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A
Rating: 4 out of 5
Everything is there except for the instructions and a plan to put the stickers in place. Poor quality stickers. Too bad.
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Customer reviews of SOSAV
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 26 971 published reviews
Summary of reviews
Orders are consistently received quickly, often within just a few days, and products match their descriptions accurately, which enhances customer trust. The quality of parts is frequently highlighted, with many noting that components like screens and batteries perform exceptionally well, aligning with expectations set by the product descriptions. Customers appreciate the clear and helpful tutorial videos that accompany their purchases, making DIY repairs accessible and straightforward.
Reviews 1, 2 and 4 stars
Reset filtersA
Rating: 4 out of 5
Fast and efficient.
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A
Rating: 4 out of 5
I found what I needed: the coin and the explanation.
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A
Rating: 4 out of 5
Order arrived quickly, products in good condition, detailed and useful repair guide (although some details differ from one product to another regarding components). However, first order cancelled as the product was available again after a two month wait.
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A
Rating: 4 out of 5
Well done site but a bit expensive
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A
Rating: 1 out of 5
To avoid: company with no professionalism: order placed on 21/07, date of receipt indicated on the screen 23/07, not having received anything on 26/07 I call them: they indicate me that as they had articles in reapproval they did not make leave the order! Finally they split the order in two, reception on 28/07 of a part of the order but one of the sent articles IS NOT THE RIGHT ONE, reception on 03/08 of the new sending and it is STILL NOT THE RIGHT ONE!!! This site apparently doesn't give a damn about its customers!!!
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A
Rating: 4 out of 5
Professional, quick response
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A
Rating: 2 out of 5
I ordered a Samsung Galaxy Tab 2 battery, and I received a Samsung Galaxy Tab 4 battery. I sent a message to customer service, still no answer after 3 weeks.
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A
Rating: 4 out of 5
correct
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A
Rating: 4 out of 5
Good with fast shipping.
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A
Rating: 4 out of 5
Effective site (display, search, content) for DIY repair of tablets/mobile phones. It could be improved for the explanations (indicate for example on the packaging of the new glass the very sensitive points that we risk to damage during disassembly) and the delivery methods should be reviewed: 15 to be delivered in 24 hours of a small part costing 5 is surely improvable!
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A
Rating: 4 out of 5
Serious site with a correct follow-up
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A
Rating: 2 out of 5
more than one month to receive it
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A
Rating: 4 out of 5
clear very explicit
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A
Rating: 1 out of 5
After a part out of stock for 1 month, I have a doubt on the veracity of the status ... It took 2 messages via the website, a message on the answering machine and a repair request by captain repair to learn that my part is being shipped and finally realize that the part does not correspond to the order.
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A
Rating: 4 out of 5
order as expected.
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A
Rating: 1 out of 5
Very bad experience: 1) double collection after ordering the same product: no answer neither by phone nor by using the form on the site for several days... 2) The item I received is not the one I ordered... Once again, the after-sales service does not provide any answer, either by email, by contact form or by phone... I strongly advise against this site.
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A
Rating: 4 out of 5
Very good, I couldn't remember what type of iPad I had
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A
Rating: 4 out of 5
Very good service, but it's a pity that the delivery in parcel relay is so expensive.
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A
Rating: 4 out of 5
Fast delivery and good quality products
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A
Rating: 4 out of 5
Very good transaction fast shipping
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A
Rating: 4 out of 5
Good site explains everything
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A
Rating: 4 out of 5
Serious
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A
Rating: 4 out of 5
Very good, but I had to buy a toolbox that was useless...
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A
Rating: 4 out of 5
The site is good should really put a follow up on it and give the code of the follow up before sending the product but otherwise not disappointed except be patient for the restocking it's just for that I remove a star otherwise it's very good nothing to say.
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A
Rating: 4 out of 5
Nothing to report, clear and easy to understand site
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A
Rating: 4 out of 5
Excellent except that there is no chat or email exchange possible
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A
Rating: 4 out of 5
Service client tres reactif.
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A
Rating: 4 out of 5
Hello, the site is well done and the explanations are clear and the photos well done.
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A
Rating: 4 out of 5
Small problem of restocking time but perfect service
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A
Rating: 4 out of 5
I give 4
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A
Rating: 4 out of 5
Very good site, fluid and easy to use
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A
Rating: 2 out of 5
Correct delivery
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A
Rating: 4 out of 5
Bon site
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A
Rating: 4 out of 5
The pictures don't really match the product sold, but the quality is good for the price and everything is functional.
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A
Rating: 4 out of 5
Very professional
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A
Rating: 4 out of 5
I will definitely use your services again. The only downside is that I was expecting my package on Saturday but only got it on Wednesday.
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A
Rating: 4 out of 5
The laptop still doesn't charge, so there's another problem... Fast and good packaging!
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A
Rating: 1 out of 5
Well
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A
Rating: 1 out of 5
The product was late in coming, I had to go on the site to see that it was in restocking, which was not at all reported to me at the time of purchase that I would not have done given the urgency. No information was given on the future availability of the product. I was forced to do something else and the product is no longer useful to me. Bravo !
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Response from SOSAV
Hello, we offer for sale products in "dispo fournisseur", which generally require a restocking period of about 10 to 15 days. On each product sheet, when the product is not in stock, we indicate - in orange and bold - just above the add to cart button - the availability of this product within 15 days. If you did not see this mention, we are sorry. On this type of order, as soon as your order is validated, we send again an alert to let you know that you have one or more products that are in supplier's availability, and that therefore a longer delay than usual is necessary for the shipment. If you wish to return the part because it is no longer useful to you, do not hesitate to use our return form available at the following address: https://www.sosav.fr/tickets-support/return/ . We will of course take the part back and issue a refund. Sincerely, SOSav.com Customer Service