Customer reviews of SOSAV

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 27 048 published reviews
5 21,1k 78% 4 4 196 16% 3 924 3% 2 330 1% 1 532 2%

Summary of reviews

SOSAV is praised for fast and reliable delivery, with many customers noting quick shipping, on-time arrival, and well-packaged, compliant parts that match descriptions. The store earns strong appreciation for clear, helpful repair instructions and tutorials, enabling users to successfully fix devices like phones and game controllers at reduced costs. Customers repeatedly highlight the quality of parts and the effectiveness of the repairs, from batteries to screens, with many mentioning easy installation and lasting performance. The overall experience is described as professional and trustworthy, with repeat orders and high willingness to recommend SOSAV.

Reviews 1, 3, 4 and 5 stars

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X
Xavier H.
Rating: 5 out of 5
following a purchase from 14/05/2021
Fast delivery, product conforms to specifications, I recommend
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Maxime F.
Rating: 5 out of 5
following a purchase from 13/05/2021
Nothing to say, everything is perfect.
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Luc M.
Rating: 5 out of 5
following a purchase from 13/05/2021
Very good
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Christophe S.
Rating: 5 out of 5
following a purchase from 15/04/2021
Responsive and attentive team
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Gildas B.
Rating: 5 out of 5
following a purchase from 11/05/2021
Fast delivery and products as expected
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Fabrice G.
Rating: 5 out of 5
following a purchase from 11/05/2021
The order was received on time and within budget.
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M
Miguel M.
Rating: 5 out of 5
following a purchase from 11/05/2021
Thanks to Sophie from the support team for her daily reactivity to my questions about the compatibility of the screen block for my iMac 27 and to the reception by the seller on their site for the withdrawal of the goods. For a slab sold 499€ at the beginning these last days, it passed to 417€ yesterday and by navigating on the site I received a notification do not leave with promotional code = PARTEZPAS with -15% ....je jumps on the occaz and buys the last model in stock for 355€ that is to say -30%! Moral: prefer French and local companies like SOSav (Specialized in mobile phones among others, the site SOSav was created in 2013 by Mikael Thomas and Sebastien Cornec on the model of the American iFxit.) with such a promptness that it is at the level of the support mail and the preparation of orders that even Aliexpress does not align itself because sold more than 500€ without counting the delivery times
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Robert P.
Rating: 5 out of 5
following a purchase from 11/05/2021
Super nothing to say I highly recommend
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Anthony V.
Rating: 4 out of 5
following a purchase from 01/02/2021
I took a long time to receive my order, due to a shortage, I regret the lack of communication on this subject. I'm very pleased with the service and the quality of the product.
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Jérémy G.
Rating: 5 out of 5
following a purchase from 07/05/2021
My order arrived safely and completely satisfied with SOSAV
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Guillaume O.
Rating: 5 out of 5
following a purchase from 11/05/2021
First time I've bought and changed the battery in my IPhone. Fast service, good product and very clear tuto. It's very impressive when you're not used to opening devices but you're proud to have succeeded in the operation. I recommend it!
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Jean-Claude B.
Rating: 4 out of 5
following a purchase from 11/05/2021
Correct delivery and the product is easy to assemble
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Alain L.
Rating: 5 out of 5
following a purchase from 09/05/2021
super fast very good material i recommend sosav thank you alain
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Fabrice S.
Rating: 5 out of 5
following a purchase from 08/05/2021
Perfect! I recommend
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Didier T.
Rating: 5 out of 5
following a purchase from 22/04/2021
serious site order received on time
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Lionel B.
Rating: 5 out of 5
following a purchase from 11/05/2021
Very fast order I am completely satisfied
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Jourdain Y.
Rating: 5 out of 5
following a purchase from 10/05/2021
Very good product. Tuto impeccable . Good price
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Raymond D.
Rating: 5 out of 5
following a purchase from 11/05/2021
to continue
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Matthieu K.
Rating: 5 out of 5
following a purchase from 28/04/2021
Very good experience. Ordering on the website is very easy. The delivery, on site, went very well.
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Cedric A.
Rating: 5 out of 5
following a purchase from 26/04/2021
Very helpful, good advice, friendly, real pros
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Kevin C.
Rating: 5 out of 5
following a purchase from 14/04/2021
Order shipped quickly as soon as they had stock. Well packaged and well cared for. Satisfied with my purchase!
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Alain L.
Rating: 5 out of 5
following a purchase from 10/05/2021
The product is in perfect condition and the assembly tutorial is perfect...
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Pierre L.
Rating: 5 out of 5
following a purchase from 06/05/2021
product conforms. fast delivery. RAS
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Romain G.
Rating: 5 out of 5
following a purchase from 08/05/2021
Fast and accurate shipping.
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Guillaume P.
Rating: 4 out of 5
following a purchase from 08/05/2021
I have ordered three times on this site and once I asked a question. I have immediately an answer despite the weekend. Being a pro in other areas, I realize that the service is very responsive and good quality. I wish you all the best.
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C
Cyril G.
Rating: 5 out of 5
following a purchase from 08/05/2021
Impeccable
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Linda R.
Rating: 5 out of 5
following a purchase from 09/05/2021
Everything is perfect as usual! Fast, efficient and inexpensive. The video guides for replacing parts are very well done! THANK YOU SOSAV!!!
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Jean-Michel V.
Rating: 5 out of 5
following a purchase from 09/05/2021
fast and compliant
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C
Céline G.
Rating: 1 out of 5
Equipment that didn't work: very frustrating to assemble and reassemble for nothing at all. Fortunately customer service is responsive and returns and refunds are pretty quick. But I don't recommend it at all.
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Response from SOSAV
Ciao Céline,

Grazie per il tuo feedback e ci dispiace che lo schermo che abbiamo ricevuto non funzionasse correttamente, il che è tanto più sorprendente in quanto si tratta di uno schermo ufficiale Huawei.

Capiamo la sua insoddisfazione, ma purtroppo sono cose che possono succedere con le apparecchiature elettroniche...

Fortunatamente, e come lei ha sottolineato, il nostro team è sempre reattivo e fa del suo meglio per trovare soluzioni (perché ce ne sono sempre) nel minor tempo possibile.

Rimaniamo a vostra disposizione per qualsiasi altra informazione, non esitate.

Cordiali saluti,
Il team di SOSav.fr
T
Thierry U.
Rating: 5 out of 5
following a purchase from 10/05/2021
Product conforms. Fast delivery.
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Richard G.
Rating: 4 out of 5
following a purchase from 09/05/2021
I am happy with the product but it seems that information is lost because the Post Office asked me for more information, so they took 48 hours to send me my parcel hope that it does not happen more
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Hippolyte C.
Rating: 5 out of 5
following a purchase from 09/05/2021
Very professional, item received quickly in perfect condition.
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Cécile D.
Rating: 4 out of 5
following a purchase from 10/05/2021
Easy to place order and package arrived quickly
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Michel M.
Rating: 4 out of 5
following a purchase from 18/02/2021
The delivery times were not respected but the company always replied to my emails with solutions.
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Nicolas A.
Rating: 5 out of 5
following a purchase from 09/05/2021
Fast, efficient and serious.
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Cedric D.
Rating: 5 out of 5
following a purchase from 10/05/2021
perfect
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Laurent R.
Rating: 5 out of 5
following a purchase from 07/05/2021
Fast delivery
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Stephane B.
Rating: 3 out of 5
I'm very pleased with the product, but it's a bit long. I would have liked to have seen it on the website, as it was not available, or that you were dropshipping.
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Response from SOSAV
Ciao Stéphane,

Grazie per il suo feedback e siamo molto spiacenti per il ritardo del fornitore su questo ordine.

Come indicato nella scheda del prodotto al momento dell'ordine, l'articolo non era disponibile per la spedizione immediata ma entro 7-15 giorni.

Tuttavia, alcuni articoli possono essere stati soggetti a ritardi da parte dei fornitori a causa dell'attuale situazione sanitaria e ci scusiamo per qualsiasi inconveniente che questo possa aver causato.

Sfortunatamente, siamo dipendenti dai tempi di consegna dei fornitori quanto voi, e stiamo facendo del nostro meglio per trovare soluzioni efficienti per assicurarci che riceviate il vostro ordine rapidamente.

Non esitate a contattarci, vi ascoltiamo. Grazie per la vostra pazienza :-)

Cordiali saluti,
Il team di SOSav.fr
V
Vladimir R.
Rating: 1 out of 5
Order received 2 months later
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Response from SOSAV
Ciao Vladimir,

Grazie per il suo feedback e ci dispiace per il ritardo nella consegna...

Inizialmente, l'articolo non era disponibile per la spedizione immediata ma entro 7-15 giorni, e questo ritardo è stato notevolmente prolungato poiché si tratta di un pezzo difficile da ottenere, ancor più in questo particolare periodo in cui il commercio tra paesi non è facile.

Fortunatamente, questo è finalmente risolto e avete ricevuto il vostro articolo nella forma dovuta.

Non esitate a contattarci, siamo a vostra disposizione come sempre.

Cordiali saluti,
Il team di SOSav.fr
F
Fabrice W.
Rating: 5 out of 5
following a purchase from 03/04/2021
Very professional
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