Customer reviews of SOSAV

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 27 048 published reviews

Summary of reviews

SOSAV is praised for fast and reliable delivery, with many customers noting quick shipping, on-time arrival, and well-packaged, compliant parts that match descriptions. The store earns strong appreciation for clear, helpful repair instructions and tutorials, enabling users to successfully fix devices like phones and game controllers at reduced costs. Customers repeatedly highlight the quality of parts and the effectiveness of the repairs, from batteries to screens, with many mentioning easy installation and lasting performance. The overall experience is described as professional and trustworthy, with repeat orders and high willingness to recommend SOSAV.

Reviews 1, 2 and 4 stars

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T
Thomas M.
Rating: 4 out of 5
So I would say that it is very good but on the other hand at the level of the plate, I had to dismount the top to recover the broad flat wire because it is not on yours.
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Erwann H.
Rating: 4 out of 5
The screen I bought is not working. Is this a problem with the phone or the screen?
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Marc L.
Rating: 4 out of 5
Perfectly matches my order
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Guillaume V.
Rating: 4 out of 5
There was an item missing in the order but received shortly after
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Dominique M.
Rating: 4 out of 5
well
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Anne-Marie M.
Rating: 4 out of 5
I'm very pleased with the service and the quality of the product. However, I don't put the maximum note because of the unclear delay when the product is not available: announced 7-14 days subject to availability from the supplier but I waited more than 2 months for a product to become available (order, wait 5 weeks, cancel, then put an alert on the availability rather than recommending again: still no news ....). I ended up giving up and then recommending a product that was available this time although a bit more expensive, received in 3 days!
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Sothun C.
Rating: 4 out of 5
Well received but two days later it takes the load well.
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Yvan G.
Rating: 4 out of 5
perfectly
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Alexandre M.
Rating: 4 out of 5
Satisfied with delivery time
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Jose B.
Rating: 4 out of 5
no opinion
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Christian R.
Rating: 4 out of 5
between the order and the delivery it was very fast.
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Tristan G.
Rating: 4 out of 5
The detail of the article does not totally correspond to the article itself but I am still satisfied
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Hervé M.
Rating: 1 out of 5
The part arrived quickly but not in good condition... antenna connector missing with big scratch on the circuit... I'll send it back to you as soon as I can while waiting for a new replacement !
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Damien V.
Rating: 2 out of 5
I'm very disappointed with the quality of the battery, it's not as good as the original one, but I'm sure it will be. I am very disappointed with the merchandise, it is far from the quality of the original battery.
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Patrick C.
Rating: 4 out of 5
For me the video is not precise enough as "to show the small parts in bigger and the connectivity on different plan compared to their location" to join you nothing your interlocutor rather than the mail.
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Hakim L.
Rating: 4 out of 5
The part conforms to the order received on time. The only thing I had a problem with was the 5% discount for the first order that I was not able to benefit from when I placed the order, invalid promo code.
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Marine B.
Rating: 4 out of 5
The site is quite well done and easy to search, however the quality of one of the products we bought is really poor.
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Stéphan O.
Rating: 4 out of 5
perfect fast delivery
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Jerome E.
Rating: 1 out of 5
I have ordered a screen for my MacBook Pro and the image quality is poor compared to before. I also ordered a charger that is not the right one even though it says that all orders are checked against the computer's match so I am disappointed.
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Alexandre T.
Rating: 4 out of 5
Good product works perfectly
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Romain R.
Rating: 4 out of 5
The product sent was not the right one Fortunately, the error was quickly corrected
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Yoan L.
Rating: 4 out of 5
Perfect site with video explanation it's great! Very good site! I've had a long delay before receiving my package because it was out of stock ... very good site in general!
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Justine L.
Rating: 4 out of 5
The navigation on the site is simple and allows you to find what you are looking for without too much trouble. The package was received a week after the order (I had not taken a special shipment) so I am happy. The piece arrives in its bubble envelope so it's safe.
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Loic M.
Rating: 4 out of 5
receipt is well packaged!
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Daniel Q.
Rating: 2 out of 5
lack of instructions and fragile glass: it broke !!!!!!!
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Response from SOSAV
Hello Daniel, Thank you for taking the time to share your opinion. You have certainly noticed our commitment to the planet, that's why our guides are only available online with the possibility to print them in PDF if you want a paper version. Please contact our support team at [email protected] if your item was damaged in transit. With our apologies. Sincerely, The SOSav team
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François D.
Rating: 4 out of 5
all is well
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Anonymous A.
Rating: 1 out of 5
It's been 1 month since I ordered a battery and a screen for the Apple Watch series 1 on the site. The promise made on the site announces the availability of parts within 7 to 15 days. To date, one month later, no order received, and obliged to make the steps to have news. Twice the same answer: We should receive the products within 15 days. We are therefore at a delay of about 1.5 months MINIMUM. I am sickened by this lack of respect for the customer, the lack of respect for the promises that are made via the site, and the nonchalance of the answers that are given to us. They knew how to cash in but don't know how to assume their orders. A commercial gesture on this order would be the least they could do to compensate for the loss of time and energy lost to get information. Instead, they offer me a credit note... In short... A BLAGUE!!! This lack of seriousness make me say that this site is to be avoided absolutely. Last time I order on this site and I invite you to do the same if you don't want to waste time and money.
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Response from SOSAV
Hello, We are sorry if the restocking time was too long. We are sorry if the restocking time was too long. But after checking, you asked for a refund and it was done by our after sales service following your email exchanges. However, you must have misinterpreted the messages from our customer service department saying "You are going to receive an email talking about a credit note but it is in fact an accounting credit note. This is the technical term in accounting for a refund. The refund you requested has been made. The credit note you are talking about is only an accounting term. It is not a credit note to be used on our site. We remain of course at your disposal by mail if needed. Sincerely, The SOSav team
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Jean-Marc G.
Rating: 4 out of 5
A very suitable choice. A reactive service. A clear desire to do the right thing. BRAVO. Thank you.
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Gilles D.
Rating: 4 out of 5
Has the spare parts we need.
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Frederic G.
Rating: 4 out of 5
Ras rad
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Joël L.
Rating: 4 out of 5
Corresponds to my expectations
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Patrice D.
Rating: 1 out of 5
The video tutorials are not precise enough but they are so good that they can be sold. My iphone is finished at apple which classifies it as irreparable. We can always say that it's because I disassembled or reassembled it badly
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Sauveur G.
Rating: 4 out of 5
I don't give the maximum mark because for my first order the item received is not compliant which consequently delays the repair of my wife's smartphone.
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Jacques K.
Rating: 4 out of 5
On the whole I was satisfied except for one item that was faulty (watch battery) and I am hoping for a solution
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Guy M.
Rating: 4 out of 5
Delivery in two instalments
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Sandra C.
Rating: 4 out of 5
Good products, very well done tuto, fast delivery and well packaged products.
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Nolan C.
Rating: 4 out of 5
The objects are correct and seem to be original only worry the price remains high
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Nicolas M.
Rating: 1 out of 5
I have received my order and I am very pleased with the service. I have been very satisfied with the service and the product. Now the complaint process is very long. I don't know when I will receive the right item. Also noted that the email I received following my complaint is not even courteous. Not even a sorry or anything.
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Michael M.
Rating: 4 out of 5
Very good service and part received quickly.
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Julien L.
Rating: 4 out of 5
Received in time and reliable to concretize it is a first order
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