Customer reviews of SOSAV

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 26 971 published reviews

Summary of reviews

Orders are consistently received quickly, often within just a few days, and products match their descriptions accurately, which enhances customer trust. The quality of parts is frequently highlighted, with many noting that components like screens and batteries perform exceptionally well, aligning with expectations set by the product descriptions. Customers appreciate the clear and helpful tutorial videos that accompany their purchases, making DIY repairs accessible and straightforward.

Reviews 1, 2 and 3 stars

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Thierry R.
Rating: 1 out of 5
The part received is not the right one and I am waiting for an answer from you
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Response from SOSAV
Hello Thierry, I see that our team gave you an answer today at 10:46 am and informed you that the part in question had been sent back immediately, entirely at our expense ;-) Do not hesitate to check your junk mail if necessary. Have a nice day and see you soon! Sincerely, The SOSav.Fr team
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Nicolas C.
Rating: 1 out of 5
Images and products not identical, products that do not even fit and work properly. To be avoided!
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Response from SOSAV
Hello, thank you for your feedback! If you wish, you can contact our customer service at [email protected] so that we can offer you a solution to the problem you encountered! Sincerely, The SOSav team
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bruno D.
Rating: 2 out of 5
Bought a template for iphone 8, lame and considering the price, I will avoid SOSAV.
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Response from SOSAV
Hello, thank you for your feedback! If you want to return the part, our customer service is at your disposal at [email protected] ! Have a nice day! Sincerely, The SOSav team
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Huseyin A.
Rating: 1 out of 5
Doesn't work this piece?
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Response from SOSAV
Hello Huseyin, We thank you for your message and we are sorry to hear this news :- / In order to remedy the situation quickly, we simply invite you to send a photo of the part received directly to your customer support at [email protected] without hesitating to recall your order number and the manufacturer's reference of the iPhone. Our team will soon come back to you with a solution, rest assured. We remain available for any further information and apologize for the inconvenience caused. Have a nice day!
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Florent F.
Rating: 1 out of 5
I have bought an iPhone X charging connector and a speaker so I change it all very very well the tuto are nickel all happy with me I put the tel back on the road everything works well I was delighted and after three minutes the phone turns off and this rallume all alone I said update and the no every three minutes my tel turns off and this I went to a repairer and said the tablecloths you changed are not compatible so thank you I paid 120 euro to change my tablecloth at the repairer and my phone works properly so I am really not happy with your site with parts that are not compatible or do not work I am very disappointed I think a refund is not possible??? I am very disappointed with your site and the parts are not compatible or do not work, I think a refund is not possible. I think I will not buy from you again if you do not do anything.
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Response from SOSAV
Hello Florent, We thank you for your message and we are sorry to learn this information :-( It seems that you have not yet contacted our team on this subject. In order to check the status of your order with our after-sales service, please contact us by e-mail at [email protected] and give us the manufacturer's reference of your iPhone: our team will be happy to help you :-) Have a great day! The SOSav.fr team
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claudine C.
Rating: 3 out of 5
Correct delivery time and packaging.
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Response from SOSAV
Hello Claudine, We thank you for your message and we are sorry to see that the part you received is not suitable for you. It is indeed a compatible cable (unofficial), as indicated on the product sheet you have chosen :-) You can, if you wish, return the item that does not suit you, and then get a refund or a credit note of it. For this, please contact our team at [email protected], we will be happy to find a solution for you! Have a nice day. Sincerely, The SOSav.Fr team
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Louis-Norbert R.
Rating: 3 out of 5
I communicated precisely the part I wanted, but it was another part (not the right one) that was sent to me.
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Response from SOSAV
Hello Louis-Norbert, We thank you for your message and we are sorry that the exchanges with our team did not give you complete satisfaction. We remain at your disposal and are open to any comments allowing us to improve and especially to improve your customer experience at SOSav.fr. Do not hesitate to contact our team for any question. Have a great day! The SOSav.com team
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Mathilde L.
Rating: 2 out of 5
Defect of the part for liPhone
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Response from SOSAV
Hello again Mathilde, As our team has indicated to you, all you have to do is send us a photo of the part you have received, together with the order number and the manufacturer's reference of your device to the address [email protected] so that we can check it together :-) Do not hesitate to contact our team directly if you have any questions, we are available. Have a nice day! Sincerely, The SOSav.Fr team
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Vincent C.
Rating: 1 out of 5
Very interesting site at the base but there battery of Iphone SE received refused any load.
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Response from SOSAV
Hello Vincent, We thank you for your message and we are sorry to hear about this :- / Have you tried to contact your customer service about this so that we can offer you a solution quickly? In order to remedy the situation, we invite you to simply send a photo of the part received directly to your customer support at [email protected] without hesitating to remind your order number. Our team will get back to you shortly. We remain available for any further information and apologize for the inconvenience caused. Have a nice day! Sincerely, The SOSav.Fr Team
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Mireille A.
Rating: 3 out of 5
Just a small comment; please be more precise and visible in the descriptions about the compatibility of the parts with the machines.
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Response from SOSAV
Hello Mireille, Our team would like to thank you for your comment, which is all the more important as we are always looking to improve. We currently have more than 25,000 references in our catalogue, and we are working every day to make our product sheets more complete and precise, and our disassembly guides more comprehensive. We are also at your disposal for any additional information (technical or not) by chat, phone, e-mail, and on social networks: do not hesitate ;-) Very nice day to you! Sincerely, The SOSav.Fr Team
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Jimmy B.
Rating: 1 out of 5
Product hs not working
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Response from SOSAV
Hello Jimmy, We are sorry to see that your order does not give you complete satisfaction. It seems that you have not yet contacted our team regarding this obviously defective part. In order to start the handling of this return within the framework of our after-sales service, we invite you to contact us by e-mail at [email protected] and send us the photos of the part received: our team will be happy to help you :-) Have a nice day! The SOSav.fr team
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Amanda E.
Rating: 1 out of 5
Order taken fast payment and then nothing. No delivery date, no information nothing so yes bad. And am I satisfied with the delivery? Well I'll tell you once I'm delivered, which is not the case.
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Response from SOSAV
Hello, Thank you for your review! Your order has been shipped on 02/09 by our logistics department! Could you please contact our customer service at [email protected] so that we can offer you a return solution? We look forward to receiving your email. Sincerely, The SOSav team
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Alexandre S.
Rating: 1 out of 5
1 month and a half to receive a dysfunctional battery, I do not recommend this site for the purchase of phone parts. Moreover the site sells itself to have an ecological action, but they do not care about recycling the old battery and the dysfunctional because they told me to keep them. In short an image of facade for a quality of mediocre parts.
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Response from SOSAV
Hello, thank you for your opinion! You have the possibility to recycle your battery by throwing it in a terminal recovering electronic products, that you find in most supermarkets and electronic stores. Our team remains available by mail, chat or phone for any further information. Wishing you an excellent day! Sincerely, The SOSav team
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Camille S.
Rating: 1 out of 5
package not received
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Response from SOSAV
Hello, Thank you for your feedback! Your order was sent on 04/09. Could you please contact our customer service at [email protected] so that we can reship it? Sincerely, The SOSav team
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thomas S.
Rating: 2 out of 5
Screen break after two days. Without beings fall.
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Response from SOSAV
Hello, Thank you for your comment! Unfortunately, our warranty does not cover breakage :/ We are very sorry for this situation! Sincerely, The SOSav team
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stephane L.
Rating: 1 out of 5
I have received my package after more than a month after my order
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Response from SOSAV
- Hello, Thank you for your review! Please contact our customer service at [email protected] so that we can solve your problem. Sincerely, The SOSav team.
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Nicolas P.
Rating: 1 out of 5
fake battery that indicates a non-removable message on the iPhone
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Response from SOSAV
- Hello, Thank you for your review! Please contact our customer service at [email protected] so that we can solve your problem. Sincerely, The SOSav team.
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TERRIER C.
Rating: 2 out of 5
2 defective items out of 3 sent. The 1st one was exchanged for free and the second one was refunded but with return shipping costs at my expense, not very commercial...
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muriel E.
Rating: 2 out of 5
I did not speak to customer service about my problem with the faulty delivery as I did not have time to wait for more information.
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Response from SOSAV
Hello, thank you for your feedback! Could you please contact our customer service at [email protected] to find a solution to your problem? Sincerely, The SOSav team
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Claire L.
Rating: 1 out of 5
Bought a spare battery for my smartphone. More than mediocre. Catastrophic. The battery does not hold a charge. Even the original battery that was replaced lasted longer.
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Response from SOSAV
Hello, Thank you for your review! If you would like to exchange the part, you can contact our customer service at [email protected]! Sincerely, The SOSav team
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Léo T.
Rating: 2 out of 5
The advertised capacity of the battery is much lower than its actual capacity.
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Response from SOSAV
Hello, thank you for your feedback! Could you please contact our customer service at [email protected] so that we can find a satisfactory solution? Sincerely, The SOSav team
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Victor R.
Rating: 1 out of 5
The battery did not work, even after following the tuto on the site. Either the product was defective or the tuto was wrong.
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Response from SOSAV
Hello, Thank you for your review! Please contact our customer service at the following address: contact&sosav.fr so that we can solve your problem. Sincerely, The SOSav team.
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Toirneur A.
Rating: 1 out of 5
I ordered a ps4 pro controller cover and it doesn't fit on the controller
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Response from SOSAV
Hello, Thank you for your review! Please contact our customer service at the following address: contact&sosav.fr so that we can solve your problem. Sincerely, The SOSav team.
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Justine C.
Rating: 1 out of 5
I did not receive the correct rear camera glass that I ordered, and to return it I had to pay more than 3 euros, although the item cost less than that
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Response from SOSAV
Hello, thank you for your opinion! Please contact us at the following address: contact&sosav.fr so that we can solve your problem.
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johnny G.
Rating: 2 out of 5
Battery malfunction, after a 1st exchange, the new battery takes 2 days to be recharged. Expensive for generic batteries...
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Response from SOSAV
Hello, Thank you for your review! Please contact our customer service at [email protected] so that we can solve your problem. Sincerely, The SOSav team.
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lucie B.
Rating: 1 out of 5
A disaster. The product sold did not correspond to its description. I sent a return request explaining the problem and, strangely enough, the product description was changed online just before Sosav replied to tell me that the error was most likely mine and that they would not pay the return shipping costs. This isn't the first time I've bought from this bunch of crooks, and I've systematically had problems with the material sent (e.g. a replacement IPhone screen that doesn't work when connected, and Sosav trying to void the warranty by claiming that when the product is opened, the customer waives any claim... before they've even had a chance to test it). This purchase was my last attempt to "consume French" (which is of course a big mistake since I'm pretty sure that Sosav buys in bulk in China before reselling at full price in France). This company continues to operate shamelessly, but I'm crossing my fingers that they'll eventually have to close up shop, or at least that they'll be subjected to a tough audit by the relevant fraud authorities.
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Response from SOSAV
Hello, thank you for your opinion. Compatibilities are indicated on each of our product sheets before the order is placed and we don't have fun changing them before responding to our customers. The part ordered simply does not match your model. We cannot find a screen order in your customer account. If you ordered with another account, our customer service is at your disposal for an exchange of the part, within the framework of our guarantee. Sincerely, The SOSav team
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Frédéric V.
Rating: 3 out of 5
The order was easy, the delivery was very fast and in good condition, it's perfect... Too bad the product I bought doesn't fit 100/100, I had to make some changes to make it fit.
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patrick F.
Rating: 3 out of 5
Passing .conforme on time
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Abderrahmane M.
Rating: 1 out of 5
I don't order sosav
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Response from SOSAV
Hello, Thank you for your review! Please contact our customer service at [email protected] so that we can solve the problem. Sincerely, The SOSav team.
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Dimitri F.
Rating: 2 out of 5
Poor quality equipment that doesn't work well...
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Response from SOSAV
Hello, Thank you for your review! Please contact our customer service at [email protected] so that we can solve your problem. Sincerely, The SOSav team.
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José Calixto R.
Rating: 2 out of 5
I'm very pleased with the service and the product. I'll come back to you as soon as possible. I'm sorry!
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Response from SOSAV
Hello, Thank you for your feedback! Could you please contact us directly by email at the following address: [email protected] so that we can solve your problem. Sincerely, The SOSav team.
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Alan N.
Rating: 3 out of 5
I'm sorry, but I have to tell you that I'm not sure I'm going to be able to do it. I'm not sure I'm going to be able to do it because I'm not going to be able to do it.
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Response from SOSAV
Hello, Thank you for your review! Could you please contact the customer service at the following address: [email protected] so that we can solve the problem you encountered. Sincerely, The SOSav team.
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Cedric L.
Rating: 3 out of 5
Site not very intuitive. The products put forward are always Apple and Samsung. There are not ONLY these brands.
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Rawad H.
Rating: 1 out of 5
I placed my order on 28/07/2020 ref (ZVKBZHJBF) and so far I have received nothing. I reported the problem on 13/08/2020 to the SOSav team as well as the re-order ref(SAV861252) not received ...
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Response from SOSAV
Hello, Thank you for your review! Please contact our customer service at [email protected] so that we can solve your problem. Sincerely, The SOSav team.
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Alain C.
Rating: 3 out of 5
with the order of a screen it would be good to specify that the glue is not provided
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corinne G.
Rating: 1 out of 5
Delivery too long and incomplete.
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Response from SOSAV
Hello, Thank you for your review! Please contact our customer service ([email protected]) so that we can solve the problem. Sincerely, The SOSav team.
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David N.
Rating: 3 out of 5
On 2 items, one received quickly but not conform to the description (camera lens protector), and the 2nd very important delay of delivery without having reasons....
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Response from SOSAV
Hello, Thank you for your feedback! We did indeed run out of SIM drawers at the time of your order? We sincerely apologize for our logistic service which did not send you an email! If there is another delay, we are available all week long, from 09h00 to 18h00, at [email protected] ! Sincerely, The SOSav team
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LENA T.
Rating: 3 out of 5
The site is quite clear and explanatory. The order is quickly
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Ludovic C.
Rating: 2 out of 5
I've been using it for a while now, but I'm not sure if it's a good one. I'm not sure if it's a good one, but I'm not sure if it's a good one, and I'm not sure if it's a good one.
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Response from SOSAV
Hello, Thank you for your opinion ! Could you please contact our customer service at [email protected] ? We look forward to receiving your email and wish you a nice day ! Sincerely, The SOSav team
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Julien L.
Rating: 2 out of 5
The battery only lasted 3 days. OUT OF ORDER. Satisfactory after sales service, immediate refund of the battery.
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