Customer reviews of SOSAV

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 27 048 published reviews
5 21,1k 78% 4 4 196 16% 3 924 3% 2 330 1% 1 532 2%

Summary of reviews

SOSAV is praised for fast and reliable delivery, with many customers noting quick shipping, on-time arrival, and well-packaged, compliant parts that match descriptions. The store earns strong appreciation for clear, helpful repair instructions and tutorials, enabling users to successfully fix devices like phones and game controllers at reduced costs. Customers repeatedly highlight the quality of parts and the effectiveness of the repairs, from batteries to screens, with many mentioning easy installation and lasting performance. The overall experience is described as professional and trustworthy, with repeat orders and high willingness to recommend SOSAV.

Reviews 1, 2 and 3 stars

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F
Florent R.
Rating: 3 out of 5
following a purchase from 01/10/2025
Screen impeccable, but the battery adhesive / phone closure joint was missing
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Justine M.
Rating: 1 out of 5
following a purchase from 27/09/2025
I bought an iPhone 6s battery. The battery does not charge beyond 29%, the phone discharges in a few seconds and turns off by itself even when plugged in. I will request either a replacement or a refund. To be continued... grrrr!
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Response from SOSAV
Hello,
Thank you for this feedback.
In this case, I invite you to make the contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards, Pierre.
G
Gérard L.
Rating: 3 out of 5
following a purchase from 24/09/2025
I couldn't fix my phone despite 2 installations. However, I got answers to my questions from the website
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F
Fabien M.
Rating: 1 out of 5
following a purchase from 05/09/2025
Order error I received a rear glass for an S23fe instead of a battery for an S10e.
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Jean-Marc B.
Rating: 2 out of 5
following a purchase from 23/08/2025
If the order and transport of the original IPHONE battery went very well, the battery is not recognized by the phone and its IOS as an original APPLE battery.
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J
Jordan B.
Rating: 1 out of 5
following a purchase from 01/09/2025
The spudger broke on the first use, when removing ear cushions (a task I had already performed without any problem with another spudger that I had to return)
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J
Jules J.
Rating: 2 out of 5
following a purchase from 30/08/2025
Purchase of a screen + back cover compatible with my phone. Fast shipping but "compatible" product of mediocre quality, cage seal that does not stick and lens of the phone's camera the same.
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Sylviane M.
Rating: 1 out of 5
following a purchase from 27/08/2025
Delivered a battery without its fixings and without the sealing gasket is not very commercial.
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Romain K.
Rating: 1 out of 5
following a purchase from 21/08/2025
my order did not arrive complete, and despite my two attempts to contact by email and through the form, no one has gotten back to me, nor offered a delivery of the missing parts
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K
Kevin L.
Rating: 1 out of 5
following a purchase from 25/08/2025
I do not recommend it, the battery does not even last 3 hours of use
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Response from SOSAV
Hello Kevin,

Thank you for your feedback, and we are sorry to hear that your experience did not meet your expectations. We strive to provide quality products and would be happy to help you resolve this issue. Please do not hesitate to contact our customer service for appropriate support.

Best regards,
The SOSAV team
W
William M.
Rating: 1 out of 5
following a purchase from 20/08/2025
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Response from SOSAV
Hello William,

Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations. Your feedback is valuable and helps us improve our services. Please feel free to contact us directly to discuss your situation so that we can provide you with a solution.

Best regards,
The SOSAV team
D
David M.
Rating: 1 out of 5
following a purchase from 17/08/2025
Package not received
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Response from SOSAV
Hello David,

Thank you for taking the time to share your feedback. We are sorry to hear that you have not received your package. We invite you to contact us directly so that we can resolve this issue as soon as possible. Your satisfaction is our priority.

Best regards,
The SOSAV team
M
Michaëla B.
Rating: 2 out of 5
following a purchase from 13/08/2025
If there is a refund or exchange, I will put more... to be seen
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Response from SOSAV
Hello Michaëla,

Thank you for your feedback. We understand your concern regarding the refund or exchange. We are at your disposal to assist you and find a satisfactory solution. Do not hesitate to contact us.

Best regards,
The SOSAV team.
F
Frederic S.
Rating: 1 out of 5
following a purchase from 10/08/2025
my new battery is only at 86% of its capacity. :-(
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Response from SOSAV
Hello Frédéric,

Thank you for taking the time to share your feedback. We are sorry to hear that the battery does not meet your expectations. At SOSAV, we are committed to providing quality products and we are here to help you. Please do not hesitate to contact us so that we can find a solution together. Your satisfaction is our priority.

Best regards,
The SOSAV team
D
Dantin G.
Rating: 1 out of 5
following a purchase from 10/08/2025
Particularly fragile glass. I broke it during the gluing.
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Response from SOSAV
Hello Dantin,

Thank you for taking the time to share your experience. We are sorry to hear that you encountered difficulties with the glass. At SOSAV, customer satisfaction is paramount, and we are committed to providing quality products. Please do not hesitate to contact our customer service, we will be happy to help you find a solution.

Best regards,
The SOSAV team
G
Gilles B.
Rating: 3 out of 5
following a purchase from 25/07/2025
The solvent does not work.
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Eric F.
Rating: 3 out of 5
following a purchase from 31/07/2025
Moderately satisfied with the quality of the case and appearance too different from the original Apple. The battery is too low-end compared to the price; the same on other sites is easily two to three times cheaper.
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Odin M.
Rating: 2 out of 5
following a purchase from 27/07/2025
The tools did not match the screws and the tutorials, 1st shipment received with damaged sealing gasket
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Response from SOSAV
Hello Odin,

Thank you for your feedback. We are sorry to hear that your experience with SOSAV did not meet your expectations. Your comments are valuable and help us improve our services. We will look into the issues you encountered regarding the tools and the sealing gasket. Please do not hesitate to contact us directly to resolve this situation and ensure your satisfaction.

Best regards,
The SOSAV team
T
Thierry M.
Rating: 1 out of 5
following a purchase from 06/07/2025
No access to possibly make a change.
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Response from SOSAV
Hello,
Thank you for this feedback.
In this case, I invite you to make the contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards, Pierre.
A
Amine M.
Rating: 2 out of 5
following a purchase from 07/07/2025
I ordered an iPhone 14 screen, and the quality of the screen is mediocre while I ordered a screen for 60€ of basic quality. The screen that displays the time is half, etc
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Response from SOSAV
Hello,
Thank you for this feedback.
In this case, I invite you to make the contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards, Pierre.
H
Hardy A.
Rating: 1 out of 5
following a purchase from 05/07/2025
Does not work, too bad because already paid, convenient and always satisfied but not this time
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Response from SOSAV
Hello,
Thank you for this feedback.
In this case, I invite you to make the contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards, Pierre.
M
Mathieu B.
Rating: 3 out of 5
following a purchase from 23/06/2025
OLED screen supposedly of better quality than a basic screen on iPhone X, but when I compare it to one I bought from a competitor for half the price, the quality is largely equivalent... anyway, I expected better color rendering and clarity at this price... a bit disappointed with this purchase. Fast and careful shipping, nothing to complain about.
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Martin R.
Rating: 1 out of 5
following a purchase from 24/06/2025
Video tutorial followed to the letter to change the battery. Screen broken in the end, and a 10% offer (which everyone can have) on the price of the screen as a commercial gesture
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Response from SOSAV
Hello,
Thank you for this feedback.
In this case, I invite you to make the contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards, Pierre.
E
Eric M.
Rating: 1 out of 5
following a purchase from 21/06/2025
It's been 15 days since I ordered and I still haven't received anything
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Response from SOSAV
Hello,
Thank you for this feedback.
In this case, I invite you to make the contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards, Pierre.
C
Cyrille C.
Rating: 1 out of 5
following a purchase from 17/06/2025
I have received my delivery. However, the site made me buy a kit that I don't think I need and there is no tutorial for changing the lenses of my Redmi 12 5G. After asking for help, I was sent a standard tutorial that does not correspond to my phone.
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Response from SOSAV
Hello,
Thank you for this feedback.
In this case, I invite you to make a contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards, Pierre.
A
Armel T.
Rating: 1 out of 5
following a purchase from 29/05/2025
Very good, fast delivery.
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T
Thierry C.
Rating: 3 out of 5
following a purchase from 29/05/2025
The received part does not conform to the original one.
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D
Damien C.
Rating: 3 out of 5
following a purchase from 24/05/2025
Battery not recognized by my phone, yet displayed as OEM.
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Aleksandar G.
Rating: 1 out of 5
following a purchase from 14/05/2025
I ordered a screen for a Nintendo new 3DS XL, the screen in question is not new but a refurbished product and also the 3D does not work with it... Thank you very much, I would like to return the screen for a refund!
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Response from SOSAV
Hello,
Thank you for this feedback.
In this case, I invite you to make the contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards, Pierre.
G
Grégoire T.
Rating: 3 out of 5
following a purchase from 12/05/2025
Very responsive service but not flexible, impossible to modify an order.
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Deborah K.
Rating: 1 out of 5
following a purchase from 05/05/2025
I will have to return the received package because I didn't order the right thing
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Response from SOSAV
Hello,
Thank you for this feedback.
In this case, I invite you to make the contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards, Pierre.
N
Nicolas C.
Rating: 1 out of 5
following a purchase from 03/05/2025
Used objects like screwdrivers are of poor quality and do not allow for the removal of screws (especially for the tri-wing screwdriver, impossible to open a Nintendo DS lite with).
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Response from SOSAV
Hello,
Thank you for this feedback.
In this case, I invite you to make the contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards, Pierre.
T
Thierry B.
Rating: 1 out of 5
following a purchase from 23/04/2025
The quality of the product is very poor
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Response from SOSAV
Hello,
Thank you for this feedback.
In this case, I invite you to make the contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards, Pierre.
J
Jean Jacques M.
Rating: 2 out of 5
following a purchase from 17/04/2025
Having followed your tutorial well! With the right tools! The motherboard battery connection has been broken!
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Response from SOSAV
Hello,
Thank you for this feedback.
In this case, I invite you to make a contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards, Pierre.
N
Nicolas C.
Rating: 1 out of 5
following a purchase from 11/04/2025
Wrong order sent
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Response from SOSAV
Hello,
Thank you for this feedback.
In this case, I invite you to make the contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards, Pierre.
D
Dominique B.
Rating: 2 out of 5
following a purchase from 07/04/2025
Hello, for now I unfortunately cannot give a favorable opinion. I had ordered tools and parts for telephony but unfortunately the main part is missing from the pieces they sent me. I will check with the site for recourse and for them to send me the correct parts. When you order a speaker for a P20 lite and this board is missing the speaker when it was essential for it to be there. Best regards.
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V
Vincent N.
Rating: 3 out of 5
following a purchase from 17/03/2025
Fast shipping. Careful packaging. Defective part: battery
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M
Mahe G.
Rating: 2 out of 5
following a purchase from 05/03/2025
I was not notified of the arrival of the package and the seals ordered were not well protected.
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M
Matteo D.
Rating: 2 out of 5
following a purchase from 28/02/2025
I did not receive any delivery tracking and I was delivered 9 days after ordering without any message about the package being delivered; I could have waited a long time...
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Y
Youssouf S.
Rating: 3 out of 5
following a purchase from 21/02/2025
Well received the speaker for the iPhone 13.
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