Orders are consistently received quickly, often within just a few days, and products match their descriptions accurately, which enhances customer trust. The quality of parts is frequently highlighted, with many noting that components like screens and batteries perform exceptionally well, aligning with expectations set by the product descriptions. Customers appreciate the clear and helpful tutorial videos that accompany their purchases, making DIY repairs accessible and straightforward.
Thank you for your comment... We confirm that your order has been shipped on 17/12/2020 by our logistics team, in green letter without tracking, according to your request. The shipping time can be up to ten days after the shipment in this particular period. It seems that you have not yet contacted our team regarding this shipment. Please do not hesitate to write to us at [email protected] so that we can take stock of the situation and offer you appropriate solutions ? Waiting for your return, our team wishes you a great day! Sincerely, The SOSav.Fr Team
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Nicolas C.
Rating: 1 out of 5
Colie does not match the picture
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Response from SOSAV
Hello Nicolas, We thank you for your comment and we are sorry for this incident. We note that your request is already being processed by our customer support, several solutions will be proposed to you shortly and everything will be back in order quickly. We remain available for any further information at the usual address, [email protected]. Have a nice day. Sincerely, The SOSav.Fr Team
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Paul A.
Rating: 3 out of 5
The tool kit does not contain all the elements presented either in the video or in the troubleshooting guide. The contents are as described on the website. You should consider watching the video AND the pictorial guide, then compare with the contents of the tool kit to discover the iSlack and iHold
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Response from SOSAV
Hello Paul, Thank you for your comment. We note that you have not contacted our team on this subject: do not hesitate to write to us at [email protected] if you have any request for clarification, we are available with pleasure. Have a nice day. Sincerely, The SOSav.Fr Team
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ANNE G.
Rating: 2 out of 5
Everything is in English, whereas the law requires you to use the language of the buyer's country (law of 4/08/1994). I do not understand the instructions in English, which can be detrimental to the proper installation of the product. Are the spatula and the cloths useful or do they just increase the selling price?
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Response from SOSAV
Hello, We don't understand your remark because our site is in French... And you have, moreover, received the automatic emails of confirmation and shipment of order in French. The English version is only displayed for users based in England or across the Atlantic. Perhaps you are using a VPN that has distorted the IP data? Having ordered a hydrogel film to protect the screen of your phone, the wipes allow to clean the screen of dirt and the spatula to facilitate the installation. They are therefore essential accessories as you can see in our video presentation of the article (https://youtu.be/FIZ8VWuNaCc)! Wishing you a nice day, The SOSav team
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Jean pierre B.
Rating: 1 out of 5
More than a week and still haven't received the phone shell
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Response from SOSAV
Hello Jean-Pierre, We are sorry for the longer than normal delivery times during this holiday season and the health crisis. We are also dependent on it. However, your order placed on 14/12 has been shipped the same day by our logistics in letter without tracking. By choosing this method of delivery, we do not have the possibility to locate the product and it takes at least 5 working days in normal time (except in the current context). If it is not already the case, your package should arrive very soon. If you need a faster delivery, we offer express carriers. Best regards,
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Philippe G.
Rating: 3 out of 5
I have purchased 2 screens and only 1 is working. I am waiting to see if the after sales service will take care of the refund or a credit note.
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Response from SOSAV
Hello Philippe, We are sorry to learn that a product is defective. Our team will not fail to come back to you by email in order to propose you an exchange as soon as possible. Sincerely yours,
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moustapha M.
Rating: 1 out of 5
I started to disassemble the iphone but one of the screwdrivers doesn't fit. It's not serious. the tri wing screwdriver is missing and you put a criciform in its place. i end up with my iphone open in two.
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Response from SOSAV
Hello Moustapha, We are sorry for this inconvenience, it is a machining error of our supplier and we will forward the information. However, we note that you have not contacted us about this. We invite you to send us an email at [email protected] so that our team can schedule a return as soon as possible. With our apologies for the inconvenience caused, Sincerely,
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Amine E.
Rating: 1 out of 5
Order not received
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Response from SOSAV
Hello Amine, Your order placed on Friday 11/12 at 3:53 pm has been shipped the next business day, Monday 14/12 by our logistics. However, you didn't choose an express delivery but a simple letter without tracking (at 2.99). We do not have the possibility to locate the package. This method of delivery usually takes 4 to 5 working days but with the festive period and the health crisis, the delays can unfortunately be lengthened. We are sorry about this even if we are also dependent on it. As indicated by email, you can refuse the delivery so that it can be returned to us free of charge. And if needed, we propose carriers with express delivery in 24/48h to receive your parcels more quickly. Sincerely yours,
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catherine M.
Rating: 2 out of 5
The product ordered is not the right one, despite the correct reference. Does not correspond to my expectations.
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Response from SOSAV
Hello Catherine, We are sincerely sorry for this supplier error. However, we note that you are in contact with our customer service by email in order to solve this problem. As agreed, your order will be refunded. We look forward to hearing from you,
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Antoine C.
Rating: 3 out of 5
The site looks good, but I can't judge the tutorial because I haven't received my order. Also, I think it is necessary to put forward the stickers to glue the components back together when it is necessary to remove them to repair the device (to be added to the list of products needed for the repair).
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Response from SOSAV
Hello, We are sorry if the delivery did not go as planned. Unfortunately, we have no control over the delivery once the package has been handed over to our carrier. Especially in this period of holidays and health crisis. However, according to the Colissimo tracking system, your parcel is indicated as delivered to date. We take note of your remark concerning the stickers. I am very pleased to receive your order,
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Médusa G.
Rating: 2 out of 5
I did not receive everything I ordered ... A panda shell for galaxy j3 became a pink shell for galaxy note 4
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Response from SOSAV
Hello, we are not sure we understand your message... Your order of 09/12 includes 2 batteries for Xbox One controller as well as a wired headset and not a case for Galaxy J3. If this is another order with another account, please contact our customer service by email at [email protected] to clarify things! Sincerely,
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Julian G.
Rating: 1 out of 5
I have not received the ordered item
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Response from SOSAV
Hello Julian, Thank you for your comment and we are sorry to see that your order did not give you complete satisfaction. It seems that you have not yet contacted our team about this matter. In order to start taking care of this return within the framework of our after-sales service, we simply invite you to contact us by e-mail at [email protected] so that we can find a solution for you quickly. Have a nice day! Sincerely, The SOSav.fr Team
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Marie D.
Rating: 1 out of 5
Very well designed
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Response from SOSAV
Hello Marie, Thank you very much for your comment and we are delighted that your customer experience at SOSav went well. In this case, do not hesitate to adapt your rating to your satisfaction ;-) We remain available if needed at [email protected], do not hesitate. Very nice day to you. Sincerely, The SOSav.Fr Team
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Baptiste C.
Rating: 1 out of 5
I've been using them for a while now and they are very good................................... The service is also disappointing and they assure us that it's our fault! Unacceptable. I do not recommend it at all.
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Response from SOSAV
Hello Baptiste, We thank you for your comment and are very surprised to learn this information, as we have not had any exchange with you about this order, after checking the email address of your SOSav customer account or your first and last name. Do not hesitate to contact our customer support [email protected] for any question, we are available and will assist you with pleasure. Have a nice day :-) Sincerely, The SOSav.com Team
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Daniel C.
Rating: 2 out of 5
I would like to make a return of the order that I requested because it does not correspond to what I want. I would like to make another order and to be advised but nobody answers to the number indicated thank you in advance for being able to answer me The screen that I ordered is bigger than the one that I want cordially
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Response from SOSAV
Hello Daniel, Thank you for your message and we are very sorry to hear about this. However, it seems that you have not yet contacted our team about this issue. In order to remedy the situation quickly, we invite you to simply send a photo of the part received directly to your customer support at [email protected] without hesitating to remind your order number. Our team will soon come back to you with a solution, rest assured. We remain available for any further information. A very nice day to you! Sincerely, The SOSav.Fr Team
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Mike C.
Rating: 1 out of 5
The tips of the screwdrivers I bought simply broke off after the first use. Defective material and did not even allow me to open the Joy Con of my Nintento switch! I am extremely disappointed, I had to recommend new screwdrivers on another site.
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Response from SOSAV
Hi Mike, We are sorry to hear this news :-( We work with the same Kit, the one you received is possibly defective, these things happen unfortunately, and our team always has several strings to its bow in this type of figure. However, it seems that you have not yet contacted us about this... We would have sent you a new copy for free. If you need help, please contact us at [email protected]: our team will be happy to help you :-) Have a nice day! Sincerely, The SOSav.fr team
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Baptiste V.
Rating: 3 out of 5
I have ordered from you several times. The first time, I was satisfied. The second time, a little less because some parts were defective but the exchange was quick and easy. This time, less satisfied because the screen ordered has a small defect and is polarized in a direction not practical (with sunglasses) and different from the original. I seem to have definitely damaged some tablecloths while changing it but that's not your fault.
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Response from SOSAV
Hello Baptiste, We thank you for your comment and are very sorry to hear that this last repair did not go well. Anyway, you managed to repair your iPhone 6 by yourself and you can be proud of yourself, it's one less device in the wild! The next repair will be perfect ;-) Our team remains available if you have any question on all social networks, or at [email protected]. Do not hesitate to contact us! Have a great day and see you soon. Sincerely, The SOSav.Fr Team
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teresa L.
Rating: 1 out of 5
I ordered a nintendo dsi motherboard and I received a Japanese one, impossible to change the language so no I am not satisfied. I could have had this Japanese product at 10 euros but 52 euros with shipping that and all simply theft
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Response from SOSAV
Hello Teresa, We are sorry to hear about this information. It seems that you have not yet contacted our team regarding this part. In order to start taking care of this return within the framework of our after-sales service, we invite you to contact us by e-mail at [email protected]: our team will be happy to inform you quickly :-) Have a good afternoon! Sincerely, The SOSav.fr Team
K
Kenny M.
Rating: 2 out of 5
2 days longer than expected
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Response from SOSAV
Hello Kenny, Thank you for your message :-) You have selected a shipping method by simple letter without tracking, the time transmitted by the postal services is indicative and is likely to vary, especially in this particular period of second confinement and approaching holidays. As you can imagine, we do not have control over the delivery of your package and are dependent on carrier delays, just like you... We hope that your order offers you complete satisfaction. Very nice day to you! Sincerely, The SOSav.Fr Team
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ANTOINE BUIRETTE T.
Rating: 3 out of 5
Changing the battery is rather difficult because the adhesive is very sticky and the small spatula of the tool kit is deformed and broken (very bad quality = Chinese). Fast delivery.
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Response from SOSAV
Hello Antoine, Thank you for your comment and we are sorry to see that this repair did not go as planned :- / We use the same tools in our repair center and given what you describe, obviously the adhesive was not sufficiently softened by the heat, the battery could have been pierced... Fortunately, everything turned out pretty well. If needed, we describe the replacement procedure in this video: https://www.sosav.fr/guides/mobiles/iphone/iphone-6s/batterie/ At 2.47', we indicate that you should heat the back of the device for a maximum of 20 seconds, and start again a few moments later if you feel any resistance. We remain available for any further information and apologize for the inconvenience caused. Have a great day! Sincerely, The SOSav.Fr Team
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Alexandre C.
Rating: 1 out of 5
The lens delivered still does not match the console model. The same lens was sent.
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Response from SOSAV
Hello Alexandre, We thank you for your message and we are sorry to learn this information. This part is however dedicated for your model of console, there are however several versions of this console which can play in the good compatibility of the installed part. We note that you have not contacted our team about this issue so that we can find a solution. We are currently waiting for the return of our supplier to target where the anomaly comes from, in order to solve it quickly :-) Our team is available as usual at [email protected]. Have a nice day! Sincerely, The SOSav.com Team
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THEVENET B.
Rating: 1 out of 5
The product that was delivered did not correspond to my request.
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Response from SOSAV
Hello Benjamin, Thank you for your comment :-) You have ordered a LCD Screen - MacBook Pro 13" Retina A1502 (2015) and it is indeed what you confirm having received in your message to our customer service yesterday afternoon. Please feel free to check your messages, our customer service has answered you. We remain at your disposal for any further information and wish you a very nice day. Sincerely, The SOSav.Fr Team
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Sebastien E.
Rating: 3 out of 5
I'm not sure if this is a good idea or not, but I'm sure it's a good idea.
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Response from SOSAV
Hi Sebastien, Thanks for your comment :-) The iPhone SE screen disassembly guide (available here https://www.sosav.fr/guides/mobiles/iphone/iphone-se/ecran-complet-assemble/) indicates in step #8 the following information: Use the nylon spatula to disconnect the cable that manages the front camera / secondary microphone / internal speaker & proximity sensor assembly. Please do not hesitate to contact our team for any additional information or if you need assistance! Very nice day to you. Sincerely, The SOSav.Fr Team
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Jenny W.
Rating: 1 out of 5
I received a message a few days after ordering that the item was sold out. I am waiting for a refund and will not order from this site again. 1st and last time.
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Response from SOSAV
Hi Jenny, Thank you for your message and we are sorry to hear about this news :- / Nevertheless, your order is listed as having been shipped as of 11/30/2020 by untracked letter, as per your request. It seems that you have not contacted our customer support about this yet. In order to remedy the situation quickly, we invite you to simply contact us at [email protected] without hesitating to recall your order number. Our team will soon come back to you with a solution, rest assured. We remain available for any further information and apologize for the inconvenience caused. Have a nice day! The SOSav.Fr Team
J
jonathan C.
Rating: 1 out of 5
I ordered a Honor 9 battery and received a Honor 9 LIT battery. I had to contact the after sales service and they confirmed that the right battery had been sent to me.... more than 6 months later and still no battery and even less news from the seller about their mistake.
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Response from SOSAV
Hello Jonathan, We are sorry to see that this new after-sales order has still not reached you. It seems that you have not yet contacted our team regarding this new shipment dated August 14th which was never received. Do not hesitate to contact us at [email protected] if you have any questions about a pending order, our team will be happy to help you :-) For your information, our team has registered the shipment of a third battery today, which should arrive soon. Have a nice day ! Sincerely, The SOSav.fr Team
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Bertrand D.
Rating: 1 out of 5
The site is very good but the product information is bad : I ordered an accessory for my Dyson CY27 vacuum cleaner, the part was supposed to be compatible with CY27, it is not. I will certainly change my mind once the free return is done and I will find the right part number on the website. I will thank the customer service if they could help me find the right part!
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Response from SOSAV
Hello Bertrand, We thank you for your message and we are sorry to hear about this news :- / Our team has just answered your message and proposed several solutions about this incident. We remain available for any further information and apologize for the inconvenience caused. Have a nice day! The SOSav.Fr Team
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somprou F.
Rating: 1 out of 5
I have received half of my order
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Response from SOSAV
Hello Frederic, Thank you for your message and we are sorry to hear about this information. It seems that you have not yet contacted our team regarding this packaging incident. In order to start the handling of this return within the framework of our after-sales service, we invite you to contact us by e-mail at [email protected] in order to take stock of what you have received and what you are missing: our team will be happy to help you :-) Have a great day! The SOSav.fr team
P
Patrick A.
Rating: 1 out of 5
Extremely disappointed. My order, a tempered glass protective window for smartphone was delivered today, 10 days after its shipment. The product, packed in a soft bubble wrap, with no indication of fragility, arrived broken. This underlines a lack of respect for the product, and the customer. This is not worthy of a professional trader.
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Response from SOSAV
Hello Patrick, We thank you for your message and we are sorry to learn about this delivery incident :- / In order to remedy the situation quickly, we invite you simply to send a photo of the part received directly to your customer support at [email protected] without hesitating to recall your order number. Our team will soon come back to you with a solution, rest assured. We remain available for any further information and apologize for the inconvenience caused. Have a nice day! The SOSav.Fr Team
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Thierry P.
Rating: 2 out of 5
The advertised description of the product does not conform to the product delivered. This company must be more precise and above all fair in describing the product it delivers.
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Response from SOSAV
Hello Thierry, We are sorry to see that your order does not offer you complete satisfaction. Here is the information we provide on the product sheet you ordered: Features: Capacity: 4400 mAh Voltage: 10.8- 11 V Number of cells: 6 Reference: VGP-BPS35 Compatibility: Sony Vaio Fit 14E Quality: The Sony BPS 35 battery is an original battery. Our team apologizes if this lacks precision. It seems that you have not yet contacted our team about this battery. We invite you to contact us by e-mail at [email protected] in order to make the point together on this order. Have a nice day! The SOSav.com team
S
STEPHANE D.
Rating: 3 out of 5
The item I received was not what I expected. The tutorial misled me.
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Response from SOSAV
Hello, Thank you for your feedback! Could you please contact our customer service at the following address so that we can solve the problem you encountered: [email protected] Sincerely, The SOSav team
R
Rkya E.
Rating: 2 out of 5
The connector is bigger than the original one and impossible to solder it on the phone I tried everything to maintain it but it was a failure.I just have to find another charging connector.
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Response from SOSAV
Hello, Thank you for your review! Please contact our customer service at [email protected] so that we can solve your problem. Sincerely, The SOSav team.
M
michael V.
Rating: 3 out of 5
Exceeded deadlines
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Response from SOSAV
Hello, thank you for your message :-) You received a reply from our team on November 23rd, and the tracking of your package indicates that it was delivered precisely that day to the address you wanted. Do not hesitate to contact our customer support at [email protected] if you notice any problem with this order. Have a nice day! Sincerely, The SOSav.com Team
S
Samuel S.
Rating: 2 out of 5
Hello, Orders received in several parts. Parcel and not quite as expected. Several reminders had to be made via FB. The contact on FB is very cordial and responsive. As of today, I still haven't received what is ordered... I hope that the items delivered and not ordered will not be charged via PayPal. Kind regards, and have a nice day, Samuel Sipulante
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Response from SOSAV
Hello Samuel, Thank you for your message :-) The parts of your order are still waiting to be restocked. Do not hesitate to contact our team at the usual address [email protected] if you have any question about this, we will inform you as usual with pleasure. Have a nice day and see you soon! Sincerely, The SOSav Team
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Celine A.
Rating: 1 out of 5
DECEIVED
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Response from SOSAV
Hello Celine, We thank you for your message and we are sorry to hear that your experience with SOSav is not entirely satisfactory. Please do not hesitate to contact our team directly at [email protected] if you would like us to find a solution together. We remain available if needed, do not hesitate. Sincerely, The SOSav.Fr Team
A
Arnaud V.
Rating: 2 out of 5
The quality of the screen (oneplus 5) is not the same as the original, the colors of the new screen are more bland. The screen does not take into account the gestures screen off. The responsiveness to touch is not as fast as the original.
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Response from SOSAV
Hello Arnaud, We are sorry to see that your order does not offer you complete satisfaction :-( It seems that you have not yet contacted our team concerning this screen. In order to start taking care of this return within the framework of our after-sales service, we invite you to contact us by e-mail at [email protected] by sending us front and back photos of the screen received: our team will be happy to help you :-) Have a nice day! Sincerely, The SOSav.fr team
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Laetitia E.
Rating: 1 out of 5
The right copper microphone is missing
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Response from SOSAV
Hello Laetitia, We are very sorry to learn that your order does not offer you complete satisfaction. It seems that you have not yet contacted our team regarding this part which, according to you, has some anomalies. In order to discuss this with our customer support, please contact us by e-mail at [email protected] : our team will be happy to help you if you contact us :-) Have a nice day! The SOSav.fr team
J
Jean-Luc D.
Rating: 3 out of 5
At the opening of the envelope I found the suction cup partially unusable because deformed (folded edge) and especially the sticker envisaged to stick the battery completely unusable, the protection of the sticky part unstuck and the sticker partially stuck on the pocket of tools..... I thus had to improvise
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Response from SOSAV
Hello, Thank you for your feedback! Could you please contact our customer service at the following address so that we can solve the problem you encountered: [email protected] Sincerely, The SOSav team
D
DEBORAH S.
Rating: 3 out of 5
The screen is darker.
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Response from SOSAV
Hello, we are very sorry to hear that your order does not give you complete satisfaction :-( It seems that you have not yet contacted our team regarding this display problem. To find out for sure, we suggest that you do the following: from the HOME menu on the console, select " Console settings " then " Brightness ". Select "Auto Brightness" to have the screen brightness adjust itself according to the ambient brightness, or set it manually. If this doesn't solve the problem, please contact our team at [email protected] and we'll look into it together. Have a nice day! The SOSav.com team
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Lucas R.
Rating: 1 out of 5
The screen did not have the right colors, the blue was purple and the others did not match. After two days the screen was broken.
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Response from SOSAV
Hello Lucas, We are sorry to see that the screen we received is obviously defective :-( Our team contacted you this Friday and is looking forward to your return so that we can find a quick solution. Have a great day! The SOSav.com team
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Lilian S.
Rating: 2 out of 5
Screen delivered with 2 out of 3 layers. However on the video tuto the screen has 3 layers of connection. Disappointed.
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Response from SOSAV
Hello Lilian, We thank you for your message and we are sorry to hear this news :- / In order to remedy the situation quickly, we invite you simply to send a photo of the part received directly to your customer support at [email protected] without hesitating to call back your order number so that we can review the situation together. Our team will soon come back to you with a solution and everything will be back to normal. We remain available for any further information and apologize for the inconvenience caused. Have a nice day!
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