Orders are consistently received quickly, often within just a few days, and products match their descriptions accurately, which enhances customer trust. The quality of parts is frequently highlighted, with many noting that components like screens and batteries perform exceptionally well, aligning with expectations set by the product descriptions. Customers appreciate the clear and helpful tutorial videos that accompany their purchases, making DIY repairs accessible and straightforward.
Everything is fine if the ordered part works, knowing that the prices are very expensive compared to other sites. From the moment the part is defective, we have to send it back at our expense and we see that we start to get bogged down in a long debate that will cost us, that's when we realize that this site is actually unreliable. A piece of advice, look for a site that doesn't want your money, and there are many that are reliable. The service is zero. I found the same part at 8 euros with the price of shipping while on this site it cost me 18 euros with a defective part ...
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anonymous A.
Rating: 1 out of 5
Customer service completely lacking, shipping of defective product, the battery burned my Iphone motherboard. Diagnosis confirmed by a professional. Obviously no return, no response from SOSAV, even their captain repair ignores me. In short, a legal action will perhaps make them wake up.
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anonymous A.
Rating: 1 out of 5
Pas top !
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anonymous A.
Rating: 1 out of 5
000000.......
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anonymous A.
Rating: 2 out of 5
Despite the initial good choice of smartphone model SAMSUNG S4 ACTIVE, but, having wanted to consult the repair guide to appreciate the feasibility I was directed to the S4 guide which then routed me to order the part for an S4 instead of S4 Active. Delays +1 weekend, return at my expense!!!
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anonymous A.
Rating: 1 out of 5
Delivery time not respected too long
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anonymous A.
Rating: 1 out of 5
The screen does not work, forced to put the old broken one. How do I do it?
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anonymous A.
Rating: 1 out of 5
Suggests a non-compatible item.
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anonymous A.
Rating: 1 out of 5
To avoid: company with no professionalism: order placed on 21/07, date of receipt indicated on the screen 23/07, not having received anything on 26/07 I call them: they indicate me that as they had articles in reapproval they did not make leave the order! Finally they split the order in two, reception on 28/07 of a part of the order but one of the sent articles IS NOT THE RIGHT ONE, reception on 03/08 of the new sending and it is STILL NOT THE RIGHT ONE!!! This site apparently doesn't give a damn about its customers!!!
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anonymous A.
Rating: 2 out of 5
I ordered a Samsung Galaxy Tab 2 battery, and I received a Samsung Galaxy Tab 4 battery. I sent a message to customer service, still no answer after 3 weeks.
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anonymous A.
Rating: 2 out of 5
more than one month to receive it
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anonymous A.
Rating: 1 out of 5
After a part out of stock for 1 month, I have a doubt on the veracity of the status ... It took 2 messages via the website, a message on the answering machine and a repair request by captain repair to learn that my part is being shipped and finally realize that the part does not correspond to the order.
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anonymous A.
Rating: 1 out of 5
Very bad experience: 1) double collection after ordering the same product: no answer neither by phone nor by using the form on the site for several days... 2) The item I received is not the one I ordered... Once again, the after-sales service does not provide any answer, either by email, by contact form or by phone... I strongly advise against this site.
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anonymous A.
Rating: 2 out of 5
Correct delivery
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anonymous A.
Rating: 1 out of 5
Well
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anonymous A.
Rating: 1 out of 5
The product was late in coming, I had to go on the site to see that it was in restocking, which was not at all reported to me at the time of purchase that I would not have done given the urgency. No information was given on the future availability of the product. I was forced to do something else and the product is no longer useful to me. Bravo !
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Response from SOSAV
Hello, we offer for sale products in "dispo fournisseur", which generally require a restocking period of about 10 to 15 days. On each product sheet, when the product is not in stock, we indicate - in orange and bold - just above the add to cart button - the availability of this product within 15 days. If you did not see this mention, we are sorry. On this type of order, as soon as your order is validated, we send again an alert to let you know that you have one or more products that are in supplier's availability, and that therefore a longer delay than usual is necessary for the shipment. If you wish to return the part because it is no longer useful to you, do not hesitate to use our return form available at the following address: https://www.sosav.fr/tickets-support/return/ . We will of course take the part back and issue a refund. Sincerely, SOSav.com Customer Service
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anonymous A.
Rating: 1 out of 5
I've just ordered the connector, battery, tools, and followed all the steps in the video with care. The result is a black screen and no sound.
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anonymous A.
Rating: 2 out of 5
PRODUCT NOT COMPATIBLE WITH MY PHONE, THE GLASS SUPPOSEDLY EASILY REMOVABLE RESULT THE TABLECLOTH UNDER THE GLASS HS, GALAXY NOTE 4 HS
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anonymous A.
Rating: 2 out of 5
Fast service.
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anonymous A.
Rating: 2 out of 5
I ordered a complete screen for my LG G3 on this site. This one did not work... I had to send it back, I asked for a refund and it was refused. Instead I was offered an exchange of the defective part. I put 2 stars for the exchange of the part which was done without problem. Site to avoid for my part.
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anonymous A.
Rating: 1 out of 5
not received
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anonymous A.
Rating: 1 out of 5
PayPal waiting time extremely long! +/- 20 days before receiving my order. TO AVOID!
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anonymous A.
Rating: 1 out of 5
I had the part mounted and the result is very bad. The screen is predominantly yellow. I will have to have it dismantled and returned to you.
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anonymous A.
Rating: 2 out of 5
Concerning a part of the order everything is fine but a simple screwdriver given for MacBook Air is completely wrong especially at more than 7 while in supermarkets it is less than 2
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anonymous A.
Rating: 2 out of 5
Tracking of the order to be reviewed shipping costs too high and product of poor quality
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anonymous A.
Rating: 1 out of 5
5 packages defective (screen remains black or touch button hs)
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anonymous A.
Rating: 2 out of 5
too long a delay for part replenishment
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anonymous A.
Rating: 2 out of 5
Product received broken very difficult to reach customer service.
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anonymous A.
Rating: 2 out of 5
Delivery too expensive and defective product (tablecloth volume buttons and ignition).
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anonymous A.
Rating: 2 out of 5
useless to ask them a service in the box comment at the time of order, because no answer of their share! if not the part arrived well and comandez at the same time of the hadesif because it is not provided with the part and you will necessarily need it.
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anonymous A.
Rating: 2 out of 5
Your documentation does not mention the connector behind the screen and how to unlock the panel. Your documentation only mentions the double connector on the side. I did not pay attention to this connector and I damaged it by taking out the screen, and by not unlocking correctly this connector. So I made this screen unusable by damaging the connector
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anonymous A.
Rating: 1 out of 5
I have never received the missing parts.
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Response from SOSAV
Hello, After checking, as indicated during the exchanges, the Tool Kit was indeed sent to you a first time, and the tracking number was sent to you by email: "Benjamin** - 25/02/2016 - 16:46 Product Standard Tool Kit Sir, We have just shipped the following products to you: -Standard Tool Kit You can track this shipment with the following max letter number: 1H01908837545" The package was returned to us. We have sent back a second one, and the tracking number has been provided to you via email: "Benjamin** - 09/03/2016 - 16:00 Product Standard Tool Kit Sir, We have just shipped you the following products: -order APIJG2QSJ You can track this shipment with the following max letter number: 1H01908837057" You will understand that we do not have the ability to control the delivery problems that the Post Office may encounter. Sincerely yours,
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anonymous A.
Rating: 1 out of 5
Ne marche pas
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anonymous A.
Rating: 2 out of 5
fast but product not as expected
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anonymous A.
Rating: 2 out of 5
delivery to the wrong place and 3 days late
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Response from SOSAV
Hello, Thank you for taking the time to leave a Review. Have you contacted Customer Service ([email protected])? According to our information, the package could not be delivered to the address selected: frederic carlut LE BAZAR DES PRESLES 65 AVENUE DE LA MARNE 93800 EPINAY SUR SEINE It depends on the carrier, and not the online store, that you sanctioned. Thus, if the carrier could not deposit the parcel (shop closed for example at the time of the passage), this one is then deposited in another point relay. Sincerely,
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anonymous A.
Rating: 1 out of 5
Very disappointed
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anonymous A.
Rating: 1 out of 5
Well delivered but defective part
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Response from SOSAV
Hello, Thank you for taking the time to leave a Review. Could you tell us more about the problem you seem to have encountered? Have you contacted Customer Service ([email protected])? Sincerely, Frédéric
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anonymous A.
Rating: 2 out of 5
I took an order that was supposed to be delivered in one business day (ordered on Friday and on the site it was marked arrived on Saturday) however I received my order 3 days later. So a scam on shipping costs.
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Response from SOSAV
Hello, Orders placed before 3pm are shipped the same day. However, you placed your order on a Friday evening, at 7:49 pm. Our offices are also closed at that time. Your order was therefore prepared on the next working day, i.e. Monday (we are closed on weekends). All this information is also indicated on the website... Sincerely,
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anonymous A.
Rating: 2 out of 5
1 order that I had to cancel due to lack of parts, so I will not advertise this site.
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anonymous A.
Rating: 1 out of 5
Very long delay and the delivery does not correspond to the order
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