SOSAV is praised for fast and reliable delivery, with many customers noting quick shipping, on-time arrival, and well-packaged, compliant parts that match descriptions. The store earns strong appreciation for clear, helpful repair instructions and tutorials, enabling users to successfully fix devices like phones and game controllers at reduced costs. Customers repeatedly highlight the quality of parts and the effectiveness of the repairs, from batteries to screens, with many mentioning easy installation and lasting performance. The overall experience is described as professional and trustworthy, with repeat orders and high willingness to recommend SOSAV.
I have received my order and I am very pleased with the service and the quality of the product.
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Response from SOSAV
Hello, your file is in progress with our after-sales service. The latter has informed you that we have received your package which was returned to us by the Post Office on January 15. Our SAV is waiting for your answer to close your file which is not related to our services but to a delivery incident from the Post Office. Sincerely, The SOSav team
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Anonymous A.
Rating: 2 out of 5
I am very unhappy and this is the third review I have left before it was validated. I ordered an item noted in stock which finally was not and arrived a month later. You can't refuse my review indefinitely until you like it, the law is quite clear on the subject recently. I would also like to point out that you are not a service company as you wrote in your second reply to my second opinion, but a goods company. It seems to work on a just-in-time basis. Thank you this time for publishing my notice of dissatisfaction as is before I send it to a consumer association. Sincerely.
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Anonymous A.
Rating: 1 out of 5
The after-sales service did not offer me any solution, so I stand by my rating.
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Anonymous A.
Rating: 1 out of 5
Totally dissatisfied... Product received not in conformity, returned by registered mail refused!!!
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Anonymous A.
Rating: 2 out of 5
material does not correspond to what I ordered
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Anonymous A.
Rating: 1 out of 5
I did not receive what I ordered
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Anonymous A.
Rating: 2 out of 5
The delay between the order and the reception is very long.
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Anonymous A.
Rating: 1 out of 5
cde passed the 03/11/2017 I relaunch the 24/11 and I am asked to manage to find my package "in the process of delivery" with the tracking. I am very annoyed that I do not have a contact person.
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Response from SOSAV
Hello, after checking, your file is being processed. Our agents have responded to your request as soon as possible and have made the necessary arrangements with Colissimo. As soon as the investigation requested from Colissimo is completed, our after-sales service will get back to you. Sincerely, The SOSav team
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Anonymous A.
Rating: 2 out of 5
I received my package and it was opened !!!! My screen was fine inside
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Anonymous A.
Rating: 1 out of 5
The order did not contain what the tuto used, namely the flat tool used to remove the battery. So, it's uncomfortable and stressful
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Anonymous A.
Rating: 1 out of 5
It is not the same material as the original glass (the original glass is polished).
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Anonymous A.
Rating: 1 out of 5
It is a glass of Honor 7 but without the circuit that allows this link with the LCD screen. Very disappointed with this purchase.
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Anonymous A.
Rating: 1 out of 5
I have to say nothing about the product but very disappointed by the delivery that I paid not far from 10 euros to be delivered in person under signature and person not deliver and no receipt in the mailbox.I had to move to the post office so pay more expensive while I had myself to go get my package I find it very average.
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Anonymous A.
Rating: 1 out of 5
Piece does not work. Very disappointed, I will not order from this site again.
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Anonymous A.
Rating: 1 out of 5
Bjr following my order of October 30 I took a sending by Colissimo that should put delivered 3 days at the latest to today I have not yet received anything knowing that I have already ordered on a competitor's site and took sending by letter and I received my order 5 days after so I would like to have a commercial gesture from you. PS I have a photo of the tracking letter to prove that I am not lying. Thank you for your help. Aslam Selot
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Anonymous A.
Rating: 1 out of 5
Does not correspond to the demand .
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Anonymous A.
Rating: 2 out of 5
I ordered a nexus 2nd generation screen + accessories, what was my surprise when I opened the package, I had everything but the most important screen! I called the service and was told that it was out of stock, but on the site it was available. I just regret that the site did not maj the availability of the product that would have avoided me to order because now I am obliged to wait for the restocking of the product within 15 days ... Not cool.
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Anonymous A.
Rating: 1 out of 5
parcel delivered by chronoposte invoice 12euro deliver 24 ouvrer .recus as one in simple courier .no answer of the customer service after complaint
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Anonymous A.
Rating: 1 out of 5
The product is not suitable: Scam
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Anonymous A.
Rating: 2 out of 5
Fast delivery but the spare parts were not of good quality.
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Anonymous A.
Rating: 2 out of 5
You sent me a battery for lumia 630 instead of lumia 635. So you are not good Sorry
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Anonymous A.
Rating: 2 out of 5
The product was received on time and well protected, but it does not conform to the version ordered. The connector is not the right one and therefore unusable. I'm waiting for the seller to review my evaluation. I am waiting for the seller to review my evaluation.
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Anonymous A.
Rating: 2 out of 5
I received the item at the depository and returned it because no notice of availability was sent to me ... on the other hand Refacturation for the second time of the shipping costs to receive my article, After contact no consideration of my claim if I want to receive my article repayer the shipping costs! I do not recommend this site of sale.
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Anonymous A.
Rating: 2 out of 5
I've been waiting for over 2 months to receive my order! Not great...
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Anonymous A.
Rating: 2 out of 5
not able to manage a product in stock and the other one not in an order when one becomes available the other one is not and so on......
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Anonymous A.
Rating: 1 out of 5
Order date 12/08 Sold by a total refund on 27/09 !!! Part not compatible or then reception of part which seems to be second hand ..... No commercial gesture ...... MEFIANCE !!!!!!!!!!!
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Anonymous A.
Rating: 2 out of 5
Poor delivery times and products not up to expectations
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Anonymous A.
Rating: 2 out of 5
After three reminders and two weeks of waiting, I was told that a product would not be available for another two weeks. Lack of communication on the real availability of products.
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Anonymous A.
Rating: 2 out of 5
Advertised stock not in compliance
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Anonymous A.
Rating: 1 out of 5
The part delivered is not identical to the one requested, the repair is impossible!
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Anonymous A.
Rating: 2 out of 5
The product was sent in error and was sent back immediately as a tracked letter, although I had paid chronopost for next day delivery.
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Anonymous A.
Rating: 1 out of 5
The battery does not work
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Anonymous A.
Rating: 2 out of 5
Order not validated but PayPal payment made. No productivity from the site to solve the problem. No gesture to apologize for this problem. I will certainly not use this site again for my next order of spare parts.
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Anonymous A.
Rating: 1 out of 5
I ordered and received an iPhone 6 glass with a manufacturing defect.I sent an email describing the problem but I am still waiting for a response.In clear, to order and pay for products there are people but for complaints you will be only ghost.Find your happiness on another site, advice from sb disappointed with their services
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Anonymous A.
Rating: 1 out of 5
I have to say that I am very disappointed with the kit, as it does not correspond to the description, and it is impossible to dismantle my device to change the screen.
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Anonymous A.
Rating: 1 out of 5
The product received is not the one purchased,
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Anonymous A.
Rating: 1 out of 5
Delivery of order more than a month after order! Windows phone screen ordered was a used part! Unpleasant after sales service.
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Anonymous A.
Rating: 1 out of 5
No tuto for only the men's tablecloth and when we ask we are told it is better to take button + tablecloth. Thank you for saying so once purchased!
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Anonymous A.
Rating: 2 out of 5
A purchase, a disappointment... Not possible to judge.
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Anonymous A.
Rating: 2 out of 5
The parts are expensive (but arrive quickly all the same) and are of poor quality. My basket stayed on the site for a week, sometimes the delivery is free, sometimes not. The delivery, let's talk about it: you have to count much more than what is indicated for a home delivery! I've never seen that! However, the parts arrive in a parcel, they are very well packed and protected with an antistatic packaging.
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