Customer reviews of SOSAV

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 26 971 published reviews
5 21k 78% 4 4 196 16% 3 921 3% 2 328 1% 1 524 2%

Summary of reviews

Orders are consistently received quickly, often within just a few days, and products match their descriptions accurately, which enhances customer trust. The quality of parts is frequently highlighted, with many noting that components like screens and batteries perform exceptionally well, aligning with expectations set by the product descriptions. Customers appreciate the clear and helpful tutorial videos that accompany their purchases, making DIY repairs accessible and straightforward.

Reviews 1, 2 and 3 stars

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F
Fessard W.
Rating: 3 out of 5
following a purchase from 29/01/2023
Arrived well in time My packaging a little light and lacks a small notice of assembly now to see in time the reliability of the battery
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STEPHANE K.
Rating: 3 out of 5
following a purchase from 25/01/2023
Fast and accurate service, the 2 complaints I have are: the quality of the screwdrivers in the repair kit (Triwing and Phillips), and the fact that the TRIWING Y1.5 screwdriver is not suitable for the switch (the screws are quite hard to unscrew, they were almost damaged using this screwdriver). Fortunately, I had a TRIWING Y2.0 screwdriver, but it was almost a pain.
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Philippe H.
Rating: 3 out of 5
following a purchase from 27/01/2023
The color of the screwdrivers does not match those used in the videos. This makes identification difficult. The quality of the plastic paddle to remove the screen is questionable
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H
Herve L.
Rating: 3 out of 5
following a purchase from 16/01/2023
Package well received and well packaged arrived in 4 days
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Hervé B.
Rating: 3 out of 5
following a purchase from 08/01/2023
Fast and efficient service, simple and very complete video. Only small downside on the equipment sold lack of information especially for equipment at this price.
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Arnaud S.
Rating: 3 out of 5
following a purchase from 12/01/2023
The screen was in order except that the plastic part on the screen was missing to connect the speaker with the brightness sensor. Even on the tutorial this was not stated.
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Mathieu B.
Rating: 3 out of 5
following a purchase from 06/01/2023
I changed my fan on my switch and it is still overheating and the fan is still not turning. Faulty part? Other problem ?
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Response from SOSAV
Salve,
Grazie per le informazioni. In questo caso vi invito a fare la richiesta di sapone direttamente sul sito per avviare la procedura di scambio.
Grazie.
Y
Yann B.
Rating: 3 out of 5
following a purchase from 05/01/2023
Disappointed by the order not compatible despite the description Fast and careful shipping
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Jean-Marie L.
Rating: 3 out of 5
following a purchase from 04/01/2023
Thank you but it's a pity that with the battery I didn't have the double sided tape to put the battery in place I could put a double sided wire
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Alberic G.
Rating: 3 out of 5
following a purchase from 10/12/2022
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Damien H.
Rating: 2 out of 5
following a purchase from 03/12/2022
Parts not recognized on iPhone 11 (screen, battery, charging cradle) error message in device settings
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Response from SOSAV
Salve,
Tutto ciò è "normale" in quanto è bloccato da Apple. Ciò non influisce sul funzionamento del telefono.
Sono sicuro che andrà bene.
H
Henri M.
Rating: 3 out of 5
following a purchase from 29/11/2022
Delivery time departure/arrival 6 days. Is the post office ?
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Response from SOSAV
Salve,
Sì, c'è stato un ritardo all'ufficio postale. Mi dispiace per questo.
Mi dispiace per questo.
G
GREGORY P.
Rating: 2 out of 5
following a purchase from 21/11/2022
OLED screen quality very average, in any case not the same color, fluidity as the original Apple, and especially for my iphone XS, not the same screen, at the level of brightness sensor, earphone, lack of plastic support that I had to recover from my old, but the new screen is not the same, so the phone is not very well fitted, poor waterproof. Beyond that, it takes patience, and the new screen works but disappointed with the promised quality and the standard exchange
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Response from SOSAV
Salve,
Dopo aver controllato, non vedo nessuna mail o chiamata al riguardo. Senza questo dato non possiamo sapere se avete un problema con un pezzo. Vi invito quindi a fare una richiesta sul sito web per avviare la procedura di scambio.
Cordiali saluti Etienne.
F
Frédéric H.
Rating: 3 out of 5
following a purchase from 19/11/2022
Kit sold, my received only the battery without the double face....
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Quentin D.
Rating: 2 out of 5
following a purchase from 11/11/2022
Article received quickly, but the iPhone reacts very badly to it: restart in loop and there is no charge of the battery in spite of the fact that the charger is recognized by the phone
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Response from SOSAV
Salve,
In questo caso vi invito a contattarci tramite il sito web per capire perché e come. I prodotti sono garantiti, quindi non esitate.
Cordiali saluti Etienne.
K
Karl D.
Rating: 3 out of 5
following a purchase from 08/11/2022
Disappointed because when peeling the film from the support one of the 2 protections remained stuck on the support so at the installation I did not understand why only one film of protection was present. Catastrophic result....because I tried in vain to remove a film that was not present. ...
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Response from SOSAV
Salve,
Vi invito a fare la richiesta di scambio direttamente sul sito web. È possibile effettuare una nuova spedizione.
Grazie.
Grazie.
T
Thomas M.
Rating: 3 out of 5
following a purchase from 07/11/2022
The delivery was made on time, product meets my expectations. Only downside, I thought that the seal would be provided with the screen but no.. Result obliged to make a new order and to pay shipping costs in addition ... Too bad.
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Philippe F.
Rating: 3 out of 5
following a purchase from 03/11/2022
Quick reception but the repair kit is not complete because you have to buy the isesamo without which you break the screen (try to remove it by another way). Moreover it takes more than half an hour and the various screwdrivers do not correspond to the tutorials on the site (colors). Also not as easy to remove the old battery (the stickers crack before the complete removal) and a little dangerous operation too. In short, after having ordered the isesamo and a new screen, the operation is still successful but I will not risk it again. And I don't think I'll ever buy an iPhone again either but that's another subject.
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Jean-Robert F.
Rating: 3 out of 5
following a purchase from 02/11/2022
Screen received unofficial. I am informed that the mobile phone is too old. Ok but update the proposed products to avoid misunderstandings. Refund of half the purchase price + small gift received as a commercial gesture.
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Gaelle D.
Rating: 2 out of 5
following a purchase from 01/11/2022
Very disappointed, already made orders but this one catastrophic, suction cup in the tool kit that does not stick, and seal for phone that remained stuck and could not be used for waterproofing the phone!
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Response from SOSAV
Salve,
La ventosa è stata sostituita dal servizio di assistenza. Per il sigillo non ci avete informato. Vi invito a fare una richiesta di assistenza sul sito in modo da poter fare ciò che è necessario. Siamo facilmente raggiungibili.
M
Matthieu S.
Rating: 2 out of 5
following a purchase from 23/10/2022
The video says we must have an adhesive, which I forgot and then recommended before I realized that the adhesive is included on the original shell...quite a bit of time and money wasted...
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Cedric K.
Rating: 3 out of 5
following a purchase from 01/10/2022
Good material
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lilian N.
Rating: 1 out of 5
following a purchase from 30/09/2022
I took the express delivery for 12€ and I received my package 4 days later...
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Response from SOSAV
Salve,
L'ordine è stato effettuato il venerdì pomeriggio dopo le 14.00.
Di conseguenza, l'ordine è partito come concordato lunedì 03 ottobre. È stato quindi consegnato il 04 ottobre come previsto. Le scadenze sono pienamente rispettate. Vi prego di accettare le mie scuse.
Cordiali saluti, Etienne.
K
Kevin L.
Rating: 2 out of 5
following a purchase from 26/09/2022
iphone 8 charging connector received but impossible to connect to the motherboard: on the motherboard side the port seems ok so it's the connector that is faulty. No open ticket because I will be told that I'm the one who damaged it although I didn't force it... (and I've installed them before without any problem): I think that the connector is of poor quality. (I ordered from another supplier and RAS no problem to make the connection).
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Response from SOSAV
Salve,
Ho cercato di trovare una soluzione al mio problema, ma non avreste dovuto esitare perché gli articoli sono in garanzia.
Vi invito a fare la richiesta di sapone online per avviare la procedura di scambio.
Grazie mille.
N
Nicolas D.
Rating: 2 out of 5
following a purchase from 24/09/2022
The speaker quality is poor and in addition loss of Face ID
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Response from SOSAV
Salve,
In effetti, il cambio di HP comporta la perdita dell'id del volto, come indicato sul sito. È bloccato direttamente da Apple.
Se il suono è difettoso, questo è garantito, in questo caso vi invito a fare la richiesta di sav sul sito.
Mi dispiace.
F
Fabien V.
Rating: 1 out of 5
following a purchase from 19/09/2022
not received the correct product ordered!!!
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Response from SOSAV
Salve,
Ho ricevuto una vostra e-mail in cui mi chiedevate di inviarvi una foto del prodotto che avete ricevuto. Siamo disponibili via mail, chat e telefono, senza un contatto da parte vostra su questo non possiamo vedere che.
Grazie per il suo tempo.
Cordiali saluti
E
Eric H.
Rating: 2 out of 5
following a purchase from 18/09/2022
part conforms and functional, but not new, there were traces of glue and dust on the fan, I saw nowhere that they were used parts
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Response from SOSAV
Salve,
Nel sottotitolo è indicato che il ventilatore è ricondizionato.
Grazie per il vostro aiuto.
Y
YOANN D.
Rating: 3 out of 5
following a purchase from 13/09/2022
Screen not great, colors are very bland compared to the original screen. I placed two orders, delivered in one package but I paid twice the shipping costs. A gesture from you would be welcome. The battery doesn't have a crazy autonomy but it's already better than the old tired battery.
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Yannick L.
Rating: 3 out of 5
following a purchase from 10/09/2022
Package received as described
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christopher C.
Rating: 2 out of 5
following a purchase from 11/09/2022
I was happy with the part I ordered but very disappointed with the tool kit, which was of poor quality and not what I ordered.
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guillaume L.
Rating: 1 out of 5
following a purchase from 20/08/2022
The Brightness of the iPhone 7 screen is not the same at all!!!
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Response from SOSAV
Salve,
Dopo aver controllato, non vedo alcuna e-mail o richiesta di chat online al riguardo. Si ricorda che il prodotto è garantito, se presenta un difetto vi invito ad effettuare il reclamo online per avviare la procedura di sostituzione.
Cordiali saluti Etienne.
D
Damien L.
Rating: 1 out of 5
following a purchase from 10/08/2022
I did not receive the right part and no phone number to contact them.
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Response from SOSAV
Salve, grazie per lo scambio di e-mail. Siamo ancora in attesa di una risposta da parte vostra.
Cordiali saluti Etienne.
J
JANICK D.
Rating: 1 out of 5
following a purchase from 25/07/2022
The size does not match my order Samsung A8 The film is much too large. So to date is no longer protection on my phone!
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Response from SOSAV
Salve,
Come indicato, avete selezionato una pellicola idrogel per samsung Galaxy A8 e il vostro dispositivo è un A8(2018) la pellicola è effettivamente più piccola
Vi invito a restituircelo e procederemo a un cambio al momento della ricezione.
S
Sylvie B.
Rating: 3 out of 5
following a purchase from 28/06/2022
Fast delivery. Bought this kit to repair a Nintendo DS Lite. Unfortunately the tri wing screwdriver does not fit!
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adam O.
Rating: 2 out of 5
following a purchase from 24/02/2022
Positive points: - Faster than aliexpress Negative points: - Very expensive -shipping fees are expensive -not even 24h tnt
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Antony V.
Rating: 3 out of 5
following a purchase from 05/02/2022
When I bought a high-end screen, it worked for 1 week, then no more touchscreen. Contact with the service department which for me is not fast, one week to have an answer. In spite of everything; the screen was taken in guarantee without explanation. In total I did not have a phone for 2 weeks.
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Frederic D.
Rating: 3 out of 5
following a purchase from 07/01/2022
Product conforms but delivery time is very long
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Nathalie L.
Rating: 3 out of 5
following a purchase from 23/01/2022
Hello, the product was well in accordance with the description, but the delivery was very long (1 month) because the product was in restocking where my note.
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Christophe G.
Rating: 3 out of 5
following a purchase from 04/02/2022
Defective screen during assembly. Contact Sav without problem that sends me another screen. Sav nothing to say
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Frederic U.
Rating: 3 out of 5
following a purchase from 27/01/2022
Very good site for the choice of pieces, however they put that the pieces are "available" once your order validated it put on hold because some pieces are waiting for restocking and this for 15 days without any news from them, I had to contact them by mail to know where my order was. Quick response from them.
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