Customer reviews of SOSAV

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 26 971 published reviews

Summary of reviews

Orders are consistently received quickly, often within just a few days, and products match their descriptions accurately, which enhances customer trust. The quality of parts is frequently highlighted, with many noting that components like screens and batteries perform exceptionally well, aligning with expectations set by the product descriptions. Customers appreciate the clear and helpful tutorial videos that accompany their purchases, making DIY repairs accessible and straightforward.

Reviews 1 and 2 stars

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anonymous A.
Rating: 1 out of 5
Deadlines are not met
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anonymous A.
Rating: 1 out of 5
Received the item in 3 days. The item was intended for an iphone 6S plus, but only works with a 6S, although I did order the part for the 6S plus.
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anonymous A.
Rating: 2 out of 5
Sending error. A white screen instead of a black screen. 1 week lost.
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anonymous A.
Rating: 2 out of 5
Non-original parts, loss of functionality of the connected pocket... Missing components on the board compared to the original
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anonymous A.
Rating: 2 out of 5
The delivery and the quality of the screen are irreproachable. I'm not sure if it's a good one or not, but I'm not sure if it's a good one, and I'm not sure if it's a good one or not. It would be honest to specify it in the technical description.
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Response from SOSAV
Hi Stephane, Thank you for taking the time to share your review. Replacing the iPhone 6 screen has no impact on the Touch ID functionality. This functionality is indeed controlled by your home button and the home extension cable that runs along the metal plate. You have recovered these elements on your old screen, it can not be related to the new screen. We invite you to check the state and connection of the tablecloths of your home button and its extension, one of them has either been damaged or has been incorrectly connected. We remain at your disposal at [email protected] if you need more information. The SOSav team
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anonymous A.
Rating: 1 out of 5
the battery was shorter and does not hold the charge. impossible to reach them by phone
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anonymous A.
Rating: 1 out of 5
Still haven't received the right C-piece to despair about.
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Response from SOSAV
Hello Jérôme, After checking, we have shipped your order 3 times. If an error in the routing or the loss of a parcel can happen exceptionally, it is very surprising that none reached you especially since they were not returned to us. Your address is a place that has no street name or number, can you confirm it to us at [email protected] in order to resolve the situation as soon as possible? With our apologies for the inconvenience caused. The SOSav team
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anonymous A.
Rating: 2 out of 5
Poor packaging and delivery.
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anonymous A.
Rating: 1 out of 5
I haven't received my order yet :(
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anonymous A.
Rating: 2 out of 5
They only showed part of my order (without telling me) even though everything was noted as available.
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anonymous A.
Rating: 1 out of 5
I'm not sure how to repair the screen on the z3 compact. Result I broke the speakers. The cost of the repair became too much. No apologies from the service department. I'm going to get my money back for the new screen. Result my phone is dead and I lost 10 euros in shipping costs. The repair guide is still not updated.
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anonymous A.
Rating: 1 out of 5
Very well done site, but we don't receive what we order.
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anonymous A.
Rating: 1 out of 5
It's been 3 weeks, I never received the battery I ordered
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anonymous A.
Rating: 1 out of 5
NEVER RECEIVED
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anonymous A.
Rating: 1 out of 5
I am very pleased with the service and the quality of the product. I am very pleased with the service and the quality of the product and the quality of the service.
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anonymous A.
Rating: 1 out of 5
My order was a tempered glass protection film (Galaxy S7 Edge), the 1st order arrived damaged - glass completely broken because of very thin packaging - not suitable. The 2nd one arrived without any problem, but the glass lasted one day on the screen of my laptop ... Really disappointed because useless purchase.
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anonymous A.
Rating: 2 out of 5
Fast delivery but product does not match the original battery
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anonymous A.
Rating: 2 out of 5
On the site, products falsely presented as available.
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anonymous A.
Rating: 1 out of 5
I really don't see the point of selling a touchscreen without LCD! I would not be fooled again, I find it dishonest of you not to specify that the glass without lcd is useless for this model. After changing the glass, I realize that my screen "off" is gray and not black, not serious it does not bother me ... By turning it on the screen is all white ... In searching the forums for a solution to my problem, I maperçois that on the LG G2, it must change the glass AND the lcd. I've been using it for a while now, but I'm not sure how to fix it.
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Response from SOSAV
Hello Mariame, Thank you for taking the time to share your opinion. The interest in selling the touchscreen without the LCD is, as indicated on our product sheet, in case of cracked glass, broken glass, touchscreen problem: https://www.sosav.fr/store/pieces-detachees-lg-g2/9349-vitre-tactile-noire-lg-g2.html. The change of the glass alone is indeed useless if it is your LCD which is damaged. Wishing you a good day. The SOSav team
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anonymous A.
Rating: 1 out of 5
Lack of seriousness: a non-functional product and a product that does not correspond to the photos which were indeed non-contractual
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anonymous A.
Rating: 2 out of 5
Hello, I give this note because your website makes you believe that you can buy certain products and it is false. I was delivered 2 times, 2 bad products only to be informed by SMS that I would not be delivered, of course once the products were returned. I lost 3 weeks! See 1 month the time to make a new purchase. So yes I am very disappointed. I was not even compensated. I will not fail to talk about it around me. Cdt
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anonymous A.
Rating: 2 out of 5
bad product received, 2 times in a row.
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anonymous A.
Rating: 1 out of 5
I ordered a repair kit for the optics of my laptop plus the spatulas I never received the spatulas and it is impossible for me to reach customer service I sent an email and I have no answer I consider that there is no consideration for the customer 2 + it is very dishonest to act like this
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anonymous A.
Rating: 1 out of 5
They want to refund 15.90 when I have spent almost double! Even in the management of the refund it's a mess...
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anonymous A.
Rating: 2 out of 5
The site is fine, but the waiting time for delivery is false if you order before 3pm you were delivered the next day or 2 days later and I had to wait more than 5 days without news
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anonymous A.
Rating: 2 out of 5
I ordered a complete screen for Huawei nova, I thought I would receive a complete screen on a frame, from Huawei. I'm not just a simple screen with the glass, and from an adaptable brand. I'm not sure what to do with it.
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Response from SOSAV
Hello Ludovic, Thank you for taking the time to share your opinion. After checking, as indicated on the product sheet, you have ordered a compatible screen: https://www.sosav.fr/store/nova/48607-ecran-complet-noir-nova.html. This is not an official Huawei product, the sticker can be removed so that no marks are visible. If you have received a screen that is not complete, we invite you to contact our after-sales service at [email protected] so that they can intervene quickly. We remain at your disposal and apologize for any inconvenience caused. The SOSav team
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anonymous A.
Rating: 2 out of 5
Beware of missed deadlines Beware of announced deadlines
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anonymous A.
Rating: 1 out of 5
I've been using it for a while now and I'm not sure if it's a good one or a bad one, but it's a good one. Two times in a row a problem so I think the quality is not good
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anonymous A.
Rating: 1 out of 5
It is probably a mistake when we put it in the package because the main part ordered was not there. I am waiting for a reply from SOSAV. This is a provisional opinion, at least I hope so.
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anonymous A.
Rating: 1 out of 5
The order was received, but the button pad does not work, I strongly advise against this site they do not even bother to check the part before shipping it to the customer
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anonymous A.
Rating: 1 out of 5
Order received very late
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anonymous A.
Rating: 2 out of 5
Nothing special except for the occasional delivery problem, I guess.
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anonymous A.
Rating: 1 out of 5
Null, I received something else that doesn't interest me, an iphone 5C screen
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Response from SOSAV
Hello David, Thank you for taking the time to leave a review. After checking, you have not contacted our customer service to inform us that you have not received the part you ordered. We invite you to send us an email at [email protected] with a picture of the product received so that we can do the necessary quickly. Wishing you a good day and remaining at your disposal. Sincerely, The SOSav team
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anonymous A.
Rating: 1 out of 5
Product badly referenced (screen announced with frame but received without frame... twice) all under the pretext of a quality problem with a supplier (honesty is good...). When I was finally able to order the right part, after replacement of the screen it is of terrible quality, color contrast and brightness very very very far from the original product. The video tutorial is far from being exhaustive and lacks a good part of the gestures to perform (recovery of the foam of the brightness sensor for example). The only thing I can say is that the video tutorial is far from complete and lacks many of the steps to take (e.g. recovering the foam from the light sensor). The only positive point is the reactivity of the answers by mail, otherwise it would not even deserve a star.
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anonymous A.
Rating: 1 out of 5
I received the package on time but unfortunately it is not what I ordered
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Response from SOSAV
Hello Jean, Thank you for taking the time to leave a review. First of all, we apologize if you did not receive the product you ordered. After checking, you did not contact our customer service to inform us. We invite you to contact us at [email protected] with a picture of the received part so that we can do the necessary. We wish you a good day and remain at your disposal. Sincerely, The SOSav team
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anonymous A.
Rating: 1 out of 5
Suite commande écran wii U + écran iPhone 5c complet + batterie 5c+spatule métal +kit outils universels en Chronopost Commande reçue 3 jours plus tard mais manque le kit outils Mail au vendeur réception des outils 3 jours plus tard Réparation le bouton home n'est pas monté sur lecran Du 5c vendu complet , bouton home fourni na pas fonctionné obligé de remettre lancien + comportement anormal du tactile et de la batterie. The screen wii u apparently works normally. I'm not sure how to get the phone to work, but I'm sure it's a good idea to get it to work. I would not recommend Sosav
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Response from SOSAV
Hello Jérôme, Thank you for taking the time to leave a review. After checking, you have not contacted our customer service regarding these operating problems. All our parts are guaranteed for 1 year, we invite you to send an email to our after-sales service at [email protected] so that we can send you a new after-sales service. Wishing you a good day. Sincerely, The SOSav team
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anonymous A.
Rating: 1 out of 5
Hello, This was the first and last time I ordered from your site. If you are not able to know what you are selling, I have nothing to do with you.
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anonymous A.
Rating: 1 out of 5
I had a problem with the home order button, it didn't work and I couldn't get through to anyone in the department, plus the phone number on the invoice didn't exist. 12 EUR in the trash
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anonymous A.
Rating: 1 out of 5
I ordered the part with the right ref and received the wrong one
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anonymous A.
Rating: 1 out of 5
The battery does not match. Maybe I'm wrong. I find myself with a battery that is of no use to me.
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