Orders are consistently received quickly, often within just a few days, and products match their descriptions accurately, which enhances customer trust. The quality of parts is frequently highlighted, with many noting that components like screens and batteries perform exceptionally well, aligning with expectations set by the product descriptions. Customers appreciate the clear and helpful tutorial videos that accompany their purchases, making DIY repairs accessible and straightforward.
Hello, Thank you for your feedback! Could you please contact our customer service at the following address so that we can solve the problem you encountered: [email protected] Sincerely, The SOSav team
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Juliette L.
Rating: 2 out of 5
The screen protector I ordered arrived broken due to the delivery...
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Response from SOSAV
Hello, Thank you for your feedback! Could you please contact our customer service at the following address so that we can solve the problem you encountered: [email protected] Sincerely, The SOSav team
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Andrea T.
Rating: 2 out of 5
Ordered a bluetooth home button for iPhone 7, received a home button that does not work and is not Bluetooth. After sending a message via FB, I was told that the button received is a button last generation 2.0 without Bluetooth ... so not at all what I ordered. I am waiting for a new button to be sent... to be continued
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Response from SOSAV
Hello Arnaud, Thank you for your message :-) Indeed, you got the version superior to what you ordered, for the same price. Eventually, the bluetooth version will no longer be offered. That said, this button was apparently defective, and our team has created for you, as you know, a new order that should be in your hands soon :-) Do not hesitate to keep us informed! Very nice day to you. Sincerely, The SOSav.Fr Team
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AKIM H.
Rating: 3 out of 5
Delivery 1 week too long!!! order on Wednesday received Tuesday 7 days included Weekend for a simple letter fleece...can do better otherwise RAS for a product of occase
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Response from SOSAV
Hello Akim, Thank you for your message. Your package was shipped in less than 24 hours by our logistics team, we are sorry if the postal delays could be extended in this particular period, we are as you know entirely dependent on carriers, just like you. We are happy to hear that the part received is suitable for you! Please do not hesitate to contact our team at [email protected]. Have a great day and see you soon. Sincerely, The SOSav.Fr Team
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Mounir A.
Rating: 1 out of 5
The product does not conform to the link on the video and is not compatible with my phone.
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Response from SOSAV
Hello, thank you for your comment! Could you please contact our customer service at [email protected] so that we can find a solution to your problem? Have a nice day! Sincerely, The SOSav team
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quéau P.
Rating: 3 out of 5
No problem for the article and delivery.
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Mehdi B.
Rating: 1 out of 5
Damaged product that works one out of three times
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Response from SOSAV
Hello, Thank you for your feedback! Could you please contact our customer service at the following address so that we can solve the problem you encountered: [email protected] Sincerely, The SOSav team
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Julien E.
Rating: 3 out of 5
Well designed site, delivery Ok
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Response from SOSAV
Hello Julien, We thank you for your message and we are sorry to hear this news :- / We note that you have not yet contacted our team on this subject. In order to remedy the situation quickly, we invite you to contact our customer support at [email protected] without hesitating to recall your order number. Our team will check with you. We remain available for any further information! Have a nice day! Sincerely, The SOSav.Fr Team
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Manon B.
Rating: 3 out of 5
Unfortunately I did not receive the right hydrogel film. The sticky part was not on the right side of the film. I couldn't stick it because of the cut out for the front camera. Too bad .
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Response from SOSAV
Hello, Thank you for your feedback! Could you please contact our customer service at the following address so that we can solve the problem you encountered: [email protected] Sincerely, The SOSav team
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Michel V.
Rating: 2 out of 5
I had kept the old one so I replaced it and asked for the warranty to be taken care of. I had to send back the complete screen so I asked for the earpiece to be returned but it was at my expense. Since the reassembly, the microphone doesn't work well when I plug in a headset/microphone. I'm very disappointed I'm giving up and will reassemble this iphone once again to put a second hand mic on it .
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Response from SOSAV
Hello, Thank you for your feedback! Could you please contact our customer service at the following address so that we can solve the problem you encountered: [email protected] Sincerely, The SOSav team
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Gregory V.
Rating: 1 out of 5
Ordered and paid announcement delivered the next day and 5 days later still nothing.... service contact who blames the carrier..... product certainly quality but everything else leaves to be desired.
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Response from SOSAV
Hello, Thank you for your feedback! Could you please contact our customer service at the following address so that we can solve the problem you encountered: [email protected] Sincerely, The SOSav team
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eric W.
Rating: 2 out of 5
I tried to change the battery and screen of an iphone7, and after reassembling it did not work anymore. This operation is not within the reach of all despite the explanations rather well done.
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Response from SOSAV
Hello, Thank you for your comment :) Could you please contact our customer service at [email protected] if you want to exchange the parts? Sincerely, The SOSav team
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David K.
Rating: 3 out of 5
Battery sold as original... Some doubts and the rear window broke when I changed it so a bit disappointed but the battery works fine
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Response from SOSAV
Hello, Thank you for your review! Please contact our customer service at [email protected] so that we can solve your problem. Sincerely, The SOSav team.
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Nellie M.
Rating: 3 out of 5
Screen quality very good, the only problem is that there are no tools provided with it... And to get the old home button back, you still need a new specific screwdriver not included as well. It would be nice to add a tool kit suitable for the phone model.
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Response from SOSAV
Hello, Thank you for your review! Please contact our customer service at [email protected] so that we can solve your problem. Sincerely, The SOSav team.
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Lydie F.
Rating: 3 out of 5
Many products offered Fast shipping
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Response from SOSAV
Hello Lydie, Thank you for your comment and your encouragement. Can you give us more comments on the rating, as it does not necessarily reflect your comment and, obviously, your complete satisfaction ;-) ? We remain at your disposal at [email protected] if needed. Very nice day to you! Sincerely, The SOSav.Fr Team
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serge P.
Rating: 1 out of 5
I did not receive the right drawers. I sent an email because it is impossible to get a phone answer. I would have preferred to be contacted to solve the problem rather than to give an opinion which cannot be good.
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Response from SOSAV
Hello Serge, Thank you for your message :-) It seems that your file is already being processed by our team, everything will be in order soon, you are in good hands. A very nice day to you! Sincerely, The SOSav.Fr Team
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Juliette P.
Rating: 1 out of 5
Extremely disappointed. I followed your tutorial on how to disassemble a Dyson vacuum cleaner with your kit. I rushed to buy it. Only your tools are so small that they don't fit... I couldn't unscrew anything with them. Total rip-off. It's a shame.
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Response from SOSAV
Hello Juliette, We are sorry to hear about this incident :-( It seems that you have not yet contacted our team about this issue, so we have not been able to help you yet. We invite you to contact us by e-mail at [email protected] : our team will be happy to find a solution for you quickly :-) Have a nice day! The SOSav.fr team
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Charles D.
Rating: 1 out of 5
It started well with a video tutorial that explains how to change the case of my laptop. So I ordered the case (received 8 days late, but that happens), with the adhesive indicated in the tutorial (not the tools because I had them). But: the adhesive is already on the hull, so I bought double-sided tape for nothing on the site; at 6.90 I'm not going to pay shipping costs to send it back... The tutorial is therefore a lie, or the product description of the hull is not complete. In both cases it's not honest since it pushes to unnecessary purchase. Also, the pretty clean tutorial with the shell coming off by itself (Samsung Galaxy A8) is a big fake: in reality, even if you heat it up like crazy with the hair dryer, you'll explode the glass, and get glass everywhere (wear glasses and do it in a place where you can clean the glass particles easily). I also bought a small clamp to put the laptop on the car's ventilation grill, whose spring doesn't work... same thing, at 5 euros you don't send it back, you stay with it...
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Response from SOSAV
Hello Charles, We are very sorry to learn this information :-( The adhesive suggested in the video guide makes it possible to improve the holding of the back shell and the stickers already present, we are sorry if this one appeared useless to you. The video guide is made entirely without trickery by a technician of our team, it is totally possible to perform this manipulation without destroying the rear window, otherwise, our team would have necessarily reported because our goal is to make your life easier, not the opposite ;-) We have no interest in proceeding otherwise. It seems that you have not yet contacted our team about these orders (including the car support): do not hesitate to come back to us at [email protected] so that we can find a solution together on this subject. Have a nice day! The SOSav.com team
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BERTRAND R.
Rating: 1 out of 5
I have not received my order
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Response from SOSAV
Hello, Thank you for your review! Please contact our customer service at [email protected] so that we can solve your problem. Sincerely, The SOSav team.
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Raphael B.
Rating: 2 out of 5
iphone repair kit. 2 tools did not work. The suction cup. And the tip of the spatula was too soft to open the phone properly.
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Response from SOSAV
Hello, Thank you for your review! Please contact our customer service at [email protected] so that we can solve your problem. Sincerely, The SOSav team
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florent O.
Rating: 1 out of 5
I received the part but unfortunately the map is much too long compared to the original. I had to unsolder the connector to put it on the old one.
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Response from SOSAV
Hello, Thank you for your review! Please contact our customer service at [email protected] so that we can solve your problem. Sincerely, The SOSav team
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Laurent C.
Rating: 1 out of 5
I followed the tutorial to change the battery of my iPhone, I bought the tools recommended, it seemed within my reach, result totally failed, broken phone.
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Response from SOSAV
Hello, Thank you for your review! Please contact our customer service at [email protected] so that we can solve your problem. Sincerely, The SOSav team
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Jerome A.
Rating: 1 out of 5
Site not recommended. Order not received and a century to get a refund. First and last order on this site.
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Response from SOSAV
Hello, Thank you for your feedback! Could you please contact our customer service at the following address so that we can solve the problem you encountered: [email protected] Sincerely, The SOSav team
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Coline K.
Rating: 3 out of 5
The glass arrived without a hitch and was a perfect fit, but probably with an oversight in the order: I couldn't find the stickers to fix it that were supposed to be attached
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Response from SOSAV
Hello, Thank you for your feedback! Could you please contact our customer service at the following address so that we can solve the problem you encountered: [email protected] Sincerely, The SOSav team
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Romain M.
Rating: 3 out of 5
Triwing screwdriver too big. Had to buy another one.
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Sylvain M.
Rating: 1 out of 5
I have repaired dozens of phones including iPhones 7. This is the first time that the screen has a black border on the side and green borders. I am very precise in the assembly. I am not satisfied at all.
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Response from SOSAV
Hello, Thank you for your review! Could you please contact our customer service at the following address so that we can solve your problem: [email protected]
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Victor F.
Rating: 2 out of 5
Note on delivery ignored, but fast delivery at reasonable price
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Issam H.
Rating: 1 out of 5
Hi, I ordered a LCD connector for Nintendo switch, normally I bought a new part, but I received a used part.
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Response from SOSAV
Hello, we have received your message. Please contact our customer service department at the following address so that we can solve your problem: [email protected] Sincerely, The SOSav team
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Nicolas R.
Rating: 1 out of 5
Defective product. Very strong after sales service, everything is set up to be difficult and discourage buyers.
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Response from SOSAV
Hello, Thank you for your feedback! Could you please contact our customer service at the following address so that we can solve the problem you encountered: [email protected] Sincerely, The SOSav team
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marc S.
Rating: 1 out of 5
I am not at all satisfied with my order... The battery that was delivered to me does not hold the load.
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Response from SOSAV
Hello, Thank you for your feedback! Please contact us at the following email address: [email protected] so that we can solve the problem you are experiencing. Sincerely, The SOSav team.
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Romain D.
Rating: 3 out of 5
Well done site.
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Florent V.
Rating: 2 out of 5
First order wrong, need to arrange to take the return package to the post office, second receipt did not match the part ordered either.
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Response from SOSAV
Hello, Thank you for your review! Could you please contact our customer service at the following email address: [email protected] so that we can solve the problem? Sincerely, The SOSav team
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Eddy R.
Rating: 1 out of 5
The product ordered does not work, it is a rechargeable battery for c box one
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Response from SOSAV
Hello, Thank you for your review! Please contact our customer service at [email protected] so that we can solve the problem. Sincerely, The SOSav team.
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Kevin C.
Rating: 1 out of 5
The part doesn't work...
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Response from SOSAV
Hello, Thank you for your review! Could you please contact our customer service at the following address: [email protected] so that we can offer you a solution to solve the problem you encountered. Sincerely, M'équipe SOSav.
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Gennaro P.
Rating: 3 out of 5
The product doesn't match I have a galaxy j6 and the external speaker order doesn't match
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Response from SOSAV
Hello, Thank you for your review! Please contact our customer service at [email protected] so that we can solve the problem. Sincerely, The SOSav team.
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Taniya K.
Rating: 1 out of 5
I am disappointed
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Response from SOSAV
Hello Taniya, Thank you for your message and we are sorry to hear about this news :- / It seems that you have not yet contacted our customer service about this. In order to remedy the situation quickly, we invite you to simply send a photo of the part you received by mistake to [email protected]. Our team will soon come back to you with a solution, rest assured :-) We remain available for any further information and apologize for the inconvenience caused. Very nice day to you !
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JACQUES S.
Rating: 1 out of 5
Received the glass without the adhesive
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Response from SOSAV
Hello Jacques, We are sorry to see that your order did not give you complete satisfaction :-( It seems that you have not yet contacted our team about this. After checking your order, you did not order any adhesive or glue, which is why you did not receive it. If necessary, you can contact your customer service at [email protected]: our team will be happy to help you :-) Have a nice day! The SOSav.com team
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Emma B.
Rating: 2 out of 5
Fast delivery, fairly good quality products, but explanatory video needs to be reviewed. My phone now has a different problem than the original one.
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Benjamin W.
Rating: 3 out of 5
The replacement screen ordered is not as bright as the original screen and everything becomes more grey... it's a real shame because although I would have been willing to pay more money for a better screen! I'm very pleased with the service and the quality of the screen. So just a pity that the site doesn't describe better what we buy...
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Alex B.
Rating: 3 out of 5
The parts I received were used and had fingerprints on them... In addition, one of my parts was slightly damaged ... Conclusion, cheap and it shows.
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Response from SOSAV
Hello, Thank you for your opinion! All the parts we sell are brand new! Could you please contact our customer service at [email protected] so that we can offer you a return of the damaged part received? Wishing you a nice day :) Sincerely, The SOSav team
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