Orders are consistently received quickly, often within just a few days, and products match their descriptions accurately, which enhances customer trust. The quality of parts is frequently highlighted, with many noting that components like screens and batteries perform exceptionally well, aligning with expectations set by the product descriptions. Customers appreciate the clear and helpful tutorial videos that accompany their purchases, making DIY repairs accessible and straightforward.
The model of screen protector received does not correspond to the one presented in the explanatory video. It does not fit the same way. I am not sure if I have succeeded in the installation. I received a screen protector of the brand hoco
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Francois M.
Rating: 2 out of 5
following a purchase from 03/03/2023
Fast and part corresponds to my expectations.
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Damien H.
Rating: 2 out of 5
following a purchase from 03/12/2022
Parts not recognized on iPhone 11 (screen, battery, charging cradle) error message in device settings
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Response from SOSAV
Salve,
Tutto ciò è "normale" in quanto è bloccato da Apple. Ciò non influisce sul funzionamento del telefono.
Sono sicuro che andrà bene.
G
GREGORY P.
Rating: 2 out of 5
following a purchase from 21/11/2022
OLED screen quality very average, in any case not the same color, fluidity as the original Apple, and especially for my iphone XS, not the same screen, at the level of brightness sensor, earphone, lack of plastic support that I had to recover from my old, but the new screen is not the same, so the phone is not very well fitted, poor waterproof. Beyond that, it takes patience, and the new screen works but disappointed with the promised quality and the standard exchange
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Response from SOSAV
Salve,
Dopo aver controllato, non vedo nessuna mail o chiamata al riguardo. Senza questo dato non possiamo sapere se avete un problema con un pezzo. Vi invito quindi a fare una richiesta sul sito web per avviare la procedura di scambio.
Cordiali saluti Etienne.
Q
Quentin D.
Rating: 2 out of 5
following a purchase from 11/11/2022
Article received quickly, but the iPhone reacts very badly to it: restart in loop and there is no charge of the battery in spite of the fact that the charger is recognized by the phone
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Response from SOSAV
Salve,
In questo caso vi invito a contattarci tramite il sito web per capire perché e come. I prodotti sono garantiti, quindi non esitate.
Cordiali saluti Etienne.
G
Gaelle D.
Rating: 2 out of 5
following a purchase from 01/11/2022
Very disappointed, already made orders but this one catastrophic, suction cup in the tool kit that does not stick, and seal for phone that remained stuck and could not be used for waterproofing the phone!
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Response from SOSAV
Salve,
La ventosa è stata sostituita dal servizio di assistenza. Per il sigillo non ci avete informato. Vi invito a fare una richiesta di assistenza sul sito in modo da poter fare ciò che è necessario. Siamo facilmente raggiungibili.
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Matthieu S.
Rating: 2 out of 5
following a purchase from 23/10/2022
The video says we must have an adhesive, which I forgot and then recommended before I realized that the adhesive is included on the original shell...quite a bit of time and money wasted...
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lilian N.
Rating: 1 out of 5
following a purchase from 30/09/2022
I took the express delivery for 12€ and I received my package 4 days later...
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Response from SOSAV
Salve,
L'ordine è stato effettuato il venerdì pomeriggio dopo le 14.00.
Di conseguenza, l'ordine è partito come concordato lunedì 03 ottobre. È stato quindi consegnato il 04 ottobre come previsto. Le scadenze sono pienamente rispettate. Vi prego di accettare le mie scuse.
Cordiali saluti, Etienne.
K
Kevin L.
Rating: 2 out of 5
following a purchase from 26/09/2022
iphone 8 charging connector received but impossible to connect to the motherboard: on the motherboard side the port seems ok so it's the connector that is faulty. No open ticket because I will be told that I'm the one who damaged it although I didn't force it... (and I've installed them before without any problem): I think that the connector is of poor quality. (I ordered from another supplier and RAS no problem to make the connection).
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Response from SOSAV
Salve,
Ho cercato di trovare una soluzione al mio problema, ma non avreste dovuto esitare perché gli articoli sono in garanzia.
Vi invito a fare la richiesta di sapone online per avviare la procedura di scambio.
Grazie mille.
N
Nicolas D.
Rating: 2 out of 5
following a purchase from 24/09/2022
The speaker quality is poor and in addition loss of Face ID
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Response from SOSAV
Salve,
In effetti, il cambio di HP comporta la perdita dell'id del volto, come indicato sul sito. È bloccato direttamente da Apple.
Se il suono è difettoso, questo è garantito, in questo caso vi invito a fare la richiesta di sav sul sito.
Mi dispiace.
F
Fabien V.
Rating: 1 out of 5
following a purchase from 19/09/2022
not received the correct product ordered!!!
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Response from SOSAV
Salve,
Ho ricevuto una vostra e-mail in cui mi chiedevate di inviarvi una foto del prodotto che avete ricevuto. Siamo disponibili via mail, chat e telefono, senza un contatto da parte vostra su questo non possiamo vedere che.
Grazie per il suo tempo.
Cordiali saluti
E
Eric H.
Rating: 2 out of 5
following a purchase from 18/09/2022
part conforms and functional, but not new, there were traces of glue and dust on the fan, I saw nowhere that they were used parts
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Response from SOSAV
Salve,
Nel sottotitolo è indicato che il ventilatore è ricondizionato.
Grazie per il vostro aiuto.
C
christopher C.
Rating: 2 out of 5
following a purchase from 11/09/2022
I was happy with the part I ordered but very disappointed with the tool kit, which was of poor quality and not what I ordered.
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guillaume L.
Rating: 1 out of 5
following a purchase from 20/08/2022
The Brightness of the iPhone 7 screen is not the same at all!!!
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Response from SOSAV
Salve,
Dopo aver controllato, non vedo alcuna e-mail o richiesta di chat online al riguardo. Si ricorda che il prodotto è garantito, se presenta un difetto vi invito ad effettuare il reclamo online per avviare la procedura di sostituzione.
Cordiali saluti Etienne.
D
Damien L.
Rating: 1 out of 5
following a purchase from 10/08/2022
I did not receive the right part and no phone number to contact them.
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Response from SOSAV
Salve, grazie per lo scambio di e-mail. Siamo ancora in attesa di una risposta da parte vostra.
Cordiali saluti Etienne.
J
JANICK D.
Rating: 1 out of 5
following a purchase from 25/07/2022
The size does not match my order Samsung A8 The film is much too large. So to date is no longer protection on my phone!
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Response from SOSAV
Salve,
Come indicato, avete selezionato una pellicola idrogel per samsung Galaxy A8 e il vostro dispositivo è un A8(2018) la pellicola è effettivamente più piccola
Vi invito a restituircelo e procederemo a un cambio al momento della ricezione.
A
adam O.
Rating: 2 out of 5
following a purchase from 24/02/2022
Positive points: - Faster than aliexpress Negative points: - Very expensive -shipping fees are expensive -not even 24h tnt
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Bencid L.
Rating: 2 out of 5
following a purchase from 02/12/2021
When I picked up the package, it was taped all over, so it was torn all over because I guess it didn't stand up to the transport. In addition, inside, the box was broken so the devices purchased have suffered shocks and do not know if they work. I advise them to put bubble wrap and not paper to support the shock of the deliveries.
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Thibaut A.
Rating: 1 out of 5
following a purchase from 26/10/2021
Very disappointed, the part does not match, I contacted customer service for a return, and I had no answer. I do not recommend ordering from this site.
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Sébastien F.
Rating: 1 out of 5
following a purchase from 01/12/2021
Bad item received, contact made with the after-sales service, all items sent to the after-sales service, but no return from them...
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Milena C.
Rating: 1 out of 5
following a purchase from 29/11/2021
I am very pleased with the service and the quality of the product. I have received a 3dsxl screen and I am very pleased with the service. Ordered a 3dsxl screen and received a 3ds. Sent photos to prove the error and very slow response. Waiting to this day for a favourable response for the return of the correct screen. I'm waiting for a positive response to return the correct screen. If I receive what I ordered soon I will put 5 stars and could recommend the site. Thank you
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Anna D.
Rating: 1 out of 5
following a purchase from 01/12/2021
I ordered a griffin survivor shell, I received something else entirely, with no equivalence.
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Kévin B.
Rating: 1 out of 5
following a purchase from 10/09/2021
Do not order on this site they do not even assume the orders 6 months to receive an order and always incomplete in addition ..........
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samir B.
Rating: 1 out of 5
following a purchase from 26/11/2021
Very disappointed the site showed me -15% and the code never worked. Even after contacting customer service.
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Hervé L.
Rating: 1 out of 5
following a purchase from 28/11/2021
On the Sosav website, the photo of the product I bought corresponds to a very good quality Lifeproof case, whereas the item I received does not correspond at all to the photo. The closure systems are different, the closure of the headset connection is different, the home button is different, the protection of the volume and mute buttons is non-existent, etc. .... And finally, the case I received is of very poor quality and I have serious doubts about the waterproofness of the item received. If I wanted a poor quality counterfeit, I would have gone to AliExpress and I would have paid only 3€. By going to Sosav, I paid the same counterfeit at the high price !!!! 29,99€ for two shells....I didn't expect to receive what I got...
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Romain L.
Rating: 1 out of 5
following a purchase from 28/11/2021
Very disappointed, incomplete package. Two protective films for pixel 4a. The films are sold for less than two euros each but it is mandatory to take them with applicators (one per film) and wipes. A total of 22 euros. Let's admit it, even if it already looks like a slightly forced sale. The last thing is when the package arrives and there is only one applicator and no wipes. I could have paid less than 4 euros for this order. what can I say ....
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Stéphane B.
Rating: 1 out of 5
following a purchase from 24/11/2021
Fast shipping... The wrong part. Unreactive to deal with the problem. Still waiting to hear back.
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Marc G.
Rating: 1 out of 5
following a purchase from 13/10/2021
In case of error of order and return of the parcel with their procedure no refunding and no more answer to the mail therefore I think that it is a site to banish
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Melanie M.
Rating: 1 out of 5
following a purchase from 24/11/2021
I ordered a hydrogel film for my Galaxy A32, it is a few millimetres too big and comes off when I put the shell on. I contacted the after sales service, they asked me for my order number and I never heard from them again. Very disappointed.
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Aurélien B.
Rating: 1 out of 5
following a purchase from 23/11/2021
The presence detection tablecloth that should be connected between the glass and the chassi is not present. I have been asking for over a week if this is normal and I still have no answer. I am very disappointed with the service hence my 1 star rating.
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Jean-Louis B.
Rating: 1 out of 5
following a purchase from 20/11/2021
iPhone battery ordered. Delivery of iPhone Screen. Request for exchange without result. Proceedings initiated.
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Alexandre N.
Rating: 1 out of 5
following a purchase from 26/10/2021
No service, no phone service, to cancel your order.
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jean Michel D.
Rating: 2 out of 5
following a purchase from 20/11/2021
send to send but not always compliant
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xavier G.
Rating: 1 out of 5
following a purchase from 14/11/2021
I received the part but there is a problem with the adaptability on my console... I contacted them and provided them with the information they asked for. I haven't had any answer since. I'm left with an unusable part, I've spent money and a console that is still broken... Really unhappy at the moment...
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Manuel F.
Rating: 1 out of 5
following a purchase from 19/11/2021
I'm not sure if this is a good idea or not, but I'm sure it's a good idea.
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emmy B.
Rating: 1 out of 5
following a purchase from 17/11/2021
I changed my screen with the video It didn't change anything I only received half of the order I'm waiting to be refunded because they charged me everything anyway I don't recommend it I've never seen that. Sending you half an order!
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Camille L.
Rating: 1 out of 5
following a purchase from 27/10/2021
The tool to remove the screen of the iPhone is not of good quality, I did not succeed in removing my screen, the seal is too sticky even by heating with a hair dryer, so I did not take the risk in disassembling the whole, I am with a kit and a battery that will never be used .....
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claude Z.
Rating: 2 out of 5
following a purchase from 11/09/2021
Given the late delivery I asked for a refund, no answer, and a month later they delivered the part I didn't need, not cool
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elodie S.
Rating: 1 out of 5
following a purchase from 13/09/2021
last product ordered, defect on the screen
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Dina S.
Rating: 1 out of 5
following a purchase from 07/11/2021
I'm very pleased with the service and the quality of the product. I'll come back to you soon.
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