Orders are consistently received quickly, often within just a few days, and products match their descriptions accurately, which enhances customer trust. The quality of parts is frequently highlighted, with many noting that components like screens and batteries perform exceptionally well, aligning with expectations set by the product descriptions. Customers appreciate the clear and helpful tutorial videos that accompany their purchases, making DIY repairs accessible and straightforward.
The site says that the part is sent the same day if ordered before 3pm. What I did. During my purchase I was offered several delivery rates. I choose the cheapest. Order validated. I receive an email telling me that the delivery rate I chose is not adapted to my order and that I have to pay 4 euros more... Then the days pass without any news of my order. Result, order received 1 week later and delivery costs higher than expected ... Not convinced. This will be my one and only purchase on this site.
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Response from SOSAV
Ciao Eliot,
Grazie per la sua recensione e ci dispiace che la sua esperienza non sia stata ideale.
In effetti, avete selezionato una consegna in lettera semplice, tuttavia la volumetria del vostro ordine (schermo iPad) non ci ha permesso di fare la spedizione in una busta.
Ci dispiace che questa fase del suo acquisto non sia stata più fluida e chiara nell'uso, in effetti questa modalità di consegna non avrebbe dovuto essere proposta per il prodotto da lei selezionato.
Restiamo a vostra disposizione e ci scusiamo ancora una volta per l'inconveniente causato da questo problema di navigazione.
Buona giornata.
Cordiali saluti,
Il team di SOSav.fr
G
GILLES R.
Rating: 2 out of 5
order not received on time
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Response from SOSAV
Ciao Gilles,
Grazie per il suo commento e ci dispiace leggere queste informazioni...
Come indicato nella scheda del prodotto al momento dell'ordine, l'articolo non era disponibile per la spedizione immediata ma entro 7-15 giorni inizialmente.
Di conseguenza, l'ordine diventa un "pre-ordine", il che significa che abbiamo bisogno di raccogliere il pagamento per poter ordinare il prodotto mancante dal nostro fornitore.
Questo ritardo è trasmesso in tempo reale dal nostro fornitore ed è probabile che fluttui a seconda del periodo, ci scusiamo per l'inconveniente che questo ritardo può aver causato.
Sfortunatamente siamo dipendenti dai tempi di consegna dei fornitori quanto voi, e stiamo facendo del nostro meglio per trovare soluzioni efficienti per garantire che riceviate il vostro ordine rapidamente.
Non esitate a contattarci, siamo a vostra disposizione.
Cordiali saluti,
Il team di SOSav.fr
C
Céline G.
Rating: 1 out of 5
Equipment that didn't work: very frustrating to assemble and reassemble for nothing at all. Fortunately customer service is responsive and returns and refunds are pretty quick. But I don't recommend it at all.
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Response from SOSAV
Ciao Céline,
Grazie per il tuo feedback e ci dispiace che lo schermo che abbiamo ricevuto non funzionasse correttamente, il che è tanto più sorprendente in quanto si tratta di uno schermo ufficiale Huawei.
Capiamo la sua insoddisfazione, ma purtroppo sono cose che possono succedere con le apparecchiature elettroniche...
Fortunatamente, e come lei ha sottolineato, il nostro team è sempre reattivo e fa del suo meglio per trovare soluzioni (perché ce ne sono sempre) nel minor tempo possibile.
Rimaniamo a vostra disposizione per qualsiasi altra informazione, non esitate.
Cordiali saluti,
Il team di SOSav.fr
V
Vladimir R.
Rating: 1 out of 5
Order received 2 months later
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Response from SOSAV
Ciao Vladimir,
Grazie per il suo feedback e ci dispiace per il ritardo nella consegna...
Inizialmente, l'articolo non era disponibile per la spedizione immediata ma entro 7-15 giorni, e questo ritardo è stato notevolmente prolungato poiché si tratta di un pezzo difficile da ottenere, ancor più in questo particolare periodo in cui il commercio tra paesi non è facile.
Fortunatamente, questo è finalmente risolto e avete ricevuto il vostro articolo nella forma dovuta.
Non esitate a contattarci, siamo a vostra disposizione come sempre.
Cordiali saluti,
Il team di SOSav.fr
A
Alain M.
Rating: 2 out of 5
I have to say that I am very pleased with the quality of the service and the quality of the products. I have to say that I am very pleased with the quality of the products and the quality of the services I receive.
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Response from SOSAV
Hello Alain,
Thank you for your new comment.
As indicated on the product sheet when you placed your order, the item was not available for immediate shipment but within 7 to 15 days. Unfortunately, it is possible that this delay fluctuates since it is transmitted by the supplier in real time.
We are sorry for the inconvenience that this delay may have caused in your organization.
Our team remains available for any further information, do not hesitate.
Yours sincerely
The SOSav.fr Team
J
Jean Paul B.
Rating: 1 out of 5
Finally delivered the day before the third month of delivery of an order cashed the day after the order I have no confidence.
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Response from SOSAV
Hello Jean-Paul,
We thank you for your opinion and are sincerely sorry for the delay in delivery.
As indicated on the product sheet when you placed your order, the item was not available for immediate shipment but under 7 to 15 days initially.
As a result, the order becomes a "pre-order", which requires a payment to be received so that we can order the missing product from our supplier.
This last one underwent an important and quite abnormal delay, of which we were dependent exactly like you. Our team apologizes for the inconvenience this delay has caused.
As always, we remain fully available if needed.
Sincerely,
The SOSav.fr Team
J
Jean-Patrice S.
Rating: 1 out of 5
I have received my order and I am very pleased with the service.
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Response from SOSAV
Hello Jean-Patrice, Thank you for your comment. As indicated by the tracking of your package, it was shipped by our team on 19/04/2021 via the tracking number 8Q53778210591. The delivery to the DOM-TOM can currently be slowed down due to the context, and we are sorry for that. In the future, do not hesitate to contact our team directly for the tracking of your parcel, at [email protected]. We are closely monitoring the progress of your order and remain available for any further information. Have a nice day and see you soon! Sincerely, The SOSav.fr Team
L
Léon V.
Rating: 1 out of 5
I couldn't replace the screen because the new one wouldn't work, the Apple logo was just flashing. And the new screen had dead pixels in the top left corner
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Response from SOSAV
Hello Leon, We thank you for your opinion and we are sorry to see that your order does not offer you complete satisfaction. However, it seems that you have not yet contacted our team regarding this part. In order to discuss this with you, we invite you to contact us by e-mail at [email protected] : our team will be happy to help you :-) A very nice day to you! Sincerely, The SOSav.fr team
M
Marie Régina C.
Rating: 1 out of 5
When ordering I am told 48 hours. Not true.
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Response from SOSAV
Hello, you placed your order on 14/04 at 10 pm and your package was handed over to the carrier the next day, 15/04. However, you have chosen to send your order by green letter without tracking. The delivery time is not 48 hours but 4 to 5 working days in normal times (the time may be longer with the health crisis). In case of urgent order, we propose express carriers if needed. We look forward to hearing from you, Sincerely,
M
Morgane L.
Rating: 1 out of 5
Product does not correspond at all to what I thought I would receive (full screen iPhone) and customer service is unreachable by phone despite numerous attempts... The solution to my problem by email is not at all satisfactory. Last time for me on this site...
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Response from SOSAV
Hello, As indicated in the email exchanges, you have ordered a simple iPhone SE screen (not assembled). It is well mentioned in the description of this product sheet and in the linked tutorial that it is necessary to recover elements of your old screen (camera, speaker, etc.) to make this new screen work. You have received the product you ordered. We invite you to simply follow the instructions in our free tutorial to complete your repair. Best regards,
K
Kenny L.
Rating: 2 out of 5
Does the job but VERY loud. It is necessary to play with 1 DJ headset to cover the noise of the fan
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Response from SOSAV
I'm not sure what the problem is, but I'm sure it's a good one. The console's fan is not related to this part and we don't understand your message :/ If you think that the mains charger you received has a defect, please contact our customer service by email at [email protected]. If the problem is still with the fan, we advise you to check that the console is correctly connected and to dust it. Sincerely yours,
F
Frederic H.
Rating: 1 out of 5
My order is incomplete!!! The after sales service is non-existent !!!! It's shameful and not at all professional !!!! I strongly advise against !!!! Run away!!!!!!
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Response from SOSAV
Hello, We are sorry if you had a problem with your order. However, we can't find any trace of an exchange with our customer service to explain your problem and find a solution. Could you send us an email to [email protected] to clarify things and find a solution as soon as possible? Best regards,
K
Kamel D.
Rating: 2 out of 5
High shipping costs and very slow delivery times. Untracked green letter 6 days!
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Response from SOSAV
Hello, unfortunately we do not have control over the delivery time, once the package is handed over to the carrier. The simple letter without follow-up takes 3 to 5 working days on average but with the health crisis, the delays can be extended, we apologize for that. But in case of emergency order, we still offer express shipping in 24/48 hours. Sincerely, The SOSav team
B
bernard M.
Rating: 1 out of 5
Battery received fully discharged, holds charge very little time, 12 hours or so, and still on wifi all the time!!! Nothing to do with the one bought about 1 year ago. Big doubt that it is a battery origin SAMSUNG despite the price .....
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Response from SOSAV
Hello, This is an official battery. It may have a defect. However, we note that you have not contacted our customer service about this problem. We invite you to send us an email to [email protected] so that we can proceed to the exchange as soon as possible. Best regards,
F
Fernand B.
Rating: 2 out of 5
Reference error and no refund. Only a credit note!
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Response from SOSAV
Hello Fernand, Thank you for your comment. Indeed, as a professional and as you were informed when you registered, we spontaneously offer commercial credits to professionals to facilitate their order placement, but this is not the only existing solution of course. Our team has already contacted you about this by e-mail, do not hesitate to read it and to come back to us for any further information. Have a nice day. Sincerely, The SOSav.fr Team
M
matthieu P.
Rating: 2 out of 5
The site is OK, the delivery too. The product is mediocre
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Response from SOSAV
Hello Matthieu, We thank you for your message and we are sorry to hear that your order did not give you complete satisfaction... However, it seems that you have not yet contacted our team regarding this part that does not suit you. In order to start taking care of this return within the framework of our after-sales service, we invite you to contact us by e-mail at [email protected] : our team will be happy to help you :-) We remain available for any further information and apologize for the inconvenience caused. A very nice day to you! Sincerely, The SOSav.fr Team
J
julien P.
Rating: 1 out of 5
Very clear site and fast delivery but I did not receive what I ordered
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Response from SOSAV
Hello Julien, We thank you for your comment and are sorry to hear about this information. However, it seems that you have not yet contacted our team about this matter. In order to start the handling of this return within the framework of our after-sales service, do not hesitate to read the e-mail that our team has already sent you on this subject :) Have a nice day ! Sincerely, The SOSav.fr team
H
Hauss E.
Rating: 2 out of 5
One joystick out of the two does not work, or drift!
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Response from SOSAV
Hello Eric, Thank you for your comment and we are sincerely sorry to hear this information... It seems that you have not yet contacted our team regarding this obviously defective part. In order to start the process of taking care of this return within the framework of our after-sales service, we invite you to contact us by e-mail at [email protected]: our team will be happy to help you :-) Have a nice day! The SOSav.fr team
D
Daniel F.
Rating: 1 out of 5
Defective part
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Response from SOSAV
Hello Daniel, We thank you for your message and are sorry to hear about this information. Our team has already contacted you by e-mail and is waiting for your feedback. In the future, and to save time in processing your request, please feel free to contact our customer support directly :-) We are available by e-mail, chat, phone, and on most social networks. We wish you a very nice day, and see you soon! Sincerely, The SOSav.fr Team
S
Samuel M.
Rating: 2 out of 5
Several exchanges about a non-compatible samsung Galaxy S7 rear camera. The phone, after installing the camera, indicates a message "camera failure" After sending 2 cameras, action for which I salute the sales department, I am told that it must be a problem coming from the interface on the phone side ... But it turns out that the original camera works perfectly every time I reposition it (except for some spots on the optics, which is why I want to replace it). The pb does not come from the interface but from the non-compatibility of the product that was sent to me twice, which is identified "SONY" and does not have the same references as the original. After all these explanations with the SAV and my proposal to send them back the 2 cameras provided that did not serve me against refund of my purchase, no news! I am very disappointed with the outcome of this case because I paid for an item that can not serve me because incompatible.
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Response from SOSAV
Hello Samuel, Thank you for your comment and we are very sorry about this incident. However, we have not received any response from you following our last e-mail dated March 01. Our team has already answered you on this subject and remains as usual at your disposal if needed, do not hesitate to contact us ;-) Have a nice day.
T
theo S.
Rating: 1 out of 5
not very fast delivery
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Response from SOSAV
Hello Theo, We thank you for your comment and are sorry to see that your order does not offer you complete satisfaction. It is possible that you have unfortunately come across a defective batch... However, you did not contact our team regarding this part when you noticed the incident. We could have shipped a new kit for example. Anyway, we remain available and at your disposal if needed, do not hesitate! Have a nice day. Sincerely, SOSav.fr
C
christophe L.
Rating: 1 out of 5
The front camera, speaker and proximity sensor are not working (front camera).
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Response from SOSAV
Hello Christophe, We thank you for your comment and we are sorry to hear this news :- / We note that our customer support is already finding a solution to this problem and has contacted you about it. Rest assured, everything will be back to normal soon. We remain available for any further information and apologize for the inconvenience caused. A very nice day to you! Sincerely, The SOSav.fr Team
I
Isabelle M.
Rating: 1 out of 5
Incorrect product description
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Response from SOSAV
Hello Isabelle, We thank you for your comment and are sorry to hear about this news :- / Please check your emails as our team has already written to you about this. We remain available for any further information and apologize for the inconvenience caused. A very nice day to you! Sincerely, The SOSav.fr Team
S
Sweety D.
Rating: 2 out of 5
The.sim.drawer.of.the.htc.one.m9 is not compatible Thank you
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Response from SOSAV
Hello Sweety, Thank you for your comment and we are sorry to hear that your order did not meet with your complete satisfaction. It seems that you have not yet contacted our team about this order. In order to start taking care of this return within the framework of our after-sales service, we invite you to contact us by e-mail at [email protected]: our team will be happy to help you :-) Have a nice day! Sincerely, The SOSav.fr team
G
gabriel D.
Rating: 2 out of 5
the Y screwdriver provided is of poor quality making unscrewing very difficult on the micro screws of the iphone 7 and the seal provided does not match the video on the site, too bad
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Response from SOSAV
Hello, Thank you for your comment and we are sorry to see that your order does not offer you complete satisfaction. Our after-sales team is waiting for your photos so that we can begin to take care of your request :-) Of course, we remain at your disposal if you need us, do not hesitate. Sincerely, The SOSav.fr Team
M
Melanie A.
Rating: 1 out of 5
I ordered a gasket for my Karcher that does not match the size of the item ordered at all. I have tried to contact you to no avail...
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Response from SOSAV
Hello Melanie, We thank you for your message and we are sorry to hear this news :- / In order to remedy the situation quickly, we simply invite you to send a photo of the part received directly to your customer support at [email protected] without hesitating to remind your order number. Our team will soon come back to you with a solution, rest assured. We remain available for any further information and apologize for the inconvenience caused. A very nice day to you! Sincerely, The SOSav.fr Team
N
Nicolas B.
Rating: 1 out of 5
Product error during delivery. It is inadmissible not to check the references before sending the packages!
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Response from SOSAV
Hello Nicolas, We thank you for your message and we are sorry to hear this news :- / However, the photos you sent us have shown that you had received what you ordered, namely a Rear Camera - P20. Our team has already contacted you about this, so please check your junk mail if necessary. We remain available for any further information and apologize for the inconvenience caused. Have a nice day! Sincerely, The SOSav.fr Team
W
Wesley C.
Rating: 2 out of 5
2 Xbox zone batteries received and only one works so very disappointed
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Response from SOSAV
Hello Wesley, We thank you for your message and we are sorry to hear this news :- / Electronic components are not immune to malformation or faulty cases, being very fragile... However, our team came back to you very quickly because a new battery has already been sent to you. We remain available for any further information and apologize for the inconvenience caused. Have a nice day! Sincerely, The SOSav.fr Team
M
Monique C.
Rating: 1 out of 5
I have to say that I am very pleased with the quality of the product. I have to say that it is very good and I am very pleased with the quality of the product,
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Response from SOSAV
Hello Monique, We are sorry to see that your order does not give you complete satisfaction :-( It seems that you have not yet contacted our team concerning this part. We invite you to contact us by e-mail at [email protected] : our team will be happy to help you once informed directly. Have a nice day! Sincerely, The SOSav.fr team
N
Nicolas S.
Rating: 2 out of 5
Fast and careful shipping but the products do not correspond to the description
Translated reviews
Response from SOSAV
Hello Nicolas, We thank you for your comment and we are sorry to see that your order does not offer you complete satisfaction. It seems that you have not yet contacted our team regarding this part. In order to start taking care of this return within the framework of our after-sales service, we invite you to start by contacting us by e-mail at [email protected]: our team will be happy to help you once informed of your concern :-) Have a nice day! Sincerely, The SOSav.fr team
L
Luis P.
Rating: 2 out of 5
Customer service unreachable after 6pm despite the on hold message telling you that a technician will take your call, but no one answers because it's been closed since .... 18 h. Where is the customer service number on the website? I was supposed to be called back but I received emails for information... I've been using the service for a while now, but I'm not sure where to start.
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Response from SOSAV
Hello Luis, We thank you for your comment and confirm that our services are indeed closed after 6pm, as we indicate on our website and on Google. We are waiting for your answer since 12/02, date on which you contacted us about a problem with your order. Do not hesitate to come back to our team to find out more, at [email protected]. We will be happy to help you as soon as we know more :-) Have a nice day. Sincerely, The SOSav.fr Team
J
Jean L.
Rating: 1 out of 5
Fairly average....
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Response from SOSAV
Hello, Thank you for your comment and we are sorry to see that your order does not offer you complete satisfaction. However, it seems that you have not yet contacted our team regarding this order. In order to start taking care of your request within the framework of our after-sales service and to tell us more, we invite you to contact us by e-mail at [email protected]: our team will be happy to help you :-) Have a nice day! Sincerely, The SOSav.fr team
J
jacques L.
Rating: 1 out of 5
PRODUCT DOES NOT FIT AT ALL.TABLECLOTHS FOR JOYCONS SMALLER IN WIDTH
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Response from SOSAV
Hello Jacques, We thank you for your message and we are sorry to hear this news :- / In order to remedy the situation quickly, we invite you simply to send a photo of the part received directly to your customer support at [email protected] without hesitating to recall your order number. Our team will soon come back to you with a solution, rest assured. We remain available for any further information and apologize for the inconvenience caused. A very nice day to you! Sincerely, The SOSav.fr Team
Y
Yannick G.
Rating: 2 out of 5
I received my package in an unusual condition for this site. The screen cloth I ordered was bent, pinched. I have not yet repaired my device and I hope that it is not damaged.
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Response from SOSAV
Hello Yannick, We thank you for your comment and we are sorry to hear this news :- / We are also sorry to see that you did not contact our customer service directly to let us know and allow us to help you... In order to remedy the situation quickly, we invite you to simply send a photo of the part received directly to your customer support at [email protected] without hesitating to remind your order number. Our team will soon come back to you with a solution, rest assured. We remain available for any further information and apologize for the inconvenience caused. A very nice day to you! Sincerely, The SOSav.fr Team
J
Judicael E.
Rating: 1 out of 5
I have to say that I am very pleased with the service and the quality of the parts I have received. In the end 3 weeks of delay for parts frankly dubious and which by the way does not work. To be avoided.
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Response from SOSAV
Hello Judicael, We thank you for your comment and we are nevertheless quite surprised because this order was the subject of an after-sales service on 09/02: you would have received a new part also in bad condition? It seems that we have not contacted our customer support about this. We use the same components for our repairs, which we guarantee for 99 years, so it is surprising that you received two defective parts from two different batches :- / We are waiting to hear from you at [email protected] in order to check on this order. Have a nice day. Sincerely, The SOSav.com Team
F
François J.
Rating: 2 out of 5
Product received not in conformity!
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Response from SOSAV
Hello François, Thank you for your comment and we are sorry to hear about this information. Fortunately, our customer support team took the necessary steps within hours of receiving your message to send you a new part, so everything is resolved ;-) In the future, please feel free to contact our team directly at [email protected] to save time. Have a nice day! Sincerely, The SOSav.com team
C
Christel G.
Rating: 2 out of 5
Wrong item and they ask me to send it back and wait 10 days for reapproval. Not even a spontaneous refund. The part that is supposed to be compatible is more q7'a peu près. Very disappointed
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J
Jacqueline T.
Rating: 1 out of 5
The complaint with SOSAV for the home button not working, they ask me for a photo of the front and back of the button received which means reassembling everything! it would have been wise to advise customers to do this BEFORE assembly. So I give up = money lost
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Response from SOSAV
Hello Jacqueline, We thank you for your comment and are sorry for this incident. Electronic components are not immune to malformation or defective cases, being very fragile. In the event that the component in question does indeed prove to be defective, several factors may be to blame. What is certain, however, is that the device will have to be disassembled again in any case, since this part obviously does not work and must be replaced: it will then be easy for you to take these photographs at that time. Then, you are of course warned that we will take care of the problem in this way because it is indicated in the general conditions of sale that you have read and signed when validating your order. There is nothing to prevent your request from being taken care of, it is already in progress. Finally, it is quite obvious that the pictures must be taken AFTER the installation, it allows us to check the condition of the room, and unfortunately there would be no sense in taking this picture BEFORE using it. Our team is waiting for your answer in order to continue the processing of your request :-) Do not hesitate to answer directly to our e-mail. Have a nice day ! Sincerely, The SOSav.fr Team
J
Julien P.
Rating: 1 out of 5
I have received the order and I am extremely pleased with the service and the pills.
Translated reviews
Response from SOSAV
Hello Julien, ? we thank you for your comment and confirm that your order has been shipped on 03/02/2021 by our logistics team, in green letter without tracking, according to your request and as indicated by the online tracking of it on your customer area. The shipping time can run up to ten days after the shipment currently. For more information, do not hesitate to contact our customer support at [email protected], we will be happy to inform you. Have a nice day. Sincerely, The SOSav.com Team
C
Charles C.
Rating: 1 out of 5
The part received does not work.
Translated reviews
Response from SOSAV
Hello Charles, Thank you for your message and we are sorry to hear this news :- / It seems that you have not yet contacted our team regarding this obviously defective part. In order to remedy the situation quickly, we invite you to simply send a photo of the part received directly to your customer support at [email protected] without hesitating to remind your order number. Our team will soon come back to you with a solution, rest assured. We remain available for any further information and apologize for the inconvenience caused. A very nice day to you! Sincerely, The SOSav.fr Team
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