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A
Rating: 4 out of 5
well
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Customer reviews of SOSAV
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 27 048 published reviews
Summary of reviews
SOSAV is praised for fast and reliable delivery, with many customers noting quick shipping, on-time arrival, and well-packaged, compliant parts that match descriptions. The store earns strong appreciation for clear, helpful repair instructions and tutorials, enabling users to successfully fix devices like phones and game controllers at reduced costs. Customers repeatedly highlight the quality of parts and the effectiveness of the repairs, from batteries to screens, with many mentioning easy installation and lasting performance. The overall experience is described as professional and trustworthy, with repeat orders and high willingness to recommend SOSAV.
Reviews 1, 3 and 4 stars
Reset filtersD
Rating: 4 out of 5
Very good
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M
Rating: 3 out of 5
Practical site to browse; maybe lacks some data for buying a phone battery which requires specific tools and which they can however propose!
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Response from SOSAV
Hello, Thank you for your comment. Do not hesitate to send us your impressions and ideas for improvement at [email protected], our team does its utmost to constantly improve :-) Very nice day to you. Sincerely, The SOSav.fr team
D
Rating: 1 out of 5
Defective part
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Response from SOSAV
Hello Daniel, We thank you for your message and are sorry to hear about this information. Our team has already contacted you by e-mail and is waiting for your feedback. In the future, and to save time in processing your request, please feel free to contact our customer support directly :-) We are available by e-mail, chat, phone, and on most social networks. We wish you a very nice day, and see you soon! Sincerely, The SOSav.fr Team
M
Rating: 3 out of 5
Fast delivery But a slight defect in the positioning of the holes After a slight enlargement the phone charges correctly
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Response from SOSAV
Hello Mathieu, Thank you for your comment and we are sorry to hear about this slight machining defect. It seems that you did not contact our team about this, in the future do not hesitate, we are always available and always find solutions :-) Have a nice day. Sincerely, The SOSav.fr Team
O
Rating: 4 out of 5
compliant product. On the other hand, no possibility of using the promo code ....
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P
Rating: 4 out of 5
Cat quality
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T
Rating: 1 out of 5
not very fast delivery
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Response from SOSAV
Hello Theo, We thank you for your comment and are sorry to see that your order does not offer you complete satisfaction. It is possible that you have unfortunately come across a defective batch... However, you did not contact our team regarding this part when you noticed the incident. We could have shipped a new kit for example. Anyway, we remain available and at your disposal if needed, do not hesitate! Have a nice day. Sincerely, SOSav.fr
D
Rating: 4 out of 5
Very good
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J
Rating: 4 out of 5
Product conforms, received on time. Nothing to complain about.
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S
Rating: 3 out of 5
Fast, follow-up ok However Wrong title: Purchase Honor 5C Battery = Receipt Battery "Compatible" Honor 5C ---> that changes everything!
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Response from SOSAV
Hello Stéphanie, Thank you for your comment :-) Indeed, as we indicate in the product sheet, it is a compatible part, equivalent to the original part". https://www.sosav.fr/store/honor-5c/50198-batterie-honor-5c.html Do not hesitate to contact our team for any doubt concerning an article. Have a nice day! Sincerely, The SOSav.com Team
J
Rating: 4 out of 5
The object to store the screws to remember their location after disassembling them is very good, but it does not allow to store the screws of the part where there is the screen. The replacement of the screen of the Iphone 5, it is a very fine work, one sees almost better on the images magnified of the video than with the naked eye!
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C
Rating: 1 out of 5
The front camera, speaker and proximity sensor are not working (front camera).
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Response from SOSAV
Hello Christophe, We thank you for your comment and we are sorry to hear this news :- / We note that our customer support is already finding a solution to this problem and has contacted you about it. Rest assured, everything will be back to normal soon. We remain available for any further information and apologize for the inconvenience caused. A very nice day to you! Sincerely, The SOSav.fr Team
M
Rating: 4 out of 5
I am very satisfied with my order. The delivery was very fast, and the order was very well packaged.
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M
Rating: 4 out of 5
Satisfied
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P
Rating: 4 out of 5
WELL
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H
Rating: 4 out of 5
An error in the content of the shipment, quickly repaired by customer service
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J
Rating: 3 out of 5
The website and videos are very good. The parts for repair are in order but the accessories are not always as shown on the pictures.
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Response from SOSAV
Hello Jean-Philippe, We thank you for your message and we are sorry that your customer experience on SOSav did not go perfectly. If you have any query regarding this item, please do not hesitate to contact our team at [email protected], we always find satisfactory solutions :-) In the meantime, our team wishes you a very nice day and remains at your disposal if needed. Sincerely, The SOSav.fr Team
M
Rating: 4 out of 5
perfectly
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J
Rating: 4 out of 5
nothing to add
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I
Rating: 1 out of 5
Incorrect product description
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Response from SOSAV
Hello Isabelle, We thank you for your comment and are sorry to hear about this news :- / Please check your emails as our team has already written to you about this. We remain available for any further information and apologize for the inconvenience caused. A very nice day to you! Sincerely, The SOSav.fr Team
D
Rating: 4 out of 5
The site is well organized and it is easy to find what you are looking for. Small lack of description in some rooms.
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E
Rating: 4 out of 5
Very nice site with lots of products that satisfy me. The delivery times are very fast.
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M
Rating: 4 out of 5
easy to operate.
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S
Rating: 4 out of 5
The site is very well done, intuitive and clear whether to choose a part or for the tutorials. The spare parts are of good quality, well packed and quickly delivered. A small downside on the triwing screwdriver very, too fragile (no slippage is tolerated).
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A
Rating: 4 out of 5
I received the equipment and it was in good condition but it turns out not to work properly, not cool at all.
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J
Rating: 4 out of 5
Arrived on time. The product is of good quality. Thank you team
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D
Rating: 4 out of 5
Good service. Part delivered broken, immediately replaced.
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L
Rating: 4 out of 5
fast shipping but poor quality products
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L
Rating: 3 out of 5
Screen protector full of micro scratches on arrival so definitely a second hand product.
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Response from SOSAV
Hello Lauriane, Thank you for your comment and we are sorry to hear about this. Our customer support is waiting for your feedback by e-mail following this incident. Do not hesitate to check your junk mail if necessary :-) Have a nice day and see you soon. Sincerely, The SOSav.fr Team
J
Rating: 3 out of 5
Toop
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Response from SOSAV
Hello James, Thank you for your encouraging comment! Do not hesitate to let our team know what we need to improve in order to reach the 5 stars we are looking for ;-) Have a great day and see you soon. Sincerely, The SOSav.fr Team
A
Rating: 3 out of 5
battery only charges at 70 %, discussions in progress with SAV ..... not simple !!!
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Response from SOSAV
Hello André, Thank you for your comment. Electronic components are not immune to malformations or defective cases, being very fragile. In the case where indeed, the component in question proves to be defective, several factors can be blamed. We understand your dissatisfaction and apologize for the inconvenience caused. As you already know, a new battery in great shape was shipped to you yesterday and will be in your hands soon :-) Do not hesitate to contact our team for any further information. Sincerely, The SOSav.com Team
F
Rating: 4 out of 5
Good price, deadline respected, packaging a little light to improve.
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A
Rating: 4 out of 5
Screen ordered Product rather fragile because fractured when closing the phone.
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B
Rating: 4 out of 5
R.A.S. to order received in time quickly
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M
Rating: 1 out of 5
I ordered a gasket for my Karcher that does not match the size of the item ordered at all. I have tried to contact you to no avail...
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Response from SOSAV
Hello Melanie, We thank you for your message and we are sorry to hear this news :- / In order to remedy the situation quickly, we simply invite you to send a photo of the part received directly to your customer support at [email protected] without hesitating to remind your order number. Our team will soon come back to you with a solution, rest assured. We remain available for any further information and apologize for the inconvenience caused. A very nice day to you! Sincerely, The SOSav.fr Team
J
Rating: 4 out of 5
The product is as I ordered. Fast delivery and even faster than expected
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J
Rating: 4 out of 5
fast delivery
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S
Rating: 4 out of 5
Very fast delivery. A little disappointed with the quality of the screen which is an OEM...
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N
Rating: 1 out of 5
Product error during delivery. It is inadmissible not to check the references before sending the packages!
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Response from SOSAV
Hello Nicolas, We thank you for your message and we are sorry to hear this news :- / However, the photos you sent us have shown that you had received what you ordered, namely a Rear Camera - P20. Our team has already contacted you about this, so please check your junk mail if necessary. We remain available for any further information and apologize for the inconvenience caused. Have a nice day! Sincerely, The SOSav.fr Team