Orders are consistently received quickly, often within just a few days, and products match their descriptions accurately, which enhances customer trust. The quality of parts is frequently highlighted, with many noting that components like screens and batteries perform exceptionally well, aligning with expectations set by the product descriptions. Customers appreciate the clear and helpful tutorial videos that accompany their purchases, making DIY repairs accessible and straightforward.
I have just returned my order because I was mistaken ref there I am told that I would have noted my order number on the package I have never done this on other site and I am told that my package may be refused I have an urgent need for my battery I expect not too choice
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anonymous A.
Rating: 1 out of 5
I will not recommend to my family and friends be sure. I will recommend your site to my friends and family. And again I have sent you 2 emails on the status of my orders but I have not received anything even a word of apology from you. I am still missing an order (a tablecloth for samsung S4 mini) but I think I can forget about it.
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anonymous A.
Rating: 2 out of 5
I am disappointed, I placed an order on 30/07/16 on a product that was to be brought to you within 15 days, I had no news or additional information from you to indicate your difficulties in receiving your supplies. Having no means to contact you through the site (no contact by messaging) I went through Facebook so that we finally take care of my order remained in oblivion .... I was finally delivered a few days ago only, uh yes ... you do not dream we are in mid-September .... I have known better as a service from you. Sincerely, M.ANJOT a disappointed customer.
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anonymous A.
Rating: 2 out of 5
The delivery time is too long since ordering, and I have since purchased the equipment from another dealer. It is a pity, because until now I was very satisfied with SOSAV.
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anonymous A.
Rating: 1 out of 5
Order placed on 31/07/2016. Order received 08/09/2016. For the speed it will have to iron.
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anonymous A.
Rating: 1 out of 5
I have received my order after 1 month of waiting and many emails sent. I'm very pleased with the product and the service.
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anonymous A.
Rating: 3 out of 5
sloppy packaging
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anonymous A.
Rating: 3 out of 5
Product (Lumia 920 screen) well packaged, fast shipping, reasonable price, but it is not clear from the start that it is a used part. A screen clip was broken for example. This was not a problem when reassembling but it detracts from the experience.
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anonymous A.
Rating: 1 out of 5
I'm not sure how to use this product, but I'm sure it's a good idea to use it as an alternative to the traditional way of doing things.
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anonymous A.
Rating: 2 out of 5
Hello. The material arrived well but the disassembly of the screen was catastrophic. The explanation to disassemble the screen is not at all precise enough and despite all my goodwill and delicacy, the screen of the note 4 is extremely perilous! So I destroyed my phone and despite my emails to return the new parts not unwrapped, it is total radio silence. The error is of course my fault but thank you for answering me if possible. Sincerely . Eric Mouton
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anonymous A.
Rating: 3 out of 5
Impossible to contact customer service directly by email.
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anonymous A.
Rating: 1 out of 5
Not original part not compatible
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anonymous A.
Rating: 2 out of 5
too long a delay
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anonymous A.
Rating: 1 out of 5
I have to find an alternative solution as I can't repair the phone. Thank you for your help
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anonymous A.
Rating: 3 out of 5
In the screen there's a white green thing at the top
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anonymous A.
Rating: 2 out of 5
Express delivery time of more than 36 hours
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anonymous A.
Rating: 1 out of 5
No phone number for easier and faster contact, not good, I do not recommend! The delivered screen does not work properly! How to make a claim and exchange, no contact, this is not very serious!!!
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anonymous A.
Rating: 3 out of 5
Quality product but does not work. The screen does not turn on. Requested a return but no response in a week. What does customer service do?
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anonymous A.
Rating: 1 out of 5
The screen I ordered is not working. I would like to exchange it and have sent an email to customer service with no response yet.
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Response from SOSAV
Madam, First of all, our apologies for the malfunction of this screen. We have received a message from you around 18:20 today. We have just proposed you a solution for the exchange of your screen. Sincerely,
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anonymous A.
Rating: 1 out of 5
Out of 4 products ordered, 2 were not what I ordered (1 color error and 1 totally different product). Despite opening a ticket and sending a photo, no news for several days...
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Response from SOSAV
Sir, For some reason, the ticket corresponding to your request has been closed... Could you simply reply to the last email you received from us? This will allow us to open the support ticket again. We will then be able to send you directly the expected parts. Sincerely yours,
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anonymous A.
Rating: 3 out of 5
NOT BAD BUT STILL NEED THE MATERIAL TO WORK!!!!!!!
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anonymous A.
Rating: 3 out of 5
I'm very pleased with the quality of the product and the packaging. The postage is too expensive and the delivery is not fast enough.
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anonymous A.
Rating: 3 out of 5
Great products and delivery but difficult to contact you for ordering issues.
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anonymous A.
Rating: 2 out of 5
My first experience was not really conclusive. The reason was the page on your site. When I chose the screen for my IPhone 6 I based myself on the content of your page and the tutorial it contained but the tutorial did not correspond to the product listed on this page, hence the confusion. The result is that I received a screen that you called "complete" but not assembled and the replacement work is much more complicated (or impossible to do) than what is presented on the tutorial.
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Response from SOSAV
Hello, after checking, the tutorial for the assembled screen did indeed have an error on the product proposals. First of all, our apologies for this. We would like to offer you a discount as an apology. Could you please reply directly to [email protected]? We will find a solution.
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anonymous A.
Rating: 3 out of 5
The site is relatively well designed. Maybe review the shipping of packages. An iPhone rear camera may not require a whole package especially when it is filled with paper and a carambar! A simple tracking letter to ship it and does not cost 6!
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anonymous A.
Rating: 3 out of 5
Some operations are delicate to take off some parts it is necessary to force well, perhaps to attract the attention...
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anonymous A.
Rating: 3 out of 5
Everything will depend on what happens next
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anonymous A.
Rating: 1 out of 5
Fast shipping but poor quality products. No answer from the SAV for a repair or a refund. 25 euros lost.
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Response from SOSAV
Sir, We received a return request from you on Monday (22/08) at 11:53 am, to which we responded positively at 5:41 pm. As indicated, we will of course proceed with the refund of the part that does not give us satisfaction. Sincerely yours,
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anonymous A.
Rating: 3 out of 5
Product conforms, but delivery time a little long, more than 10 days without news, following my phone call to the company, the product is sent in the stride?
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anonymous A.
Rating: 1 out of 5
At first everything goes well : well done website, package delivered quickly. However, you can't count on an after-sales service in case of problem (for my part, the iphone screen received was defective) : no answer to my request, without even talking about refund. I'm not sure what to expect from this company, but I'm sure it's a good one.
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Response from SOSAV
Sir, After searching, we can't find any trace of contact from you. Could you please send us a request to our email address [email protected]. We usually reply within the day. Sincerely yours,
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anonymous A.
Rating: 2 out of 5
No
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anonymous A.
Rating: 1 out of 5
Delivery very slow product with no quality the black screen is not glued correctly result I have to buy a new screen do not even talk about the customer service impossible to reach result I will not order more screen at sos av
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anonymous A.
Rating: 1 out of 5
Everything is fine if the ordered part works, knowing that the prices are very expensive compared to other sites. From the moment the part is defective, we have to send it back at our expense and we see that we start to get bogged down in a long debate that will cost us, that's when we realize that this site is actually unreliable. A piece of advice, look for a site that doesn't want your money, and there are many that are reliable. The service is zero. I found the same part at 8 euros with the price of shipping while on this site it cost me 18 euros with a defective part ...
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anonymous A.
Rating: 1 out of 5
Customer service completely lacking, shipping of defective product, the battery burned my Iphone motherboard. Diagnosis confirmed by a professional. Obviously no return, no response from SOSAV, even their captain repair ignores me. In short, a legal action will perhaps make them wake up.
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anonymous A.
Rating: 1 out of 5
Pas top !
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anonymous A.
Rating: 3 out of 5
I was supposed to receive my order the next day and chronopst did not know the opening hours of the relay store. They arrived too late. I had to wait until the next day.
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anonymous A.
Rating: 3 out of 5
slightly expensive elements
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anonymous A.
Rating: 1 out of 5
000000.......
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anonymous A.
Rating: 3 out of 5
It is a site with very good prices and quality products. I am very pleased with the quality of the products. I ordered in June and received the part in August.
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anonymous A.
Rating: 2 out of 5
Despite the initial good choice of smartphone model SAMSUNG S4 ACTIVE, but, having wanted to consult the repair guide to appreciate the feasibility I was directed to the S4 guide which then routed me to order the part for an S4 instead of S4 Active. Delays +1 weekend, return at my expense!!!
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