Orders are consistently received quickly, often within just a few days, and products match their descriptions accurately, which enhances customer trust. The quality of parts is frequently highlighted, with many noting that components like screens and batteries perform exceptionally well, aligning with expectations set by the product descriptions. Customers appreciate the clear and helpful tutorial videos that accompany their purchases, making DIY repairs accessible and straightforward.
I bought a battery for my phone that doesn't work at all because it won't charge my phone, so I am very disappointed. How can I get a refund, please? Thank you.
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Response from SOSAV
Hello,
Thank you for this feedback.
In this case, I invite you to make the contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards, Pierre.
M
Michèle F.
Rating: 5 out of 5
following a purchase from 25/02/2026
I was very well advised during my purchase and while replacing the battery of my iPhone SE 1st generation and giving a second life to a device declared obsolete by Apple. Thank you!
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patrice T.
Rating: 5 out of 5
following a purchase from 07/03/2026
Very happy with the seriousness of sosav
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Celine S.
Rating: 5 out of 5
following a purchase from 06/03/2026
Careful and fast shipping. I was able to change my son's phone battery in less than 20 minutes thanks to the tools and tutorial on the site.
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Mélanie C.
Rating: 5 out of 5
following a purchase from 05/03/2026
Nothing
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Christian R.
Rating: 4 out of 5
following a purchase from 04/03/2026
Delivery time a bit long
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Marion B.
Rating: 5 out of 5
following a purchase from 03/03/2026
I appreciate your responsiveness, I ordered 2 items, one of which did not work, I informed you and we found a common solution, I will not hesitate to order from you again.
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Rémi G.
Rating: 5 out of 5
following a purchase from 01/03/2026
Too, order received quickly, battery in accordance with the description and the origin.
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aline C.
Rating: 5 out of 5
following a purchase from 01/03/2026
ras
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Vincent P.
Rating: 5 out of 5
following a purchase from 26/02/2026
ok
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Mohamed A.
Rating: 5 out of 5
following a purchase from 25/02/2026
Screen installed ok data transfer from old screen to new screen sosav ok. Perfect at all levels.
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Christelle M.
Rating: 5 out of 5
following a purchase from 21/02/2026
fast shipping, product as described, very clean packaging.
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Christelle A.
Rating: 5 out of 5
following a purchase from 22/02/2026
Order received quickly, package very well packaged, I am very satisfied with my purchase
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Jean D.
Rating: 5 out of 5
following a purchase from 25/02/2026
Good purchase. received quickly
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Jean-Michel D.
Rating: 5 out of 5
following a purchase from 24/02/2026
Fast and efficient
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Pablo G.
Rating: 5 out of 5
following a purchase from 22/02/2026
Cool
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Édouard D.
Rating: 5 out of 5
following a purchase from 23/02/2026
very fast, complete
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Ayoub S.
Rating: 5 out of 5
following a purchase from 24/02/2026
Very good, just the flat screwdriver is a bit too big for the flat screws of the iPhone 14.
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Frederic F.
Rating: 5 out of 5
following a purchase from 23/02/2026
Compliant material and delivered quickly
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SYLVAIN ANDRE L.
Rating: 5 out of 5
following a purchase from 20/02/2026
Great, nothing to complain about, especially with the tutovide. Perfect, thank you very much. I gained three days of battery autonomy, thanks to you.
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Corine S.
Rating: 5 out of 5
following a purchase from 19/02/2026
Perfect
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Etienne C.
Rating: 4 out of 5
following a purchase from 22/02/2026
The parts allowed me to repair my mobile phone, helped by the tutorial.
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Benjamin D.
Rating: 5 out of 5
following a purchase from 23/02/2026
Fully satisfied. Delivery was compliant and fast. Video well explained. Perfect repair! I recommend :)
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Christophe M.
Rating: 5 out of 5
following a purchase from 20/02/2026
Perfect. The ordered part perfectly met my expectations. The tutorial available on the site allowed me to repair my S20 phone without difficulty.
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Maxime D.
Rating: 5 out of 5
following a purchase from 21/02/2026
Super happy.
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philippe P.
Rating: 5 out of 5
following a purchase from 14/02/2026
Fast and compliant
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Marc L.
Rating: 5 out of 5
following a purchase from 18/02/2026
Product quality, order and delivery speed. Quality of the packaging of parcels.
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Albin S.
Rating: 1 out of 5
following a purchase from 13/02/2026
Package ordered with next day delivery, I never received the item. Very disappointed...
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Response from SOSAV
Hello,
Thank you for this feedback.
In this case, I invite you to make the contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards, Pierre.
A
Antoine G.
Rating: 5 out of 5
following a purchase from 07/02/2026
Compliant part, fast delivery, very practical tutorials
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FABRICE S.
Rating: 5 out of 5
following a purchase from 07/02/2026
Nickel parts and top tutorial.
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Eric V.
Rating: 5 out of 5
following a purchase from 08/02/2026
Battery received in 2 days, perfect.
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Aurelien P.
Rating: 5 out of 5
following a purchase from 07/02/2026
Package well received. Compliant and functional
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Sandrine F.
Rating: 1 out of 5
following a purchase from 07/02/2026
There was a missing piece in the package.
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Response from SOSAV
Hello,
Thank you for this feedback.
In this case, I invite you to make the contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards, Pierre.
C
Chris P.
Rating: 5 out of 5
following a purchase from 07/02/2026
Fast delivery and impeccable package to change the part of my phone
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Pascal B.
Rating: 5 out of 5
following a purchase from 04/02/2026
Fast shipping is careful. The plus, online help on the site.
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Bazerque D.
Rating: 5 out of 5
following a purchase from 03/02/2026
always very satisfied with the service .
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Quentin B.
Rating: 4 out of 5
following a purchase from 31/01/2026
So far it has been a week since I installed my new screen on my iPhone thanks to the installation guide and the product provided by sosav everything works very well and the screen is like new thank you
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M
Marian L.
Rating: 5 out of 5
following a purchase from 28/01/2026
Order after order, SOSAV confirms the seriousness of its products and especially the seriousness of its customer service. My last order encountered an unforeseen issue due to the carrier (package lost or stolen), SOSAV immediately sent a new delivery on its own initiative without waiting for me to claim it, so that I would be delivered quickly. SOSAV: a serious and solid supplier like a rock that has my total trust.
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Samuel G.
Rating: 5 out of 5
following a purchase from 29/01/2026
Order sent quickly! It's great!
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Terry Marie Mélissa A.
Rating: 5 out of 5
following a purchase from 26/01/2026
Fast delivery to La Réunion. Nothing to say.
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