SOSAV is praised for fast and reliable delivery, with many customers noting quick shipping, on-time arrival, and well-packaged, compliant parts that match descriptions. The store earns strong appreciation for clear, helpful repair instructions and tutorials, enabling users to successfully fix devices like phones and game controllers at reduced costs. Customers repeatedly highlight the quality of parts and the effectiveness of the repairs, from batteries to screens, with many mentioning easy installation and lasting performance. The overall experience is described as professional and trustworthy, with repeat orders and high willingness to recommend SOSAV.
I'm very, very unhappy with it. Out of order. Service. Customer who does not answer by phone. But by e-mail. But only good when they want. I had to work with one of their competitors. Screen received 24 hours that works. Sosav lost a customer
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Response from SOSAV
Hello, Could you please contact our customer service ([email protected]) so that we can find a satisfactory solution to your problem. Sincerely, The SOSav team.
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Nguyen G.
Rating: 1 out of 5
I didn't receive my order, I contacted the customer service department, no answer.
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Response from SOSAV
Hello, Thank you for your review! After checking, our customer service unfortunately did not receive a message from you :/ Could you please contact them at [email protected] ? Sincerely, The SOSav team
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Serge B.
Rating: 2 out of 5
It's a good site but SOSAV must be more vigilant about the photo of the products offered, which subsequently does not correspond to the product we receive, we order the exact model of the product in relation to the photo, especially if there are several references for the same product, so it's crucial to receive what we ask. Moreover, read more carefully the emails that are sent to you when there is a problem, this avoids sending the wrong product twice in a row.
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Response from SOSAV
Hello, Thank you for your review! Please contact our customer service ([email protected]) so that we can find a satisfactory solution to your problem. We remain at your disposal.
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Maëva G.
Rating: 1 out of 5
I ordered a back panel for my Sony Xperia Z5 Compact. The first one took a long time to arrive and did not match the description. The second one was sent quickly but still didn't match the description (no flash protection and very simplistic front panel). Moreover, it arrived broken in a thousand pieces despite all the protections around it. They refunded my money.
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Christophe C.
Rating: 2 out of 5
Following the breakage of my Galaxy A70 screen I visited the site with my screen replacement procedure. The steps are well detailed but there are a few steps missing for the procedure to be complete. I ordered the screen from my A70 to proceed with the repair but what a disappointment. The screen only has the LCD glass and not the complete screen. Once in place, the LCD screen does not light up across the entire screen. The fingerprint recognition does not work anymore since the screen does not go all the way down. At almost 100 I expected much better and I'm not sure I'd recommend this site or recommend it to my friends.
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Response from SOSAV
Hello, Could you please contact our customer service ([email protected]) so that we can find a solution to your problem. Sincerely, The SOSav team.
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Julie P.
Rating: 1 out of 5
I had a bad experience, the materials are of poor quality, my first screen : a weakened tablecloth that did not support the installation. I have to say that I am very pleased with the service and the quality of the product, and I am very pleased with the quality of the product and the quality of the service. Never again!
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Sanae D.
Rating: 1 out of 5
The product I received did not work and as I returned it I had to pay the shipping costs and they did not refund me the shipping costs. So I strongly advise against it
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Response from SOSAV
Hello, Could you please contact our customer service ([email protected]) so that we can solve your problem? Sincerely, The SOSav team.
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Pacey G.
Rating: 1 out of 5
False product
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Response from SOSAV
Hello, Could you please contact our customer service at this email address: [email protected] so that we can find a satisfactory solution to your problem. Sincerely, The SOSav team.
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Jean-Marc E.
Rating: 2 out of 5
The site is well done but on the liPhone reassembly tutorial there is a step missing and I found myself with an extra screw, forced to reassemble...
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Etienne F.
Rating: 1 out of 5
I've been using it for a while now, but it's not a good one. It's a good one, but it's not a good one, and it's not a good one. I find this average for 120
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Response from SOSAV
Hello, thank you for your feedback! Our customer service is at your disposal if you wish to exchange the screen you received. Sincerely, The SOSav team
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Arthur F.
Rating: 2 out of 5
I am overall very disappointed. No problem with the site which delivered on time but they are careful not to say that the quality of the screen is much lower. I would have preferred to stay with my broken screen. It's a great product. I have lost the colours, which are now very bland and the touch is very bad and clicks next to it all the time. I will never buy their "premium screen" again. It should be pointed out that it is far from the quality of the originals.
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Response from SOSAV
Hello, thank you for your review! Could you please contact our customer service at [email protected] so that we can offer you an exchange of the screen? Sincerely, The SOSav team
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Guillaume L.
Rating: 1 out of 5
Non-functional used part (PlayStation 4 controller touchpad)
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Response from SOSAV
Hello Guillaume, Thank you for your review! Could you please contact our customer service so that we can find a solution to the problem you are experiencing? Have a nice day! Sincerely, The SOSav team
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Stef G.
Rating: 1 out of 5
I still haven't received my package and I will have to pay for the shipping again if I want it.
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Response from SOSAV
Hello, Our customer service has just received your request on our support, we will answer it as soon as possible! Sincerely, The SOSav team.
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Rafael R.
Rating: 1 out of 5
The cables received are not compatible with the go pro as proposed on the site.
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Response from SOSAV
Hello, Thank you for sharing your opinion following your order on our site! Have you contacted our customer support at contact@sosav, so that we can offer you an after-sales solution? Wishing you a nice day! The SOSav team
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Tom V.
Rating: 2 out of 5
Screen much more fragile than the original one, cracked in my pocket after two days. And no return possible.
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Samuel M.
Rating: 2 out of 5
The delay is much longer than usual. This is a big handicap knowing that the screen I ordered had to be replaced with a screen that was completely out of order. I find it a shame not to be warned of this longer delay. However, this is the first problem I have encountered after several orders, the quality is always there. Good luck to all.
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Response from SOSAV
Hello, Thank you for your comment! In case of problem, our customer service is at your disposal! We wish you a good day! Sincerely, The SOSav team
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Jean-Philippe J.
Rating: 2 out of 5
This assembly does not have depth and therefore I lost the facial recognition on my iPhone. Obviously this was not described in the description at all.
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Response from SOSAV
Hello, Thank you for your comment! If you have any problems, please contact our customer service. The address is [email protected] Sincerely, The SOSav team
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Omar H.
Rating: 1 out of 5
Non.
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Response from SOSAV
Hello, If you have any problems, our customer service is available at [email protected]. Sincerely, The SOSav team
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David G.
Rating: 1 out of 5
The battery never wanted to charge. The speaker doesn't work. In short, very disappointed.
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Response from SOSAV
Hello, thank you for your review! Could you please contact our customer service at [email protected] so that we can arrange an exchange? Sincerely, The SOSav team
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Nicolas B.
Rating: 1 out of 5
I'm very disappointed, it's been 20 days since I ordered an official Samsung screen block and I still haven't received anything. I've been trying to contact customer service and no one is able to give me a precise date. I find it really deplorable to let the customer order a part that is not in stock.
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Response from SOSAV
Hello, Thank you for your feedback! Our customer service has found a solution to the problem! Have a nice day! Sincerely, The SOSav team
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Dominique B.
Rating: 2 out of 5
The return should be free.
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Response from SOSAV
Hello, thank you for your feedback! Could you please contact our customer service at [email protected] so that we can offer you a satisfactory solution? Sincerely, The SOSav team
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Patrick A.
Rating: 1 out of 5
Never the right model
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Response from SOSAV
Hello, Thank you for your review! Could you please contact our customer service at [email protected] for any problems you may have? Sincerely, The SOSav team
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Redouane K.
Rating: 2 out of 5
Attention very fragile quality disappointing
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Response from SOSAV
Hello, Thank you for your review! If you have any problems, please contact our customer service at [email protected]. Sincerely, The SOSav team
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Pascal S.
Rating: 2 out of 5
Product conforms but big delay of delivery and no information on this delay
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Stephane S.
Rating: 1 out of 5
I received my order more than a month late without any message of explanation. I had to write to you to get an explanation and I find this unacceptable. I used to order my parts from you.
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Marion M.
Rating: 1 out of 5
Very dissatisfied very slow follow-up bad packaging bad quality products that do not work and no return customer service
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Julien G.
Rating: 1 out of 5
I was sent a product that had already been returned sold as new and dysfunctional. The replacement took several weeks. I absolutely do not recommend this company.
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Global S.
Rating: 2 out of 5
non-compliant ecran
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Antoine M.
Rating: 1 out of 5
I'm really not happy, poor quality screen despite the price. Pavement and structure unstuck in less than two days ....
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Jonathan B.
Rating: 1 out of 5
Waiting for my package for over 2 months!!!
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Response from SOSAV
Hello, Please contact our customer support by email at [email protected],
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Pierre R.
Rating: 2 out of 5
I had a late arrival and reordered due to several problems. Finally I had my iPad repaired in a shop for a hundred euros. I have a touchscreen in stock! Thankfully your after sales service is responsive and cooperative.
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Response from SOSAV
Hello, Thank you for sharing your experience, however your rating does not really reflect the experience you had on our website :-(
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Sandra L.
Rating: 1 out of 5
I have been unable to find a solution to my problem. No solution found to my problem
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Response from SOSAV
Hello, Thank you for sharing your experience. However, you have given us a rating of 1/5 when everything seems to be in order and indicate that the delivery was very fast. Can you please update your rating. Thank you in advance :-)
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Sandra M.
Rating: 1 out of 5
I didn't receive the right external speaker I ordered and when I complained about it, they sent me back the exact same one, so I give up, I paid for something I have in duplicate that is useless to me,,, thanks sosav!
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Response from SOSAV
Hello, Thank you for your opinion! Our customer service is waiting for your answer, in order to find a solution to the problem you encountered! Sincerely, The SOSav team
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Damien D.
Rating: 1 out of 5
The site is ok but very disappointed with the product received.
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Response from SOSAV
Hello, Thank you for your feedback! If you would like to exchange the part, you can contact our customer service at [email protected]! Sincerely, The SOSav team
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Tiffanie M.
Rating: 1 out of 5
I received my screen and just put it on my device 2 days later screen broken into a thousand pieces. Very disappointed despite the price I paid I will not order again
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Laurent D.
Rating: 2 out of 5
Sorry the product was not suitable
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Response from SOSAV
Hello, thank you for your feedback! Could you please contact our customer service at [email protected] so that we can offer you a satisfactory solution? Sincerely, The SOSav team
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Youssef B.
Rating: 1 out of 5
I have to say that I am very pleased with the service and the quality of the product.
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Stephane W.
Rating: 1 out of 5
I took an express delivery and I had my package in the end not delivered in time and by mail. I have contacted customer service to ask why a delivery made by the post office under the postal deadlines is charged at the express price and then ask for a refund but I did not get a satisfactory answer. I have notified that I will not be ordering from you again.
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Response from SOSAV
Hello, due to the new measures imposed by Chronopost, we are sorry for the delay of your package. Wishing you a good day. Sincerely, The SOSav team
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'+Mickael' T.
Rating: 1 out of 5
I have to say that I am very pleased with the service and the quality of the product. The pickup service is not really up to scratch. I'm hoping for a refund or a voucher of the same value to change my mind.
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Response from SOSAV
Hello, Thank you for your message. Our customer service is doing its best to offer you a satisfactory solution. We wish you a good day. Sincerely, SOSav
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Michèle H.
Rating: 2 out of 5
Total flop for me. My phone was very difficult to open... and the glass broke. Now it's out of order. It was a refurbished device, maybe it had been opened and glued with a stronger glue than the original one...maybe that's why? I think in the tuto it would have been wise to specify these things. I would not have bought a kit "change battery" in this case. I lost money. Too bad....
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