Customer reviews of SOSAV

9,3 /10

Based on 26 974 published reviews

5 21k 78% 4 4 196 16% 3 921 3% 2 328 1% 1 524 2%

Summary of reviews

Orders are consistently received quickly, often within just a few days, and products match their descriptions accurately, which enhances customer trust. The quality of parts is frequently highlighted, with many noting that components like screens and batteries perform exceptionally well, aligning with expectations set by the product descriptions. Customers appreciate the clear and helpful tutorial videos that accompany their purchases, making DIY repairs accessible and straightforward.

Reviews 1, 3, 4 and 5 stars

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Peter V.

Published on 08/02/2021 à 21h30

Very fast, careful packaging. I will be back!

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Pascal P.

Published on 08/02/2021 à 20h42

Good quality spare parts, fast delivery, efficient and friendly support. I recommend without hesitation!

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Nicolas R.

Published on 08/02/2021 à 19h27

easy search on the site

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Laurent J.

Published on 08/02/2021 à 17h50

On-time and compliant delivery

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Yann P.

Published on 08/02/2021 à 15h29

Regarding the delivery nothing to complain about

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jean-paul M.

Published on 08/02/2021 à 15h21

I put 4 Stars because I am satisfied with the navigation on the site and the choice of my article however more expensive than in other shops.

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DECONFIN J.

Published on 08/02/2021 à 14h40

R.A.S.

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Alex H.

Published on 08/02/2021 à 14h29

Everything conforms. The video is great. I changed the battery of my Iphone X without any problem.

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angel G.

Published on 08/02/2021 à 14h03

thank you for your service and your responsiveness

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Khalid E.

Published on 08/02/2021 à 14h00

fast delivery, well packaged!

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Jacqueline T.

Published on 08/02/2021 à 13h45

The complaint with SOSAV for the home button not working, they ask me for a photo of the front and back of the button received which means reassembling everything! it would have been wise to advise customers to do this BEFORE assembly. So I give up = money lost

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Response from SOSAV Published on 10/02/2021

Hello Jacqueline, We thank you for your comment and are sorry for this incident. Electronic components are not immune to malformation or defective cases, being very fragile. In the event that the component in question does indeed prove to be defective, several factors may be to blame. What is certain, however, is that the device will have to be disassembled again in any case, since this part obviously does not work and must be replaced: it will then be easy for you to take these photographs at that time. Then, you are of course warned that we will take care of the problem in this way because it is indicated in the general conditions of sale that you have read and signed when validating your order. There is nothing to prevent your request from being taken care of, it is already in progress. Finally, it is quite obvious that the pictures must be taken AFTER the installation, it allows us to check the condition of the room, and unfortunately there would be no sense in taking this picture BEFORE using it. Our team is waiting for your answer in order to continue the processing of your request :-) Do not hesitate to answer directly to our e-mail. Have a nice day ! Sincerely, The SOSav.fr Team

Daniel D.

Published on 08/02/2021 à 13h33

Fast delivery and it gave my iPhone X a new lease on life.

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Antoine C.

Published on 08/02/2021 à 11h11

Excellent! Product conforms to the order and description to change the part nickel

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Julien P.

Published on 08/02/2021 à 10h59

I have received the order and I am extremely pleased with the service and the pills.

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Response from SOSAV Published on 10/02/2021

Hello Julien, ? we thank you for your comment and confirm that your order has been shipped on 03/02/2021 by our logistics team, in green letter without tracking, according to your request and as indicated by the online tracking of it on your customer area. The shipping time can run up to ten days after the shipment currently. For more information, do not hesitate to contact our customer support at [email protected], we will be happy to inform you. Have a nice day. Sincerely, The SOSav.com Team

guillaume D.

Published on 08/02/2021 à 10h54

Very serious and professional people. I ordered a speaker for Nintendo switch and the tool set. I ordered a speaker for the Nintendo switch and the tool set, but no luck, the Y0 screwdriver got "eaten up" and became unusable. I sent a message on the Messenger of SOSAV, very fast answer and sending a new complete set at their charge. I received it very quickly and this time the repair went very well. I can only thank them and recommend them and I will gladly go through them again for future repairs.

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Bruno J.

Published on 08/02/2021 à 10h50

Efficiency and speed

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Alain M.

Published on 08/02/2021 à 10h19

fast delivery, good people to talk to.

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Aude L.

Published on 08/02/2021 à 09h27

Product conforms perfectly to ds3xl, fast delivery

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Frederic A.

Published on 08/02/2021 à 07h45

Impeccable

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FREDERIC C.

Published on 08/02/2021 à 07h32

Perfect!

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Jean P.

Published on 07/02/2021 à 23h34

Very good contact with these managers.

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David D.

Published on 07/02/2021 à 19h55

Extremely fast delivery works perfectly nothing to say I recommend

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Charles C.

Published on 07/02/2021 à 19h12

The part received does not work.

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Response from SOSAV Published on 08/02/2021

Hello Charles, Thank you for your message and we are sorry to hear this news :- / It seems that you have not yet contacted our team regarding this obviously defective part. In order to remedy the situation quickly, we invite you to simply send a photo of the part received directly to your customer support at [email protected] without hesitating to remind your order number. Our team will soon come back to you with a solution, rest assured. We remain available for any further information and apologize for the inconvenience caused. A very nice day to you! Sincerely, The SOSav.fr Team

Nicolas M.

Published on 07/02/2021 à 18h45

Very good

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Isabelle L.

Published on 07/02/2021 à 16h38

Everything went very well, order placed one evening 2 days later delivery was in the mailbox. Thank you very much.

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Antonio P.

Published on 07/02/2021 à 16h32

Very good delivery

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remy L.

Published on 07/02/2021 à 16h01

delivered as soon as possible well packaged product competitive price

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Jean-Eric V.

Published on 07/02/2021 à 15h48

Fast and compliant.

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Mohamed B.

Published on 07/02/2021 à 14h45

I came to this site out of disappointment with a competitor's site, and from the first order, the parts I ordered were good and delivered very quickly. I just hope that these are quality parts that will last over time, but I'm not disappointed yet. I recommend

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Laurent G.

Published on 07/02/2021 à 12h44

Ordered on Monday, received Thursday! Hard to do better. Thanks

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Aurélien L.

Published on 07/02/2021 à 11h44

Perfect quality (too bad I don't have the little Carambar with each time ??)

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sebastien F.

Published on 07/02/2021 à 10h32

Niquel

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Morgane S.

Published on 06/02/2021 à 19h29

I have not had any problems with the products but my order has not been validated even though the payment has been taken. I had to call the service again after a week without any news about my order. They were quite responsive and recognized their fault but no commercial gesture.

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Response from SOSAV Published on 08/02/2021

Hello Morgane, We are sorry for this technical incident, which is beyond our control. We have not applied any additional discount to your order because a 15% discount was already applied to it :-) Our team is at your disposal for any further information. Have a nice day ! Sincerely, The SOSav.fr team

Domagné J.

Published on 06/02/2021 à 16h10

very fast and very good value for money

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Frédéric A.

Published on 06/02/2021 à 13h20

Nothing to add

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Sébastien F.

Published on 06/02/2021 à 12h32

Adaptable part whose quality and installation is not the same as the original part

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Response from SOSAV Published on 08/02/2021

Hello Sebastien, We are sorry to see that your order does not offer you complete satisfaction. It seems that you have not yet contacted our team regarding this part that does not suit you. In order to start taking care of your request, we invite you to contact us by e-mail at [email protected] : our team will be happy to help you :-) Have a nice day! Sincerely, The SOSav.fr team

Stanislas C.

Published on 06/02/2021 à 09h38

I order only once in a while and I will send you a discount once the order is done. What is the point?

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Thomas S.

Published on 05/02/2021 à 21h10

Good delivery, fast and efficient. Fairly average product, but the price is right on target. Satisfied with the service provided by Sosav

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Abesalom M.

Published on 05/02/2021 à 07h30

good and fast service. reasonable prices

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Nicolas G.

Published on 04/02/2021 à 09h25

I AM VERY SATISFIED WITH THE SITE, THE DELIVERY AND THE MATERIAL RECEIVED. THANK YOU.

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