Customer reviews of SOSAV

I received the battery, but after replacement, following the tutorial, the phone does not restart, the screen just displays a blue band for a short time, I think I broke the screen at step 7 following the indication: "Insert now a nylon spatula between the screen and the chassis of the Galaxy S6. Don't do that, if you do it at the wrong place, the screen won't turn on anymore! I just wanted to change the battery, now I have to change the screen, it would have cost me less to buy a new phone.

I ordered a disassembly kit for iPhone 5s, and I just received a Phillips screwdriver which, alone, is useless. On the site, the photo of the kit is complete and engaging, but it is a trompe l'oeil

I've been trying to mount the screen, but I can't connect the TouchId connector...

Fast delivery

Order received partially. I am missing 2 out of 4 items ... and the battery is not the right one ...

Hello. I received the iPhone 7 plus charging pad in very bad condition. The contacts have been broken and the fasteners are bent. I've mounted it anyway and I have the same result as with the old one, no charge.

Very disappointed!!!

The tools I ordered don't match the screws on my iPhone, no adhesive on my Power tablecloth when other sites sell it (I had to use glue), and the instructions for repairing it stop just before reassembling it, specifying that you have to do the steps backwards (logical). My assembly is so poor because of the tools that I'll probably have to send it for repair (or the assembly will last a week)

....

Never again will I order from this site, the battery pack I received I noticed was too small for my iPhone 7 plus!

I have not received my order yet.

I'm sorry, but I can't get my button to work properly. It's just that it's very sensitive at times and at other times it's stuck or works alone.

Very bad experience with email support. I bought a screen + touch screen. Delivery was perfect. After replacing this screen no particular problem. However, after using a tempered glass, an area of the touchscreen does not work properly. I tried several qualities of tempered glass without result. The different exchanges with the after sales service did not lead to a satisfactory answer. As I did not order tempered glass on the site, they cannot offer any support! I find this unacceptable and have given up the sterile dialogue I had with the after sales service. I recommended a screen elsewhere and since then no problem. Obviously, I do not recommend it.

The tutorial only skimmed over the most critical part of the repair, removing the battery, but I could only know that after I did it. As a result, having followed the tutorial, i.e. removing the battery from the side, I tore a plug and my phone is now out of order for good. It should have been explained that you have to remove the battery from the top, following the 3 sticky strips that hold it. So I'm good to go and buy a new phone, and the battery I bought on the site is useless to me.

Incorrect quality part Lithium battery for iPad with plug mounted on the wrong side! No quality control performed

My order, an empty envelope. claim a second empty envelope. I think I'm dreaming.

I took a premium screen that is sold as a replacement for the original screen and you can't tell the difference. This is not true. I would have given it 2 stars if that's all it was. I'm going down to 1 star because in order for the after sales service to take my request into account, they want pictures of the disassembled screen and won't do anything without that. Tip, take pictures of the items you receive before you mount them just in case. I will go to the competition which is cheaper.

Nothing to say, waiting for my part!!!.hoping it's fast and that it's the right one.

Ordered on Sunday, the part arrived by post this Friday. Opening, the part delivered is not the one presented on the site and totally incompatible with my SAMSUNG GALAXY TAB S.

The part received does not work the problems no way to reach someone said on the phone nor on the networks to correct this

The parts ordered do not work despite the return of my order that did not change anything I wonder if it is not parts of China I bought the part in repair shop that it works very well there is a big problem with your parts

Not very serious about order preparation, missing item. Very disappointed as I paid for the fast delivery. And when they send back the missing item, it's in normal mail mode. In addition, I could not even repair my phone and I wonder if the parts are not defective ...

I did not receive the right material, and more impossible to contact SOSAV by phone, as any good site of sale via the net, we can only contact them by mail, and to date they still have not answered me, as I paid via Paypal I will open a dispute, once their Paypal account blocked I think they will answer me immediately, the classic blow. I buy via the net often on foreign sites, even in China, and I have never had any problem, the only times or I have returned problems it has always been with French companies!

disappointed price/quality

Hello, I have replaced the battery of my laptop according to a tutorial by the one ordered from SOSV, and my laptop stopped working. I will buy another one. So I don't see the point of your site to sell phone batteries, and in a general way to replace a laptop battery, since this DIY makes the laptop out of order ...

No response from the soap Poor quality part

I tried to call the service department and they said to send an email and the email address is not good....

iPhone 7 replacement screen of poor quality, very little brightness, screen not readable in daylight, dark colors. After second order OEM screen, back to original quality (but loss of home button??is there a link?)

exploded glue

Ordered before 15h for a shipment the same day on 23/12, package sent the next day is 24/12 ... and still not delivered on 29/12 ...

The part arrived quickly but not in good condition... antenna connector missing with big scratch on the circuit... I'll send it back to you as soon as I can while waiting for a new replacement !

I'm very disappointed with the quality of the battery, it's not as good as the original one, but I'm sure it will be. I am very disappointed with the merchandise, it is far from the quality of the original battery.

I have ordered a screen for my MacBook Pro and the image quality is poor compared to before. I also ordered a charger that is not the right one even though it says that all orders are checked against the computer's match so I am disappointed.

lack of instructions and fragile glass: it broke !!!!!!!

It's been 1 month since I ordered a battery and a screen for the Apple Watch series 1 on the site. The promise made on the site announces the availability of parts within 7 to 15 days. To date, one month later, no order received, and obliged to make the steps to have news. Twice the same answer: We should receive the products within 15 days. We are therefore at a delay of about 1.5 months MINIMUM. I am sickened by this lack of respect for the customer, the lack of respect for the promises that are made via the site, and the nonchalance of the answers that are given to us. They knew how to cash in but don't know how to assume their orders. A commercial gesture on this order would be the least they could do to compensate for the loss of time and energy lost to get information. Instead, they offer me a credit note... In short... A BLAGUE!!! This lack of seriousness make me say that this site is to be avoided absolutely. Last time I order on this site and I invite you to do the same if you don't want to waste time and money.

The video tutorials are not precise enough but they are so good that they can be sold. My iphone is finished at apple which classifies it as irreparable. We can always say that it's because I disassembled or reassembled it badly

I have received my order and I am very pleased with the service. I have been very satisfied with the service and the product. Now the complaint process is very long. I don't know when I will receive the right item. Also noted that the email I received following my complaint is not even courteous. Not even a sorry or anything.

I had to wait for an order for 2 months and another one for 1 month, and to be constantly behind them so that they don't forget me. Big internal communication problems and total disorganization! Big waste of time for me and bad moments spent.

I bought a battery that does not work well and its capacity lasts less than an hour. Last Friday I received the battery and on Monday I compiled them about it, but they have not received a response yet. If the response is not received well, the service they are getting is absolutely zero.

it was sold with the replacement screen a kit, but it was missing in this kit to 10 the main tool to remove the screen and in the end none of the tools sent was used: 10 for nothing