Orders are consistently received quickly, often within just a few days, and products match their descriptions accurately, which enhances customer trust. The quality of parts is frequently highlighted, with many noting that components like screens and batteries perform exceptionally well, aligning with expectations set by the product descriptions. Customers appreciate the clear and helpful tutorial videos that accompany their purchases, making DIY repairs accessible and straightforward.
Hello Eric, Thank you for your feedback! In order to exchange the charger, can you contact our customer service at [email protected]? Sincerely, The SOSav team
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Gabriel V.
Rating: 1 out of 5
I've been using it for a while now, but I'm not sure how long it's been in use. It takes 3 shipments for it to arrive intact... horribly long delays! 4 months to get the order! I advise you to order directly in China, it will be faster and much better quality! Nothing to add, we can hardly do worse...
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Response from SOSAV
Hello, Thank you for your feedback! Please accept our sincere apologies for the problems encountered. Sincerely, The SOSav team.
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Harry G.
Rating: 1 out of 5
a real gas factory for a simple return.
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Response from SOSAV
Hello, Thank you for your opinion! Indeed, we ask for the photos before the return of the parts! These photos are used as a guarantee if the items are damaged during transport :) Wishing you a good day! Sincerely, The SOSav team
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Sylvain B.
Rating: 1 out of 5
an order for an iPhone 5 SE screen. First shipment, the screen does not work. Exchange. Second screen, it arrives with a torn tablecloth (photo if needed) and the third replacement, same symptom. I managed to get a refund, not without difficulty. So I didn't lose money but I just lost a month and a half. It was the last time on this site for me.
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Response from SOSAV
Hello, Thank you for your review! Please accept our sincere apologies for all the problems encountered with your first order. We sincerely hope to see you again. Sincerely, The SOSav team.
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Alexandra T.
Rating: 1 out of 5
My product was not suitable for me I asked for a refund but the shipping costs were still at my expense so I don't find it normal knowing that I already paid the shipping costs
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Response from SOSAV
Hello, Thank you for your review :) Could you please contact our customer service again to attach a return slip? Wishing you a good day! Sincerely, The SOSav team
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Pierre L.
Rating: 1 out of 5
Battery arrived dead
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Response from SOSAV
Hello, Thank you for your comment :) Could you please contact our customer service at [email protected] so that we can offer you a battery exchange? Sincerely, The SOSav team
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Stapin L.
Rating: 1 out of 5
I had not received my order!!!
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Response from SOSAV
Hello, Thank you for your review :) Could you please contact our customer service at [email protected] so that we can reship your order? Indeed, this one was sent on 10/07 in letter without follow-up. Sincerely, The SOSav team
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Gael D.
Rating: 1 out of 5
Part hs
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Response from SOSAV
Hello, Thank you for your review! Could you please contact our customer service at [email protected] so that we can exchange the part? Sincerely, The SOSav team
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Emmanuel L.
Rating: 2 out of 5
One time the battery is not working and the second one they sent me discharges after 30min
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Response from SOSAV
Hello Emmanuel, Thank you for your feedback! Could you please contact our customer service at [email protected] so that we can offer you a satisfactory solution? Sincerely, The SOSav team
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Yann D.
Rating: 3 out of 5
As presented in the satisfaction survey, the product ordered is white but at the validation it is the black version that appeared. Without this problem I would have given it 4 stars.
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Response from SOSAV
Hello, Thank you for your feedback. Please contact our customer service ([email protected]) so that we can find a solution to your problem. Sincerely, The SOSav team.
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ANTHONY R.
Rating: 1 out of 5
I'm very, very unhappy with it. Out of order. Service. Customer who does not answer by phone. But by e-mail. But only good when they want. I had to work with one of their competitors. Screen received 24 hours that works. Sosav lost a customer
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Response from SOSAV
Hello, Could you please contact our customer service ([email protected]) so that we can find a satisfactory solution to your problem. Sincerely, The SOSav team.
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nguyen G.
Rating: 1 out of 5
I didn't receive my order, I contacted the customer service department, no answer.
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Response from SOSAV
Hello, Thank you for your review! After checking, our customer service unfortunately did not receive a message from you :/ Could you please contact them at [email protected] ? Sincerely, The SOSav team
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SERGE B.
Rating: 2 out of 5
It's a good site but SOSAV must be more vigilant about the photo of the products offered, which subsequently does not correspond to the product we receive, we order the exact model of the product in relation to the photo, especially if there are several references for the same product, so it's crucial to receive what we ask. Moreover, read more carefully the emails that are sent to you when there is a problem, this avoids sending the wrong product twice in a row.
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Response from SOSAV
Hello, Thank you for your review! Please contact our customer service ([email protected]) so that we can find a satisfactory solution to your problem. We remain at your disposal.
M
Maëva G.
Rating: 1 out of 5
I ordered a back panel for my Sony Xperia Z5 Compact. The first one took a long time to arrive and did not match the description. The second one was sent quickly but still didn't match the description (no flash protection and very simplistic front panel). Moreover, it arrived broken in a thousand pieces despite all the protections around it. They refunded my money.
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Christophe C.
Rating: 2 out of 5
Following the breakage of my Galaxy A70 screen I visited the site with my screen replacement procedure. The steps are well detailed but there are a few steps missing for the procedure to be complete. I ordered the screen from my A70 to proceed with the repair but what a disappointment. The screen only has the LCD glass and not the complete screen. Once in place, the LCD screen does not light up across the entire screen. The fingerprint recognition does not work anymore since the screen does not go all the way down. At almost 100 I expected much better and I'm not sure I'd recommend this site or recommend it to my friends.
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Response from SOSAV
Hello, Could you please contact our customer service ([email protected]) so that we can find a solution to your problem. Sincerely, The SOSav team.
J
Julie P.
Rating: 1 out of 5
I had a bad experience, the materials are of poor quality, my first screen : a weakened tablecloth that did not support the installation. I have to say that I am very pleased with the service and the quality of the product, and I am very pleased with the quality of the product and the quality of the service. Never again!
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Bruno R.
Rating: 3 out of 5
On site and order nothing to say about the product it did not correspond to the order and this 2 times is not serious to review
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Response from SOSAV
Hello, Thank you for your feedback! We have corrected our stock and our customer service is waiting for a response from you? Sincerely, The SOSav team
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Sanae D.
Rating: 1 out of 5
The product I received did not work and as I returned it I had to pay the shipping costs and they did not refund me the shipping costs. So I strongly advise against it
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Response from SOSAV
Hello, Could you please contact our customer service ([email protected]) so that we can solve your problem? Sincerely, The SOSav team.
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Bruno G.
Rating: 3 out of 5
I am a little disappointed with the battery which was given for 3300 mAh and which in reality is not more than 2700 mAh
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Response from SOSAV
Hello, Could you please contact our customer service at this email address: [email protected] so that we can find a solution to your problem. Sincerely, The SOSav team.
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Pacey G.
Rating: 1 out of 5
False product
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Response from SOSAV
Hello, Could you please contact our customer service at this email address: [email protected] so that we can find a satisfactory solution to your problem. Sincerely, The SOSav team.
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Alexandre P.
Rating: 3 out of 5
The parts are supposedly tested before shipping... Well, the first one I received doesn't work and it was really hard to miss... so not tested before shipping... However, if these ones work, they work correctly! The after-sales service was very responsive and offered me a quick solution. Nevertheless, I think it's a shame to have to waste time because the parts are (apparently) not tested, even though it's written in big letters on their website...
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Jean-Marc E.
Rating: 2 out of 5
The site is well done but on the liPhone reassembly tutorial there is a step missing and I found myself with an extra screw, forced to reassemble...
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Etienne F.
Rating: 1 out of 5
I've been using it for a while now, but it's not a good one. It's a good one, but it's not a good one, and it's not a good one. I find this average for 120
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Response from SOSAV
Hello, thank you for your feedback! Our customer service is at your disposal if you wish to exchange the screen you received. Sincerely, The SOSav team
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ARTHUR F.
Rating: 2 out of 5
I am overall very disappointed. No problem with the site which delivered on time but they are careful not to say that the quality of the screen is much lower. I would have preferred to stay with my broken screen. It's a great product. I have lost the colours, which are now very bland and the touch is very bad and clicks next to it all the time. I will never buy their "premium screen" again. It should be pointed out that it is far from the quality of the originals.
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Response from SOSAV
Hello, thank you for your review! Could you please contact our customer service at [email protected] so that we can offer you an exchange of the screen? Sincerely, The SOSav team
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Guillaume L.
Rating: 1 out of 5
Non-functional used part (PlayStation 4 controller touchpad)
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Response from SOSAV
Hello Guillaume, Thank you for your review! Could you please contact our customer service so that we can find a solution to the problem you are experiencing? Have a nice day! Sincerely, The SOSav team
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stef G.
Rating: 1 out of 5
I still haven't received my package and I will have to pay for the shipping again if I want it.
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Response from SOSAV
Hello, Our customer service has just received your request on our support, we will answer it as soon as possible! Sincerely, The SOSav team.
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rafael R.
Rating: 1 out of 5
The cables received are not compatible with the go pro as proposed on the site.
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Response from SOSAV
Hello, Thank you for sharing your opinion following your order on our site! Have you contacted our customer support at contact@sosav, so that we can offer you an after-sales solution? Wishing you a nice day! The SOSav team
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Tom V.
Rating: 2 out of 5
Screen much more fragile than the original one, cracked in my pocket after two days. And no return possible.
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Samuel M.
Rating: 2 out of 5
The delay is much longer than usual. This is a big handicap knowing that the screen I ordered had to be replaced with a screen that was completely out of order. I find it a shame not to be warned of this longer delay. However, this is the first problem I have encountered after several orders, the quality is always there. Good luck to all.
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Response from SOSAV
Hello, Thank you for your comment! In case of problem, our customer service is at your disposal! We wish you a good day! Sincerely, The SOSav team
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Jean-Philippe J.
Rating: 2 out of 5
This assembly does not have depth and therefore I lost the facial recognition on my iPhone. Obviously this was not described in the description at all.
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Response from SOSAV
Hello, Thank you for your comment! If you have any problems, please contact our customer service. The address is [email protected] Sincerely, The SOSav team
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Omar H.
Rating: 1 out of 5
Non.
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Response from SOSAV
Hello, If you have any problems, our customer service is available at [email protected]. Sincerely, The SOSav team
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David G.
Rating: 1 out of 5
The battery never wanted to charge. The speaker doesn't work. In short, very disappointed.
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Response from SOSAV
Hello, thank you for your review! Could you please contact our customer service at [email protected] so that we can arrange an exchange? Sincerely, The SOSav team
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Nicolas B.
Rating: 1 out of 5
I'm very disappointed, it's been 20 days since I ordered an official Samsung screen block and I still haven't received anything. I've been trying to contact customer service and no one is able to give me a precise date. I find it really deplorable to let the customer order a part that is not in stock.
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Response from SOSAV
Hello, Thank you for your feedback! Our customer service has found a solution to the problem! Have a nice day! Sincerely, The SOSav team
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dominique B.
Rating: 2 out of 5
The return should be free.
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Response from SOSAV
Hello, thank you for your feedback! Could you please contact our customer service at [email protected] so that we can offer you a satisfactory solution? Sincerely, The SOSav team
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Patrick A.
Rating: 1 out of 5
Never the right model
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Response from SOSAV
Hello, Thank you for your review! Could you please contact our customer service at [email protected] for any problems you may have? Sincerely, The SOSav team
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David B.
Rating: 3 out of 5
Clear website, good product descriptions. The tutorials are easily accessible, but the preparation service was not able to process my order correctly on two occasions. Fortunately the after-sales service is very responsive and informs you quickly on the progress of the order. Rigour and patience are necessary.
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Redouane K.
Rating: 2 out of 5
Attention very fragile quality disappointing
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Response from SOSAV
Hello, Thank you for your review! If you have any problems, please contact our customer service at [email protected]. Sincerely, The SOSav team
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Lionel D.
Rating: 3 out of 5
I am very pleased with the products but a little disappointed with this latest order where after 2 months of waiting I am asked to pay 4 euros more because the delivery which was expected in simple letter must be done in colissimo...
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Aurelie R.
Rating: 3 out of 5
The screen was not top level brightness I think not solid enough because despite the protection it is still broken...
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Pascal S.
Rating: 2 out of 5
Product conforms but big delay of delivery and no information on this delay
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