SOSAV is praised for fast and reliable delivery, with many customers noting quick shipping, on-time arrival, and well-packaged, compliant parts that match descriptions. The store earns strong appreciation for clear, helpful repair instructions and tutorials, enabling users to successfully fix devices like phones and game controllers at reduced costs. Customers repeatedly highlight the quality of parts and the effectiveness of the repairs, from batteries to screens, with many mentioning easy installation and lasting performance. The overall experience is described as professional and trustworthy, with repeat orders and high willingness to recommend SOSAV.
Hello, I ordered an iPhone gasket that was marked in stock on the site at the time of the order. It was supposed to arrive in a few business days but it did not... Order placed and accepted on 5/10/21, order received on 25/10/21. I've already had a problem with this product. I had already had a pb a few years ago with this site for a new part that did not work and the after sales service had not wanted to know anything... Conclusion: beware with this site, I'm not too satisfied. Sincerely
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Marc L.
Rating: 2 out of 5
following a purchase from 24/08/2021
1 month and a half late, no commercial gesture.
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Norbert G.
Rating: 1 out of 5
following a purchase from 13/09/2021
phone battery available when ordering, delivery within 15 days after paying and delivery 1 month later, ordered another battery on another site received in 3 days (SOSAV had the best price .... )
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Anrhony M.
Rating: 1 out of 5
following a purchase from 12/10/2021
Scam, received a simple piece of plastic. Attention
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Marie Madeleine G.
Rating: 2 out of 5
following a purchase from 20/09/2021
Battery for Wiko View 3 cd. Received back cover instead. I am really not happy with your service.
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Christophe C.
Rating: 2 out of 5
following a purchase from 06/09/2021
I'm very pleased with the service and the quality of the product. I've been very satisfied with the service and the quality of the product and I'm very happy with it.
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Pierre B.
Rating: 1 out of 5
following a purchase from 20/10/2021
After sales service not responding, wrong part received
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Jerome W.
Rating: 3 out of 5
following a purchase from 25/09/2021
Very good material, but after a month I had to re-launch to get my order. I had a quick pick up and it arrived a few days later
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Moussa L.
Rating: 2 out of 5
following a purchase from 13/10/2021
I asked for information on an item that was in your shop. Your services answered me that the article did not exist and I was sent back to a page of some kind, hence my three stars.
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Franck L.
Rating: 3 out of 5
following a purchase from 21/10/2021
The service is great and the video supports are perfect but the iPhone 8 screen does not render the original colors!
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Julien D.
Rating: 1 out of 5
following a purchase from 07/10/2021
Very bad service, I received a laptop cover that was not at all what I had ordered (ugly and of very poor quality). I sent an email to report the error and to this day still no return. Run away from !!!!
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Gilbert P.
Rating: 1 out of 5
following a purchase from 20/10/2021
This is a shame! You sent me a device that doesn't work and I've been telling you that for almost a week now. You are not serious at all. G.P
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Laurent P.
Rating: 2 out of 5
following a purchase from 14/10/2021
When I placed my order, both items were available, so I opted for a 24 hour delivery with an additional cost, I received the package in the evening 1 week! !! I was told that one of the two items was in restocking However I still received both but under a week very disappointed because I was broken and could not help me in a suitable time
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Franco S.
Rating: 1 out of 5
following a purchase from 17/10/2021
I first received a delivery time ranging from 7 days to 14 days; given the delay, I asked to cancel the order; I then ordered from another supplier whose delivery time was two days. My cancellation was not taken into account and the next day I received a message that the order was being prepared. I received the same goods twice.
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James B.
Rating: 1 out of 5
following a purchase from 15/10/2021
Missing one battery out of 2!!!
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Benoit L.
Rating: 3 out of 5
following a purchase from 18/10/2021
Fast and competent service. The battery is well compatible with my Galaxy s7 but the battery life is way too short.
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Fabian G.
Rating: 2 out of 5
following a purchase from 14/10/2021
Hello Unfortunately the screen delivered is faulty. There is a trace on the display and it doesn't cut when worn on the ear. I don't have a great motivation to rebuild it but in any case the next time I order elsewhere. Note that I chose a product rather premuim finally not terrible.
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Olivier V.
Rating: 1 out of 5
following a purchase from 19/10/2021
Faulty proximity sensor
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Jacques C.
Rating: 1 out of 5
following a purchase from 19/10/2021
SOSAV offers an original manufacturer's hardware for sale (here: Samsung connection cable) and delivers a "no-name" copy. This is inadmissible and would in principle be justifiable for a lawsuit if the purchase price were not so low.
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Coralie E.
Rating: 1 out of 5
following a purchase from 18/10/2021
No quick return because I need help with my orders and no answer...
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Frédéric M.
Rating: 3 out of 5
following a purchase from 16/10/2021
It was an iPhone 6 screen. The explanations of disassembly and reassembly are very well done. Package was received on time, and in good condition. But the purchased screen seems defective (horizontal lines at the bottom). It is being checked.
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Laetitia P.
Rating: 1 out of 5
following a purchase from 14/10/2021
The screen is defective and Sosav is taking a long time to fix my problem. As a result, I am still without a phone. Thank you for answering me!
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Frédéric A.
Rating: 1 out of 5
following a purchase from 14/10/2021
I paid for an express delivery by Chronopost and the parcel arrived in colissimo with my name but the address of the relay point. Since then I try to contact you to have an explanation. I have sent you 3 emails, no response...
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Frédéric V.
Rating: 1 out of 5
following a purchase from 13/10/2021
The battery does not work it was empty and it does not charge
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Germain D.
Rating: 1 out of 5
following a purchase from 16/08/2021
Ordered in July 2021 and delivered in October 2021. Who says better? But the smartphone was repaired (battery had swollen and was distorting the screen)!
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David P.
Rating: 1 out of 5
following a purchase from 25/08/2021
2 months to get the order when it was available at the time of ordering! And impossible to cancel the order on the site !!! I ordered on another site and in 48h I had the part ! Now I have a duplicate ! To avoid
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Cédric P.
Rating: 1 out of 5
following a purchase from 12/10/2021
Poor battery quality
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Philippe J.
Rating: 3 out of 5
following a purchase from 07/10/2021
the customer's order refs are not taken into account at all. they are not mentioned on the invoice
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Nathan V.
Rating: 1 out of 5
following a purchase from 08/08/2021
More than 2 months of waiting for a product available between 7 and 10 days. In no case did I receive information about the progress of my order. I don't recommend it at all.
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Nicolas M.
Rating: 2 out of 5
following a purchase from 08/10/2021
I cannot be satisfied with my purchase. I bought the kit to remove a defective joy con as recommended on the site. The tri wing screwdriver is not adapted and ate all the threads of the joy con so I could only disassemble it once. I raised the problem with the service and they told me it was my fault and that I shouldn't have forced it. I recognize that they are not responsible for the quality of the Nintendo screws. But you don't say that to a customer.
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Killian P.
Rating: 3 out of 5
following a purchase from 08/09/2021
The part was gone, I managed to change everything thanks to the tutorial but the screwdriver provided to disassemble the Switch was of very poor quality, I had to buy one next door.... I'm not sure what to do, but I'm sure it's a good idea!
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Pascal L.
Rating: 3 out of 5
following a purchase from 26/07/2021
Defective battery finally replaced after disassembly for photography.
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Philippe R.
Rating: 3 out of 5
following a purchase from 14/09/2021
The items I ordered because they were displayed in stock when validating my basket turned out to be unavailable due to ongoing restocking... In addition, I was asked again the address of a relay point to send the last item finally available but it was sent to another address ... Well...
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Killian S.
Rating: 2 out of 5
following a purchase from 09/09/2021
I waited 1 month before receiving it, I was told to wait 10 days 3 times. And I am still waiting for an order that I haven't received.
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Khalid M.
Rating: 1 out of 5
following a purchase from 02/10/2021
The seller tries to rip people off and does not respect their own terms and conditions. It is necessary to be very vigilant, better to avoid. During a retraction they tried to refund me that the article bought without the expenses of sending although that appears in their CGV.
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Michel M.
Rating: 2 out of 5
following a purchase from 26/09/2021
No telephone assistance (contrary to what we can understand on their site). A little brief / not very developed return to my questions by email No answer to my last question by email so not "excited" by the SOSAV after-sales service
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Tatiana L.
Rating: 1 out of 5
following a purchase from 01/10/2021
Charger much too fragile
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Yassin H.
Rating: 1 out of 5
following a purchase from 09/09/2021
1 month to get my coli and on top of that I ask for a refund which I am refused Shameful
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Vincent B.
Rating: 1 out of 5
following a purchase from 19/09/2021
Part not in stock but not reported at time of purchase. No answer to my email. No communication and crazy delay, might as well order the same thing on Aliexpress.
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Jean-Rémi M.
Rating: 1 out of 5
following a purchase from 11/07/2021
one of the ordered products does not work (bluetooth headphones)
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