Orders are consistently received quickly, often within just a few days, and products match their descriptions accurately, which enhances customer trust. The quality of parts is frequently highlighted, with many noting that components like screens and batteries perform exceptionally well, aligning with expectations set by the product descriptions. Customers appreciate the clear and helpful tutorial videos that accompany their purchases, making DIY repairs accessible and straightforward.
I ordered a lens once and never received it, so I got my money back. I think it's a shame that I had to recommend the same lens at 5 times the price to receive it.
Translated reviews
Response from SOSAV
Hello Maxime, We thank you for your comment and we are sorry for this incident. You had indeed used a discount code in your first order that did not succeed, code that you did not use in the second, explaining this difference in amount. Our team has just come back to you to propose a new discount code created especially for you on this occasion. We remain available for any further information, do not hesitate. Very nice day to you! Sincerely, The SOSav.fr Team
J
Jérôme M.
Rating: 4 out of 5
Delivery time was long but order received
Translated reviews
L
Léo B.
Rating: 4 out of 5
Very easy to use
Translated reviews
S
SOFIANE M.
Rating: 1 out of 5
First order and bad experience, contacted by email no answer and by call after 12 minutes of waiting its cut... first and last time on this site I advise not.
Translated reviews
Response from SOSAV
Hello Sofiane, We are sorry if our lines were momentarily saturated during this particular period. We note however that you have had a return from our team since then and that a new order fully taken care of by our team was shipped yesterday afternoon. Do not hesitate to contact us at [email protected] if you need to, we are available and answer most of the time during the day. See you soon! Sincerely, The SOSav.Fr Team
J
Jacobus V.
Rating: 4 out of 5
No worries
Translated reviews
P
Patrick C.
Rating: 1 out of 5
An order from July 2, 2020 has still not arrived despite my reminders. I recommended the same product on December 11, 2020 and it arrived 15 days later. I paid twice for this product.
Translated reviews
Response from SOSAV
Hello Patrick, We thank you for your comment and we are sorry to hear this news :- / In order to remedy the situation quickly, we invite you simply to contact our customer support at [email protected] without hesitating to recall your order number SOPEUCBWZ. Our team will soon come back to you with a solution, rest assured. We remain available for any further information and apologize for the inconvenience caused by this bug. Have a nice day! Sincerely, The SOSav.Fr Team
A
alain M.
Rating: 1 out of 5
did not receive my order made on December 17
Translated reviews
Response from SOSAV
Thank you for your comment... We confirm that your order has been shipped on 17/12/2020 by our logistics team, in green letter without tracking, according to your request. The shipping time can be up to ten days after the shipment in this particular period. It seems that you have not yet contacted our team regarding this shipment. Please do not hesitate to write to us at [email protected] so that we can take stock of the situation and offer you appropriate solutions ? Waiting for your return, our team wishes you a great day! Sincerely, The SOSav.Fr Team
S
Samuel M.
Rating: 4 out of 5
Received on time and very good material ?
Translated reviews
S
Sacha M.
Rating: 4 out of 5
Very clean and understandable site, fast delivery (3 days) and complete order.
Translated reviews
T
thomas P.
Rating: 4 out of 5
TB, customer service bof, I called, 3/4 times, impossible to get someone.
Translated reviews
D
Dominique S.
Rating: 4 out of 5
Fast and inexpensive delivery by post. Adequate material.
Translated reviews
N
Nicolas C.
Rating: 1 out of 5
Colie does not match the picture
Translated reviews
Response from SOSAV
Hello Nicolas, We thank you for your comment and we are sorry for this incident. We note that your request is already being processed by our customer support, several solutions will be proposed to you shortly and everything will be back in order quickly. We remain available for any further information at the usual address, [email protected]. Have a nice day. Sincerely, The SOSav.Fr Team
J
Jean-Marc C.
Rating: 4 out of 5
Package arrived quickly, the box was damaged, but not the inside.
Translated reviews
R
Rija C.
Rating: 4 out of 5
Very interesting site, a lot of choice, not expensive
Translated reviews
J
Joel R.
Rating: 4 out of 5
Well
Translated reviews
V
Vaniet B.
Rating: 4 out of 5
Very good spare part, good quality, just the delivery a bit slow
Translated reviews
P
patrick B.
Rating: 4 out of 5
good, clearly explained products
Translated reviews
Q
Quentin B.
Rating: 4 out of 5
Noisier power supply than the original one, but it does the job perfectly.
Translated reviews
A
ANNE G.
Rating: 2 out of 5
Everything is in English, whereas the law requires you to use the language of the buyer's country (law of 4/08/1994). I do not understand the instructions in English, which can be detrimental to the proper installation of the product. Are the spatula and the cloths useful or do they just increase the selling price?
Translated reviews
Response from SOSAV
Hello, We don't understand your remark because our site is in French... And you have, moreover, received the automatic emails of confirmation and shipment of order in French. The English version is only displayed for users based in England or across the Atlantic. Perhaps you are using a VPN that has distorted the IP data? Having ordered a hydrogel film to protect the screen of your phone, the wipes allow to clean the screen of dirt and the spatula to facilitate the installation. They are therefore essential accessories as you can see in our video presentation of the article (https://youtu.be/FIZ8VWuNaCc)! Wishing you a nice day, The SOSav team
J
Jean pierre B.
Rating: 1 out of 5
More than a week and still haven't received the phone shell
Translated reviews
Response from SOSAV
Hello Jean-Pierre, We are sorry for the longer than normal delivery times during this holiday season and the health crisis. We are also dependent on it. However, your order placed on 14/12 has been shipped the same day by our logistics in letter without tracking. By choosing this method of delivery, we do not have the possibility to locate the product and it takes at least 5 working days in normal time (except in the current context). If it is not already the case, your package should arrive very soon. If you need a faster delivery, we offer express carriers. Best regards,
M
moustapha M.
Rating: 1 out of 5
I started to disassemble the iphone but one of the screwdrivers doesn't fit. It's not serious. the tri wing screwdriver is missing and you put a criciform in its place. i end up with my iphone open in two.
Translated reviews
Response from SOSAV
Hello Moustapha, We are sorry for this inconvenience, it is a machining error of our supplier and we will forward the information. However, we note that you have not contacted us about this. We invite you to send us an email at [email protected] so that our team can schedule a return as soon as possible. With our apologies for the inconvenience caused, Sincerely,
A
Amine E.
Rating: 1 out of 5
Order not received
Translated reviews
Response from SOSAV
Hello Amine, Your order placed on Friday 11/12 at 3:53 pm has been shipped the next business day, Monday 14/12 by our logistics. However, you didn't choose an express delivery but a simple letter without tracking (at 2.99). We do not have the possibility to locate the package. This method of delivery usually takes 4 to 5 working days but with the festive period and the health crisis, the delays can unfortunately be lengthened. We are sorry about this even if we are also dependent on it. As indicated by email, you can refuse the delivery so that it can be returned to us free of charge. And if needed, we propose carriers with express delivery in 24/48h to receive your parcels more quickly. Sincerely yours,
J
jean-pierre B.
Rating: 4 out of 5
fast and serious
Translated reviews
P
philippe P.
Rating: 4 out of 5
Very clear
Translated reviews
T
thomas B.
Rating: 4 out of 5
I was not satisfied with the product I received and the customer service was very reactive to send me a new product. I have the impression that customer satisfaction is important for Sosav and it is rather reassuring
Translated reviews
A
Alain G.
Rating: 4 out of 5
Good buy, fast delivery
Translated reviews
C
catherine M.
Rating: 2 out of 5
The product ordered is not the right one, despite the correct reference. Does not correspond to my expectations.
Translated reviews
Response from SOSAV
Hello Catherine, We are sincerely sorry for this supplier error. However, we note that you are in contact with our customer service by email in order to solve this problem. As agreed, your order will be refunded. We look forward to hearing from you,
J
Jean-Pierre J.
Rating: 4 out of 5
delivery too long compared to AMAZON
Translated reviews
L
Ludovic M.
Rating: 4 out of 5
Nothing to report
Translated reviews
M
Médusa G.
Rating: 2 out of 5
I did not receive everything I ordered ... A panda shell for galaxy j3 became a pink shell for galaxy note 4
Translated reviews
Response from SOSAV
Hello, we are not sure we understand your message... Your order of 09/12 includes 2 batteries for Xbox One controller as well as a wired headset and not a case for Galaxy J3. If this is another order with another account, please contact our customer service by email at [email protected] to clarify things! Sincerely,
E
Endy C.
Rating: 4 out of 5
Works well
Translated reviews
C
Christophe R.
Rating: 4 out of 5
Purchase in accordance with my request.
Translated reviews
J
Julian G.
Rating: 1 out of 5
I have not received the ordered item
Translated reviews
Response from SOSAV
Hello Julian, Thank you for your comment and we are sorry to see that your order did not give you complete satisfaction. It seems that you have not yet contacted our team about this matter. In order to start taking care of this return within the framework of our after-sales service, we simply invite you to contact us by e-mail at [email protected] so that we can find a solution for you quickly. Have a nice day! Sincerely, The SOSav.fr Team
M
Marie D.
Rating: 1 out of 5
Very well designed
Translated reviews
Response from SOSAV
Hello Marie, Thank you very much for your comment and we are delighted that your customer experience at SOSav went well. In this case, do not hesitate to adapt your rating to your satisfaction ;-) We remain available if needed at [email protected], do not hesitate. Very nice day to you. Sincerely, The SOSav.Fr Team
B
Baptiste C.
Rating: 1 out of 5
I've been using them for a while now and they are very good................................... The service is also disappointing and they assure us that it's our fault! Unacceptable. I do not recommend it at all.
Translated reviews
Response from SOSAV
Hello Baptiste, We thank you for your comment and are very surprised to learn this information, as we have not had any exchange with you about this order, after checking the email address of your SOSav customer account or your first and last name. Do not hesitate to contact our customer support [email protected] for any question, we are available and will assist you with pleasure. Have a nice day :-) Sincerely, The SOSav.com Team
M
Masia S.
Rating: 4 out of 5
Complete site and quality parts, not like on Amazon...
Translated reviews
D
Daniel C.
Rating: 2 out of 5
I would like to make a return of the order that I requested because it does not correspond to what I want. I would like to make another order and to be advised but nobody answers to the number indicated thank you in advance for being able to answer me The screen that I ordered is bigger than the one that I want cordially
Translated reviews
Response from SOSAV
Hello Daniel, Thank you for your message and we are very sorry to hear about this. However, it seems that you have not yet contacted our team about this issue. In order to remedy the situation quickly, we invite you to simply send a photo of the part received directly to your customer support at [email protected] without hesitating to remind your order number. Our team will soon come back to you with a solution, rest assured. We remain available for any further information. A very nice day to you! Sincerely, The SOSav.Fr Team
E
Eliane F.
Rating: 4 out of 5
Perfect, received in the time indicated. I would like to review the sorting of the display by brand...to find the product more easily...fortunately the search engine makes up for some of the shortcomings
Translated reviews
M
Mike C.
Rating: 1 out of 5
The tips of the screwdrivers I bought simply broke off after the first use. Defective material and did not even allow me to open the Joy Con of my Nintento switch! I am extremely disappointed, I had to recommend new screwdrivers on another site.
Translated reviews
Response from SOSAV
Hi Mike, We are sorry to hear this news :-( We work with the same Kit, the one you received is possibly defective, these things happen unfortunately, and our team always has several strings to its bow in this type of figure. However, it seems that you have not yet contacted us about this... We would have sent you a new copy for free. If you need help, please contact us at [email protected]: our team will be happy to help you :-) Have a nice day! Sincerely, The SOSav.fr team
T
teresa L.
Rating: 1 out of 5
I ordered a nintendo dsi motherboard and I received a Japanese one, impossible to change the language so no I am not satisfied. I could have had this Japanese product at 10 euros but 52 euros with shipping that and all simply theft
Translated reviews
Response from SOSAV
Hello Teresa, We are sorry to hear about this information. It seems that you have not yet contacted our team regarding this part. In order to start taking care of this return within the framework of our after-sales service, we invite you to contact us by e-mail at [email protected]: our team will be happy to inform you quickly :-) Have a good afternoon! Sincerely, The SOSav.fr Team
We use cookies for audience measurement and improving user experience.
English 
Français 
Español 
Italiano 
Deutsch 