Orders are consistently received quickly, often within just a few days, and products match their descriptions accurately, which enhances customer trust. The quality of parts is frequently highlighted, with many noting that components like screens and batteries perform exceptionally well, aligning with expectations set by the product descriptions. Customers appreciate the clear and helpful tutorial videos that accompany their purchases, making DIY repairs accessible and straightforward.
I had to wait almost a month for a stock defect of a product ordered. The latter was not accurate at the order. I had to wait almost a month for a product that was not in stock when I ordered it. Very average in the communication with the customers.
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anonymous A.
Rating: 3 out of 5
I have been using this product for a while now and I am very pleased with the quality of the product and the service.
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anonymous A.
Rating: 1 out of 5
Delivery time not respected too long
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anonymous A.
Rating: 1 out of 5
The screen does not work, forced to put the old broken one. How do I do it?
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anonymous A.
Rating: 3 out of 5
First order placed on 18/07 and debited the same day but never received! 15 days after refund, then second order for the same items but not ten percent off the first order and received it the following week!
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anonymous A.
Rating: 1 out of 5
Suggests a non-compatible item.
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anonymous A.
Rating: 3 out of 5
I'm very pleased with the service and the quality of the product. I'm very pleased with the service and the quality of the product.
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anonymous A.
Rating: 3 out of 5
I received the wrong product. I received a full screen 5c instead.
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anonymous A.
Rating: 1 out of 5
To avoid: company with no professionalism: order placed on 21/07, date of receipt indicated on the screen 23/07, not having received anything on 26/07 I call them: they indicate me that as they had articles in reapproval they did not make leave the order! Finally they split the order in two, reception on 28/07 of a part of the order but one of the sent articles IS NOT THE RIGHT ONE, reception on 03/08 of the new sending and it is STILL NOT THE RIGHT ONE!!! This site apparently doesn't give a damn about its customers!!!
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anonymous A.
Rating: 2 out of 5
I ordered a Samsung Galaxy Tab 2 battery, and I received a Samsung Galaxy Tab 4 battery. I sent a message to customer service, still no answer after 3 weeks.
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anonymous A.
Rating: 3 out of 5
For the screen, beautiful aspect, but the touch does not react as well as the original, the color rendering is correct, to see in the duration... For the battery apparently no concern to see the longevity ....
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anonymous A.
Rating: 2 out of 5
more than one month to receive it
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anonymous A.
Rating: 1 out of 5
After a part out of stock for 1 month, I have a doubt on the veracity of the status ... It took 2 messages via the website, a message on the answering machine and a repair request by captain repair to learn that my part is being shipped and finally realize that the part does not correspond to the order.
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anonymous A.
Rating: 3 out of 5
Hello, I tried to call you by leaving a message, but no call back...
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anonymous A.
Rating: 1 out of 5
Very bad experience: 1) double collection after ordering the same product: no answer neither by phone nor by using the form on the site for several days... 2) The item I received is not the one I ordered... Once again, the after-sales service does not provide any answer, either by email, by contact form or by phone... I strongly advise against this site.
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anonymous A.
Rating: 3 out of 5
I managed to modify it but had some surprises
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anonymous A.
Rating: 3 out of 5
delivery a little slow
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anonymous A.
Rating: 2 out of 5
Correct delivery
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anonymous A.
Rating: 3 out of 5
Shipping costs 5euros, for a piece that is 5grams. An envelope costs less. But fast service.
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anonymous A.
Rating: 3 out of 5
The site is well done but I was tricked I had not seen that the product was not in stock My request for change of delivery address was not taken into account I waited 3 weeks before having the product
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anonymous A.
Rating: 1 out of 5
Well
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anonymous A.
Rating: 1 out of 5
The product was late in coming, I had to go on the site to see that it was in restocking, which was not at all reported to me at the time of purchase that I would not have done given the urgency. No information was given on the future availability of the product. I was forced to do something else and the product is no longer useful to me. Bravo !
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Response from SOSAV
Hello, we offer for sale products in "dispo fournisseur", which generally require a restocking period of about 10 to 15 days. On each product sheet, when the product is not in stock, we indicate - in orange and bold - just above the add to cart button - the availability of this product within 15 days. If you did not see this mention, we are sorry. On this type of order, as soon as your order is validated, we send again an alert to let you know that you have one or more products that are in supplier's availability, and that therefore a longer delay than usual is necessary for the shipment. If you wish to return the part because it is no longer useful to you, do not hesitate to use our return form available at the following address: https://www.sosav.fr/tickets-support/return/ . We will of course take the part back and issue a refund. Sincerely, SOSav.com Customer Service
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anonymous A.
Rating: 3 out of 5
Order quickly taken into account and quickly delivered
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anonymous A.
Rating: 3 out of 5
screen quality far below the original
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anonymous A.
Rating: 1 out of 5
I've just ordered the connector, battery, tools, and followed all the steps in the video with care. The result is a black screen and no sound.
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anonymous A.
Rating: 3 out of 5
misleading the shipping costs are not free as advertised
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anonymous A.
Rating: 3 out of 5
Well
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anonymous A.
Rating: 3 out of 5
Asez bien
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anonymous A.
Rating: 3 out of 5
Good material, the screen works, delivery time too long for the material in restocking.
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anonymous A.
Rating: 2 out of 5
PRODUCT NOT COMPATIBLE WITH MY PHONE, THE GLASS SUPPOSEDLY EASILY REMOVABLE RESULT THE TABLECLOTH UNDER THE GLASS HS, GALAXY NOTE 4 HS
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anonymous A.
Rating: 2 out of 5
Fast service.
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anonymous A.
Rating: 3 out of 5
A good value for money, but an after-sales service that is not attentive enough. No telephone, so it is not always easy to be understood in writing, so in some cases I prefer to exchange by phone to better understand a problem. I really had a hard time making myself understood during an email exchange with a customer service representative. Just to make him understand that I was missing a USB cable for iPhone.
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anonymous A.
Rating: 2 out of 5
I ordered a complete screen for my LG G3 on this site. This one did not work... I had to send it back, I asked for a refund and it was refused. Instead I was offered an exchange of the defective part. I put 2 stars for the exchange of the part which was done without problem. Site to avoid for my part.
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anonymous A.
Rating: 3 out of 5
Well designed site with detailed tutorials
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anonymous A.
Rating: 1 out of 5
not received
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anonymous A.
Rating: 1 out of 5
PayPal waiting time extremely long! +/- 20 days before receiving my order. TO AVOID!
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anonymous A.
Rating: 3 out of 5
I'm sorry that in the description of the sale it is not marked that it's a reconditioned battery, but it should be specified.
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anonymous A.
Rating: 3 out of 5
I wanted to change the blootooth and wifi antenna and I can't get any network at all now. by following the DEG guide
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anonymous A.
Rating: 1 out of 5
I had the part mounted and the result is very bad. The screen is predominantly yellow. I will have to have it dismantled and returned to you.
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anonymous A.
Rating: 2 out of 5
Concerning a part of the order everything is fine but a simple screwdriver given for MacBook Air is completely wrong especially at more than 7 while in supermarkets it is less than 2
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