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A
Rating: 2 out of 5
Disappointed for my 1st order but you always have to give people a chance to make it up. So I hope it was just bad luck and that everything will be fine next time.
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Customer reviews of SOSAV
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 26 971 published reviews
Summary of reviews
Orders are consistently received quickly, often within just a few days, and products match their descriptions accurately, which enhances customer trust. The quality of parts is frequently highlighted, with many noting that components like screens and batteries perform exceptionally well, aligning with expectations set by the product descriptions. Customers appreciate the clear and helpful tutorial videos that accompany their purchases, making DIY repairs accessible and straightforward.
Reviews 1 and 2 stars
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Rating: 1 out of 5
Does not work, not detailed enough.
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A
Rating: 2 out of 5
I am disappointed. I ordered a gift package for 3 euros and did not get it.
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Rating: 2 out of 5
I have to say that I am very pleased with the service and the quality of the product. Only positive quick response
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A
Rating: 1 out of 5
I'm sure you'll be happy to help me with any questions I may have. I'm sure you'll be happy to help me with any questions I may have.
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A
Rating: 2 out of 5
The finish of the spare parts leaves something to be desired
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A
Rating: 1 out of 5
I bought on this site a lcd screen and a touch screen for an iPad 2. The touchscreen is fine, although two of the mounting brackets were bent. The touchscreen does not work on the edge of the screen (2 to 3 cm). I'm not sure if SOSAV will find a solution.
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A
Rating: 2 out of 5
The product does not match the tutorial. On the screen I bought, the proximity sensor, the camera, etc... are missing from the tutorial. This complicates the task and forces to go see a youtube video where the additional manipulation is explained ...
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Rating: 1 out of 5
I placed an order with them in July. After 2 months of waiting and sending several emails and several calls without any response from them I wrote on their Facebook page. They answered me the next day to tell me that I will have my order at the latest the following week but I received it 2 weeks later or more than 2 months and a half of waiting and especially no news and response from them without going through Facebook. To apologize, they simply gave me the price of the delivery as a voucher to be used on another order
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Rating: 1 out of 5
shameful delivery date
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Rating: 2 out of 5
I received my order 1 month late and it was not complete (I have since received it in full). Fortunately, the after-sales service listened to me. I'm very pleased with the service and the quality of the product, but I'm not sure I'll be able to buy it again.
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A
Rating: 1 out of 5
Positive point: this is the only place where I found the item I need, which arrived intact at the relay point. The first exchanges with the SOSAV team were quick. Negative point: After 2 months of waiting I cancelled my order and bought a new phone. Why did you wait for my cancellation to send the product? A better communication about the availability of the product would have been appreciated, it would have saved me the purchase of a new phone.
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Rating: 1 out of 5
Very long delivery time. The part delivered does not correspond to what I ordered.
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Rating: 2 out of 5
I received the parts quickly and well packaged. I have followed the tutorial to change the charging port of my iphone 5 and the battery after reassembling nothing works.... though the failure was precisely targeted and the assembly was done with care. I wasted my time and money ...
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A
Rating: 2 out of 5
I've been using this phone for a while now, but it's a good idea to check it out and see if it's working. It is not specified that it must recover the 2 buttons On / off and volume of the old phone (and there it spoils, the volume button hangs and the phone is unusable) 87 euro for no result
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Rating: 1 out of 5
I have received an order but not the right parts and no time to redo the how. out of 3 how to drift only one and arrive fully and on time.
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Rating: 2 out of 5
A very bad experience, 2 and a half months to fix my phone the screen sent was not compatible, a service quite unresponsive and disorganized which explains so much time. The problem was solved anyway so I put 2 stars only for this reason. It is still very disappointing for a French company.
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Rating: 1 out of 5
I have received my order and I am very pleased with the service. I have been moved twice to the relay point when there was nothing, nice! Neither colissimo nor SOSAV gave me any real explanation, my request for reimbursement has been put in stanby. They even offered me a second shipment with the shipping costs at my expense. A shame! I don't know yet how long this story will last before I can be reimbursed.
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A
Rating: 1 out of 5
the shipping costs are high especially when the return of the fake item sold are not included.
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A
Rating: 1 out of 5
I started a galaxy s4 screen on July 27, it should be available within two weeks, but I got it on September 10. Replaced with care it didn't last a week before failing me.
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A
Rating: 2 out of 5
I have waited more than twice the expected time, without any words of apology or commercial gestures (35 days instead of 15) now I am on holiday I can not get my product ...
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A
Rating: 1 out of 5
I will not recommend to my family and friends be sure. I will recommend your site to my friends and family. And again I have sent you 2 emails on the status of my orders but I have not received anything even a word of apology from you. I am still missing an order (a tablecloth for samsung S4 mini) but I think I can forget about it.
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Rating: 2 out of 5
I am disappointed, I placed an order on 30/07/16 on a product that was to be brought to you within 15 days, I had no news or additional information from you to indicate your difficulties in receiving your supplies. Having no means to contact you through the site (no contact by messaging) I went through Facebook so that we finally take care of my order remained in oblivion .... I was finally delivered a few days ago only, uh yes ... you do not dream we are in mid-September .... I have known better as a service from you. Sincerely, M.ANJOT a disappointed customer.
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Rating: 2 out of 5
The delivery time is too long since ordering, and I have since purchased the equipment from another dealer. It is a pity, because until now I was very satisfied with SOSAV.
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Rating: 1 out of 5
Order placed on 31/07/2016. Order received 08/09/2016. For the speed it will have to iron.
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Rating: 1 out of 5
I have received my order after 1 month of waiting and many emails sent. I'm very pleased with the product and the service.
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Rating: 1 out of 5
I'm not sure how to use this product, but I'm sure it's a good idea to use it as an alternative to the traditional way of doing things.
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Rating: 2 out of 5
Hello. The material arrived well but the disassembly of the screen was catastrophic. The explanation to disassemble the screen is not at all precise enough and despite all my goodwill and delicacy, the screen of the note 4 is extremely perilous! So I destroyed my phone and despite my emails to return the new parts not unwrapped, it is total radio silence. The error is of course my fault but thank you for answering me if possible. Sincerely . Eric Mouton
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Rating: 1 out of 5
Not original part not compatible
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Rating: 2 out of 5
too long a delay
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Rating: 1 out of 5
I have to find an alternative solution as I can't repair the phone. Thank you for your help
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Rating: 2 out of 5
Express delivery time of more than 36 hours
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Rating: 1 out of 5
No phone number for easier and faster contact, not good, I do not recommend! The delivered screen does not work properly! How to make a claim and exchange, no contact, this is not very serious!!!
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Rating: 1 out of 5
The screen I ordered is not working. I would like to exchange it and have sent an email to customer service with no response yet.
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Response from SOSAV
Madam, First of all, our apologies for the malfunction of this screen. We have received a message from you around 18:20 today. We have just proposed you a solution for the exchange of your screen. Sincerely,
A
Rating: 1 out of 5
Out of 4 products ordered, 2 were not what I ordered (1 color error and 1 totally different product). Despite opening a ticket and sending a photo, no news for several days...
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Response from SOSAV
Sir, For some reason, the ticket corresponding to your request has been closed... Could you simply reply to the last email you received from us? This will allow us to open the support ticket again. We will then be able to send you directly the expected parts. Sincerely yours,
A
Rating: 2 out of 5
My first experience was not really conclusive. The reason was the page on your site. When I chose the screen for my IPhone 6 I based myself on the content of your page and the tutorial it contained but the tutorial did not correspond to the product listed on this page, hence the confusion. The result is that I received a screen that you called "complete" but not assembled and the replacement work is much more complicated (or impossible to do) than what is presented on the tutorial.
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Response from SOSAV
Hello, after checking, the tutorial for the assembled screen did indeed have an error on the product proposals. First of all, our apologies for this. We would like to offer you a discount as an apology. Could you please reply directly to [email protected]? We will find a solution.
A
Rating: 1 out of 5
Fast shipping but poor quality products. No answer from the SAV for a repair or a refund. 25 euros lost.
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Response from SOSAV
Sir, We received a return request from you on Monday (22/08) at 11:53 am, to which we responded positively at 5:41 pm. As indicated, we will of course proceed with the refund of the part that does not give us satisfaction. Sincerely yours,
A
Rating: 1 out of 5
At first everything goes well : well done website, package delivered quickly. However, you can't count on an after-sales service in case of problem (for my part, the iphone screen received was defective) : no answer to my request, without even talking about refund. I'm not sure what to expect from this company, but I'm sure it's a good one.
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Response from SOSAV
Sir, After searching, we can't find any trace of contact from you. Could you please send us a request to our email address [email protected]. We usually reply within the day. Sincerely yours,
A
Rating: 2 out of 5
No
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A
Rating: 1 out of 5
Delivery very slow product with no quality the black screen is not glued correctly result I have to buy a new screen do not even talk about the customer service impossible to reach result I will not order more screen at sos av
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