Orders are consistently received quickly, often within just a few days, and products match their descriptions accurately, which enhances customer trust. The quality of parts is frequently highlighted, with many noting that components like screens and batteries perform exceptionally well, aligning with expectations set by the product descriptions. Customers appreciate the clear and helpful tutorial videos that accompany their purchases, making DIY repairs accessible and straightforward.
The object to store the screws to remember their location after disassembling them is very good, but it does not allow to store the screws of the part where there is the screen. The replacement of the screen of the Iphone 5, it is a very fine work, one sees almost better on the images magnified of the video than with the naked eye!
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christophe L.
Rating: 1 out of 5
The front camera, speaker and proximity sensor are not working (front camera).
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Response from SOSAV
Hello Christophe, We thank you for your comment and we are sorry to hear this news :- / We note that our customer support is already finding a solution to this problem and has contacted you about it. Rest assured, everything will be back to normal soon. We remain available for any further information and apologize for the inconvenience caused. A very nice day to you! Sincerely, The SOSav.fr Team
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Margaux D.
Rating: 4 out of 5
I am very satisfied with my order. The delivery was very fast, and the order was very well packaged.
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Manuel Joao F.
Rating: 4 out of 5
Satisfied
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PHILIPPE D.
Rating: 4 out of 5
WELL
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Hervé R.
Rating: 4 out of 5
An error in the content of the shipment, quickly repaired by customer service
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Jean Philippe F.
Rating: 3 out of 5
The website and videos are very good. The parts for repair are in order but the accessories are not always as shown on the pictures.
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Response from SOSAV
Hello Jean-Philippe, We thank you for your message and we are sorry that your customer experience on SOSav did not go perfectly. If you have any query regarding this item, please do not hesitate to contact our team at [email protected], we always find satisfactory solutions :-) In the meantime, our team wishes you a very nice day and remains at your disposal if needed. Sincerely, The SOSav.fr Team
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Mathis L.
Rating: 4 out of 5
perfectly
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Jacqueline J.
Rating: 4 out of 5
nothing to add
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Isabelle M.
Rating: 1 out of 5
Incorrect product description
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Response from SOSAV
Hello Isabelle, We thank you for your comment and are sorry to hear about this news :- / Please check your emails as our team has already written to you about this. We remain available for any further information and apologize for the inconvenience caused. A very nice day to you! Sincerely, The SOSav.fr Team
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Dimitri C.
Rating: 4 out of 5
The site is well organized and it is easy to find what you are looking for. Small lack of description in some rooms.
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EMMA B.
Rating: 4 out of 5
Very nice site with lots of products that satisfy me. The delivery times are very fast.
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michel C.
Rating: 4 out of 5
easy to operate.
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Stéphane T.
Rating: 4 out of 5
The site is very well done, intuitive and clear whether to choose a part or for the tutorials. The spare parts are of good quality, well packed and quickly delivered. A small downside on the triwing screwdriver very, too fragile (no slippage is tolerated).
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Anthony L.
Rating: 4 out of 5
I received the equipment and it was in good condition but it turns out not to work properly, not cool at all.
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Jérôme V.
Rating: 4 out of 5
Arrived on time. The product is of good quality. Thank you team
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DAVID B.
Rating: 4 out of 5
Good service. Part delivered broken, immediately replaced.
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Laurence E.
Rating: 4 out of 5
fast shipping but poor quality products
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Lauriane D.
Rating: 3 out of 5
Screen protector full of micro scratches on arrival so definitely a second hand product.
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Response from SOSAV
Hello Lauriane, Thank you for your comment and we are sorry to hear about this. Our customer support is waiting for your feedback by e-mail following this incident. Do not hesitate to check your junk mail if necessary :-) Have a nice day and see you soon. Sincerely, The SOSav.fr Team
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James K.
Rating: 3 out of 5
Toop
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Response from SOSAV
Hello James, Thank you for your encouraging comment! Do not hesitate to let our team know what we need to improve in order to reach the 5 stars we are looking for ;-) Have a great day and see you soon. Sincerely, The SOSav.fr Team
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ANdré C.
Rating: 3 out of 5
battery only charges at 70 %, discussions in progress with SAV ..... not simple !!!
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Response from SOSAV
Hello André, Thank you for your comment. Electronic components are not immune to malformations or defective cases, being very fragile. In the case where indeed, the component in question proves to be defective, several factors can be blamed. We understand your dissatisfaction and apologize for the inconvenience caused. As you already know, a new battery in great shape was shipped to you yesterday and will be in your hands soon :-) Do not hesitate to contact our team for any further information. Sincerely, The SOSav.com Team
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frederic G.
Rating: 4 out of 5
Good price, deadline respected, packaging a little light to improve.
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Adile A.
Rating: 4 out of 5
Screen ordered Product rather fragile because fractured when closing the phone.
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Bruno Z.
Rating: 4 out of 5
R.A.S. to order received in time quickly
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Melanie A.
Rating: 1 out of 5
I ordered a gasket for my Karcher that does not match the size of the item ordered at all. I have tried to contact you to no avail...
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Response from SOSAV
Hello Melanie, We thank you for your message and we are sorry to hear this news :- / In order to remedy the situation quickly, we simply invite you to send a photo of the part received directly to your customer support at [email protected] without hesitating to remind your order number. Our team will soon come back to you with a solution, rest assured. We remain available for any further information and apologize for the inconvenience caused. A very nice day to you! Sincerely, The SOSav.fr Team
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Jean-François D.
Rating: 4 out of 5
The product is as I ordered. Fast delivery and even faster than expected
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jacques B.
Rating: 4 out of 5
fast delivery
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Stephanie C.
Rating: 4 out of 5
Very fast delivery. A little disappointed with the quality of the screen which is an OEM...
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Nicolas B.
Rating: 1 out of 5
Product error during delivery. It is inadmissible not to check the references before sending the packages!
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Response from SOSAV
Hello Nicolas, We thank you for your message and we are sorry to hear this news :- / However, the photos you sent us have shown that you had received what you ordered, namely a Rear Camera - P20. Our team has already contacted you about this, so please check your junk mail if necessary. We remain available for any further information and apologize for the inconvenience caused. Have a nice day! Sincerely, The SOSav.fr Team
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Alain P.
Rating: 4 out of 5
No problem, product conforms. CLEAR
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Monique C.
Rating: 1 out of 5
I have to say that I am very pleased with the quality of the product. I have to say that it is very good and I am very pleased with the quality of the product,
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Response from SOSAV
Hello Monique, We are sorry to see that your order does not give you complete satisfaction :-( It seems that you have not yet contacted our team concerning this part. We invite you to contact us by e-mail at [email protected] : our team will be happy to help you once informed directly. Have a nice day! Sincerely, The SOSav.fr team
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Jamess G.
Rating: 4 out of 5
Received quickly
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Marc S.
Rating: 4 out of 5
Bad first experience because my parcel was lost...SOSav is not to blame, I contacted the service (top staff ????) and everything was settled quickly (refund). Very good site I recommend!
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Jean L.
Rating: 1 out of 5
Fairly average....
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Response from SOSAV
Hello, Thank you for your comment and we are sorry to see that your order does not offer you complete satisfaction. However, it seems that you have not yet contacted our team regarding this order. In order to start taking care of your request within the framework of our after-sales service and to tell us more, we invite you to contact us by e-mail at [email protected]: our team will be happy to help you :-) Have a nice day! Sincerely, The SOSav.fr team
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jacques L.
Rating: 1 out of 5
PRODUCT DOES NOT FIT AT ALL.TABLECLOTHS FOR JOYCONS SMALLER IN WIDTH
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Response from SOSAV
Hello Jacques, We thank you for your message and we are sorry to hear this news :- / In order to remedy the situation quickly, we invite you simply to send a photo of the part received directly to your customer support at [email protected] without hesitating to recall your order number. Our team will soon come back to you with a solution, rest assured. We remain available for any further information and apologize for the inconvenience caused. A very nice day to you! Sincerely, The SOSav.fr Team
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Sarah M.
Rating: 4 out of 5
I ordered a part for a laptop and it was not received with the color I had chosen.
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Judicael E.
Rating: 1 out of 5
I have to say that I am very pleased with the service and the quality of the parts I have received. In the end 3 weeks of delay for parts frankly dubious and which by the way does not work. To be avoided.
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Response from SOSAV
Hello Judicael, We thank you for your comment and we are nevertheless quite surprised because this order was the subject of an after-sales service on 09/02: you would have received a new part also in bad condition? It seems that we have not contacted our customer support about this. We use the same components for our repairs, which we guarantee for 99 years, so it is surprising that you received two defective parts from two different batches :- / We are waiting to hear from you at [email protected] in order to check on this order. Have a nice day. Sincerely, The SOSav.com Team
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Yves J.
Rating: 4 out of 5
Good ergonomics of the site, good ordering procedure, impeccable delivery.
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Serge D.
Rating: 4 out of 5
Fast shipping but compatible battery and not branded as written on the site. It's a shame. It still seems to hold the charge. It's only been four days. I hope it will last.
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Benoit N.
Rating: 4 out of 5
Products in accordance with my expectations.
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