Orders are consistently received quickly, often within just a few days, and products match their descriptions accurately, which enhances customer trust. The quality of parts is frequently highlighted, with many noting that components like screens and batteries perform exceptionally well, aligning with expectations set by the product descriptions. Customers appreciate the clear and helpful tutorial videos that accompany their purchases, making DIY repairs accessible and straightforward.
Out of 4 products ordered, 2 were not what I ordered (1 color error and 1 totally different product). Despite opening a ticket and sending a photo, no news for several days...
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Response from SOSAV
Sir, For some reason, the ticket corresponding to your request has been closed... Could you simply reply to the last email you received from us? This will allow us to open the support ticket again. We will then be able to send you directly the expected parts. Sincerely yours,
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anonymous A.
Rating: 2 out of 5
My first experience was not really conclusive. The reason was the page on your site. When I chose the screen for my IPhone 6 I based myself on the content of your page and the tutorial it contained but the tutorial did not correspond to the product listed on this page, hence the confusion. The result is that I received a screen that you called "complete" but not assembled and the replacement work is much more complicated (or impossible to do) than what is presented on the tutorial.
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Response from SOSAV
Hello, after checking, the tutorial for the assembled screen did indeed have an error on the product proposals. First of all, our apologies for this. We would like to offer you a discount as an apology. Could you please reply directly to [email protected]? We will find a solution.
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anonymous A.
Rating: 4 out of 5
bon site
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anonymous A.
Rating: 4 out of 5
Well
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anonymous A.
Rating: 4 out of 5
all very well except that they don't pay back,,, they make a credit note,, Greetings Mr Viannais
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anonymous A.
Rating: 4 out of 5
Very good site, I recommend
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anonymous A.
Rating: 4 out of 5
Good except that delivery announced one day before
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anonymous A.
Rating: 4 out of 5
Very well done site, recommend it to others.
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anonymous A.
Rating: 4 out of 5
easy to do research. may be lacking the possibility of an emergency number to contact.
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anonymous A.
Rating: 1 out of 5
Fast shipping but poor quality products. No answer from the SAV for a repair or a refund. 25 euros lost.
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Response from SOSAV
Sir, We received a return request from you on Monday (22/08) at 11:53 am, to which we responded positively at 5:41 pm. As indicated, we will of course proceed with the refund of the part that does not give us satisfaction. Sincerely yours,
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anonymous A.
Rating: 4 out of 5
A recommander
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anonymous A.
Rating: 1 out of 5
At first everything goes well : well done website, package delivered quickly. However, you can't count on an after-sales service in case of problem (for my part, the iphone screen received was defective) : no answer to my request, without even talking about refund. I'm not sure what to expect from this company, but I'm sure it's a good one.
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Response from SOSAV
Sir, After searching, we can't find any trace of contact from you. Could you please send us a request to our email address [email protected]. We usually reply within the day. Sincerely yours,
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anonymous A.
Rating: 4 out of 5
Very useful site to repair your phone.
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anonymous A.
Rating: 2 out of 5
No
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anonymous A.
Rating: 4 out of 5
I am very pleased with the service and the quality of the product.
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anonymous A.
Rating: 1 out of 5
Delivery very slow product with no quality the black screen is not glued correctly result I have to buy a new screen do not even talk about the customer service impossible to reach result I will not order more screen at sos av
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anonymous A.
Rating: 4 out of 5
fast and efficient
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anonymous A.
Rating: 4 out of 5
Fast and serious treatment.
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anonymous A.
Rating: 1 out of 5
Everything is fine if the ordered part works, knowing that the prices are very expensive compared to other sites. From the moment the part is defective, we have to send it back at our expense and we see that we start to get bogged down in a long debate that will cost us, that's when we realize that this site is actually unreliable. A piece of advice, look for a site that doesn't want your money, and there are many that are reliable. The service is zero. I found the same part at 8 euros with the price of shipping while on this site it cost me 18 euros with a defective part ...
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anonymous A.
Rating: 4 out of 5
Well
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anonymous A.
Rating: 4 out of 5
Good overall.
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anonymous A.
Rating: 4 out of 5
Good site but few parts for older models!
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anonymous A.
Rating: 4 out of 5
expedition rapide
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anonymous A.
Rating: 1 out of 5
Customer service completely lacking, shipping of defective product, the battery burned my Iphone motherboard. Diagnosis confirmed by a professional. Obviously no return, no response from SOSAV, even their captain repair ignores me. In short, a legal action will perhaps make them wake up.
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anonymous A.
Rating: 4 out of 5
Hello, the site is very well done, it is clear so easy to access. The tutorials are also very clear and well thought out, with the parts "before starting" for those who do parts replacement for the first time. In short, I am quite satisfied. The small negative side I found, concerning the tutorials: we have the parts "how to disassemble the phones" which is very good but, to go further in the tuto by explaining how to reassemble the phone would have been really perfect.
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anonymous A.
Rating: 1 out of 5
Pas top !
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anonymous A.
Rating: 4 out of 5
Satisfied with the after-sales service.
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anonymous A.
Rating: 4 out of 5
The site is well done with all the information we need.only I made the mistake of ordering a part that is soldered to the motherboard.I didn't see it until too late on the site.I unpacked the product. So much for me. I have to find a repairer from your site captain repair
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anonymous A.
Rating: 4 out of 5
......
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anonymous A.
Rating: 4 out of 5
super
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anonymous A.
Rating: 1 out of 5
000000.......
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anonymous A.
Rating: 4 out of 5
I'm very pleased with the service and the quality of the product. I'm very pleased with the service and the quality of the product.
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anonymous A.
Rating: 4 out of 5
Good, easy to find spare parts.
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anonymous A.
Rating: 4 out of 5
Well, no problems to report.
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anonymous A.
Rating: 2 out of 5
Despite the initial good choice of smartphone model SAMSUNG S4 ACTIVE, but, having wanted to consult the repair guide to appreciate the feasibility I was directed to the S4 guide which then routed me to order the part for an S4 instead of S4 Active. Delays +1 weekend, return at my expense!!!
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anonymous A.
Rating: 1 out of 5
Delivery time not respected too long
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anonymous A.
Rating: 1 out of 5
The screen does not work, forced to put the old broken one. How do I do it?
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anonymous A.
Rating: 4 out of 5
fast delivery and affordable price
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anonymous A.
Rating: 4 out of 5
Super
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anonymous A.
Rating: 1 out of 5
Suggests a non-compatible item.
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