SOSAV is praised for fast and reliable delivery, with many customers noting quick shipping, on-time arrival, and well-packaged, compliant parts that match descriptions. The store earns strong appreciation for clear, helpful repair instructions and tutorials, enabling users to successfully fix devices like phones and game controllers at reduced costs. Customers repeatedly highlight the quality of parts and the effectiveness of the repairs, from batteries to screens, with many mentioning easy installation and lasting performance. The overall experience is described as professional and trustworthy, with repeat orders and high willingness to recommend SOSAV.
1. It wasn't specified that battery stickers were supplied, so I bought extra for nothing 2. The battery connector is almost 1mm too long, preventing it from being clipped into the socket provided. As a result, the plug on the battery side is dead. This is the first time I've been unable to fit a battery.
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Response from SOSAV
Hello,
In this case I invite you to contact us directly on the site so that we can help you. All parts are guaranteed for 2 years.
Thank you very much.
Sincerely Pierre.
D
Delphine S.
Rating: 1 out of 5
following a purchase from 31/08/2024
Wrong product sent
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Response from SOSAV
Hello,
In this case I invite you to contact us directly on the site so that we can help you. All parts are guaranteed for 2 years.
Thank you very much.
Sincerely Pierre.
S
Serge J.
Rating: 3 out of 5
following a purchase from 01/09/2024
The nylon tools in the repair kit are of poor quality. The battery isn't great either, compared with my old one, which I still have to change every day, and I'm not a regular phone user.........
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B
Benoit B.
Rating: 1 out of 5
following a purchase from 15/08/2024
The battery heats up a lot and doesn't hold a charge. To give you an example, it holds a charge for about 2h30, which is ridiculous.
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Response from SOSAV
Hello,
In this case I invite you to contact us directly on the site so that we can help you. All parts are guaranteed for 2 years.
Thank you very much.
Sincerely Pierre.
R
Roland J.
Rating: 1 out of 5
following a purchase from 22/08/2024
Satisfied
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Response from SOSAV
Hello,
In this case I invite you to contact us directly on the site so that we can help you. All parts are guaranteed for 2 years.
Thank you very much.
Sincerely Pierre.
L
Laurent A.
Rating: 2 out of 5
following a purchase from 19/08/2024
The order arrived on time, but the screen had been opened and 3 braids were missing. Unprofessional
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Response from SOSAV
Hello,
In this case I invite you to contact us directly on the site so that we can help you. All parts are guaranteed for 2 years.
Thank you very much.
Sincerely Pierre.
M
Marie-Francoise L.
Rating: 1 out of 5
following a purchase from 11/08/2024
Unfortunately I never received my order
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Response from SOSAV
Hello,
In this case I invite you to contact us directly on the site so that we can help you. All parts are guaranteed for 2 years.
Thank you very much.
Sincerely Pierre.
C
Christophe M.
Rating: 2 out of 5
following a purchase from 01/08/2024
The screen I ordered is not as described. The tablecloths for the volume and ignition buttons are missing.
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Response from SOSAV
Hello,
In this case I invite you to contact us directly on the site so that we can help you. All parts are guaranteed for 2 years.
Thank you very much.
Sincerely Pierre.
V
Vladimir P.
Rating: 1 out of 5
following a purchase from 01/08/2024
Received via recorded delivery, equipment received broken
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Response from SOSAV
Hello,
In this case I invite you to contact us directly on the site so that we can help you. All parts are guaranteed for 2 years.
Thank you very much.
Sincerely Pierre.
M
Mohamed C.
Rating: 3 out of 5
following a purchase from 28/07/2024
Medium quality
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Julian F.
Rating: 1 out of 5
following a purchase from 19/07/2024
The product does not correspond at all to the description. The battery doesn't fit at all and the connector is on the wrong side... Thank you for wasting my time.
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Response from SOSAV
Hello,
In this case I invite you to contact us directly on the site so that we can help you. All parts are guaranteed for 2 years.
Thank you very much.
Sincerely Pierre.
D
Dominique G.
Rating: 3 out of 5
following a purchase from 24/07/2024
Perfect site, great tutorials, good price and fast delivery. I had a battery failure with my IPhone8, so I ordered everything I needed from them. Unfortunately, I received a gasket that was too big (not from an Iphone8), but I was able to change it after sending photos and an e-mail.
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F
Franck A.
Rating: 2 out of 5
following a purchase from 18/07/2024
I am waiting for a refund for my order which has been delayed for 8 days I am on dece supplier
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Response from SOSAV
Hello,
We are still waiting for the product.
As soon as we receive it, we will make the necessary arrangements.
Best regards.
L
Ludovic O.
Rating: 1 out of 5
following a purchase from 08/07/2024
Battery not compatible. Not recognized by iPhone 8
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Response from SOSAV
Hello,
In this case I invite you to contact us directly on the site so that we can help you. All parts are guaranteed for 2 years.
Thank you very much.
Sincerely Pierre.
H
Henri A.
Rating: 1 out of 5
following a purchase from 09/07/2024
Looking at the tutorial, it's easy, but I was almost there and a tablecloth broke, so I had to repair it.
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Response from SOSAV
Hello,
In this case I invite you to contact us directly on the site so that we can help you. All parts are guaranteed for 2 years.
Thank you very much.
Sincerely Pierre.
L
Lucien D.
Rating: 1 out of 5
following a purchase from 06/07/2024
Connector doesn't fit - can't be connected to the tablecloth
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Response from SOSAV
Hello,
In this case I invite you to contact us directly on the site so that we can help you. All parts are guaranteed for 2 years.
Thank you very much.
Sincerely Pierre.
R
Rinish J.
Rating: 2 out of 5
following a purchase from 04/07/2024
I bought an oppo find x2 NEO battery that I returned because it heats up a lot. I'm waiting for an exchange or refund.
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Response from SOSAV
Hello,
The exchange was successful. Please let us know how it goes.
Best regards.
J
Jean B.
Rating: 3 out of 5
following a purchase from 03/07/2024
It seems that the screen is flawed and clicks on its own at the bottom of the touchscreen, which is annoying.
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Jennifer R.
Rating: 3 out of 5
following a purchase from 26/06/2024
Product received defective and battery purchased to avoid error message. So I get the error message
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Response from SOSAV
Hello,
In this case I invite you to contact us directly on the site so that we can help you. All parts are guaranteed for 2 years.
Thank you very much.
Sincerely Pierre.
V
Victor S.
Rating: 2 out of 5
following a purchase from 14/06/2024
parcel in very poor condition on arrival. Nothing is broken but it's still fragile material.
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Response from SOSAV
Hello,
In this case I invite you to contact us directly on the site so that we can help you. All parts are guaranteed for 2 years.
Thank you very much.
Sincerely Pierre.
F
Fabrice V.
Rating: 3 out of 5
following a purchase from 10/06/2024
Package received on time, but disappointed with the disassembly kit, the glue was completely dry, impossible to use.
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Vincent D.
Rating: 2 out of 5
following a purchase from 03/06/2024
Parts received on time but some internal defects. Claw and screen sticker appear to have been peeled off and re-sticked.
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Response from SOSAV
Hello,
In this case I invite you to contact us directly on the site so that we can help you. All parts are guaranteed for 2 years.
Thank you very much.
Sincerely Pierre.
B
Benedicte J.
Rating: 3 out of 5
following a purchase from 22/05/2024
Delivery ok but the tablecloths didn't fit properly on my iPhone. Impossible to connect the screen.
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Arnaud C.
Rating: 3 out of 5
following a purchase from 14/05/2024
Notification of shipment on Tuesday, the post office actually picked it up on Saturday. For a battery that's supposed to ship in 24 hours, that's a lot of time. Please mention that you are only creating a shipping number, but that this does not mean that the parcel has been shipped.
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S
Sébastien E.
Rating: 2 out of 5
following a purchase from 12/05/2024
The video is misleading because the Nintendo Switch Lite's battery is not so easy to remove. It should have been indicated that nail polish remover was required. I'm very disappointed.
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Myriam G.
Rating: 3 out of 5
following a purchase from 07/04/2024
VERY LONG DELIVERY TIMES
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Response from SOSAV
Hello,
In this case I invite you to contact us directly on the site so that we can help you. All parts are guaranteed for 2 years.
Thank you very much.
Sincerely Pierre.
S
Stephane G.
Rating: 1 out of 5
following a purchase from 20/04/2024
I'm missing an item in my order
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Julien L.
Rating: 3 out of 5
following a purchase from 15/04/2024
For an iPhone charging connector change, a screwdriver in the tool pack was faulty, and after reassembly, the external microphone for calling via apps/siri doesn't work properly. But efficient support service
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B
Bruno C.
Rating: 2 out of 5
following a purchase from 13/04/2024
The tool kit is not complete (2 times the same tool, so 1 is missing, which is necessary to disassemble the screen), and the tools are of poor quality (impossible to disassemble certain screws because of the tool).
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Response from SOSAV
Hello,
In this case I invite you to contact us directly on the site so that we can help you.
Thank you.
Yours faithfully
J
John W.
Rating: 3 out of 5
following a purchase from 06/04/2024
Hello, I'm a bit disappointed because one of the screwdrivers was damaged so I couldn't unscrew certain screws with it. It was a real pain.
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Response from SOSAV
Hello,
In this case I invite you to contact us directly on the site so that we can help you.
Thank you.
Best regards.
L
Loic M.
Rating: 2 out of 5
following a purchase from 08/04/2024
Some tools (3-wing screwdriver) are not at all suitable for changing screens.
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Response from SOSAV
Hello,
In this case I invite you to contact us directly on the site so that we can help you.
Thank you.
Best regards.
T
Thomas G.
Rating: 3 out of 5
following a purchase from 26/03/2024
Good quality material, lack of description on the products such as the shells which already have the glue and I was missing the bag for ungluing a little long shipping time because without phone it complicated to be reached
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Gilles C.
Rating: 3 out of 5
following a purchase from 25/03/2024
The screw organizer is inconclusive, poorly laid out and not very intuitive! As a result, you get the wrong screw! Too bad
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Simon P.
Rating: 3 out of 5
following a purchase from 16/03/2024
Good, but the battery is not recognized by the iPhone... shame... otherwise perfect!
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Response from SOSAV
Hello,
Thank you for your opinion. This is indeed indicated in the product description.
Best regards.
E
Etienne M.
Rating: 3 out of 5
following a purchase from 02/03/2024
The screen I ordered seems to be of good quality (assembled 4 days ago), unlike the tool kit, which is of poor quality, not to say mediocre. The heads of the three screwdrivers were already worn just from disassembly. I had to go to a repair shop to tighten the pentalobe or star screws. Unacceptable for a new kit. The video tutorial is of very good quality.
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Jean Michel V.
Rating: 1 out of 5
following a purchase from 29/02/2024
Battery received faulty, inflated, awaiting service for return and exchange procedure
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Response from SOSAV
Hello,
We're waiting for you to contact us on the website about this matter.
Best regards Etienne.
T
Thomas D.
Rating: 3 out of 5
following a purchase from 26/02/2024
impeccable delivery. It's a pity that the equipment is a bit sloppy. Poor quality spatula (soft plastic), suction cup that doesn't suction. For the rest it's ok. good screwdriver etc.
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Elise B.
Rating: 3 out of 5
following a purchase from 04/02/2024
I'm not super satisfied. The battery supplied for the iPhone 8 doesn't last very long. AND I screwed up a screw with the tools provided while trying to change the Home button, which put the motherboard at fault, so my button will never work again.
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M
Morgane L.
Rating: 3 out of 5
following a purchase from 19/02/2024
Product complies with specifications. Too bad the instructions for fitting the protective film on the phone screen are missing.
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Yoan A.
Rating: 1 out of 5
following a purchase from 07/02/2024
Very professional SOSAV with fast shipping. However, I would not recommend the screen I bought. After the change, I notice that the screen doesn't always respond and freezes for a few seconds several times a day.
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Response from SOSAV
Hello,
Thank you for your feedback.
I invite you to make the soap request directly on the website in order to launch the exchange procedure. All our parts are guaranteed, so don't hesitate.
Best regards Etienne.
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