Customer reviews of SOSAV

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 27 048 published reviews

Summary of reviews

SOSAV is praised for fast and reliable delivery, with many customers noting quick shipping, on-time arrival, and well-packaged, compliant parts that match descriptions. The store earns strong appreciation for clear, helpful repair instructions and tutorials, enabling users to successfully fix devices like phones and game controllers at reduced costs. Customers repeatedly highlight the quality of parts and the effectiveness of the repairs, from batteries to screens, with many mentioning easy installation and lasting performance. The overall experience is described as professional and trustworthy, with repeat orders and high willingness to recommend SOSAV.

Reviews 1, 2 and 4 stars

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F
Frédéric L.
Rating: 4 out of 5
following a purchase from 25/06/2024
Great!
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C
Claude R.
Rating: 4 out of 5
following a purchase from 20/06/2024
Not yet satisfied with my purchase
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P
Philippe M.
Rating: 4 out of 5
following a purchase from 19/06/2024
with regard to the dismantling kit, the Phillips screwdrivers are not calibrated for the iphone's internal screws.
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V
Victor S.
Rating: 2 out of 5
following a purchase from 14/06/2024
parcel in very poor condition on arrival. Nothing is broken but it's still fragile material.
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Response from SOSAV
Hello,
In this case I invite you to contact us directly on the site so that we can help you. All parts are guaranteed for 2 years.
Thank you very much.
Sincerely Pierre.
H
Herve F.
Rating: 4 out of 5
following a purchase from 04/06/2024
Good product, excellent tutorial with one detail: specify to remove the simm card drawer Very fast shipping Product purchased: complete AV front panel for Samsung Galaxy A51
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Vincent D.
Rating: 2 out of 5
following a purchase from 03/06/2024
Parts received on time but some internal defects. Claw and screen sticker appear to have been peeled off and re-sticked.
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Response from SOSAV
Hello,
In this case I invite you to contact us directly on the site so that we can help you. All parts are guaranteed for 2 years.
Thank you very much.
Sincerely Pierre.
S
Samy K.
Rating: 4 out of 5
following a purchase from 29/05/2024
Express delivery compliant product I recommend
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Bruno F.
Rating: 4 out of 5
following a purchase from 28/05/2024
Well-designed website with well-explained videos. Equipment delivered quickly and correctly.
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Matthieu B.
Rating: 4 out of 5
following a purchase from 16/05/2024
I bought the wrong part number, it's my mistake. I would like to be able to return the battery for a voucher.
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Sébastien E.
Rating: 2 out of 5
following a purchase from 12/05/2024
The video is misleading because the Nintendo Switch Lite's battery is not so easy to remove. It should have been indicated that nail polish remover was required. I'm very disappointed.
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Yves G.
Rating: 4 out of 5
following a purchase from 02/05/2024
Delivery slower than announced ordered on Thursday delivered the following Wednesday, too long when the phone is out of order Another drawback is that it is not specified that the gasket is included with the screen and we end up taking one as an option which is completely useless!
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Yann C.
Rating: 4 out of 5
following a purchase from 01/05/2024
The quality of the battery purchased is correct, and the tips for removing the battery are very useful, but although I used the Iphone tool set and a hair dryer to peel off the screen, it cracked!!!! Too bad!!!
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Yvan L.
Rating: 4 out of 5
following a purchase from 18/04/2024
Hello, I received my ordered product on time. It turns out that after the change of product my device suffered another problem due to the I/O of the new component. After an exchange on the SOSAV platform, the team sent me a new piece of equipment as compensation for the initial one. The exchange will be carried out shortly. The defective product, received on delivery, was re-sent by letter post and taken care of by SOSAV. Apart from the problem of the new but faulty component for my repair operation, I have always had confidence in SOSAV's services. There's a great deal of rigor and commercial attentiveness. The company shows a level of professionalism that you don't find everywhere, and that's a shame. I always advise my friends and family to go to SOSAV to buy what they need. Bonne continuation... Y-Lebert
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Stephane G.
Rating: 1 out of 5
following a purchase from 20/04/2024
I'm missing an item in my order
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Alain G.
Rating: 4 out of 5
following a purchase from 12/04/2024
nominal
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Bruno C.
Rating: 2 out of 5
following a purchase from 13/04/2024
The tool kit is not complete (2 times the same tool, so 1 is missing, which is necessary to disassemble the screen), and the tools are of poor quality (impossible to disassemble certain screws because of the tool).
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Response from SOSAV
Hello,
In this case I invite you to contact us directly on the site so that we can help you.
Thank you.
Yours faithfully
E
Emilie G.
Rating: 4 out of 5
following a purchase from 10/04/2024
Engraved hull according to the transmitted drawing model, but I found the rendering to be a little sloppy. The engraving is burnished in several places. I took photos, but it's a pity quality control wasn't done before shipment.
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L
Loic M.
Rating: 2 out of 5
following a purchase from 08/04/2024
Some tools (3-wing screwdriver) are not at all suitable for changing screens.
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Response from SOSAV
Hello,
In this case I invite you to contact us directly on the site so that we can help you.
Thank you.
Best regards.
L
Loic G.
Rating: 4 out of 5
following a purchase from 23/03/2024
It's a pity that the tools ordered for the Nintendo Switch are of such poor quality.
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A
Agencement A.
Rating: 4 out of 5
following a purchase from 19/03/2024
For the products RAS but the disassembly kit with the Vide glue too bad. They took my request into account and sent me back two tubes. Given that this glue is not easy to find at the point of sale, if I hadn't managed on my own, my screen would still be waiting for its glue. In any case, the deadline was met. I should tell the person who filled the tubes of glue that she missed the 5 th star.
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Philippe G.
Rating: 4 out of 5
following a purchase from 11/03/2024
good product only small concern for me on the photo of the battery there were stickers yes I know the photo is not contractual.cordialement
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M
Magalie N.
Rating: 4 out of 5
following a purchase from 01/03/2024
Fast delivery Fast order processing I haven't changed the phone screen yet so I can't give it 5 stars yet.
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Jean Michel V.
Rating: 1 out of 5
following a purchase from 29/02/2024
Battery received faulty, inflated, awaiting service for return and exchange procedure
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Response from SOSAV
Hello,
We're waiting for you to contact us on the website about this matter.
Best regards Etienne.
G
Georges S.
Rating: 4 out of 5
following a purchase from 27/02/2024
Satisfied. Thank you.
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F
Francesca L.
Rating: 4 out of 5
following a purchase from 17/02/2024
Impec
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Yoan A.
Rating: 1 out of 5
following a purchase from 07/02/2024
Very professional SOSAV with fast shipping. However, I would not recommend the screen I bought. After the change, I notice that the screen doesn't always respond and freezes for a few seconds several times a day.
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Response from SOSAV
Hello,
Thank you for your feedback.
I invite you to make the soap request directly on the website in order to launch the exchange procedure. All our parts are guaranteed, so don't hesitate.
Best regards Etienne.
D
Dornon G.
Rating: 1 out of 5
following a purchase from 12/02/2024
Average, One item missing from my order during delivery. Urgently needed this battery. A pity.
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Response from SOSAV
Hello,
Thank you for your feedback.
I invite you to make the soap request directly on the website in order to launch the exchange procedure. All our parts are guaranteed, so don't hesitate.
Best regards Etienne.
D
Didier C.
Rating: 2 out of 5
following a purchase from 07/02/2024
The products are good but there are products missing from the order.
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Response from SOSAV
Hello,
In this case I invite you to contact us directly on the site so that we can help you.
Thank you.
Best regards.
M
Mickael M.
Rating: 4 out of 5
following a purchase from 09/02/2024
Niffff
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Malet M.
Rating: 4 out of 5
following a purchase from 07/02/2024
Great!
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A
Alisson P.
Rating: 2 out of 5
following a purchase from 06/02/2024
Fast delivery but iphone shows an unknown part for the changed battery. I can no longer see the battery status.
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Response from SOSAV
Hello,
Yes, if you replace the battery, it will no longer be recognized as indicated on the product sheet.
Best regards.
N
Nicola D.
Rating: 2 out of 5
following a purchase from 05/02/2024
Hello, the refurbished screen is less sensitive than the original and when you want to touch it on map it makes a big zoom. So not really satisfied!!! Nicola
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Response from SOSAV
Hello,
Thank you for your feedback.
I invite you to make the soap request directly on the website in order to launch the exchange procedure. All our parts are guaranteed, so don't hesitate.
Best regards Etienne.
E
Eli H.
Rating: 1 out of 5
following a purchase from 26/01/2024
after 24h of use, the screen is no longer touch-sensitive.
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Response from SOSAV
Hello,
Thank you for your feedback.
I invite you to make the soap request directly on the website in order to launch the exchange procedure. All our parts are guaranteed, so don't hesitate.
Best regards Etienne.
J
Jean Luc K.
Rating: 4 out of 5
following a purchase from 01/02/2024
well
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J
Jean-Christophe T.
Rating: 1 out of 5
following a purchase from 06/01/2024
faulty screen and no customer service
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Response from SOSAV
Hello,
Thank you for your feedback.
I invite you to make the soap request directly on the website in order to launch the exchange procedure. All our parts are guaranteed, so don't hesitate.
Best regards Etienne.
J
Jean-Denis F.
Rating: 4 out of 5
following a purchase from 19/01/2024
Changing the samsung A40 back camera: the right equipment and advice. Everything went perfectly.
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Gabriel R.
Rating: 4 out of 5
following a purchase from 05/01/2024
normal delivery perfect condition perfect
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Yoann B.
Rating: 4 out of 5
following a purchase from 02/01/2024
Compatible part, it would have been interesting however if a QRcode leading to a tutorial on your site linked to the part ordered.
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François-Xavier D.
Rating: 4 out of 5
following a purchase from 17/12/2023
delivery as ordered
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Martial L.
Rating: 4 out of 5
following a purchase from 11/12/2023
Very good Fast No fuss
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