your expectations. We strive to provide quality products and would be happy to help you resolve this issue. Please do not hesitate to contact our customer service for appropriate support.

Best regards,
The SOSAV team
L
Luc B.
Rating: 5 out of 5
following a purchase from 22/08/2025
Everything works again. Thank you.
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Guillaume S.
Rating: 5 out of 5
following a purchase from 25/08/2025
Very good for Samsung
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Jean-Philippe K.
Rating: 5 out of 5
following a purchase from 24/08/2025
Received very quickly. Irreproachable quality.
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Alex D.
Rating: 5 out of 5
following a purchase from 23/08/2025
Top and fast
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Christophe G.
Rating: 5 out of 5
following a purchase from 22/08/2025
Very good quick reaction after a delivery problem. Thank you.
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Valentin P.
Rating: 5 out of 5
following a purchase from 20/08/2025
Perfect
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Pierre G.
Rating: 5 out of 5
following a purchase from 17/08/2025
Battery replaced the day before yesterday. My phone lasts longer. I am satisfied.
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william M.
Rating: 1 out of 5
following a purchase from 20/08/2025
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Response from SOSAV
Hello William,

Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations. Your feedback is valuable and helps us improve our services. Please feel free to contact us directly to discuss your situation so that we can provide you with a solution.

Best regards,
The SOSAV team
C
Cedric O.
Rating: 5 out of 5
following a purchase from 18/05/2025
I have ordered several times (iPhone 11 and 13 screens, iPhone 13 charging connectors) and have never been disappointed. I recommend.
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Laurent M.
Rating: 5 out of 5
following a purchase from 17/08/2025
Fast shipping of the parts, I was able to repair my smartphone without issues with the help of the tutorial videos. Perfect for me.
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Laurent P.
Rating: 5 out of 5
following a purchase from 18/08/2025
A customer of Sosav for several years, never disappointed, always responsive, flexible, helps with perfect repairs, I love it!!!
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Jonathan B.
Rating: 5 out of 5
following a purchase from 16/08/2025
Order of a refurbished smartphone screen, it works perfectly, the shipping was fast. The site offers a very simple assembly video.
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David M.
Rating: 1 out of 5
following a purchase from 17/08/2025
Package not received
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Response from SOSAV
Hello David,

Thank you for taking the time to share your feedback. We are sorry to hear that you have not received your package. We invite you to contact us directly so that we can resolve this issue as soon as possible. Your satisfaction is our priority.

Best regards,
The SOSAV team
O
Olivier G.
Rating: 5 out of 5
following a purchase from 15/08/2025
The carrier is delayed... Otherwise, the shipment is well taken care of.
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Maxime M.
Rating: 5 out of 5
following a purchase from 17/08/2025
I bought a refurbished screen and after a few months it stopped working after their receipt and testing. I requested a credit on their site to order an official Samsung one and this time I will keep the box carefully just in case. In any case, clear, quick, and efficient with fairly quick email responses.
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Jimmy D.
Rating: 5 out of 5
following a purchase from 18/08/2025
Impeccable iPhone 12 battery well recognized in the settings works well and holds charge well thank you
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Benjamin A.
Rating: 5 out of 5
following a purchase from 17/08/2025
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Pascal D.
Rating: 5 out of 5
following a purchase from 12/08/2025
nickel
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Michaëla B.
Rating: 2 out of 5
following a purchase from 13/08/2025
If there is a refund or exchange, I will put more... to be seen
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Response from SOSAV
Hello Michaëla,

Thank you for your feedback. We understand your concern regarding the refund or exchange. We are at your disposal to assist you and find a satisfactory solution. Do not hesitate to contact us.

Best regards,
The SOSAV team.
J
Julien A.
Rating: 5 out of 5
following a purchase from 12/08/2025
Product arrived well packaged Easy assembly thanks to the YouTube video
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gaby L.
Rating: 5 out of 5
following a purchase from 12/08/2025
Like a lady
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alban F.
Rating: 5 out of 5
following a purchase from 13/08/2025
Original part, good value for money
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Claire B.
Rating: 5 out of 5
following a purchase from 11/08/2025
SOSAV is a very good service, I recommend it.
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guy D.
Rating: 5 out of 5
following a purchase from 11/08/2025
Very well
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frederic S.
Rating: 1 out of 5
following a purchase from 10/08/2025
my new battery is only at 86% of its capacity. :-(
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Response from SOSAV
Hello Frédéric,

Thank you for taking the time to share your feedback. We are sorry to hear that the battery does not meet your expectations. At SOSAV, we are committed to providing quality products and we are here to help you. Please do not hesitate to contact us so that we can find a solution together. Your satisfaction is our priority.

Best regards,
The SOSAV team
S
Slim O.
Rating: 5 out of 5
following a purchase from 10/08/2025
A bit expensive but good
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jerome N.
Rating: 5 out of 5
following a purchase from 09/08/2025
Very good product and fast delivery the tutorials are very clear and simple follow the steps and everything will be fine
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Olivier B.
Rating: 5 out of 5
following a purchase from 10/08/2025
Very well
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DANTIN G.
Rating: 1 out of 5
following a purchase from 10/08/2025
Particularly fragile glass. I broke it during the gluing.
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Response from SOSAV
Hello Dantin,

Thank you for taking the time to share your experience. We are sorry to hear that you encountered difficulties with the glass. At SOSAV, customer satisfaction is paramount, and we are committed to providing quality products. Please do not hesitate to contact our customer service, we will be happy to help you find a solution.

Best regards,
The SOSAV team
C
Chris N.
Rating: 5 out of 5
following a purchase from 11/08/2025
Order compliant and product arrived in good condition.
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Kaltrina G.
Rating: 5 out of 5
following a purchase from 11/08/2025
Very satisfied.
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