Customer reviews of SOSAV

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Anrhony M.

Rating: 1 out of 5

Published on 01/11/2021 à 15h57 following a purchase from 12/10/2021

Scam, received a simple piece of plastic. Attention

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Marie Madeleine G.

Rating: 2 out of 5

Published on 01/11/2021 à 12h48 following a purchase from 20/09/2021

Battery for Wiko View 3 cd. Received back cover instead. I am really not happy with your service.

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Christophe C.

Rating: 2 out of 5

Published on 01/11/2021 à 12h02 following a purchase from 06/09/2021

I'm very pleased with the service and the quality of the product. I've been very satisfied with the service and the quality of the product and I'm very happy with it.

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Pierre B.

Rating: 1 out of 5

Published on 01/11/2021 à 02h39 following a purchase from 20/10/2021

After sales service not responding, wrong part received

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Moussa L.

Rating: 2 out of 5

Published on 31/10/2021 à 19h05 following a purchase from 13/10/2021

I asked for information on an item that was in your shop. Your services answered me that the article did not exist and I was sent back to a page of some kind, hence my three stars.

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Julien D.

Rating: 1 out of 5

Published on 31/10/2021 à 17h24 following a purchase from 07/10/2021

Very bad service, I received a laptop cover that was not at all what I had ordered (ugly and of very poor quality). I sent an email to report the error and to this day still no return. Run away from !!!!

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Gilbert P.

Rating: 1 out of 5

Published on 30/10/2021 à 16h55 following a purchase from 20/10/2021

This is a shame! You sent me a device that doesn't work and I've been telling you that for almost a week now. You are not serious at all. G.P

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Laurent P.

Rating: 2 out of 5

Published on 30/10/2021 à 08h48 following a purchase from 14/10/2021

When I placed my order, both items were available, so I opted for a 24 hour delivery with an additional cost, I received the package in the evening 1 week! !! I was told that one of the two items was in restocking However I still received both but under a week very disappointed because I was broken and could not help me in a suitable time

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Franco S.

Rating: 1 out of 5

Published on 29/10/2021 à 18h16 following a purchase from 17/10/2021

I first received a delivery time ranging from 7 days to 14 days; given the delay, I asked to cancel the order; I then ordered from another supplier whose delivery time was two days. My cancellation was not taken into account and the next day I received a message that the order was being prepared. I received the same goods twice.

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James B.

Rating: 1 out of 5

Published on 29/10/2021 à 17h35 following a purchase from 15/10/2021

Missing one battery out of 2!!!

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Fabian G.

Rating: 2 out of 5

Published on 29/10/2021 à 16h39 following a purchase from 14/10/2021

Hello Unfortunately the screen delivered is faulty. There is a trace on the display and it doesn't cut when worn on the ear. I don't have a great motivation to rebuild it but in any case the next time I order elsewhere. Note that I chose a product rather premuim finally not terrible.

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Olivier V.

Rating: 1 out of 5

Published on 29/10/2021 à 16h38 following a purchase from 19/10/2021

Faulty proximity sensor

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Jacques C.

Rating: 1 out of 5

Published on 29/10/2021 à 15h52 following a purchase from 19/10/2021

SOSAV offers an original manufacturer's hardware for sale (here: Samsung connection cable) and delivers a "no-name" copy. This is inadmissible and would in principle be justifiable for a lawsuit if the purchase price were not so low.

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Coralie E.

Rating: 1 out of 5

Published on 28/10/2021 à 19h23 following a purchase from 18/10/2021

No quick return because I need help with my orders and no answer...

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Laetitia P.

Rating: 1 out of 5

Published on 26/10/2021 à 06h42 following a purchase from 14/10/2021

The screen is defective and Sosav is taking a long time to fix my problem. As a result, I am still without a phone. Thank you for answering me!

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Frédéric A.

Rating: 1 out of 5

Published on 25/10/2021 à 20h13 following a purchase from 14/10/2021

I paid for an express delivery by Chronopost and the parcel arrived in colissimo with my name but the address of the relay point. Since then I try to contact you to have an explanation. I have sent you 3 emails, no response...

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Frédéric V.

Rating: 1 out of 5

Published on 24/10/2021 à 09h34 following a purchase from 13/10/2021

The battery does not work it was empty and it does not charge

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Germain D.

Rating: 1 out of 5

Published on 23/10/2021 à 21h45 following a purchase from 16/08/2021

Ordered in July 2021 and delivered in October 2021. Who says better? But the smartphone was repaired (battery had swollen and was distorting the screen)!

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David P.

Rating: 1 out of 5

Published on 23/10/2021 à 17h11 following a purchase from 25/08/2021

2 months to get the order when it was available at the time of ordering! And impossible to cancel the order on the site !!! I ordered on another site and in 48h I had the part ! Now I have a duplicate ! To avoid

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Cédric P.

Rating: 1 out of 5

Published on 22/10/2021 à 13h32 following a purchase from 12/10/2021

Poor battery quality

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Nathan V.

Rating: 1 out of 5

Published on 21/10/2021 à 09h43 following a purchase from 08/08/2021

More than 2 months of waiting for a product available between 7 and 10 days. In no case did I receive information about the progress of my order. I don't recommend it at all.

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Nicolas M.

Rating: 2 out of 5

Published on 21/10/2021 à 09h00 following a purchase from 08/10/2021

I cannot be satisfied with my purchase. I bought the kit to remove a defective joy con as recommended on the site. The tri wing screwdriver is not adapted and ate all the threads of the joy con so I could only disassemble it once. I raised the problem with the service and they told me it was my fault and that I shouldn't have forced it. I recognize that they are not responsible for the quality of the Nintendo screws. But you don't say that to a customer.

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Killian S.

Rating: 2 out of 5

Published on 19/10/2021 à 07h05 following a purchase from 09/09/2021

I waited 1 month before receiving it, I was told to wait 10 days 3 times. And I am still waiting for an order that I haven't received.

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Khalid M.

Rating: 1 out of 5

Published on 18/10/2021 à 13h41 following a purchase from 02/10/2021

The seller tries to rip people off and does not respect their own terms and conditions. It is necessary to be very vigilant, better to avoid. During a retraction they tried to refund me that the article bought without the expenses of sending although that appears in their CGV.

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Michel M.

Rating: 2 out of 5

Published on 17/10/2021 à 19h25 following a purchase from 26/09/2021

No telephone assistance (contrary to what we can understand on their site). A little brief / not very developed return to my questions by email No answer to my last question by email so not "excited" by the SOSAV after-sales service

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Tatiana L.

Rating: 1 out of 5

Published on 17/10/2021 à 15h46 following a purchase from 01/10/2021

Charger much too fragile

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Yassin H.

Rating: 1 out of 5

Published on 17/10/2021 à 09h09 following a purchase from 09/09/2021

1 month to get my coli and on top of that I ask for a refund which I am refused Shameful

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Vincent B.

Rating: 1 out of 5

Published on 16/10/2021 à 19h44 following a purchase from 19/09/2021

Part not in stock but not reported at time of purchase. No answer to my email. No communication and crazy delay, might as well order the same thing on Aliexpress.

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Jean-Rémi M.

Rating: 1 out of 5

Published on 15/10/2021 à 00h52 following a purchase from 11/07/2021

one of the ordered products does not work (bluetooth headphones)

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Yann M.

Rating: 1 out of 5

Published on 14/10/2021 à 15h41 following a purchase from 30/08/2021

More than 5 weeks for a restocking of 3 unfortunate items, 2 mails sent to the company without any answer yet .... Very disappointed

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Gwenaelle B.

Rating: 1 out of 5

Published on 14/10/2021 à 15h15 following a purchase from 23/08/2021

I have not received my order in full, I have already sent 2 emails to SOSAV for explanations, I still have no answer.

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Christophe C.

Rating: 1 out of 5

Published on 13/10/2021 à 14h32 following a purchase from 24/07/2021

I waited 2 months to receive part of my order. The parts were available when I ordered them, and were waiting to be delivered afterwards. More than 3 months later, I am still waiting for the balance. No response to my reminders.

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Eric B.

Rating: 2 out of 5

Published on 23/09/2021 à 16h58 following a purchase from 12/09/2021

The delivery was fast but after checking on other sites my products were twice as expensive as elsewhere. I don't think I would recommend this site !!!!

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Clement G.

Rating: 2 out of 5

Published on 06/09/2021 à 21h06 following a purchase from 24/08/2021

The guide is complete. Unfortunately the so-called premium screen is not of the expected quality. Maybe I should have taken the OEM quality.

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Alain B.

Rating: 2 out of 5

Published on 22/08/2021 à 13h55 following a purchase from 17/07/2021

Product conforms to our expectations, clear and precise explanations for the assembly, but delivery times are too long, especially for repairing a mobile phone (my precious one), if necessary, we will order again on SOSAV, hoping that the delivery will be faster.

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Cedric S.

Rating: 1 out of 5

Published on 20/07/2021 à 03h43

Passed an order on the site or the products are in stock which I am told that the products are out of stock, July 8 the products arrive within ten days July 18 they arrive within ten days; when the products are in stock everything goes well but when they are not in stock it is complicated to have correct information; however the SAV remains responsive and professional by offering refunds or any other solution but when I will receive my products?

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Response from SOSAV Published on 21/07/2021

Salve,

Grazie per il tuo commento e ci scusiamo per il ritardo!
A causa di un problema di produzione, i nostri fornitori stanno purtroppo subendo ulteriori ritardi per rifornire le nostre scorte :/

Non appena avremo ricevuto la nostra consegna, sarete avvisati via e-mail e il vostro pacco sarà spedito con priorità. Riceverai quindi un'e-mail di conferma della spedizione.

Il nostro team rimane a vostra disposizione e vi augura un'ottima giornata :)

Sinceramente,
Il team di SOSav.fr

D

David G.

Rating: 2 out of 5

Published on 13/07/2021 à 07h53

One of the two products I received is not a new product (iPhone 7 speaker). There was dirt on it and even a little rust. At this price, it is abused. As for the quality of the second (iPhone 7 battery), it is very perfectible... In view of this experience, I do not think I will order again :(

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Response from SOSAV Published on 22/07/2021

Ciao David,

Grazie per il tuo commento!

Notiamo che non hai ancora contattato il nostro team per questo problema: non esitare a scriverci a [email protected] in modo che possiamo offrirti uno scambio di pezzi!

Vi auguriamo una buona giornata e restiamo a vostra disposizione se necessario.

Sinceramente,
Il team di SOSav.fr

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Alexandre E.

Rating: 2 out of 5

Published on 03/07/2021 à 03h26

I've been waiting for over a month to receive my order...

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Response from SOSAV Published on 21/07/2021

Salve,

Grazie per il tuo commento e con le scuse per il ritardo!
A causa di un problema di produzione, i nostri fornitori hanno purtroppo avuto ulteriori ritardi nel rifornimento :/

Il nostro team rimane a vostra disposizione e vi augura un'ottima giornata :)

Auguri,
Il team di SOSav.fr

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Paul L.

Rating: 2 out of 5

Published on 01/07/2021 à 18h32

Too long a delay

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Response from SOSAV Published on 21/07/2021

Salve,

Grazie per il tuo commento e con le scuse per il ritardo!
A causa di un problema di produzione, i nostri fornitori hanno purtroppo avuto ulteriori ritardi nel rifornimento :/

Il nostro team rimane a vostra disposizione e vi augura un'ottima giornata :)

Auguri,
Il team di SOSav.fr

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Cyril C.

Rating: 2 out of 5

Published on 27/06/2021 à 20h41

Order received more than a month after purchase (10 to 15 days announced) without any communication from SOSAV. No response from customer service after asking about the status of the order.

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Response from SOSAV Published on 28/06/2021

Salve,

Grazie per il suo feedback e ci dispiace per queste informazioni.

Infatti, ci hai contattato il 15/06/21 alle 11:03 e il nostro team ti ha risposto il 16/06/21 alle 17:23!

Non esitare a controllare la posta indesiderata e lo spam 😉

Sinceramente,
Il team di SOSav.com