SOSAV is praised for fast and reliable delivery, with many customers noting quick shipping, on-time arrival, and well-packaged, compliant parts that match descriptions. The store earns strong appreciation for clear, helpful repair instructions and tutorials, enabling users to successfully fix devices like phones and game controllers at reduced costs. Customers repeatedly highlight the quality of parts and the effectiveness of the repairs, from batteries to screens, with many mentioning easy installation and lasting performance. The overall experience is described as professional and trustworthy, with repeat orders and high willingness to recommend SOSAV.
Hello Thomas, Please contact our customer service department at [email protected] as soon as possible to proceed with the exchange. Sincerely, SOSav
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Patrice C.
Rating: 2 out of 5
The tools I ordered don't match the screws on my iPhone, no adhesive on my Power tablecloth when other sites sell it (I had to use glue), and the instructions for repairing it stop just before reassembling it, specifying that you have to do the steps backwards (logical). My assembly is so poor because of the tools that I'll probably have to send it for repair (or the assembly will last a week)
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Natasha F.
Rating: 1 out of 5
....
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Response from SOSAV
Hello, Could you please contact our customer service at [email protected] so that we can inform you about the tracking of your package? Sincerely, The SOSav team
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Dulhoste S.
Rating: 3 out of 5
The tutorials are very well done ... however, the material received, including the disassembly kit, (and given the price) are a very very Chinese quality! I even cut myself with the flat pliers so it is sharp inside.
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Gatien F.
Rating: 1 out of 5
Never again will I order from this site, the battery pack I received I noticed was too small for my iPhone 7 plus!
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Response from SOSAV
Hello, thank you for your comment! Please contact our customer service at [email protected] and we will be able to offer you an exchange of the part. We look forward to hearing from you and wish you a good day. Sincerely, The SOSav team
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Sébastien P.
Rating: 3 out of 5
well
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Nix R.
Rating: 2 out of 5
I have not received my order yet.
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Response from SOSAV
Hello, Thank you for your feedback. Could you please contact our customer service at [email protected] so that we can inform you about the tracking of your package? Wishing you a good day. Sincerely, The SOSav team
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Sébastien B.
Rating: 2 out of 5
I'm sorry, but I can't get my button to work properly. It's just that it's very sensitive at times and at other times it's stuck or works alone.
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Response from SOSAV
Hello Sebastien, Thank you for your comment. Our customer service is waiting for your choice concerning the return of the part. We wish you a very good day. Sincerely, The SOSav team
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Kamel Z.
Rating: 1 out of 5
Very bad experience with email support. I bought a screen + touch screen. Delivery was perfect. After replacing this screen no particular problem. However, after using a tempered glass, an area of the touchscreen does not work properly. I tried several qualities of tempered glass without result. The different exchanges with the after sales service did not lead to a satisfactory answer. As I did not order tempered glass on the site, they cannot offer any support! I find this unacceptable and have given up the sterile dialogue I had with the after sales service. I recommended a screen elsewhere and since then no problem. Obviously, I do not recommend it.
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Fabien S.
Rating: 2 out of 5
The tutorial only skimmed over the most critical part of the repair, removing the battery, but I could only know that after I did it. As a result, having followed the tutorial, i.e. removing the battery from the side, I tore a plug and my phone is now out of order for good. It should have been explained that you have to remove the battery from the top, following the 3 sticky strips that hold it. So I'm good to go and buy a new phone, and the battery I bought on the site is useless to me.
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Edouard O.
Rating: 1 out of 5
Incorrect quality part Lithium battery for iPad with plug mounted on the wrong side! No quality control performed
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Response from SOSAV
Hello Edouard, Thank you for your feedback, our customer service has just replied to your message in order to offer you a satisfactory solution. We wish you a very good day. Sincerely, The SOSav team
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Didier B.
Rating: 3 out of 5
I didn't understand well, I wanted to have the rear frame and it wasn't explained very well, but it was well packaged
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Julien R.
Rating: 3 out of 5
Received quickly but the item does not work properly
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Response from SOSAV
Hello Julien, Thank you for your comment. Could you please contact our customer service at [email protected] so that we can offer you an exchange of the part? All our products are guaranteed for one year. Sincerely, The SOSav team
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Pascal D.
Rating: 3 out of 5
The site is very well done with videos "tutorials" to help with editing. On the other hand it is necessary to read well between the lines. If the photos suggest that the products are original manufacturers at the delivery are unfortunately adaptable!
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Michel M.
Rating: 1 out of 5
My order, an empty envelope. claim a second empty envelope. I think I'm dreaming.
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Response from SOSAV
Hello Michel, Thank you for your comment. After checking with our customer service, we have taken into account your situation and we have obviously sent you back your package a third time. However, you unfortunately made a mistake in the reference of the battery and you received a non-compatible part. We are still waiting for your return in order to offer you a credit note or a refund. Wishing you a good day. Sincerely, The SOSav team
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Eric J.
Rating: 3 out of 5
Screen and battery seem to be of good quality, nothing to complain about. However, the screen replacement tutorial on iPhone 6s is problematic: not disconnecting the battery for a screen change creates a risk of short circuit when reconnecting the screen connectors. Ultimately, the risk of blowing the backlight fuse, which happened to me. This SMD fuse is 0.5mm long and requires expensive equipment and a lot of skill to change. So motherboard and phone out of order... That said, SOSAV is still a site that provides good quality material and I will order from this site again without any problem.
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Response from SOSAV
Hello Eric, Thank you for your comment. Indeed, the repair guide does not mention this important step, and we sincerely apologize for it. We are in the process of correcting this anomaly. If you wish to return parts, we remain at your disposal via our customer support: [email protected]. Sincerely, The SOSav team.
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Ludovic O.
Rating: 1 out of 5
I took a premium screen that is sold as a replacement for the original screen and you can't tell the difference. This is not true. I would have given it 2 stars if that's all it was. I'm going down to 1 star because in order for the after sales service to take my request into account, they want pictures of the disassembled screen and won't do anything without that. Tip, take pictures of the items you receive before you mount them just in case. I will go to the competition which is cheaper.
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Alex D.
Rating: 3 out of 5
I am very pleased with the delivery and the equipment. The problem is that I ordered with -10% on the material that did not work. I have a response and no solution or follow-up.
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Michel M.
Rating: 2 out of 5
Nothing to say, waiting for my part!!!.hoping it's fast and that it's the right one.
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Philippe S.
Rating: 2 out of 5
Ordered on Sunday, the part arrived by post this Friday. Opening, the part delivered is not the one presented on the site and totally incompatible with my SAMSUNG GALAXY TAB S.
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Corentin P.
Rating: 3 out of 5
The part was of good quality, arrived on time and in the right packaging, but it should have been specified that it did not come with the double-sided adhesive required for fitting. I'll do more research next time to get the corresponding adhesive.
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Philippe L.
Rating: 1 out of 5
The part received does not work the problems no way to reach someone said on the phone nor on the networks to correct this
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Michel B.
Rating: 1 out of 5
The parts ordered do not work despite the return of my order that did not change anything I wonder if it is not parts of China I bought the part in repair shop that it works very well there is a big problem with your parts
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Rija Z.
Rating: 1 out of 5
Not very serious about order preparation, missing item. Very disappointed as I paid for the fast delivery. And when they send back the missing item, it's in normal mail mode. In addition, I could not even repair my phone and I wonder if the parts are not defective ...
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Marine C.
Rating: 3 out of 5
I received the right part but the colour didn't match, but I was happy with it.
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Carlos M.
Rating: 3 out of 5
5 stars for the support that sent me back a new battery when the one I received didn't work... unfortunately this one doesn't work very well and doesn't hold a charge.
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Jean-Thierry L.
Rating: 1 out of 5
I did not receive the right material, and more impossible to contact SOSAV by phone, as any good site of sale via the net, we can only contact them by mail, and to date they still have not answered me, as I paid via Paypal I will open a dispute, once their Paypal account blocked I think they will answer me immediately, the classic blow. I buy via the net often on foreign sites, even in China, and I have never had any problem, the only times or I have returned problems it has always been with French companies!
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Response from SOSAV
Hello Jean-Thierry, Thank you for taking the time to share your opinion. We are however surprised to read it. Indeed, we can be reached by mail or phone, you will find our contact information at the bottom of each page of our site. After checking, we have not received any request from you. Our support brings an answer the same day for each request (except WE and holiday), I invite you to contact them to the address [email protected] with a photo of the part which you received. The necessary will be done very quickly. Sincerely, The SOSav team
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Elian P.
Rating: 2 out of 5
disappointed price/quality
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Philippe G.
Rating: 2 out of 5
Hello, I have replaced the battery of my laptop according to a tutorial by the one ordered from SOSV, and my laptop stopped working. I will buy another one. So I don't see the point of your site to sell phone batteries, and in a general way to replace a laptop battery, since this DIY makes the laptop out of order ...
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Response from SOSAV
Hi Philippe, Thank you for taking the time to share your review. Replacing the battery does not make the smartphone dead, we are sorry to hear that you were not successful in your repair. If your phone reboots after re-connecting your old battery, please contact our support team for an exchange. Our team remains at your disposal if you need advice. Sincerely, The SOSav team
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Emmanuel R.
Rating: 1 out of 5
No response from the soap Poor quality part
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Response from SOSAV
Hello Emmanuel, We thank you for taking the time to share your opinion and we apologize again for the malfunction encountered. We are however surprised by your remark about our after-sales support since you have indeed exchanged with them and that the necessary steps are being taken to return the part. We are very pleased with the quality of the product and the quality of the service. Your new answer dates from yesterday (Tuesday) at 9:30 pm and we answered this morning (Wednesday). We remain at your disposal. The SOSav team
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Louis G.
Rating: 3 out of 5
Very good delivery time but package damaged
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Response from SOSAV
Hello Louis, Thank you for taking the time to share your review. We're sorry if your package was damaged by the carrier during transit. Can you confirm that you received the parts intact? We have not been contacted to say otherwise. The SOSav team
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Ivan R.
Rating: 3 out of 5
3 euros for a very small joint and almost as much for the port...it is expensive in my opinion but the site has at least the merit of existing.
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Franck H.
Rating: 1 out of 5
I tried to call the service department and they said to send an email and the email address is not good....
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Response from SOSAV
Hello Franck, Thank you for taking the time to share your opinion. In order to process your application, we need you to send us the photos by email. The email address on each page of our site is correct: [email protected] I confirm that I have not received any email from you, I invite you to send it back to us and remain at your disposal. The SOSav team
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Fabrice M.
Rating: 2 out of 5
iPhone 7 replacement screen of poor quality, very little brightness, screen not readable in daylight, dark colors. After second order OEM screen, back to original quality (but loss of home button??is there a link?)
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Antoine K.
Rating: 3 out of 5
I did not receive what I asked for due to an error (now corrected). I have not received what I asked for due to an error (now corrected) and on one of my purchases I did not know what was in it, so I bought another part that was needed for the first purchase. And when I want to return it is accepted but the shipping costs are at my expense, these having a cost greater than or equal to the product. I have already ordered several times.
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Wassil H.
Rating: 1 out of 5
exploded glue
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Response from SOSAV
Hello Wassil, Thank you for taking the time to share your opinion. After checking, you did not contact us to inform us of any damage to your package during its delivery. We therefore assume that the tube of glue ordered arrived intact thanks to its packaging and that only the outside of the package was damaged. If this is not the case, I invite you to contact our support team at [email protected] so that we can arrange for a return and apologise to you. Sincerely, The SOSav team
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Abdellah B.
Rating: 1 out of 5
Ordered before 15h for a shipment the same day on 23/12, package sent the next day is 24/12 ... and still not delivered on 29/12 ...
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Vincent D.
Rating: 3 out of 5
I have received my order and it is now ready to ship. I am very pleased with the service and the quality of the product...
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Guillaume N.
Rating: 3 out of 5
satisfactory
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Hervé M.
Rating: 1 out of 5
The part arrived quickly but not in good condition... antenna connector missing with big scratch on the circuit... I'll send it back to you as soon as I can while waiting for a new replacement !
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