Customer reviews of SOSAV

9,3 /10

Based on 26 971 published reviews

5 21k 78% 4 4 196 16% 3 921 3% 2 328 1% 1 524 2%

Summary of reviews

Orders are consistently received quickly, often within just a few days, and products match their descriptions accurately, which enhances customer trust. The quality of parts is frequently highlighted, with many noting that components like screens and batteries perform exceptionally well, aligning with expectations set by the product descriptions. Customers appreciate the clear and helpful tutorial videos that accompany their purchases, making DIY repairs accessible and straightforward.

Reviews 1, 2 and 4 stars

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Sebastien P.

Published on 22/09/2020 à 12h08

Very good product I recommend.

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Patrice M.

Published on 21/09/2020 à 21h36

fast delivery and product as described

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Olivier F.

Published on 21/09/2020 à 15h53

Excellent advice and delivery.

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Response from SOSAV Published on 22/09/2020

Hello Olivier, Thank you for your message :-) See you soon at SOSav! Sincerely, The SOSav.Fr team

sylvain R.

Published on 21/09/2020 à 07h42

I'm not sure how to use the screen, but it's not a perfect match for the original screen, so it can be misleading. I appreciated the replacement help videos.

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Nicolas C.

Published on 20/09/2020 à 15h31

Images and products not identical, products that do not even fit and work properly. To be avoided!

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Response from SOSAV Published on 21/09/2020

Hello, thank you for your feedback! If you wish, you can contact our customer service at [email protected] so that we can offer you a solution to the problem you encountered! Sincerely, The SOSav team

olivier G.

Published on 20/09/2020 à 13h55

The part fit well in the console and gave it a facelift . shipped quickly .

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Guy P.

Published on 20/09/2020 à 10h47

Very easy to access and use

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Robert P.

Published on 19/09/2020 à 17h08

I am very pleased with the quality of the product and the service. Very satisfied.

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bruno D.

Published on 19/09/2020 à 12h08

Bought a template for iphone 8, lame and considering the price, I will avoid SOSAV.

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Response from SOSAV Published on 21/09/2020

Hello, thank you for your feedback! If you want to return the part, our customer service is at your disposal at [email protected] ! Have a nice day! Sincerely, The SOSav team

Patrice L.

Published on 18/09/2020 à 12h40

I received the order quickly, the material (tools) are excellent, the battery well wrapped, except that on the site youtube it would have been able to specify that the hair dryer to remove the shell is not too hot and too ready I damaged the screen.

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Huseyin A.

Published on 18/09/2020 à 11h25

Doesn't work this piece?

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Response from SOSAV Published on 18/09/2020

Hello Huseyin, We thank you for your message and we are sorry to hear this news :- / In order to remedy the situation quickly, we simply invite you to send a photo of the part received directly to your customer support at [email protected] without hesitating to recall your order number and the manufacturer's reference of the iPhone. Our team will soon come back to you with a solution, rest assured. We remain available for any further information and apologize for the inconvenience caused. Have a nice day!

Prescillia D.

Published on 17/09/2020 à 22h03

Not received the right parts again

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Florent F.

Published on 17/09/2020 à 18h06

I have bought an iPhone X charging connector and a speaker so I change it all very very well the tuto are nickel all happy with me I put the tel back on the road everything works well I was delighted and after three minutes the phone turns off and this rallume all alone I said update and the no every three minutes my tel turns off and this I went to a repairer and said the tablecloths you changed are not compatible so thank you I paid 120 euro to change my tablecloth at the repairer and my phone works properly so I am really not happy with your site with parts that are not compatible or do not work I am very disappointed I think a refund is not possible??? I am very disappointed with your site and the parts are not compatible or do not work, I think a refund is not possible. I think I will not buy from you again if you do not do anything.

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Response from SOSAV Published on 18/09/2020

Hello Florent, We thank you for your message and we are sorry to learn this information :-( It seems that you have not yet contacted our team on this subject. In order to check the status of your order with our after-sales service, please contact us by e-mail at [email protected] and give us the manufacturer's reference of your iPhone: our team will be happy to help you :-) Have a great day! The SOSav.fr team

aurélien G.

Published on 17/09/2020 à 17h13

Perfect!

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Stéfan T.

Published on 17/09/2020 à 16h32

I was very pleased with the service and the product. I am very pleased with the service and the product.

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Nicolas L.

Published on 17/09/2020 à 12h18

On-time delivery

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Mathilde L.

Published on 17/09/2020 à 11h25

Defect of the part for liPhone

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Response from SOSAV Published on 17/09/2020

Hello again Mathilde, As our team has indicated to you, all you have to do is send us a photo of the part you have received, together with the order number and the manufacturer's reference of your device to the address [email protected] so that we can check it together :-) Do not hesitate to contact our team directly if you have any questions, we are available. Have a nice day! Sincerely, The SOSav.Fr team

Phil G.

Published on 17/09/2020 à 10h21

Tutorial about the device to be repaired missing a very close-up picture to show the process

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julien G.

Published on 17/09/2020 à 09h17

I received the part and it works fine, but I had to wait 2 1/2 weeks to get it.

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Vincent C.

Published on 16/09/2020 à 16h39

Very interesting site at the base but there battery of Iphone SE received refused any load.

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Response from SOSAV Published on 17/09/2020

Hello Vincent, We thank you for your message and we are sorry to hear about this :- / Have you tried to contact your customer service about this so that we can offer you a solution quickly? In order to remedy the situation, we invite you to simply send a photo of the part received directly to your customer support at [email protected] without hesitating to remind your order number. Our team will get back to you shortly. We remain available for any further information and apologize for the inconvenience caused. Have a nice day! Sincerely, The SOSav.Fr Team

Gilles P.

Published on 16/09/2020 à 16h11

the parts replacement tutorials are a great idea

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Isabelle R.

Published on 16/09/2020 à 16h02

No problem. Delivery on time.

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Jimmy B.

Published on 16/09/2020 à 13h41

Product hs not working

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Response from SOSAV Published on 16/09/2020

Hello Jimmy, We are sorry to see that your order does not give you complete satisfaction. It seems that you have not yet contacted our team regarding this obviously defective part. In order to start the handling of this return within the framework of our after-sales service, we invite you to contact us by e-mail at [email protected] and send us the photos of the part received: our team will be happy to help you :-) Have a nice day! The SOSav.fr team

Luka J.

Published on 16/09/2020 à 12h35

I have received my order and I am very pleased with the service.

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Amanda E.

Published on 16/09/2020 à 12h02

Order taken fast payment and then nothing. No delivery date, no information nothing so yes bad. And am I satisfied with the delivery? Well I'll tell you once I'm delivered, which is not the case.

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Response from SOSAV Published on 16/09/2020

Hello, Thank you for your review! Your order has been shipped on 02/09 by our logistics department! Could you please contact our customer service at [email protected] so that we can offer you a return solution? We look forward to receiving your email. Sincerely, The SOSav team

Marc-André L.

Published on 16/09/2020 à 08h25

A bit of a delay but just right. Very good advice.

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fabrice D.

Published on 16/09/2020 à 07h42

R.A.S

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Alexandre S.

Published on 16/09/2020 à 07h24

1 month and a half to receive a dysfunctional battery, I do not recommend this site for the purchase of phone parts. Moreover the site sells itself to have an ecological action, but they do not care about recycling the old battery and the dysfunctional because they told me to keep them. In short an image of facade for a quality of mediocre parts.

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Response from SOSAV Published on 16/09/2020

Hello, thank you for your opinion! You have the possibility to recycle your battery by throwing it in a terminal recovering electronic products, that you find in most supermarkets and electronic stores. Our team remains available by mail, chat or phone for any further information. Wishing you an excellent day! Sincerely, The SOSav team

Camille S.

Published on 16/09/2020 à 06h26

package not received

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Response from SOSAV Published on 16/09/2020

Hello, Thank you for your feedback! Your order was sent on 04/09. Could you please contact our customer service at [email protected] so that we can reship it? Sincerely, The SOSav team

thomas S.

Published on 16/09/2020 à 03h45

Screen break after two days. Without beings fall.

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Response from SOSAV Published on 16/09/2020

Hello, Thank you for your comment! Unfortunately, our warranty does not cover breakage :/ We are very sorry for this situation! Sincerely, The SOSav team

Théo F.

Published on 15/09/2020 à 09h54

R. a. s

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O L.

Published on 13/09/2020 à 10h51

Good value for money

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damien K.

Published on 11/09/2020 à 10h39

good site, delivery too

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pascal S.

Published on 11/09/2020 à 05h01

No problems at the level of the battery all is super well studied. But following a bad manipulation, I broke the screen of my iPhone Grrrrr

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Julien B.

Published on 10/09/2020 à 19h52

I'm very happy with this product. Just the spatula isesamo not given (but it goes well ...)

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stephane L.

Published on 10/09/2020 à 17h49

I have received my package after more than a month after my order

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Response from SOSAV Published on 11/09/2020

- Hello, Thank you for your review! Please contact our customer service at [email protected] so that we can solve your problem. Sincerely, The SOSav team.

Dominique J.

Published on 10/09/2020 à 13h12

Very good for sosav, Chronopost less

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Philippe G.

Published on 10/09/2020 à 10h29

Satisfied

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Charlotte D.

Published on 09/09/2020 à 17h54

It is very good

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Khalid M.

Published on 09/09/2020 à 14h46

Je recommande

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