Orders are consistently received quickly, often within just a few days, and products match their descriptions accurately, which enhances customer trust. The quality of parts is frequently highlighted, with many noting that components like screens and batteries perform exceptionally well, aligning with expectations set by the product descriptions. Customers appreciate the clear and helpful tutorial videos that accompany their purchases, making DIY repairs accessible and straightforward.
I am overall very disappointed. No problem with the site which delivered on time but they are careful not to say that the quality of the screen is much lower. I would have preferred to stay with my broken screen. It's a great product. I have lost the colours, which are now very bland and the touch is very bad and clicks next to it all the time. I will never buy their "premium screen" again. It should be pointed out that it is far from the quality of the originals.
Translated reviews
Response from SOSAV
Hello, thank you for your review! Could you please contact our customer service at [email protected] so that we can offer you an exchange of the screen? Sincerely, The SOSav team
G
Guillaume L.
Rating: 1 out of 5
Non-functional used part (PlayStation 4 controller touchpad)
Translated reviews
Response from SOSAV
Hello Guillaume, Thank you for your review! Could you please contact our customer service so that we can find a solution to the problem you are experiencing? Have a nice day! Sincerely, The SOSav team
S
stef G.
Rating: 1 out of 5
I still haven't received my package and I will have to pay for the shipping again if I want it.
Translated reviews
Response from SOSAV
Hello, Our customer service has just received your request on our support, we will answer it as soon as possible! Sincerely, The SOSav team.
R
rafael R.
Rating: 1 out of 5
The cables received are not compatible with the go pro as proposed on the site.
Translated reviews
Response from SOSAV
Hello, Thank you for sharing your opinion following your order on our site! Have you contacted our customer support at contact@sosav, so that we can offer you an after-sales solution? Wishing you a nice day! The SOSav team
T
Tom V.
Rating: 2 out of 5
Screen much more fragile than the original one, cracked in my pocket after two days. And no return possible.
Translated reviews
S
Samuel M.
Rating: 2 out of 5
The delay is much longer than usual. This is a big handicap knowing that the screen I ordered had to be replaced with a screen that was completely out of order. I find it a shame not to be warned of this longer delay. However, this is the first problem I have encountered after several orders, the quality is always there. Good luck to all.
Translated reviews
Response from SOSAV
Hello, Thank you for your comment! In case of problem, our customer service is at your disposal! We wish you a good day! Sincerely, The SOSav team
J
Jean-Philippe J.
Rating: 2 out of 5
This assembly does not have depth and therefore I lost the facial recognition on my iPhone. Obviously this was not described in the description at all.
Translated reviews
Response from SOSAV
Hello, Thank you for your comment! If you have any problems, please contact our customer service. The address is [email protected] Sincerely, The SOSav team
O
Omar H.
Rating: 1 out of 5
Non.
Translated reviews
Response from SOSAV
Hello, If you have any problems, our customer service is available at [email protected]. Sincerely, The SOSav team
D
David G.
Rating: 1 out of 5
The battery never wanted to charge. The speaker doesn't work. In short, very disappointed.
Translated reviews
Response from SOSAV
Hello, thank you for your review! Could you please contact our customer service at [email protected] so that we can arrange an exchange? Sincerely, The SOSav team
N
Nicolas B.
Rating: 1 out of 5
I'm very disappointed, it's been 20 days since I ordered an official Samsung screen block and I still haven't received anything. I've been trying to contact customer service and no one is able to give me a precise date. I find it really deplorable to let the customer order a part that is not in stock.
Translated reviews
Response from SOSAV
Hello, Thank you for your feedback! Our customer service has found a solution to the problem! Have a nice day! Sincerely, The SOSav team
D
dominique B.
Rating: 2 out of 5
The return should be free.
Translated reviews
Response from SOSAV
Hello, thank you for your feedback! Could you please contact our customer service at [email protected] so that we can offer you a satisfactory solution? Sincerely, The SOSav team
P
Patrick A.
Rating: 1 out of 5
Never the right model
Translated reviews
Response from SOSAV
Hello, Thank you for your review! Could you please contact our customer service at [email protected] for any problems you may have? Sincerely, The SOSav team
R
Redouane K.
Rating: 2 out of 5
Attention very fragile quality disappointing
Translated reviews
Response from SOSAV
Hello, Thank you for your review! If you have any problems, please contact our customer service at [email protected]. Sincerely, The SOSav team
P
Pascal S.
Rating: 2 out of 5
Product conforms but big delay of delivery and no information on this delay
Translated reviews
S
Stephane S.
Rating: 1 out of 5
I received my order more than a month late without any message of explanation. I had to write to you to get an explanation and I find this unacceptable. I used to order my parts from you.
Translated reviews
M
Marion M.
Rating: 1 out of 5
Very dissatisfied very slow follow-up bad packaging bad quality products that do not work and no return customer service
Translated reviews
J
Julien G.
Rating: 1 out of 5
I was sent a product that had already been returned sold as new and dysfunctional. The replacement took several weeks. I absolutely do not recommend this company.
Translated reviews
G
global S.
Rating: 2 out of 5
non-compliant ecran
Translated reviews
A
Antoine M.
Rating: 1 out of 5
I'm really not happy, poor quality screen despite the price. Pavement and structure unstuck in less than two days ....
Translated reviews
J
jonathan B.
Rating: 1 out of 5
Waiting for my package for over 2 months!!!
Translated reviews
Response from SOSAV
Hello, Please contact our customer support by email at [email protected],
P
Pierre R.
Rating: 2 out of 5
I had a late arrival and reordered due to several problems. Finally I had my iPad repaired in a shop for a hundred euros. I have a touchscreen in stock! Thankfully your after sales service is responsive and cooperative.
Translated reviews
Response from SOSAV
Hello, Thank you for sharing your experience, however your rating does not really reflect the experience you had on our website :-(
S
Sandra L.
Rating: 1 out of 5
I have been unable to find a solution to my problem. No solution found to my problem
Translated reviews
Response from SOSAV
Hello, Thank you for sharing your experience. However, you have given us a rating of 1/5 when everything seems to be in order and indicate that the delivery was very fast. Can you please update your rating. Thank you in advance :-)
S
Sandra M.
Rating: 1 out of 5
I didn't receive the right external speaker I ordered and when I complained about it, they sent me back the exact same one, so I give up, I paid for something I have in duplicate that is useless to me,,, thanks sosav!
Translated reviews
Response from SOSAV
Hello, Thank you for your opinion! Our customer service is waiting for your answer, in order to find a solution to the problem you encountered! Sincerely, The SOSav team
D
Damien D.
Rating: 1 out of 5
The site is ok but very disappointed with the product received.
Translated reviews
Response from SOSAV
Hello, Thank you for your feedback! If you would like to exchange the part, you can contact our customer service at [email protected]! Sincerely, The SOSav team
T
Tiffanie M.
Rating: 1 out of 5
I received my screen and just put it on my device 2 days later screen broken into a thousand pieces. Very disappointed despite the price I paid I will not order again
Translated reviews
L
Laurent D.
Rating: 2 out of 5
Sorry the product was not suitable
Translated reviews
Response from SOSAV
Hello, thank you for your feedback! Could you please contact our customer service at [email protected] so that we can offer you a satisfactory solution? Sincerely, The SOSav team
Y
Youssef B.
Rating: 1 out of 5
I have to say that I am very pleased with the service and the quality of the product.
Translated reviews
S
Stephane W.
Rating: 1 out of 5
I took an express delivery and I had my package in the end not delivered in time and by mail. I have contacted customer service to ask why a delivery made by the post office under the postal deadlines is charged at the express price and then ask for a refund but I did not get a satisfactory answer. I have notified that I will not be ordering from you again.
Translated reviews
Response from SOSAV
Hello, due to the new measures imposed by Chronopost, we are sorry for the delay of your package. Wishing you a good day. Sincerely, The SOSav team
'
'+Mickael' T.
Rating: 1 out of 5
I have to say that I am very pleased with the service and the quality of the product. The pickup service is not really up to scratch. I'm hoping for a refund or a voucher of the same value to change my mind.
Translated reviews
Response from SOSAV
Hello, Thank you for your message. Our customer service is doing its best to offer you a satisfactory solution. We wish you a good day. Sincerely, SOSav
M
Michèle H.
Rating: 2 out of 5
Total flop for me. My phone was very difficult to open... and the glass broke. Now it's out of order. It was a refurbished device, maybe it had been opened and glued with a stronger glue than the original one...maybe that's why? I think in the tuto it would have been wise to specify these things. I would not have bought a kit "change battery" in this case. I lost money. Too bad....
Translated reviews
P
Pierre B.
Rating: 1 out of 5
I received the battery, but after replacement, following the tutorial, the phone does not restart, the screen just displays a blue band for a short time, I think I broke the screen at step 7 following the indication: "Insert now a nylon spatula between the screen and the chassis of the Galaxy S6. Don't do that, if you do it at the wrong place, the screen won't turn on anymore! I just wanted to change the battery, now I have to change the screen, it would have cost me less to buy a new phone.
Translated reviews
J
Jean R.
Rating: 1 out of 5
I ordered a disassembly kit for iPhone 5s, and I just received a Phillips screwdriver which, alone, is useless. On the site, the photo of the kit is complete and engaging, but it is a trompe l'oeil
Translated reviews
Response from SOSAV
Hello Jean, We have taken note of your comment. Could you please contact our customer service at [email protected] so that we can solve the problem? Sincerely, The SOSav team
G
Guillaume D.
Rating: 1 out of 5
I've been trying to mount the screen, but I can't connect the TouchId connector...
Translated reviews
Response from SOSAV
Hello, thank you for your feedback! Could you please contact our customer service in order to solve the problem? The address is [email protected] :) Sincerely, The SOSav team
F
Francis A.
Rating: 2 out of 5
Fast delivery
Translated reviews
Response from SOSAV
Hello, we have received your return! Could you please contact our customer service at [email protected] so that we can offer you an exchange? Sincerely, The SOSav team
G
gregory B.
Rating: 1 out of 5
Order received partially. I am missing 2 out of 4 items ... and the battery is not the right one ...
Translated reviews
Response from SOSAV
Hello, Thank you for your comment. Our customer service will answer your message as soon as possible :) Sincerely, SOSav
L
LUCIEN D.
Rating: 2 out of 5
Hello. I received the iPhone 7 plus charging pad in very bad condition. The contacts have been broken and the fasteners are bent. I've mounted it anyway and I have the same result as with the old one, no charge.
Translated reviews
T
Thomas S.
Rating: 1 out of 5
Very disappointed!!!
Translated reviews
Response from SOSAV
Hello Thomas, Please contact our customer service department at [email protected] as soon as possible to proceed with the exchange. Sincerely, SOSav
P
Patrice C.
Rating: 2 out of 5
The tools I ordered don't match the screws on my iPhone, no adhesive on my Power tablecloth when other sites sell it (I had to use glue), and the instructions for repairing it stop just before reassembling it, specifying that you have to do the steps backwards (logical). My assembly is so poor because of the tools that I'll probably have to send it for repair (or the assembly will last a week)
Translated reviews
N
natasha F.
Rating: 1 out of 5
....
Translated reviews
Response from SOSAV
Hello, Could you please contact our customer service at [email protected] so that we can inform you about the tracking of your package? Sincerely, The SOSav team
G
Gatien F.
Rating: 1 out of 5
Never again will I order from this site, the battery pack I received I noticed was too small for my iPhone 7 plus!
Translated reviews
Response from SOSAV
Hello, thank you for your comment! Please contact our customer service at [email protected] and we will be able to offer you an exchange of the part. We look forward to hearing from you and wish you a good day. Sincerely, The SOSav team
We use cookies for audience measurement and improving user experience.
English 
Français 
Español 
Italiano 
Deutsch 