SOSAV is praised for fast and reliable delivery, with many customers noting quick shipping, on-time arrival, and well-packaged, compliant parts that match descriptions. The store earns strong appreciation for clear, helpful repair instructions and tutorials, enabling users to successfully fix devices like phones and game controllers at reduced costs. Customers repeatedly highlight the quality of parts and the effectiveness of the repairs, from batteries to screens, with many mentioning easy installation and lasting performance. The overall experience is described as professional and trustworthy, with repeat orders and high willingness to recommend SOSAV.
I ordered a part supposedly compatible with my iPhone 6 according to the site impossible to mount because different from the original No commercial gesture but an email to tell me the right part!
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Response from SOSAV
Hello Thierry, We have received your message and we thank you. After checking your file, you have received the part you ordered, namely a Home Button cover - iPhone 6 . You were in fact looking for the HOME BUTTON + COVER - IPHONE 6 . It is a mistake of order and not an error of our services, our support has still offered you 10% discount if you want to recommend the right part to us. Wishing you a good day. The SOSav team
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Anonymous A.
Rating: 2 out of 5
the product does not correspond to the photo, on the photo it was a battery manufactured and assembled in Korea, the battery received is manufactured and assembled in China! given the price it is cheaper on other sites, remains to be seen how long it will last?
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Anonymous A.
Rating: 1 out of 5
The screwdrivers you buy do not match your battery instructions
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Anonymous A.
Rating: 1 out of 5
Order paid in express received in 48h 3 items orders only 2 received with delivery note as that the 3 were delivered! The 3 were in stock at the time of the order Contact number on the invoice not assigned! Sending several emails with no response After several days a proposal to have Flee this site
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Response from SOSAV
Hello, Thank you for sharing your opinion. After reading your comment and studying your file, it would seem that you are identified as a professional with us. As such, you have a privileged contact with our sales team. Do not hesitate to contact our team by email or telephone so that we can review your order together. Sincerely yours,
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Anonymous A.
Rating: 1 out of 5
I'm not sure if I'm going to be able to get my order back, but I'm sure I'll be able to get it back. I've been using the site for some time now and I'm very happy with the service. I've been using the site for some time now and I'm very happy with the service and I'm very happy with the service.
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Anonymous A.
Rating: 2 out of 5
Everything is done by email ..no phone : physical contact is very important...
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Anonymous A.
Rating: 1 out of 5
In my package instead of the HUAWEI back shell there was...... A bomb! I wrote to them and they answered and offered me a refund or wait for the restocking which I chose... I have never had anything after relaunching.
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Anonymous A.
Rating: 1 out of 5
I never received my order! I'm still waiting
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Anonymous A.
Rating: 2 out of 5
The site is good, the products are numerous. The order goes through without a hitch. The same goes for the delivery. I'm very pleased with the service and the quality of the products. I'm very pleased with the service and the quality of the products.
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Response from SOSAV
Thank you for sharing your opinion following your order on our site. Have you contacted our customer support, so that an after-sales solution can be proposed to you? We look forward to hearing from you,
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Anonymous A.
Rating: 1 out of 5
I am still waiting for 2 months, 3 reminders for my initial complete order!!!
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Anonymous A.
Rating: 1 out of 5
Deadlines are not met
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Anonymous A.
Rating: 1 out of 5
Received the item in 3 days. The item was intended for an iphone 6S plus, but only works with a 6S, although I did order the part for the 6S plus.
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Anonymous A.
Rating: 2 out of 5
Sending error. A white screen instead of a black screen. 1 week lost.
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Anonymous A.
Rating: 2 out of 5
Non-original parts, loss of functionality of the connected pocket... Missing components on the board compared to the original
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Anonymous A.
Rating: 2 out of 5
The delivery and the quality of the screen are irreproachable. I'm not sure if it's a good one or not, but I'm not sure if it's a good one, and I'm not sure if it's a good one or not. It would be honest to specify it in the technical description.
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Response from SOSAV
Hi Stephane, Thank you for taking the time to share your review. Replacing the iPhone 6 screen has no impact on the Touch ID functionality. This functionality is indeed controlled by your home button and the home extension cable that runs along the metal plate. You have recovered these elements on your old screen, it can not be related to the new screen. We invite you to check the state and connection of the tablecloths of your home button and its extension, one of them has either been damaged or has been incorrectly connected. We remain at your disposal at [email protected] if you need more information. The SOSav team
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Anonymous A.
Rating: 1 out of 5
the battery was shorter and does not hold the charge. impossible to reach them by phone
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Anonymous A.
Rating: 1 out of 5
Still haven't received the right C-piece to despair about.
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Response from SOSAV
Hello Jérôme, After checking, we have shipped your order 3 times. If an error in the routing or the loss of a parcel can happen exceptionally, it is very surprising that none reached you especially since they were not returned to us. Your address is a place that has no street name or number, can you confirm it to us at [email protected] in order to resolve the situation as soon as possible? With our apologies for the inconvenience caused. The SOSav team
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Anonymous A.
Rating: 2 out of 5
Poor packaging and delivery.
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Anonymous A.
Rating: 1 out of 5
I haven't received my order yet :(
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Anonymous A.
Rating: 2 out of 5
They only showed part of my order (without telling me) even though everything was noted as available.
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Anonymous A.
Rating: 1 out of 5
I'm not sure how to repair the screen on the z3 compact. Result I broke the speakers. The cost of the repair became too much. No apologies from the service department. I'm going to get my money back for the new screen. Result my phone is dead and I lost 10 euros in shipping costs. The repair guide is still not updated.
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Anonymous A.
Rating: 1 out of 5
Very well done site, but we don't receive what we order.
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Anonymous A.
Rating: 1 out of 5
It's been 3 weeks, I never received the battery I ordered
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Anonymous A.
Rating: 1 out of 5
NEVER RECEIVED
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Anonymous A.
Rating: 1 out of 5
I am very pleased with the service and the quality of the product. I am very pleased with the service and the quality of the product and the quality of the service.
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Anonymous A.
Rating: 1 out of 5
My order was a tempered glass protection film (Galaxy S7 Edge), the 1st order arrived damaged - glass completely broken because of very thin packaging - not suitable. The 2nd one arrived without any problem, but the glass lasted one day on the screen of my laptop ... Really disappointed because useless purchase.
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Anonymous A.
Rating: 2 out of 5
Fast delivery but product does not match the original battery
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Anonymous A.
Rating: 2 out of 5
On the site, products falsely presented as available.
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Anonymous A.
Rating: 1 out of 5
I really don't see the point of selling a touchscreen without LCD! I would not be fooled again, I find it dishonest of you not to specify that the glass without lcd is useless for this model. After changing the glass, I realize that my screen "off" is gray and not black, not serious it does not bother me ... By turning it on the screen is all white ... In searching the forums for a solution to my problem, I maperçois that on the LG G2, it must change the glass AND the lcd. I've been using it for a while now, but I'm not sure how to fix it.
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Response from SOSAV
Hello Mariame, Thank you for taking the time to share your opinion. The interest in selling the touchscreen without the LCD is, as indicated on our product sheet, in case of cracked glass, broken glass, touchscreen problem: https://www.sosav.fr/store/pieces-detachees-lg-g2/9349-vitre-tactile-noire-lg-g2.html. The change of the glass alone is indeed useless if it is your LCD which is damaged. Wishing you a good day. The SOSav team
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Anonymous A.
Rating: 1 out of 5
Lack of seriousness: a non-functional product and a product that does not correspond to the photos which were indeed non-contractual
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Anonymous A.
Rating: 2 out of 5
Hello, I give this note because your website makes you believe that you can buy certain products and it is false. I was delivered 2 times, 2 bad products only to be informed by SMS that I would not be delivered, of course once the products were returned. I lost 3 weeks! See 1 month the time to make a new purchase. So yes I am very disappointed. I was not even compensated. I will not fail to talk about it around me. Cdt
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Anonymous A.
Rating: 2 out of 5
bad product received, 2 times in a row.
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Anonymous A.
Rating: 1 out of 5
I ordered a repair kit for the optics of my laptop plus the spatulas I never received the spatulas and it is impossible for me to reach customer service I sent an email and I have no answer I consider that there is no consideration for the customer 2 + it is very dishonest to act like this
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Anonymous A.
Rating: 1 out of 5
They want to refund 15.90 when I have spent almost double! Even in the management of the refund it's a mess...
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Anonymous A.
Rating: 2 out of 5
The site is fine, but the waiting time for delivery is false if you order before 3pm you were delivered the next day or 2 days later and I had to wait more than 5 days without news
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Anonymous A.
Rating: 2 out of 5
I ordered a complete screen for Huawei nova, I thought I would receive a complete screen on a frame, from Huawei. I'm not just a simple screen with the glass, and from an adaptable brand. I'm not sure what to do with it.
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Response from SOSAV
Hello Ludovic, Thank you for taking the time to share your opinion. After checking, as indicated on the product sheet, you have ordered a compatible screen: https://www.sosav.fr/store/nova/48607-ecran-complet-noir-nova.html. This is not an official Huawei product, the sticker can be removed so that no marks are visible. If you have received a screen that is not complete, we invite you to contact our after-sales service at [email protected] so that they can intervene quickly. We remain at your disposal and apologize for any inconvenience caused. The SOSav team
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Anonymous A.
Rating: 2 out of 5
Beware of missed deadlines Beware of announced deadlines
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Anonymous A.
Rating: 1 out of 5
I've been using it for a while now and I'm not sure if it's a good one or a bad one, but it's a good one. Two times in a row a problem so I think the quality is not good
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Anonymous A.
Rating: 1 out of 5
It is probably a mistake when we put it in the package because the main part ordered was not there. I am waiting for a reply from SOSAV. This is a provisional opinion, at least I hope so.
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Anonymous A.
Rating: 1 out of 5
The order was received, but the button pad does not work, I strongly advise against this site they do not even bother to check the part before shipping it to the customer
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