SOSAV is praised for fast and reliable delivery, with many customers noting quick shipping, on-time arrival, and well-packaged, compliant parts that match descriptions. The store earns strong appreciation for clear, helpful repair instructions and tutorials, enabling users to successfully fix devices like phones and game controllers at reduced costs. Customers repeatedly highlight the quality of parts and the effectiveness of the repairs, from batteries to screens, with many mentioning easy installation and lasting performance. The overall experience is described as professional and trustworthy, with repeat orders and high willingness to recommend SOSAV.
I received the battery, but after replacement, following the tutorial, the phone does not restart, the screen just displays a blue band for a short time, I think I broke the screen at step 7 following the indication: "Insert now a nylon spatula between the screen and the chassis of the Galaxy S6. Don't do that, if you do it at the wrong place, the screen won't turn on anymore! I just wanted to change the battery, now I have to change the screen, it would have cost me less to buy a new phone.
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Melvin P.
Rating: 4 out of 5
The site is very well thought out and easy to use, I didn't know it before and I discovered it and it's a lot better than I expected. One small problem, it's a shame that there's no metal spatula in the repair kits, otherwise it's as expected.
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Fabrice B.
Rating: 4 out of 5
1234
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Paulette G.
Rating: 4 out of 5
Very easy the site is well done
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Jean R.
Rating: 1 out of 5
I ordered a disassembly kit for iPhone 5s, and I just received a Phillips screwdriver which, alone, is useless. On the site, the photo of the kit is complete and engaging, but it is a trompe l'oeil
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Response from SOSAV
Hello Jean, We have taken note of your comment. Could you please contact our customer service at [email protected] so that we can solve the problem? Sincerely, The SOSav team
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Julien B.
Rating: 4 out of 5
The product conformed to the order, arrived a few days later as there was a weekend between. No particular problem and the part works
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Stephane F.
Rating: 4 out of 5
Very good
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Michel A.
Rating: 4 out of 5
APPLE 5S battery mounting tutorial: The video shows a connector pin mounted in reverse. But this is not very serious. Good service I recommend.
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Baptiste T.
Rating: 4 out of 5
Very good navigation on the site
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Guillaume D.
Rating: 1 out of 5
I've been trying to mount the screen, but I can't connect the TouchId connector...
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Response from SOSAV
Hello, thank you for your feedback! Could you please contact our customer service in order to solve the problem? The address is [email protected] :) Sincerely, The SOSav team
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Henri B.
Rating: 4 out of 5
well
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Noël B.
Rating: 4 out of 5
Three good
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Francis A.
Rating: 2 out of 5
Fast delivery
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Response from SOSAV
Hello, we have received your return! Could you please contact our customer service at [email protected] so that we can offer you an exchange? Sincerely, The SOSav team
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Laurent L.
Rating: 4 out of 5
Fast delivery, perfect part, very good site I recommend
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Gregory B.
Rating: 1 out of 5
Order received partially. I am missing 2 out of 4 items ... and the battery is not the right one ...
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Response from SOSAV
Hello, Thank you for your comment. Our customer service will answer your message as soon as possible :) Sincerely, SOSav
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Alexandre T.
Rating: 4 out of 5
Delivered within 3 days but to a different delivery point than the one chosen, it was however very close to the first one.
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Lucien D.
Rating: 2 out of 5
Hello. I received the iPhone 7 plus charging pad in very bad condition. The contacts have been broken and the fasteners are bent. I've mounted it anyway and I have the same result as with the old one, no charge.
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Thomas S.
Rating: 1 out of 5
Very disappointed!!!
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Response from SOSAV
Hello Thomas, Please contact our customer service department at [email protected] as soon as possible to proceed with the exchange. Sincerely, SOSav
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Rodolphe G.
Rating: 4 out of 5
Small part sent without protection
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Patrice C.
Rating: 2 out of 5
The tools I ordered don't match the screws on my iPhone, no adhesive on my Power tablecloth when other sites sell it (I had to use glue), and the instructions for repairing it stop just before reassembling it, specifying that you have to do the steps backwards (logical). My assembly is so poor because of the tools that I'll probably have to send it for repair (or the assembly will last a week)
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Angelique M.
Rating: 4 out of 5
Perfect delivery not too long to wait
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Pierre-Albéric D.
Rating: 4 out of 5
I find that just the photos as a tutorial is quite annoying especially that we have to click to have some in HD. Lack of tuto of reassembly. I'm not sure if it's a good idea to have a HD video of it, but it's a good idea to have a HD video of it.
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Paul C.
Rating: 4 out of 5
Nothing to say about the site.
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Jeremy L.
Rating: 4 out of 5
The delivery was fast. The tablecloth for the speaker and the camera was in good condition but not conform to the original one of my iPhone 6s. My smartphone can no longer change its brightness in auto.
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Natasha F.
Rating: 1 out of 5
....
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Response from SOSAV
Hello, Could you please contact our customer service at [email protected] so that we can inform you about the tracking of your package? Sincerely, The SOSav team
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Joris B.
Rating: 4 out of 5
Everything is perfect except for the joint
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Gatien F.
Rating: 1 out of 5
Never again will I order from this site, the battery pack I received I noticed was too small for my iPhone 7 plus!
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Response from SOSAV
Hello, thank you for your comment! Please contact our customer service at [email protected] and we will be able to offer you an exchange of the part. We look forward to hearing from you and wish you a good day. Sincerely, The SOSav team
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Patrick B.
Rating: 4 out of 5
fast delivery, quality product, well done site;
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Edouard D.
Rating: 4 out of 5
Very satisfied with the site
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Madeleine D.
Rating: 4 out of 5
Goods are in order. Fast delivery
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Alain C.
Rating: 4 out of 5
I'm very pleased with the service and the quality of the product, and I'm very happy with the service.
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Nix R.
Rating: 2 out of 5
I have not received my order yet.
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Response from SOSAV
Hello, Thank you for your feedback. Could you please contact our customer service at [email protected] so that we can inform you about the tracking of your package? Wishing you a good day. Sincerely, The SOSav team
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Marie G.
Rating: 4 out of 5
races ok
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Philippe H.
Rating: 4 out of 5
Very clear site
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Cyril S.
Rating: 4 out of 5
No worries
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Sébastien B.
Rating: 2 out of 5
I'm sorry, but I can't get my button to work properly. It's just that it's very sensitive at times and at other times it's stuck or works alone.
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Response from SOSAV
Hello Sebastien, Thank you for your comment. Our customer service is waiting for your choice concerning the return of the part. We wish you a very good day. Sincerely, The SOSav team
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Anthony L.
Rating: 4 out of 5
Impeccable
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Kamel Z.
Rating: 1 out of 5
Very bad experience with email support. I bought a screen + touch screen. Delivery was perfect. After replacing this screen no particular problem. However, after using a tempered glass, an area of the touchscreen does not work properly. I tried several qualities of tempered glass without result. The different exchanges with the after sales service did not lead to a satisfactory answer. As I did not order tempered glass on the site, they cannot offer any support! I find this unacceptable and have given up the sterile dialogue I had with the after sales service. I recommended a screen elsewhere and since then no problem. Obviously, I do not recommend it.
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Fabien S.
Rating: 2 out of 5
The tutorial only skimmed over the most critical part of the repair, removing the battery, but I could only know that after I did it. As a result, having followed the tutorial, i.e. removing the battery from the side, I tore a plug and my phone is now out of order for good. It should have been explained that you have to remove the battery from the top, following the 3 sticky strips that hold it. So I'm good to go and buy a new phone, and the battery I bought on the site is useless to me.
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Miguel C.
Rating: 4 out of 5
I made several orders at sosav no problem until my last order the product ordered and received does not work
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