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Y
Rating: 4 out of 5
Received and working perfectly.
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Customer reviews of SOSAV
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 26 971 published reviews
Summary of reviews
Orders are consistently received quickly, often within just a few days, and products match their descriptions accurately, which enhances customer trust. The quality of parts is frequently highlighted, with many noting that components like screens and batteries perform exceptionally well, aligning with expectations set by the product descriptions. Customers appreciate the clear and helpful tutorial videos that accompany their purchases, making DIY repairs accessible and straightforward.
Reviews 1, 2 and 4 stars
Reset filtersN
Rating: 4 out of 5
Good and fast service
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M
Rating: 4 out of 5
The screen ordered arrived on time and the product is complete and works very well. Recommendable site for parts and installation tutorials offered.
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D
Rating: 4 out of 5
RAS .
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A
Rating: 4 out of 5
Good. Thank you
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S
Rating: 4 out of 5
Bought a BlueRay player for PS3. I just had to swap the connection cards between the 2 players so that the new player could be recognized.
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J
Rating: 1 out of 5
I have received my order and I am very pleased with the service.
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Response from SOSAV
Hello Jean-Patrice, Thank you for your comment. As indicated by the tracking of your package, it was shipped by our team on 19/04/2021 via the tracking number 8Q53778210591. The delivery to the DOM-TOM can currently be slowed down due to the context, and we are sorry for that. In the future, do not hesitate to contact our team directly for the tracking of your parcel, at [email protected]. We are closely monitoring the progress of your order and remain available for any further information. Have a nice day and see you soon! Sincerely, The SOSav.fr Team
S
Rating: 4 out of 5
good product, easy to install!
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L
Rating: 1 out of 5
I couldn't replace the screen because the new one wouldn't work, the Apple logo was just flashing. And the new screen had dead pixels in the top left corner
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Response from SOSAV
Hello Leon, We thank you for your opinion and we are sorry to see that your order does not offer you complete satisfaction. However, it seems that you have not yet contacted our team regarding this part. In order to discuss this with you, we invite you to contact us by e-mail at [email protected] : our team will be happy to help you :-) A very nice day to you! Sincerely, The SOSav.fr team
A
Rating: 4 out of 5
responsive site nothing to say
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C
Rating: 4 out of 5
Very good
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M
Rating: 1 out of 5
When ordering I am told 48 hours. Not true.
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Response from SOSAV
Hello, you placed your order on 14/04 at 10 pm and your package was handed over to the carrier the next day, 15/04. However, you have chosen to send your order by green letter without tracking. The delivery time is not 48 hours but 4 to 5 working days in normal times (the time may be longer with the health crisis). In case of urgent order, we propose express carriers if needed. We look forward to hearing from you, Sincerely,
B
Rating: 4 out of 5
Very good navigation but I thought I was getting the tools
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M
Rating: 1 out of 5
Product does not correspond at all to what I thought I would receive (full screen iPhone) and customer service is unreachable by phone despite numerous attempts... The solution to my problem by email is not at all satisfactory. Last time for me on this site...
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Response from SOSAV
Hello, As indicated in the email exchanges, you have ordered a simple iPhone SE screen (not assembled). It is well mentioned in the description of this product sheet and in the linked tutorial that it is necessary to recover elements of your old screen (camera, speaker, etc.) to make this new screen work. You have received the product you ordered. We invite you to simply follow the instructions in our free tutorial to complete your repair. Best regards,
M
Rating: 4 out of 5
I'm very pleased with the service and the quality of the product. I'm very pleased with the service and the quality of the product.
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K
Rating: 2 out of 5
Does the job but VERY loud. It is necessary to play with 1 DJ headset to cover the noise of the fan
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Response from SOSAV
I'm not sure what the problem is, but I'm sure it's a good one. The console's fan is not related to this part and we don't understand your message :/ If you think that the mains charger you received has a defect, please contact our customer service by email at [email protected]. If the problem is still with the fan, we advise you to check that the console is correctly connected and to dust it. Sincerely yours,
F
Rating: 1 out of 5
My order is incomplete!!! The after sales service is non-existent !!!! It's shameful and not at all professional !!!! I strongly advise against !!!! Run away!!!!!!
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Response from SOSAV
Hello, We are sorry if you had a problem with your order. However, we can't find any trace of an exchange with our customer service to explain your problem and find a solution. Could you send us an email to [email protected] to clarify things and find a solution as soon as possible? Best regards,
J
Rating: 4 out of 5
The spare battery is in order. However, the stickers to stick it are not included and must be ordered separately. Other sellers include it with the battery...
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J
Rating: 4 out of 5
Very good quality but a bit expensive
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T
Rating: 4 out of 5
Product conforms, no defect on this part which is second hand
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O
Rating: 4 out of 5
The parts ordered are in accordance with the selected model and the price is very good. The tutorials available on the site are clear and very well detailed. I would use this site again as soon as needed.
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P
Rating: 4 out of 5
Very responsive delivery. Products conform to the order. And satisfied to work with a French company
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M
Rating: 4 out of 5
Satisfied
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K
Rating: 2 out of 5
High shipping costs and very slow delivery times. Untracked green letter 6 days!
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Response from SOSAV
Hello, unfortunately we do not have control over the delivery time, once the package is handed over to the carrier. The simple letter without follow-up takes 3 to 5 working days on average but with the health crisis, the delays can be extended, we apologize for that. But in case of emergency order, we still offer express shipping in 24/48 hours. Sincerely, The SOSav team
A
Rating: 4 out of 5
Well
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L
Rating: 4 out of 5
Easy to navigate site. TOP
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B
Rating: 1 out of 5
Battery received fully discharged, holds charge very little time, 12 hours or so, and still on wifi all the time!!! Nothing to do with the one bought about 1 year ago. Big doubt that it is a battery origin SAMSUNG despite the price .....
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Response from SOSAV
Hello, This is an official battery. It may have a defect. However, we note that you have not contacted our customer service about this problem. We invite you to send us an email to [email protected] so that we can proceed to the exchange as soon as possible. Best regards,
M
Rating: 4 out of 5
Everything was perfect the package arrived earlier than expected
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I
Rating: 4 out of 5
delivery ok
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A
Rating: 4 out of 5
nothing in particular.
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A
Rating: 4 out of 5
I am satisfied with the purchase.
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C
Rating: 4 out of 5
Thank you.
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C
Rating: 4 out of 5
....
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M
Rating: 4 out of 5
Products as expected. Satisfactory packaging and good value for money.
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S
Rating: 4 out of 5
Satisfied, material arrived quickly. The only downside is that the same item bought 2-3 years ago is now 10chf more expensive
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Y
Rating: 4 out of 5
QFast delivery of compliant products
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R
Rating: 4 out of 5
The kit is very good, the video too. However, I didn't have the little metal spatula in the kit that allows you to lift the screen, so I had to manage without it and I lost some time.
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F
Rating: 2 out of 5
Reference error and no refund. Only a credit note!
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Response from SOSAV
Hello Fernand, Thank you for your comment. Indeed, as a professional and as you were informed when you registered, we spontaneously offer commercial credits to professionals to facilitate their order placement, but this is not the only existing solution of course. Our team has already contacted you about this by e-mail, do not hesitate to read it and to come back to us for any further information. Have a nice day. Sincerely, The SOSav.fr Team
M
Rating: 2 out of 5
The site is OK, the delivery too. The product is mediocre
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Response from SOSAV
Hello Matthieu, We thank you for your message and we are sorry to hear that your order did not give you complete satisfaction... However, it seems that you have not yet contacted our team regarding this part that does not suit you. In order to start taking care of this return within the framework of our after-sales service, we invite you to contact us by e-mail at [email protected] : our team will be happy to help you :-) We remain available for any further information and apologize for the inconvenience caused. A very nice day to you! Sincerely, The SOSav.fr Team
C
Rating: 4 out of 5
Quick turnaround
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