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M
Rating: 4 out of 5
perfectly
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Customer reviews of SOSAV
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 26 971 published reviews
Summary of reviews
Orders are consistently received quickly, often within just a few days, and products match their descriptions accurately, which enhances customer trust. The quality of parts is frequently highlighted, with many noting that components like screens and batteries perform exceptionally well, aligning with expectations set by the product descriptions. Customers appreciate the clear and helpful tutorial videos that accompany their purchases, making DIY repairs accessible and straightforward.
Reviews 1, 2 and 4 stars
Reset filtersK
Rating: 2 out of 5
2 days longer than expected
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Response from SOSAV
Hello Kenny, Thank you for your message :-) You have selected a shipping method by simple letter without tracking, the time transmitted by the postal services is indicative and is likely to vary, especially in this particular period of second confinement and approaching holidays. As you can imagine, we do not have control over the delivery of your package and are dependent on carrier delays, just like you... We hope that your order offers you complete satisfaction. Very nice day to you! Sincerely, The SOSav.Fr Team
A
Rating: 4 out of 5
Good value for money, fast delivery
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M
Rating: 4 out of 5
Attractive price and fast delivery
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Y
Rating: 4 out of 5
Very good
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A
Rating: 1 out of 5
The lens delivered still does not match the console model. The same lens was sent.
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Response from SOSAV
Hello Alexandre, We thank you for your message and we are sorry to learn this information. This part is however dedicated for your model of console, there are however several versions of this console which can play in the good compatibility of the installed part. We note that you have not contacted our team about this issue so that we can find a solution. We are currently waiting for the return of our supplier to target where the anomaly comes from, in order to solve it quickly :-) Our team is available as usual at [email protected]. Have a nice day! Sincerely, The SOSav.com Team
D
Rating: 4 out of 5
I'm very pleased with the delivery of this product. I'm very pleased with the quality of the product and the quality of the service.
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T
Rating: 1 out of 5
The product that was delivered did not correspond to my request.
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Response from SOSAV
Hello Benjamin, Thank you for your comment :-) You have ordered a LCD Screen - MacBook Pro 13" Retina A1502 (2015) and it is indeed what you confirm having received in your message to our customer service yesterday afternoon. Please feel free to check your messages, our customer service has answered you. We remain at your disposal for any further information and wish you a very nice day. Sincerely, The SOSav.Fr Team
D
Rating: 4 out of 5
Fluid and easy to access.
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J
Rating: 1 out of 5
I received a message a few days after ordering that the item was sold out. I am waiting for a refund and will not order from this site again. 1st and last time.
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Response from SOSAV
Hi Jenny, Thank you for your message and we are sorry to hear about this news :- / Nevertheless, your order is listed as having been shipped as of 11/30/2020 by untracked letter, as per your request. It seems that you have not contacted our customer support about this yet. In order to remedy the situation quickly, we invite you to simply contact us at [email protected] without hesitating to recall your order number. Our team will soon come back to you with a solution, rest assured. We remain available for any further information and apologize for the inconvenience caused. Have a nice day! The SOSav.Fr Team
L
Rating: 4 out of 5
Order conforms, good delivery tracking
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H
Rating: 4 out of 5
R.A.S
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J
Rating: 1 out of 5
I ordered a Honor 9 battery and received a Honor 9 LIT battery. I had to contact the after sales service and they confirmed that the right battery had been sent to me.... more than 6 months later and still no battery and even less news from the seller about their mistake.
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Response from SOSAV
Hello Jonathan, We are sorry to see that this new after-sales order has still not reached you. It seems that you have not yet contacted our team regarding this new shipment dated August 14th which was never received. Do not hesitate to contact us at [email protected] if you have any questions about a pending order, our team will be happy to help you :-) For your information, our team has registered the shipment of a third battery today, which should arrive soon. Have a nice day ! Sincerely, The SOSav.fr Team
B
Rating: 4 out of 5
I have to say that I am very pleased with the quality of the product and the service I received.
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D
Rating: 4 out of 5
I had ordered several parts including a terroir for mini -sim card for iPhone 6. I had the bad surprise to receive it all twisted. I had to straighten it. Too bad it was not protected like the other parts in a small piece of rigid cardboard.
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B
Rating: 1 out of 5
The site is very good but the product information is bad : I ordered an accessory for my Dyson CY27 vacuum cleaner, the part was supposed to be compatible with CY27, it is not. I will certainly change my mind once the free return is done and I will find the right part number on the website. I will thank the customer service if they could help me find the right part!
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Response from SOSAV
Hello Bertrand, We thank you for your message and we are sorry to hear about this news :- / Our team has just answered your message and proposed several solutions about this incident. We remain available for any further information and apologize for the inconvenience caused. Have a nice day! The SOSav.Fr Team
C
Rating: 4 out of 5
service impeccable
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C
Rating: 4 out of 5
good transaction
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S
Rating: 1 out of 5
I have received half of my order
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Response from SOSAV
Hello Frederic, Thank you for your message and we are sorry to hear about this information. It seems that you have not yet contacted our team regarding this packaging incident. In order to start the handling of this return within the framework of our after-sales service, we invite you to contact us by e-mail at [email protected] in order to take stock of what you have received and what you are missing: our team will be happy to help you :-) Have a great day! The SOSav.fr team
P
Rating: 1 out of 5
Extremely disappointed. My order, a tempered glass protective window for smartphone was delivered today, 10 days after its shipment. The product, packed in a soft bubble wrap, with no indication of fragility, arrived broken. This underlines a lack of respect for the product, and the customer. This is not worthy of a professional trader.
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Response from SOSAV
Hello Patrick, We thank you for your message and we are sorry to learn about this delivery incident :- / In order to remedy the situation quickly, we invite you simply to send a photo of the part received directly to your customer support at [email protected] without hesitating to recall your order number. Our team will soon come back to you with a solution, rest assured. We remain available for any further information and apologize for the inconvenience caused. Have a nice day! The SOSav.Fr Team
T
Rating: 2 out of 5
The advertised description of the product does not conform to the product delivered. This company must be more precise and above all fair in describing the product it delivers.
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Response from SOSAV
Hello Thierry, We are sorry to see that your order does not offer you complete satisfaction. Here is the information we provide on the product sheet you ordered: Features: Capacity: 4400 mAh Voltage: 10.8- 11 V Number of cells: 6 Reference: VGP-BPS35 Compatibility: Sony Vaio Fit 14E Quality: The Sony BPS 35 battery is an original battery. Our team apologizes if this lacks precision. It seems that you have not yet contacted our team about this battery. We invite you to contact us by e-mail at [email protected] in order to make the point together on this order. Have a nice day! The SOSav.com team
P
Rating: 4 out of 5
ras.
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R
Rating: 4 out of 5
Everything matches my expectations except the screen which does not have the same characteristics as the original one (the black is not as black as an apple screen.).
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A
Rating: 4 out of 5
Material well received in time and hours. Nice Tito. Not the best equipment but sufficient and with a practical pouch. CLEAR
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D
Rating: 4 out of 5
Responsive after-sales service following a defect on the product received.
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S
Rating: 4 out of 5
I'm very happy with the site and the delivery. I have to be careful because when you enter your shipping information, the default country is France Outre-Mer and so I had to cancel an order and start over. Apart from that it's great
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D
Rating: 4 out of 5
Lack of a tracking number
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R
Rating: 2 out of 5
The connector is bigger than the original one and impossible to solder it on the phone I tried everything to maintain it but it was a failure.I just have to find another charging connector.
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Response from SOSAV
Hello, Thank you for your review! Please contact our customer service at [email protected] so that we can solve your problem. Sincerely, The SOSav team.
C
Rating: 4 out of 5
For the moment I have no comments to report, we will see in time
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C
Rating: 4 out of 5
Compliant product
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L
Rating: 4 out of 5
Quite a comprehensive site with lots of repair tips and tutorials.
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S
Rating: 4 out of 5
Good presentation of the whole
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M
Rating: 4 out of 5
well
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C
Rating: 4 out of 5
Simple order taking / fast delivery / nothing to complain about logistically
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B
Rating: 4 out of 5
Nothing to say satisfactory delivery.
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S
Rating: 2 out of 5
Hello, Orders received in several parts. Parcel and not quite as expected. Several reminders had to be made via FB. The contact on FB is very cordial and responsive. As of today, I still haven't received what is ordered... I hope that the items delivered and not ordered will not be charged via PayPal. Kind regards, and have a nice day, Samuel Sipulante
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Response from SOSAV
Hello Samuel, Thank you for your message :-) The parts of your order are still waiting to be restocked. Do not hesitate to contact our team at the usual address [email protected] if you have any question about this, we will inform you as usual with pleasure. Have a nice day and see you soon! Sincerely, The SOSav Team
C
Rating: 1 out of 5
DECEIVED
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Response from SOSAV
Hello Celine, We thank you for your message and we are sorry to hear that your experience with SOSav is not entirely satisfactory. Please do not hesitate to contact our team directly at [email protected] if you would like us to find a solution together. We remain available if needed, do not hesitate. Sincerely, The SOSav.Fr Team
F
Rating: 4 out of 5
speed and seriousness
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P
Rating: 4 out of 5
first use, very satisfied
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A
Rating: 2 out of 5
The quality of the screen (oneplus 5) is not the same as the original, the colors of the new screen are more bland. The screen does not take into account the gestures screen off. The responsiveness to touch is not as fast as the original.
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Response from SOSAV
Hello Arnaud, We are sorry to see that your order does not offer you complete satisfaction :-( It seems that you have not yet contacted our team concerning this screen. In order to start taking care of this return within the framework of our after-sales service, we invite you to contact us by e-mail at [email protected] by sending us front and back photos of the screen received: our team will be happy to help you :-) Have a nice day! Sincerely, The SOSav.fr team