Customer reviews of SOSAV

Despite a quick response from customer service, and a deposit to receive a new part faster, I have received nothing after 5 days and the tracking link is not valid.

para port the price of the support it's so expensive and the delivery is slow

It would be a good idea to include the instructions with the material!

Replaced the battery on my Sony Xperia Z3 compact. Delivery problem: the delivery man says he can't access the building, doesn't use the intercom and after 3 days gives the package to the post office without leaving any notice or warning. I went myself to the post office a bit randomly to get my package. Then the replacement procedure is incomplete, I had to improvise and consult other sites. After the replacement, the headphone jack does not work anymore :-( The battery delivered holds even less charge than the original 3 years old battery :-( I am waiting for the return of the customer service...

Hello, disappointed with my order, I ordered a 2ds touchscreen, supposedly delivered with a sticker not present on the screen or even in the box, the phone number on the site has no interlocutor just an answering machine that says you have to contact customer service by filling out the forms or via mail.... Result after contact by mail, I have to face the photo of the article received and then send it back, a very long procedure, also knowing that if I am delivered at home it is not to go to a post office, the error coming from them, inspection of the article before sending it would not happen. The most deplorable is to put a phone number in front to have an answering machine cordially

package received in bad condition but contents were intact

This is absolutely not an honor 8, poor quality... Fragile, pitiful delivery service

Not very happy with the after sales service! The screen broke when I put it in the back shell... no change possible. Disappointed!!!

Misleading information about the availability of items

Complicated return procedure at the customer's expense

The goods correspond to our order. I would like to thank them for their excellent service and for the quality of their products. I would like to thank you for your excellent service and for the excellent quality of your products. I would like to thank you for your excellent service and for the excellent quality of your products.

Very/too long delay to receive the part

I left a comment about the fact that it shows a picture of a screen stamped with the apple, which is false. My message has been deleted and a comment of the non-contractual visual type has been added on the pictures...

2 products ordered: - a Samsung tablet tablecloth in an already opened bag that is damaged - a battery for Samsung S5 with very poor performance, worse than the original one that is 2 years old

Poor quality equipment and no response to emails

Too bad!!! Despite the information requested in advance the article was incomplete ...I did not solve my problem while the tool is already of a consequent price.....the photo is not consistent with the product

tuto sosav or we forget to put back pieces ...

The order was delivered as planned but it is not the right part.the part is on the catalogue but is no longer in stock.however the part will be reimbursed and a voucher of 10% of the amount of the part will be granted to me as a commercial title.I ask as a commercial title that I be reimbursed also the shipping.

Hello, indeed I am informed. The fact that there is snow I am aware, but I received other packages transiting through the same carrier and ordered on another site than yours, moreover I am not responsible for the snow either. On the site I was offered a delivery for the next day (know that the weather is predictable so you can block the delivery option before 13h), it is not respected it is up to you to make a refund to the customer and not the carrier. You are free to arrange or not with your carrier. In view of your sense of customer service, please know that I will not recommend your sites or other affiliates without resolving this incident on your part. Sincerely

I am very pleased with the service and the quality of the product. I have not received my order yet, but I have to say that I am very pleased with the service and the quality of the product and the quality of the service.

The material provided is of poor quality. The sticker for samsung galaxy s4 that I ordered is not translucent I have followed the procedure ... I would no longer call sosav

It is a site that is very long to receive the order and does not take into account the possible change of address before sending the package I would not recommend it to my friends

Your site is not clear about where the parts come from. First order on your site. Received broken part. (glass) - Pack 5995 - Black Touchscreen Stickers - Tab 2 10.1 - the container of this spare part received was opened before shipping and rescotched. The packaging of the spare parts is not sealed and therefore nothing guarantees that the spare part inside is functional. The second spare part was ordered and delivered intact. I've been using this product for a while now, but I'm not sure if it's a good one. I'm not sure if it's a good one, but I'm not sure if it's a good one.

I'm very pleased with the service and the product.

One of the suction cups is broken and does not work

The product does not fit because the fixing points are wrong! The tablecloth can not be fixed as the original and therefore the contact can not make the controller does not work! Product not identical to the original I should have refrained from losing 5 e plus 5 euros shipping!!!

SOSav is a bad site selling average products with responsive but borderline LEGAL support. I bought a complete iPhone 6 screen that had 3 defects. Knowing that the replacement would only be made after they received this more than defective product, I ordered from another merchant in order to have a functional product quickly. It had been less than 14 days since I placed my order, so I asked for a refund. They refuse and tell me that it is only a credit note or replacement of the product (it is illegal). It took me multiple conversations (36 emails sent/received) stating the various French laws (art. L. 221-24) obliging them to refund me to win my case. I will NEVER recommend this site as it has a policy of THIEF. I would have put "0" but it is not possible. PS: here is the update of my review, please don't delete it yet.

Despite a request for confirmation by e-mail before ordering, the product does not correspond to my request (motherboard NEW 3DS XL US version instead of Europe). After an exchange just as unsuccessful it ended with a refund ...

I ordered a battery and a power connector for iPhone 4s but I was disappointed by the quality of these products. The proximity sensor that I received has one of the branches of the tablecloth too long of a few millimeters. I had to twist it a bit to clip it on. The power button is very hard but works. The tools are correct. It is a pity that the flat head screwdriver is not magnetic. I did a battery test which shows that it is perfect but unfortunately it discharges too quickly (the % drops almost at sight), even by setting and optimizing the features and some applications of the iPhone ... The after sales service is very reactive. The parts are guaranteed for one year, and they propose to change them, but they have to dismantle everything and take pictures of the defective parts beforehand. Afterwards, they propose to send back the parts and to change them. This very constraining and meticulous operation discouraged me. I couldn't see myself dismantling everything again just to take pictures, so I took the responsibility of refusing to go through with the proposed process. It's up to you...

I am very pleased with the delivery...I had to send a third person to pick up my package at a post office that was not in my area... I'm very happy with the service and the quality of the product. I'm very happy with the service and the quality of the product and the quality of the service.

I have received my order and I am very pleased with the service and the quality of the product.

I am very unhappy and this is the third review I have left before it was validated. I ordered an item noted in stock which finally was not and arrived a month later. You can't refuse my review indefinitely until you like it, the law is quite clear on the subject recently. I would also like to point out that you are not a service company as you wrote in your second reply to my second opinion, but a goods company. It seems to work on a just-in-time basis. Thank you this time for publishing my notice of dissatisfaction as is before I send it to a consumer association. Sincerely.

The after-sales service did not offer me any solution, so I stand by my rating.

Totally dissatisfied... Product received not in conformity, returned by registered mail refused!!!

material does not correspond to what I ordered

I did not receive what I ordered

The delay between the order and the reception is very long.

cde passed the 03/11/2017 I relaunch the 24/11 and I am asked to manage to find my package "in the process of delivery" with the tracking. I am very annoyed that I do not have a contact person.

I received my package and it was opened !!!! My screen was fine inside

The order did not contain what the tuto used, namely the flat tool used to remove the battery. So, it's uncomfortable and stressful