Customer reviews of SOSAV

faulty screen and no customer service

Items (screen and battery) described as original, but which are not.

Original battery replaced, barely 10 hours autonomy without intensive use. Doesn't make you want to repair... Regarding the site, shipping is fast and accurate.

not sturdy enough, kit items are curly after repair, still a useful kit

Hello, unfortunately I never managed to divide the first two vices of my Iphone X in order to open it and change the screen... Right from the start, there was a gap between the screwdriver supplied and the vices...

Delivery OK. However, the product doesn't look like it does in the installation video and, as a result, installation is much more complicated than shown (with a failed result as far as I'm concerned).

I didn't receive the TRIWING Y2,0 screwdriver in my Universal Tool Kit, so I can't replace the MicroSD drive in my NINTENDO SWITCH.

The screwdriver allowed me to unscrew two screws and then damage the others ... I don't recommend tools. The tutorial is correct. As for the spare part, I'll have to wait and see.

Nice site, good prices. I was hoping to get a quality battery.

The tools provided do not allow to open the switch... disappointed

The model of screen protector received does not correspond to the one presented in the explanatory video. It does not fit the same way. I am not sure if I have succeeded in the installation. I received a screen protector of the brand hoco

Fast and part corresponds to my expectations.

Parts not recognized on iPhone 11 (screen, battery, charging cradle) error message in device settings

OLED screen quality very average, in any case not the same color, fluidity as the original Apple, and especially for my iphone XS, not the same screen, at the level of brightness sensor, earphone, lack of plastic support that I had to recover from my old, but the new screen is not the same, so the phone is not very well fitted, poor waterproof. Beyond that, it takes patience, and the new screen works but disappointed with the promised quality and the standard exchange

Article received quickly, but the iPhone reacts very badly to it: restart in loop and there is no charge of the battery in spite of the fact that the charger is recognized by the phone

Very disappointed, already made orders but this one catastrophic, suction cup in the tool kit that does not stick, and seal for phone that remained stuck and could not be used for waterproofing the phone!

The video says we must have an adhesive, which I forgot and then recommended before I realized that the adhesive is included on the original shell...quite a bit of time and money wasted...

I took the express delivery for 12€ and I received my package 4 days later...

iphone 8 charging connector received but impossible to connect to the motherboard: on the motherboard side the port seems ok so it's the connector that is faulty. No open ticket because I will be told that I'm the one who damaged it although I didn't force it... (and I've installed them before without any problem): I think that the connector is of poor quality. (I ordered from another supplier and RAS no problem to make the connection).

The speaker quality is poor and in addition loss of Face ID

not received the correct product ordered!!!

part conforms and functional, but not new, there were traces of glue and dust on the fan, I saw nowhere that they were used parts

I was happy with the part I ordered but very disappointed with the tool kit, which was of poor quality and not what I ordered.

The Brightness of the iPhone 7 screen is not the same at all!!!

I did not receive the right part and no phone number to contact them.

The size does not match my order Samsung A8 The film is much too large. So to date is no longer protection on my phone!

Positive points: - Faster than aliexpress Negative points: - Very expensive -shipping fees are expensive -not even 24h tnt

When I picked up the package, it was taped all over, so it was torn all over because I guess it didn't stand up to the transport. In addition, inside, the box was broken so the devices purchased have suffered shocks and do not know if they work. I advise them to put bubble wrap and not paper to support the shock of the deliveries.

Very disappointed, the part does not match, I contacted customer service for a return, and I had no answer. I do not recommend ordering from this site.

Bad item received, contact made with the after-sales service, all items sent to the after-sales service, but no return from them...

I am very pleased with the service and the quality of the product. I have received a 3dsxl screen and I am very pleased with the service. Ordered a 3dsxl screen and received a 3ds. Sent photos to prove the error and very slow response. Waiting to this day for a favourable response for the return of the correct screen. I'm waiting for a positive response to return the correct screen. If I receive what I ordered soon I will put 5 stars and could recommend the site. Thank you

I ordered a griffin survivor shell, I received something else entirely, with no equivalence.

Do not order on this site they do not even assume the orders 6 months to receive an order and always incomplete in addition ..........

Very disappointed the site showed me -15% and the code never worked. Even after contacting customer service.

On the Sosav website, the photo of the product I bought corresponds to a very good quality Lifeproof case, whereas the item I received does not correspond at all to the photo. The closure systems are different, the closure of the headset connection is different, the home button is different, the protection of the volume and mute buttons is non-existent, etc. .... And finally, the case I received is of very poor quality and I have serious doubts about the waterproofness of the item received. If I wanted a poor quality counterfeit, I would have gone to AliExpress and I would have paid only 3€. By going to Sosav, I paid the same counterfeit at the high price !!!! 29,99€ for two shells....I didn't expect to receive what I got...

Very disappointed, incomplete package. Two protective films for pixel 4a. The films are sold for less than two euros each but it is mandatory to take them with applicators (one per film) and wipes. A total of 22 euros. Let's admit it, even if it already looks like a slightly forced sale. The last thing is when the package arrives and there is only one applicator and no wipes. I could have paid less than 4 euros for this order. what can I say ....

Fast shipping... The wrong part. Unreactive to deal with the problem. Still waiting to hear back.

In case of error of order and return of the parcel with their procedure no refunding and no more answer to the mail therefore I think that it is a site to banish

I ordered a hydrogel film for my Galaxy A32, it is a few millimetres too big and comes off when I put the shell on. I contacted the after sales service, they asked me for my order number and I never heard from them again. Very disappointed.

The presence detection tablecloth that should be connected between the glass and the chassi is not present. I have been asking for over a week if this is normal and I still have no answer. I am very disappointed with the service hence my 1 star rating.