Customer reviews of SOSAV

I received my order more than a month late without any message of explanation. I had to write to you to get an explanation and I find this unacceptable. I used to order my parts from you.

This is not the first time I've ordered from SOSAV, but it's the first time I've been really dissatisfied. I ordered 1 time, received the wrong part, contacted SAV, reshipped the same part as the first one, contacted SAV again, went through the technical expertise again and a 3rd time the same part... It was a sticker to stick the LCD on the chassis of my wife's cell phone, today her LCD is out of order, I have the right to 10% discount on my next order it could have been nice but now I still do not have the right sticker and I have to recommend an LCD because by moving on the chassis it cracked, the touch does not work, in short out of order! So the next time will be without me!

Very dissatisfied very slow follow-up bad packaging bad quality products that do not work and no return customer service

I was sent a product that had already been returned sold as new and dysfunctional. The replacement took several weeks. I absolutely do not recommend this company.

non-compliant ecran

I'm really not happy, poor quality screen despite the price. Pavement and structure unstuck in less than two days ....

Waiting for my package for over 2 months!!!

I had a late arrival and reordered due to several problems. Finally I had my iPad repaired in a shop for a hundred euros. I have a touchscreen in stock! Thankfully your after sales service is responsive and cooperative.

I have been unable to find a solution to my problem. No solution found to my problem

I didn't receive the right external speaker I ordered and when I complained about it, they sent me back the exact same one, so I give up, I paid for something I have in duplicate that is useless to me,,, thanks sosav!

The site is ok but very disappointed with the product received.

A few days later my phone had a battery problem again

I received my screen and just put it on my device 2 days later screen broken into a thousand pieces. Very disappointed despite the price I paid I will not order again

Sorry the product was not suitable

I have to say that I am very pleased with the service and the quality of the product.

The video would sometimes be more appropriate ... the reassembly is not necessarily explained the photo not always taken at the best angle Finally the iphone recharges again but no wifi.

I took an express delivery and I had my package in the end not delivered in time and by mail. I have contacted customer service to ask why a delivery made by the post office under the postal deadlines is charged at the express price and then ask for a refund but I did not get a satisfactory answer. I have notified that I will not be ordering from you again.

I have to say that I am very pleased with the service and the quality of the product. The pickup service is not really up to scratch. I'm hoping for a refund or a voucher of the same value to change my mind.

Total flop for me. My phone was very difficult to open... and the glass broke. Now it's out of order. It was a refurbished device, maybe it had been opened and glued with a stronger glue than the original one...maybe that's why? I think in the tuto it would have been wise to specify these things. I would not have bought a kit "change battery" in this case. I lost money. Too bad....

I received the battery, but after replacement, following the tutorial, the phone does not restart, the screen just displays a blue band for a short time, I think I broke the screen at step 7 following the indication: "Insert now a nylon spatula between the screen and the chassis of the Galaxy S6. Don't do that, if you do it at the wrong place, the screen won't turn on anymore! I just wanted to change the battery, now I have to change the screen, it would have cost me less to buy a new phone.

The only downside is that the tools are of poor quality, the flathead screwdriver can't loosen some screws, the plastic spatula breaks when the battery is removed...

I ordered a disassembly kit for iPhone 5s, and I just received a Phillips screwdriver which, alone, is useless. On the site, the photo of the kit is complete and engaging, but it is a trompe l'oeil

For the first time, the ordered product does not work. It is impossible for me to report the problem to customer service (?)

I've been trying to mount the screen, but I can't connect the TouchId connector...

Fast delivery

Order received partially. I am missing 2 out of 4 items ... and the battery is not the right one ...

Hello. I received the iPhone 7 plus charging pad in very bad condition. The contacts have been broken and the fasteners are bent. I've mounted it anyway and I have the same result as with the old one, no charge.

Very disappointed!!!

The tools I ordered don't match the screws on my iPhone, no adhesive on my Power tablecloth when other sites sell it (I had to use glue), and the instructions for repairing it stop just before reassembling it, specifying that you have to do the steps backwards (logical). My assembly is so poor because of the tools that I'll probably have to send it for repair (or the assembly will last a week)

....

The tutorials are very well done ... however, the material received, including the disassembly kit, (and given the price) are a very very Chinese quality! I even cut myself with the flat pliers so it is sharp inside.

Never again will I order from this site, the battery pack I received I noticed was too small for my iPhone 7 plus!

well

I have not received my order yet.

I'm sorry, but I can't get my button to work properly. It's just that it's very sensitive at times and at other times it's stuck or works alone.

Very bad experience with email support. I bought a screen + touch screen. Delivery was perfect. After replacing this screen no particular problem. However, after using a tempered glass, an area of the touchscreen does not work properly. I tried several qualities of tempered glass without result. The different exchanges with the after sales service did not lead to a satisfactory answer. As I did not order tempered glass on the site, they cannot offer any support! I find this unacceptable and have given up the sterile dialogue I had with the after sales service. I recommended a screen elsewhere and since then no problem. Obviously, I do not recommend it.

The tutorial only skimmed over the most critical part of the repair, removing the battery, but I could only know that after I did it. As a result, having followed the tutorial, i.e. removing the battery from the side, I tore a plug and my phone is now out of order for good. It should have been explained that you have to remove the battery from the top, following the 3 sticky strips that hold it. So I'm good to go and buy a new phone, and the battery I bought on the site is useless to me.

Incorrect quality part Lithium battery for iPad with plug mounted on the wrong side! No quality control performed

I didn't understand well, I wanted to have the rear frame and it wasn't explained very well, but it was well packaged

Received quickly but the item does not work properly