Customer reviews of SOSAV

9,3 /10

Based on 26 974 published reviews

5 21k 78% 4 4 196 16% 3 921 3% 2 328 1% 1 524 2%

Summary of reviews

Orders are consistently received quickly, often within just a few days, and products match their descriptions accurately, which enhances customer trust. The quality of parts is frequently highlighted, with many noting that components like screens and batteries perform exceptionally well, aligning with expectations set by the product descriptions. Customers appreciate the clear and helpful tutorial videos that accompany their purchases, making DIY repairs accessible and straightforward.

Reviews 1, 3, 4 and 5 stars

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Cécile D.

Published on 20/05/2021 à 13h55 following a purchase from 10/05/2021

Easy to place order and package arrived quickly

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Michel M.

Published on 20/05/2021 à 13h33 following a purchase from 18/02/2021

The delivery times were not respected but the company always replied to my emails with solutions.

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Nicolas A.

Published on 20/05/2021 à 13h18 following a purchase from 09/05/2021

Fast, efficient and serious.

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CEDRIC D.

Published on 20/05/2021 à 11h21 following a purchase from 10/05/2021

perfect

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Laurent R.

Published on 20/05/2021 à 10h33 following a purchase from 07/05/2021

Fast delivery

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stephane B.

Published on 20/05/2021 à 10h25

I'm very pleased with the product, but it's a bit long. I would have liked to have seen it on the website, as it was not available, or that you were dropshipping.

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Response from SOSAV Published on 21/05/2021

Ciao Stéphane,

Grazie per il suo feedback e siamo molto spiacenti per il ritardo del fornitore su questo ordine.

Come indicato nella scheda del prodotto al momento dell'ordine, l'articolo non era disponibile per la spedizione immediata ma entro 7-15 giorni.

Tuttavia, alcuni articoli possono essere stati soggetti a ritardi da parte dei fornitori a causa dell'attuale situazione sanitaria e ci scusiamo per qualsiasi inconveniente che questo possa aver causato.

Sfortunatamente, siamo dipendenti dai tempi di consegna dei fornitori quanto voi, e stiamo facendo del nostro meglio per trovare soluzioni efficienti per assicurarci che riceviate il vostro ordine rapidamente.

Non esitate a contattarci, vi ascoltiamo. Grazie per la vostra pazienza :-)

Cordiali saluti,
Il team di SOSav.fr

Vladimir R.

Published on 20/05/2021 à 10h23

Order received 2 months later

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Response from SOSAV Published on 21/05/2021

Ciao Vladimir,

Grazie per il suo feedback e ci dispiace per il ritardo nella consegna...

Inizialmente, l'articolo non era disponibile per la spedizione immediata ma entro 7-15 giorni, e questo ritardo è stato notevolmente prolungato poiché si tratta di un pezzo difficile da ottenere, ancor più in questo particolare periodo in cui il commercio tra paesi non è facile.

Fortunatamente, questo è finalmente risolto e avete ricevuto il vostro articolo nella forma dovuta.

Non esitate a contattarci, siamo a vostra disposizione come sempre.

Cordiali saluti,
Il team di SOSav.fr

Fabrice W.

Published on 20/05/2021 à 10h21 following a purchase from 03/04/2021

Very professional

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Emeric L.

Published on 20/05/2021 à 06h49 following a purchase from 05/05/2021

Fast and efficient

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Fabrice B.

Published on 20/05/2021 à 05h49 following a purchase from 05/05/2021

Top

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pascal G.

Published on 18/05/2021 à 14h14 following a purchase from 07/05/2021

Large selection. Fast delivery. Items in conformity.

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STEPHANE D.

Published on 18/05/2021 à 13h17 following a purchase from 05/05/2021

I received my phone in the mail, but it was not in the mail. I was not able to get the 3 covers (sim, sd usb) described on the ad. I only received the inner and outer frames. Too bad

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Nicolas D.

Published on 18/05/2021 à 06h26 following a purchase from 05/05/2021

Well

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Adrien R.

Published on 17/05/2021 à 20h57 following a purchase from 07/05/2021

Perfect

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Philippe G.

Published on 17/05/2021 à 17h02 following a purchase from 07/05/2021

Perfect good product

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sophie G.

Published on 17/05/2021 à 15h30 following a purchase from 06/05/2021

Three good

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Matthieu G.

Published on 17/05/2021 à 14h43 following a purchase from 14/04/2021

the parts are of very good quality.

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Cedric B.

Published on 17/05/2021 à 14h23 following a purchase from 06/05/2021

Fast and compliant I strongly recommend

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Cindy L.

Published on 17/05/2021 à 13h54 following a purchase from 06/05/2021

Perfect. I'm very pleased with the service and the quality of the product. I'll definitely recommend it to others.

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gwendal P.

Published on 17/05/2021 à 12h51 following a purchase from 26/04/2021

Nothing to say, maybe the screen gasket which seems a bit light to me

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Christophe B.

Published on 17/05/2021 à 11h49 following a purchase from 06/05/2021

Compliance and speed.

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Patricia S.

Published on 17/05/2021 à 09h43 following a purchase from 05/05/2021

perfectly

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André G.

Published on 17/05/2021 à 09h34 following a purchase from 06/05/2021

PRODUCT conforms to the order. 4 days delivery time

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razel J.

Published on 17/05/2021 à 08h39 following a purchase from 05/05/2021

as ordered

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stephane T.

Published on 17/05/2021 à 08h00 following a purchase from 06/05/2021

Very good

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YOUSSEF H.

Published on 17/05/2021 à 07h59 following a purchase from 05/05/2021

A quality and responsive customer service, I recommend ;)

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Fabrice L.

Published on 16/05/2021 à 16h49 following a purchase from 05/05/2021

Very competent service, perfect rates, very quick response from Sav. I highly recommend SOSAV.

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Pascal F.

Published on 16/05/2021 à 09h44

Delay a little too long for what I was told

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Response from SOSAV Published on 17/05/2021

Hello Pascal,

We thank you for your opinion and are very sorry for the delay.

Unfortunately, it is indeed possible that the transmitted delay fluctuates sometimes since it is transmitted by the supplier in real time, and that the current circumstances do not always help to be totally reliable.

Our team apologizes for any inconvenience this delay may have caused your organization.

Our team remains available for any further questions, please do not hesitate.

Yours sincerely
The SOSav.fr Team

Robert B.

Published on 15/05/2021 à 20h59 following a purchase from 04/05/2021

Fast delivery. Product conforms. Good price. Perfect

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David G.

Published on 15/05/2021 à 20h49

Screen quality not as premium as described in the description.

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Response from SOSAV Published on 17/05/2021

Hello David,

We thank you for your opinion and are sorry to see that your order does not offer you complete satisfaction.

However, we note that you have not yet contacted our team about this matter: do not hesitate to write to us at [email protected] so that we can be informed of this information and find a solution quickly :-)

Our team wishes you a very nice day and remains at your disposal if needed.

Sincerely,
The SOSav.fr Team

Jean Paul B.

Published on 15/05/2021 à 19h41

Finally delivered the day before the third month of delivery of an order cashed the day after the order I have no confidence.

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Response from SOSAV Published on 17/05/2021

Hello Jean-Paul,

We thank you for your opinion and are sincerely sorry for the delay in delivery.

As indicated on the product sheet when you placed your order, the item was not available for immediate shipment but under 7 to 15 days initially.

As a result, the order becomes a "pre-order", which requires a payment to be received so that we can order the missing product from our supplier.

This last one underwent an important and quite abnormal delay, of which we were dependent exactly like you. Our team apologizes for the inconvenience this delay has caused.

As always, we remain fully available if needed.

Sincerely,
The SOSav.fr Team

Frederic V.

Published on 15/05/2021 à 16h27 following a purchase from 05/05/2021

Perfect

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daniel A.

Published on 15/05/2021 à 16h02 following a purchase from 11/03/2021

Delivery time too long, otherwise nickel with tutorials for replacing the battery and rear camera on my Honor 6X

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Alexandre N.

Published on 15/05/2021 à 13h19 following a purchase from 02/05/2021

Super

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STEPHANE L.

Published on 15/05/2021 à 00h40 following a purchase from 30/04/2021

very good reactivity!

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Michel N.

Published on 14/05/2021 à 19h38 following a purchase from 03/05/2021

At the top as usual

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Miguel P.

Published on 14/05/2021 à 16h04 following a purchase from 20/04/2021

original samsung product easy to assemble

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Eric B.

Published on 14/05/2021 à 15h56 following a purchase from 03/05/2021

Very professional, very responsive

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PIERRE M.

Published on 14/05/2021 à 15h33 following a purchase from 03/05/2021

Very good, but the last star is missing because 1) it is not specified that when buying the screen, it is desirable to order a gasket as well, 2) the plastic tool is of very poor quality and 3) the change time (40 minutes) is underestimated for non-experts.

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Justin S.

Published on 14/05/2021 à 15h24 following a purchase from 29/04/2021

Product as described and delivered faster than expected, I recommend.

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