Orders are consistently received quickly, often within just a few days, and products match their descriptions accurately, which enhances customer trust. The quality of parts is frequently highlighted, with many noting that components like screens and batteries perform exceptionally well, aligning with expectations set by the product descriptions. Customers appreciate the clear and helpful tutorial videos that accompany their purchases, making DIY repairs accessible and straightforward.
My order is incomplete!!! The after sales service is non-existent !!!! It's shameful and not at all professional !!!! I strongly advise against !!!! Run away!!!!!!
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Response from SOSAV
Hello, We are sorry if you had a problem with your order. However, we can't find any trace of an exchange with our customer service to explain your problem and find a solution. Could you send us an email to [email protected] to clarify things and find a solution as soon as possible? Best regards,
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Jean-Claude M.
Rating: 4 out of 5
The spare battery is in order. However, the stickers to stick it are not included and must be ordered separately. Other sellers include it with the battery...
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jennifer B.
Rating: 4 out of 5
Very good quality but a bit expensive
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Thibaut M.
Rating: 4 out of 5
Product conforms, no defect on this part which is second hand
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olivier G.
Rating: 4 out of 5
The parts ordered are in accordance with the selected model and the price is very good. The tutorials available on the site are clear and very well detailed. I would use this site again as soon as needed.
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Patrice A.
Rating: 4 out of 5
Very responsive delivery. Products conform to the order. And satisfied to work with a French company
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Matilde L.
Rating: 4 out of 5
Satisfied
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stephane R.
Rating: 3 out of 5
The battery I ordered is ok but the tutorial for changing it is not good. I broke the extension cord of the home tablecloth! I am really disappointed by the tutorial
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Apatou M.
Rating: 4 out of 5
Well
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Laurent R.
Rating: 4 out of 5
Easy to navigate site. TOP
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Alain B.
Rating: 3 out of 5
Hello, Overall it is far superior, but for this order, a malfunctioning problem from one of their suppliers, imperfect labeling, a part not conforming to the request was delivered to me.
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bernard M.
Rating: 1 out of 5
Battery received fully discharged, holds charge very little time, 12 hours or so, and still on wifi all the time!!! Nothing to do with the one bought about 1 year ago. Big doubt that it is a battery origin SAMSUNG despite the price .....
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Response from SOSAV
Hello, This is an official battery. It may have a defect. However, we note that you have not contacted our customer service about this problem. We invite you to send us an email to [email protected] so that we can proceed to the exchange as soon as possible. Best regards,
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Meira B.
Rating: 4 out of 5
Everything was perfect the package arrived earlier than expected
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Rhaben C.
Rating: 3 out of 5
The delivery was fast and the item is rather average
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Ismael A.
Rating: 4 out of 5
delivery ok
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Alain B.
Rating: 4 out of 5
nothing in particular.
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Armando E.
Rating: 4 out of 5
I am satisfied with the purchase.
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Claude M.
Rating: 4 out of 5
Thank you.
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Morlhan S.
Rating: 3 out of 5
I am very pleased with the service and the quality of the product.
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christophe V.
Rating: 4 out of 5
....
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Matatini A.
Rating: 4 out of 5
Products as expected. Satisfactory packaging and good value for money.
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Sébastien M.
Rating: 4 out of 5
Satisfied, material arrived quickly. The only downside is that the same item bought 2-3 years ago is now 10chf more expensive
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Yann V.
Rating: 4 out of 5
QFast delivery of compliant products
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Renaud C.
Rating: 4 out of 5
The kit is very good, the video too. However, I didn't have the little metal spatula in the kit that allows you to lift the screen, so I had to manage without it and I lost some time.
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Fabien Q.
Rating: 3 out of 5
I'm very pleased with the service and the quality of the product. I'm very pleased with the service and the quality of the product and the quality of the service.
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Michel L.
Rating: 3 out of 5
The plastic pouch as well as the tools were dirty, full of particles, there was also a broken piece of plastic, I had to clean everything before I could use them, as if the kit was not new. The black plastic spatula is too soft, it gets damaged easily. The suction cup is too large to unbolt a really cracked screen in several places, I had to use a smaller suction cup I had at home. I only found videos for the replacement of the complete kit. Since I only ordered the screen alone, I had to figure out how to transfer the metal chassis, FaceTime camera, internal speaker as well as the proximity sensor. During the final stage of fitting the screen, it got damaged at the bottom right, black spot and internal crack, maybe it was slightly too big.
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Response from SOSAV
Hello Michel, Thank you for your feedback and we are sorry to hear about this information. However, it seems that you have not yet contacted our team about this matter. In order to start taking care of this return within the framework of our after-sales service, we invite you to contact us by e-mail at [email protected] and to send us some pictures: our team will be happy to help you :-) Have a nice day! Sincerely, The SOSav.fr team
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CHRISTOPHE B.
Rating: 4 out of 5
Quick turnaround
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André B.
Rating: 4 out of 5
Ok bien
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julien P.
Rating: 1 out of 5
Very clear site and fast delivery but I did not receive what I ordered
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Response from SOSAV
Hello Julien, We thank you for your comment and are sorry to hear about this information. However, it seems that you have not yet contacted our team about this matter. In order to start the handling of this return within the framework of our after-sales service, do not hesitate to read the e-mail that our team has already sent you on this subject :) Have a nice day ! Sincerely, The SOSav.fr team
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Anthony B.
Rating: 4 out of 5
well
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David P.
Rating: 4 out of 5
Very good
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Maxime Françoise G.
Rating: 3 out of 5
Practical site to browse; maybe lacks some data for buying a phone battery which requires specific tools and which they can however propose!
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Response from SOSAV
Hello, Thank you for your comment. Do not hesitate to send us your impressions and ideas for improvement at [email protected], our team does its utmost to constantly improve :-) Very nice day to you. Sincerely, The SOSav.fr team
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Daniel F.
Rating: 1 out of 5
Defective part
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Response from SOSAV
Hello Daniel, We thank you for your message and are sorry to hear about this information. Our team has already contacted you by e-mail and is waiting for your feedback. In the future, and to save time in processing your request, please feel free to contact our customer support directly :-) We are available by e-mail, chat, phone, and on most social networks. We wish you a very nice day, and see you soon! Sincerely, The SOSav.fr Team
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Mathieu L.
Rating: 3 out of 5
Fast delivery But a slight defect in the positioning of the holes After a slight enlargement the phone charges correctly
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Response from SOSAV
Hello Mathieu, Thank you for your comment and we are sorry to hear about this slight machining defect. It seems that you did not contact our team about this, in the future do not hesitate, we are always available and always find solutions :-) Have a nice day. Sincerely, The SOSav.fr Team
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oivier B.
Rating: 4 out of 5
compliant product. On the other hand, no possibility of using the promo code ....
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patrick L.
Rating: 4 out of 5
Cat quality
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theo S.
Rating: 1 out of 5
not very fast delivery
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Response from SOSAV
Hello Theo, We thank you for your comment and are sorry to see that your order does not offer you complete satisfaction. It is possible that you have unfortunately come across a defective batch... However, you did not contact our team regarding this part when you noticed the incident. We could have shipped a new kit for example. Anyway, we remain available and at your disposal if needed, do not hesitate! Have a nice day. Sincerely, SOSav.fr
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Daniel G.
Rating: 4 out of 5
Very good
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JEAN-CHARLES F.
Rating: 4 out of 5
Product conforms, received on time. Nothing to complain about.
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Stéphanie D.
Rating: 3 out of 5
Fast, follow-up ok However Wrong title: Purchase Honor 5C Battery = Receipt Battery "Compatible" Honor 5C ---> that changes everything!
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Response from SOSAV
Hello Stéphanie, Thank you for your comment :-) Indeed, as we indicate in the product sheet, it is a compatible part, equivalent to the original part". https://www.sosav.fr/store/honor-5c/50198-batterie-honor-5c.html Do not hesitate to contact our team for any doubt concerning an article. Have a nice day! Sincerely, The SOSav.com Team
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