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A
Rating: 4 out of 5
No problem, product conforms. CLEAR
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Customer reviews of SOSAV
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 26 971 published reviews
Summary of reviews
Orders are consistently received quickly, often within just a few days, and products match their descriptions accurately, which enhances customer trust. The quality of parts is frequently highlighted, with many noting that components like screens and batteries perform exceptionally well, aligning with expectations set by the product descriptions. Customers appreciate the clear and helpful tutorial videos that accompany their purchases, making DIY repairs accessible and straightforward.
Reviews 1, 2 and 4 stars
Reset filtersM
Rating: 1 out of 5
I have to say that I am very pleased with the quality of the product. I have to say that it is very good and I am very pleased with the quality of the product,
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Response from SOSAV
Hello Monique, We are sorry to see that your order does not give you complete satisfaction :-( It seems that you have not yet contacted our team concerning this part. We invite you to contact us by e-mail at [email protected] : our team will be happy to help you once informed directly. Have a nice day! Sincerely, The SOSav.fr team
J
Rating: 4 out of 5
Received quickly
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M
Rating: 4 out of 5
Bad first experience because my parcel was lost...SOSav is not to blame, I contacted the service (top staff ????) and everything was settled quickly (refund). Very good site I recommend!
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N
Rating: 2 out of 5
Fast and careful shipping but the products do not correspond to the description
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Response from SOSAV
Hello Nicolas, We thank you for your comment and we are sorry to see that your order does not offer you complete satisfaction. It seems that you have not yet contacted our team regarding this part. In order to start taking care of this return within the framework of our after-sales service, we invite you to start by contacting us by e-mail at [email protected]: our team will be happy to help you once informed of your concern :-) Have a nice day! Sincerely, The SOSav.fr team
L
Rating: 2 out of 5
Customer service unreachable after 6pm despite the on hold message telling you that a technician will take your call, but no one answers because it's been closed since .... 18 h. Where is the customer service number on the website? I was supposed to be called back but I received emails for information... I've been using the service for a while now, but I'm not sure where to start.
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Response from SOSAV
Hello Luis, We thank you for your comment and confirm that our services are indeed closed after 6pm, as we indicate on our website and on Google. We are waiting for your answer since 12/02, date on which you contacted us about a problem with your order. Do not hesitate to come back to our team to find out more, at [email protected]. We will be happy to help you as soon as we know more :-) Have a nice day. Sincerely, The SOSav.fr Team
J
Rating: 1 out of 5
Fairly average....
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Response from SOSAV
Hello, Thank you for your comment and we are sorry to see that your order does not offer you complete satisfaction. However, it seems that you have not yet contacted our team regarding this order. In order to start taking care of your request within the framework of our after-sales service and to tell us more, we invite you to contact us by e-mail at [email protected]: our team will be happy to help you :-) Have a nice day! Sincerely, The SOSav.fr team
J
Rating: 1 out of 5
PRODUCT DOES NOT FIT AT ALL.TABLECLOTHS FOR JOYCONS SMALLER IN WIDTH
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Response from SOSAV
Hello Jacques, We thank you for your message and we are sorry to hear this news :- / In order to remedy the situation quickly, we invite you simply to send a photo of the part received directly to your customer support at [email protected] without hesitating to recall your order number. Our team will soon come back to you with a solution, rest assured. We remain available for any further information and apologize for the inconvenience caused. A very nice day to you! Sincerely, The SOSav.fr Team
S
Rating: 4 out of 5
I ordered a part for a laptop and it was not received with the color I had chosen.
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Y
Rating: 2 out of 5
I received my package in an unusual condition for this site. The screen cloth I ordered was bent, pinched. I have not yet repaired my device and I hope that it is not damaged.
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Response from SOSAV
Hello Yannick, We thank you for your comment and we are sorry to hear this news :- / We are also sorry to see that you did not contact our customer service directly to let us know and allow us to help you... In order to remedy the situation quickly, we invite you to simply send a photo of the part received directly to your customer support at [email protected] without hesitating to remind your order number. Our team will soon come back to you with a solution, rest assured. We remain available for any further information and apologize for the inconvenience caused. A very nice day to you! Sincerely, The SOSav.fr Team
J
Rating: 1 out of 5
I have to say that I am very pleased with the service and the quality of the parts I have received. In the end 3 weeks of delay for parts frankly dubious and which by the way does not work. To be avoided.
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Response from SOSAV
Hello Judicael, We thank you for your comment and we are nevertheless quite surprised because this order was the subject of an after-sales service on 09/02: you would have received a new part also in bad condition? It seems that we have not contacted our customer support about this. We use the same components for our repairs, which we guarantee for 99 years, so it is surprising that you received two defective parts from two different batches :- / We are waiting to hear from you at [email protected] in order to check on this order. Have a nice day. Sincerely, The SOSav.com Team
Y
Rating: 4 out of 5
Good ergonomics of the site, good ordering procedure, impeccable delivery.
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S
Rating: 4 out of 5
Fast shipping but compatible battery and not branded as written on the site. It's a shame. It still seems to hold the charge. It's only been four days. I hope it will last.
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B
Rating: 4 out of 5
Products in accordance with my expectations.
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P
Rating: 4 out of 5
Bon site
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T
Rating: 4 out of 5
Package arrived quickly
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P
Rating: 4 out of 5
The part I ordered was the same as the one I ordered, and the shipping time was very fast. Top
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F
Rating: 4 out of 5
Well
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K
Rating: 4 out of 5
I have received my order. I have been informed about the delivery in my mailbox.
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T
Rating: 4 out of 5
Fast delivery, no problem
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F
Rating: 2 out of 5
Product received not in conformity!
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Response from SOSAV
Hello François, Thank you for your comment and we are sorry to hear about this information. Fortunately, our customer support team took the necessary steps within hours of receiving your message to send you a new part, so everything is resolved ;-) In the future, please feel free to contact our team directly at [email protected] to save time. Have a nice day! Sincerely, The SOSav.com team
C
Rating: 2 out of 5
Wrong item and they ask me to send it back and wait 10 days for reapproval. Not even a spontaneous refund. The part that is supposed to be compatible is more q7'a peu près. Very disappointed
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J
Rating: 4 out of 5
I put 4 Stars because I am satisfied with the navigation on the site and the choice of my article however more expensive than in other shops.
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J
Rating: 1 out of 5
The complaint with SOSAV for the home button not working, they ask me for a photo of the front and back of the button received which means reassembling everything! it would have been wise to advise customers to do this BEFORE assembly. So I give up = money lost
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Response from SOSAV
Hello Jacqueline, We thank you for your comment and are sorry for this incident. Electronic components are not immune to malformation or defective cases, being very fragile. In the event that the component in question does indeed prove to be defective, several factors may be to blame. What is certain, however, is that the device will have to be disassembled again in any case, since this part obviously does not work and must be replaced: it will then be easy for you to take these photographs at that time. Then, you are of course warned that we will take care of the problem in this way because it is indicated in the general conditions of sale that you have read and signed when validating your order. There is nothing to prevent your request from being taken care of, it is already in progress. Finally, it is quite obvious that the pictures must be taken AFTER the installation, it allows us to check the condition of the room, and unfortunately there would be no sense in taking this picture BEFORE using it. Our team is waiting for your answer in order to continue the processing of your request :-) Do not hesitate to answer directly to our e-mail. Have a nice day ! Sincerely, The SOSav.fr Team
J
Rating: 1 out of 5
I have received the order and I am extremely pleased with the service and the pills.
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Response from SOSAV
Hello Julien, ? we thank you for your comment and confirm that your order has been shipped on 03/02/2021 by our logistics team, in green letter without tracking, according to your request and as indicated by the online tracking of it on your customer area. The shipping time can run up to ten days after the shipment currently. For more information, do not hesitate to contact our customer support at [email protected], we will be happy to inform you. Have a nice day. Sincerely, The SOSav.com Team
B
Rating: 4 out of 5
Efficiency and speed
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C
Rating: 1 out of 5
The part received does not work.
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Response from SOSAV
Hello Charles, Thank you for your message and we are sorry to hear this news :- / It seems that you have not yet contacted our team regarding this obviously defective part. In order to remedy the situation quickly, we invite you to simply send a photo of the part received directly to your customer support at [email protected] without hesitating to remind your order number. Our team will soon come back to you with a solution, rest assured. We remain available for any further information and apologize for the inconvenience caused. A very nice day to you! Sincerely, The SOSav.fr Team
A
Rating: 4 out of 5
Very good delivery
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D
Rating: 4 out of 5
very fast and very good value for money
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F
Rating: 4 out of 5
Nothing to add
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D
Rating: 4 out of 5
Compliant
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E
Rating: 4 out of 5
Ras !
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N
Rating: 2 out of 5
The product sold does not work with the Nintendo Switch as advertised
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Response from SOSAV
Hello Nicolas, We are sorry to see that your order does not give you complete satisfaction. It seems that you have not yet contacted our team concerning this obviously defective part. In order to start taking care of this return within the framework of our after-sales service, we invite you to contact us by e-mail at [email protected]: our team will be happy to help you once informed of this incident :-) Have a nice day! Sincerely, The SOSav.fr team
M
Rating: 2 out of 5
Poor quality products
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Response from SOSAV
Hello Mohamed, We are sorry to see that your order does not give you complete satisfaction. It seems that you have not yet contacted our team regarding this part which does not seem to suit you. Moreover, they are official stickers of the brand 3M, whose reputation in terms of reliability is no longer to be made :-( We invite you to contact us by e-mail at [email protected] in order to make the point on this order: our team will be happy to help you :-) Have a great day! The SOSav.fr team
A
Rating: 4 out of 5
Good price, fast delivery. However, it would be necessary to put a little more information on your products such as the origin (original battery or compatible) and the theoretical autonomy. It would help to make a choice!
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P
Rating: 4 out of 5
Perfect, I was able to change the battery of my old IPhone 5 s at a lower cost
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B
Rating: 1 out of 5
Order still not received
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Response from SOSAV
Hello Bruno, ? We thank you for your comment and confirm that your order has been shipped on 25/01/2021 by our logistics team, in green letter without tracking, according to your request. The shipping delays can run up to ten days after the shipment at the moment ? I have not yet contacted our team regarding this long-delayed parcel. Do not hesitate to contact us by e-mail at [email protected] : our team will be happy to help you :-) ? We look forward to hearing from you, and wish you a wonderful day! Sincerely, The SOSav.fr Team
M
Rating: 4 out of 5
Smooth sailing
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O
Rating: 4 out of 5
A well done site.
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E
Rating: 4 out of 5
Nickel
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