Customer reviews of SOSAV

Very long delivery time due to stock shortage More fragile than the original

I'm very pleased with the service and the quality of the product.

Website: 5 stars out of 5 (good tutorial and practical advice, clear and well done website) Reasonable price. 1 star less because the delay is much longer than the one indicated at the time of my order (15 days more than the one indicated at the time of the order). 1 star less because I would have appreciated a better follow-up (sending mail to inform that the delay will be longer than initially expected. IMPOSSIBLE to contact your company by phone (to make a complaint by email is not very reassuring for the consumer). After 30 days of waiting, without any news from you, I was beginning to think "maybe I have fallen on a scam". The fact that I could phone you and have a contact person would have reassured me and allowed me to better accept the waiting time a little longer than expected. I'm very pleased with the quality of the product and the service. Nothing to say about the delivery.

The email discussions are fast and cordial. What is not normal is that the power supply sent was defective and too stuck for me to control it better. Because of this I lost a lot of time and had a lot of trouble. Now I have to return it and wait for the return. I have to say that the site guarantees that they are controlled when they don't seem to be...unless the transport went badly although the packaging is well done. I'm not sure if the 12 volts on my ps4's power supply are present or not, but they didn't answer my question. It's only when I asked them again when I had the new power supply sent that they answered me ....

Second order and still the same problem. Delivery times not respected! More than 20 days especially since the products appear in stock (??) The products are very good. But frankly my next order I would do it on another site ... 2 times it's enough for me.

I am very unhappy and this is the third review I have left before it was validated. I ordered an item noted in stock which finally was not and arrived a month later. You can't refuse my review indefinitely until you like it, the law is quite clear on the subject recently. I would also like to point out that you are not a service company as you wrote in your second reply to my second opinion, but a goods company. It seems to work on a just-in-time basis. Thank you this time for publishing my notice of dissatisfaction as is before I send it to a consumer association. Sincerely.

The after-sales service did not offer me any solution, so I stand by my rating.

Serious, but beware of bugs!

correct site and explanatory videos

some things to improve the delivery time is correct it just lacks a part in the package

Ordering when the item is not immediately available seems not to work (payment error) as well as the notification by e-mail of the availability of an item.

Totally dissatisfied... Product received not in conformity, returned by registered mail refused!!!

The site was not up to date so I'm waiting for the restocking, always annoying especially with a chronopost delivery at 8.99euros.otherwise very practical and interesting site.

Badly indicated, the screwdrivers are not well located.

Very satisfied with the site, however I paid 14.99 for an express delivery chronopost to be delivered the next day before 13h because I had a requirement and the package arrived around 17h in my mailbox

material does not correspond to what I ordered

Product not in stock as advertised on the website. Restocking in 1 week followed by a delivery in qq days.

Delivery time too long

I'm not sure if I'm going to be able to get the part I need, but I'm sure I'll be able to get it. I have sent the part back at my expense for the moment.... I'm very pleased with the service and the quality of the product.

Good communication after purchase, quick response. The site says "Satisfied or refunded - 30 days to change your mind" but it does not apply to batteries. Only a credit note will be provided, which forces you to come back and make a purchase on the site...

The site itself nothing to say but disappointed with the product

The delivery was long, ordered on 30/11, delivered on 5/12. For colissimo 24/48 it is not good

I've been using this product for a while now and I'm not sure if it's a good one. Time wasted because we have to contact them by mail + 1tonne of photo grrr package well received..1 week later.. bof

three weeks of waiting

Product delivered after one month while on the site the time was 7 to 15 days. For the rest Very good!

The order was cancelled once before being processed.

Often long waiting time

CUSTOMER COMMUNICATION in case of late delivery

Apart from the screwdrivers and pliers, the tool kit is of poor quality: the suction cup does not work and the spatula is broken after the first use, otherwise the battery and the charging connector work properly

Satisfactory service. Fast delivery but disappointed with the suggested tool kit for an Iphone 5C. The supplied pentalobe screwdriver is too big for this smartphone.

Just had a problem with the timing of my order.

I did not receive what I ordered

The delay between the order and the reception is very long.

Good customer follow-up. Good email exchanges. It's a pity that the delivery takes so long, even for a product in the process of being restocked.

cde passed the 03/11/2017 I relaunch the 24/11 and I am asked to manage to find my package "in the process of delivery" with the tracking. I am very annoyed that I do not have a contact person.

Battery does not fit perfectly on the screw holes

I received my package and it was opened !!!! My screen was fine inside

For the batteries you should put the dimensions length width thickness

The order did not contain what the tuto used, namely the flat tool used to remove the battery. So, it's uncomfortable and stressful

It is not the same material as the original glass (the original glass is polished).