Customer reviews of SOSAV

A

Alain L.

Rating: 3 out of 5

Published on 08/12/2023 à 13h12 following a purchase from 01/12/2023

Difficulties at the beginning to have access to my account and to validate the delivery, but after rectification of your share, return to the normal one.

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David C.

Rating: 2 out of 5

Published on 25/11/2023 à 15h21 following a purchase from 08/11/2023

Items (screen and battery) described as original, but which are not.

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Response from SOSAV Published on 30/11/2023

Hello,
You took iPhone parts, we don't sell original parts on this. It's compatible by default. Under no circumstances do we indicate on the site that it is an original product.
Yours faithfully

G

gilles C.

Rating: 3 out of 5

Published on 22/11/2023 à 14h18 following a purchase from 09/11/2023

the suction cup in the kit is twisted and ... unusable, doesn't stick at all, the plastic of the instruments is too soft, I had to use my own tools... the part itself works

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Nicolas L.

Rating: 3 out of 5

Published on 10/11/2023 à 05h51 following a purchase from 02/11/2023

I ordered and paid for my order but it had not been sent. I had to make a complaint on the website.

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Fred G.

Rating: 3 out of 5

Published on 09/11/2023 à 12h05 following a purchase from 01/11/2023

Battery as described but poor quality tool kit, the pentalobe screwdriver was deformed the first time it was loosened, forcing me to go and buy a kit from Leroy Merlin (Tivoly kit) to change the battery on my daughter's iPhone.

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Jérémy C.

Rating: 2 out of 5

Published on 24/10/2023 à 09h09 following a purchase from 16/10/2023

Original battery replaced, barely 10 hours autonomy without intensive use. Doesn't make you want to repair... Regarding the site, shipping is fast and accurate.

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Response from SOSAV Published on 24/10/2023

Hello,
In this case I invite you to make the request of sav on the site.
The product is guaranteed for 2 years.
Best regards.

A

Adel K.

Rating: 2 out of 5

Published on 23/10/2023 à 17h53 following a purchase from 28/09/2023

not sturdy enough, kit items are curly after repair, still a useful kit

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Response from SOSAV Published on 24/10/2023

Hello,
In this case, I invite you to make a request directly on the website in order to launch the exchange procedure.
Best regards.

L

Louis V.

Rating: 3 out of 5

Published on 21/10/2023 à 10h53 following a purchase from 14/03/2022

I received half my coli

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Mickaël A.

Rating: 2 out of 5

Published on 12/10/2023 à 12h08 following a purchase from 04/10/2023

Hello, unfortunately I never managed to divide the first two vices of my Iphone X in order to open it and change the screen... Right from the start, there was a gap between the screwdriver supplied and the vices...

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Response from SOSAV Published on 19/10/2023

Hello,
Then please contact us. We are available to help you.
Best regards Etienne.

N

nicolas L.

Rating: 2 out of 5

Published on 18/09/2023 à 11h49 following a purchase from 10/09/2023

Delivery OK. However, the product doesn't look like it does in the installation video and, as a result, installation is much more complicated than shown (with a failed result as far as I'm concerned).

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arnaud T.

Rating: 3 out of 5

Published on 14/09/2023 à 05h11 following a purchase from 06/09/2023

Fast delivery. I ordered an Iphone battery but the stickers didn't come with it. Too bad the site doesn't remind me.

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Nicolas D.

Rating: 3 out of 5

Published on 05/09/2023 à 11h21 following a purchase from 29/08/2023

The plastic support for the brightness sensor was missing (plastic part between the screen and the sensors). I had to dismantle it on the old screen at the risk of damaging it. But it's a replacement, I'm aware that it's not the same as the original.

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Geneviève M.

Rating: 3 out of 5

Published on 23/08/2023 à 04h45 following a purchase from 17/07/2023

Fast, accurate delivery

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Noah B.

Rating: 3 out of 5

Published on 14/08/2023 à 14h14 following a purchase from 05/08/2023

Order placed on Saturday evening with chronopost express delivery option before 1pm the next day. On Sunday no parcel, no e-mail, received 2 days later. You could have specified that you don't take care of orders on Sundays, that would have saved me an extra 10€.

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Response from SOSAV Published on 17/08/2023

Salve,
Non lavoriamo la domenica e nemmeno il cronopost, come può immaginare... È indicato direttamente sul sito.
Cordiali saluti Etienne.

H

hugues L.

Rating: 3 out of 5

Published on 12/08/2023 à 00h15 following a purchase from 19/06/2023

Hello, I received the item, quickly, in good condition, but unfortunately, it was the top microphone, to speak, that I needed!!! Error!!! And in, you do not have it in stock and impossible to find it on the net!!! :((((

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Emanuel T.

Rating: 3 out of 5

Published on 08/08/2023 à 15h59 following a purchase from 28/07/2023

Screen received on time but very disappointed that no tools were supplied.

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Response from SOSAV Published on 17/08/2023

Salve,
Gli strumenti sono sempre un'opzione a destra del pezzo di ricambio.
Cordiali saluti.

G

GERALDINE A.

Rating: 3 out of 5

Published on 18/07/2023 à 17h56 following a purchase from 01/07/2023

Iphone button purchased only partially works. When changing the button, the front camera stopped working.

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Response from SOSAV Published on 19/07/2023

Salve,
Se questo è il caso, le suggerisco di fare una richiesta di assistenza per avviare la procedura di sostituzione.
Inoltre, il tasto home non è collegato alla fotocamera anteriore, quindi deve esserci un problema di assemblaggio.
Cordiali saluti.

Y

Yohann P.

Rating: 3 out of 5

Published on 18/07/2023 à 14h45 following a purchase from 10/07/2023

Well presented site, well explained and simple tutorials. However, the battery doesn't seem to perform any better than my old one. I have to recharge 2 times to last a day with moderate use.

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Response from SOSAV Published on 18/07/2023

Salve,
Grazie per le informazioni, in questo caso la invito a fare la richiesta di cambio online sul sito.
Il prodotto è garantito, quindi non esiti.
Cordiali saluti.

C

Christian H.

Rating: 1 out of 5

Published on 05/07/2023 à 17h11 following a purchase from 12/06/2023

I didn't receive the TRIWING Y2,0 screwdriver in my Universal Tool Kit, so I can't replace the MicroSD drive in my NINTENDO SWITCH.

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Response from SOSAV Published on 12/07/2023

Salve,
Se è questo il caso, la preghiamo di fare la sua richiesta online nella sezione contatti.
Grazie mille.
Grazie a voi.

H

Henri Z.

Rating: 3 out of 5

Published on 03/07/2023 à 12h36 following a purchase from 26/06/2023

I ordered a charging connector kit for an iPhone SE. The connector received was a reconditioned used model. The charging and jack connectors had traces of wear and black marks. The stickers on the tablecloth had been ripped off and didn't fit. I fitted this set because I couldn't wait, and fortunately it was functional, which is why I gave it 3 stars. But I would have liked to have been warned at the time of purchase and that's why I took 2 off.

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Romain F.

Rating: 3 out of 5

Published on 15/06/2023 à 09h04 following a purchase from 07/06/2023

I'm not sure, the shipment is fast & careful, it's not my first order but the screen I received does not have the same screen size as the original (I had ordered an EOM, quality noted as identical to the manufacturer) I have black borders along my screen. SOSAV has offered me a return, but I'm afraid I'll damage the phone if I have to reassemble it, if a new screen without this defect is available.

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Franck A.

Rating: 3 out of 5

Published on 13/06/2023 à 11h30 following a purchase from 05/06/2023

the compatible screen is not complete, in particular the front camera is held in place by a transparent plastic form glued to the screen. This is not shown on the video, and it's not easy to remove and reattach.

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Andranik E.

Rating: 2 out of 5

Published on 02/06/2023 à 12h01 following a purchase from 25/05/2023

The screwdriver allowed me to unscrew two screws and then damage the others ... I don't recommend tools. The tutorial is correct. As for the spare part, I'll have to wait and see.

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Response from SOSAV Published on 06/06/2023

Salve,
In questo caso la invito a fare la richiesta direttamente sul sito. Al fine di avviare la procedura di scambio.
Grazie. Etienne.

M

Marc D.

Rating: 3 out of 5

Published on 30/05/2023 à 05h55 following a purchase from 21/05/2023

Fast delivery and material in good condition. Unfortunately, the pentoformic screwdriver is not of great quality. very quickly chipped:-(

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Michel D.

Rating: 2 out of 5

Published on 08/05/2023 à 15h39 following a purchase from 15/04/2023

Nice site, good prices. I was hoping to get a quality battery.

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Melanie F.

Rating: 3 out of 5

Published on 03/05/2023 à 11h55 following a purchase from 25/04/2023

The gasket I received was not suitable for my iPhone 8 but probably for an iPhone 8 Plus .... I did the repair without ...

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Bruno M.

Rating: 3 out of 5

Published on 27/04/2023 à 07h58 following a purchase from 19/04/2023

The material was not complete and different from the video but I still managed to change my screen

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Response from SOSAV Published on 27/04/2023

Salve,
Grazie per questo feedback.
Può dirmi cosa manca? La invitiamo a contattarci direttamente attraverso il sito web.
Cordiali saluti Etienne.

W

Wasson W.

Rating: 3 out of 5

Published on 20/04/2023 à 10h52 following a purchase from 13/04/2023

SOSAV service is perfect in quality and delivery time. On the other hand, your partner Chronopost is not up to par, deadlines not respected for a Chronopost Express.

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Dayane R.

Rating: 3 out of 5

Published on 19/04/2023 à 14h53 following a purchase from 08/04/2023

After 3 days the power button is no longer functional I can't turn off my phone although I can still use the fingerprint recognition function.

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Response from SOSAV Published on 25/04/2023

Salve,
In questo caso la invito a fare una richiesta di assistenza direttamente sul sito per avviare la procedura di cambio.
I prodotti sono garantiti.
Cordiali saluti, il servizio post-vendita.

B

Bryan P.

Rating: 3 out of 5

Published on 14/04/2023 à 10h00 following a purchase from 03/04/2023

Delivery is perfect but that's not the problem... The caps wear out at a crazy speed! In just 1 week they are already smooth on the bottom... I thought they would be exactly like the official ones but it's not the case... First and last order unfortunately.

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Damien T.

Rating: 3 out of 5

Published on 10/04/2023 à 12h52 following a purchase from 31/03/2023

Product conforms but takes a long time to ship.

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Louis T.

Rating: 1 out of 5

Published on 06/04/2023 à 13h20 following a purchase from 15/02/2023

The tools provided do not allow to open the switch... disappointed

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Response from SOSAV Published on 12/04/2023

Salve,
La invito a contattarci direttamente attraverso il sito per capire cosa non va.
Possiamo quindi fare ciò che è necessario.
Cordiali saluti Etienne.

N

Noreddine B.

Rating: 2 out of 5

Published on 05/04/2023 à 12h40 following a purchase from 28/03/2023

The model of screen protector received does not correspond to the one presented in the explanatory video. It does not fit the same way. I am not sure if I have succeeded in the installation. I received a screen protector of the brand hoco

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Francois M.

Rating: 2 out of 5

Published on 13/03/2023 à 17h31 following a purchase from 03/03/2023

Fast and part corresponds to my expectations.

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Johan S.

Rating: 3 out of 5

Published on 09/03/2023 à 14h03 following a purchase from 28/02/2023

I may be wrong but when ordering the tool kit for iPhone XS I am missing the triwing screwdriver... For the rest it's great.

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Sebastien D.

Rating: 3 out of 5

Published on 17/02/2023 à 21h40 following a purchase from 10/02/2023

Material received and correct. But I did not receive the tape for the battery.

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robin B.

Rating: 3 out of 5

Published on 15/02/2023 à 14h57 following a purchase from 07/02/2023

good quality parts on the digital but much less good quality on the basic tool kit

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Laurent G.

Rating: 3 out of 5

Published on 10/02/2023 à 13h21 following a purchase from 02/02/2023

The plus: The package was delivered really fast The minus: I had ordered a screen for iPhone 7 complete but the front camera did not work with the applications so restart and put the old one in place. If I had known I would have taken a simple screen, saving time, saving money.

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Pierre A.

Rating: 3 out of 5

Published on 10/02/2023 à 13h10 following a purchase from 03/02/2023

I received my iPad screen adhesive, but despite a careful installation the screen does not stick very well in some places, especially at the home button. The adhesive does not seem to be very strong.

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Kevin G.

Rating: 3 out of 5

Published on 06/02/2023 à 13h10 following a purchase from 29/01/2023

The site is top as before, however several concerns on the order, iphone XS battery no micro control for the health of the battery in the settings. The screen protection impossible to put correctly so trash

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