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A
Rating: 3 out of 5
Asez bien
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Customer reviews of SOSAV
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 27 048 published reviews
Summary of reviews
SOSAV is praised for fast and reliable delivery, with many customers noting quick shipping, on-time arrival, and well-packaged, compliant parts that match descriptions. The store earns strong appreciation for clear, helpful repair instructions and tutorials, enabling users to successfully fix devices like phones and game controllers at reduced costs. Customers repeatedly highlight the quality of parts and the effectiveness of the repairs, from batteries to screens, with many mentioning easy installation and lasting performance. The overall experience is described as professional and trustworthy, with repeat orders and high willingness to recommend SOSAV.
Reviews 1, 2 and 3 stars
Reset filtersA
Rating: 3 out of 5
Good material, the screen works, delivery time too long for the material in restocking.
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A
Rating: 2 out of 5
PRODUCT NOT COMPATIBLE WITH MY PHONE, THE GLASS SUPPOSEDLY EASILY REMOVABLE RESULT THE TABLECLOTH UNDER THE GLASS HS, GALAXY NOTE 4 HS
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A
Rating: 2 out of 5
Fast service.
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A
Rating: 3 out of 5
A good value for money, but an after-sales service that is not attentive enough. No telephone, so it is not always easy to be understood in writing, so in some cases I prefer to exchange by phone to better understand a problem. I really had a hard time making myself understood during an email exchange with a customer service representative. Just to make him understand that I was missing a USB cable for iPhone.
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A
Rating: 2 out of 5
I ordered a complete screen for my LG G3 on this site. This one did not work... I had to send it back, I asked for a refund and it was refused. Instead I was offered an exchange of the defective part. I put 2 stars for the exchange of the part which was done without problem. Site to avoid for my part.
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A
Rating: 3 out of 5
Well designed site with detailed tutorials
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A
Rating: 1 out of 5
not received
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A
Rating: 1 out of 5
PayPal waiting time extremely long! +/- 20 days before receiving my order. TO AVOID!
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A
Rating: 3 out of 5
I'm sorry that in the description of the sale it is not marked that it's a reconditioned battery, but it should be specified.
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A
Rating: 3 out of 5
I wanted to change the blootooth and wifi antenna and I can't get any network at all now. by following the DEG guide
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A
Rating: 1 out of 5
I had the part mounted and the result is very bad. The screen is predominantly yellow. I will have to have it dismantled and returned to you.
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A
Rating: 2 out of 5
Concerning a part of the order everything is fine but a simple screwdriver given for MacBook Air is completely wrong especially at more than 7 while in supermarkets it is less than 2
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A
Rating: 3 out of 5
Well
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A
Rating: 2 out of 5
Tracking of the order to be reviewed shipping costs too high and product of poor quality
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A
Rating: 3 out of 5
Improve and reduce shipping costs
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A
Rating: 1 out of 5
5 packages defective (screen remains black or touch button hs)
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A
Rating: 2 out of 5
too long a delay for part replenishment
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A
Rating: 3 out of 5
Quality parts but lack of availability
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A
Rating: 3 out of 5
Price discrepancy on the mobile version of the website. Shipping costs are quite high.
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A
Rating: 2 out of 5
Product received broken very difficult to reach customer service.
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A
Rating: 3 out of 5
first purchase, and broke down after 2 days of use
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A
Rating: 2 out of 5
Delivery too expensive and defective product (tablecloth volume buttons and ignition).
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A
Rating: 2 out of 5
useless to ask them a service in the box comment at the time of order, because no answer of their share! if not the part arrived well and comandez at the same time of the hadesif because it is not provided with the part and you will necessarily need it.
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A
Rating: 2 out of 5
Your documentation does not mention the connector behind the screen and how to unlock the panel. Your documentation only mentions the double connector on the side. I did not pay attention to this connector and I damaged it by taking out the screen, and by not unlocking correctly this connector. So I made this screen unusable by damaging the connector
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A
Rating: 1 out of 5
I have never received the missing parts.
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Response from SOSAV
Hello, After checking, as indicated during the exchanges, the Tool Kit was indeed sent to you a first time, and the tracking number was sent to you by email: "Benjamin** - 25/02/2016 - 16:46 Product Standard Tool Kit Sir, We have just shipped the following products to you: -Standard Tool Kit You can track this shipment with the following max letter number: 1H01908837545" The package was returned to us. We have sent back a second one, and the tracking number has been provided to you via email: "Benjamin** - 09/03/2016 - 16:00 Product Standard Tool Kit Sir, We have just shipped you the following products: -order APIJG2QSJ You can track this shipment with the following max letter number: 1H01908837057" You will understand that we do not have the ability to control the delivery problems that the Post Office may encounter. Sincerely yours,
A
Rating: 3 out of 5
Lack of communication on the short of reapro after order
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A
Rating: 1 out of 5
Ne marche pas
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A
Rating: 2 out of 5
fast but product not as expected
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A
Rating: 3 out of 5
Well, rather disappointed because for a 1st purchase, it missed an element of the ordered article. Ticket in progress. If I could have the item by Saturday, then I would definitely give a positive review!
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A
Rating: 2 out of 5
delivery to the wrong place and 3 days late
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Response from SOSAV
Hello, Thank you for taking the time to leave a Review. Have you contacted Customer Service ([email protected])? According to our information, the package could not be delivered to the address selected: frederic carlut LE BAZAR DES PRESLES 65 AVENUE DE LA MARNE 93800 EPINAY SUR SEINE It depends on the carrier, and not the online store, that you sanctioned. Thus, if the carrier could not deposit the parcel (shop closed for example at the time of the passage), this one is then deposited in another point relay. Sincerely,
A
Rating: 1 out of 5
Very disappointed
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A
Rating: 3 out of 5
Bon site
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A
Rating: 1 out of 5
Well delivered but defective part
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Response from SOSAV
Hello, Thank you for taking the time to leave a Review. Could you tell us more about the problem you seem to have encountered? Have you contacted Customer Service ([email protected])? Sincerely, Frédéric
A
Rating: 2 out of 5
I took an order that was supposed to be delivered in one business day (ordered on Friday and on the site it was marked arrived on Saturday) however I received my order 3 days later. So a scam on shipping costs.
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Response from SOSAV
Hello, Orders placed before 3pm are shipped the same day. However, you placed your order on a Friday evening, at 7:49 pm. Our offices are also closed at that time. Your order was therefore prepared on the next working day, i.e. Monday (we are closed on weekends). All this information is also indicated on the website... Sincerely,
A
Rating: 2 out of 5
1 order that I had to cancel due to lack of parts, so I will not advertise this site.
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A
Rating: 3 out of 5
Easy navigation, accessible products.
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A
Rating: 1 out of 5
Very long delay and the delivery does not correspond to the order
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A
Rating: 1 out of 5
More than 9 days I ordered and I see in my order tracking: waiting for restocking. After 9 days I find it amazing that I am not restocked and even more amazing that I did not report it when I ordered. By ordering in China and by boat therefore without transport costs, I am delivered in less than 15 days experience made before Christmas, so when the orders are very high. In short I am disappointed and I do not think to order other items from you. To my great regret.
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A
Rating: 3 out of 5
I am satisfied with the service offered, the repair tutorial but the battery that was sent to me turned out to be totally empty! I hold it at your disposal for a possible verification....I was therefore unable to repair my device correctly.
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