Orders are consistently received quickly, often within just a few days, and products match their descriptions accurately, which enhances customer trust. The quality of parts is frequently highlighted, with many noting that components like screens and batteries perform exceptionally well, aligning with expectations set by the product descriptions. Customers appreciate the clear and helpful tutorial videos that accompany their purchases, making DIY repairs accessible and straightforward.
The product that was delivered did not correspond to my request.
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Response from SOSAV
Hello Benjamin, Thank you for your comment :-) You have ordered a LCD Screen - MacBook Pro 13" Retina A1502 (2015) and it is indeed what you confirm having received in your message to our customer service yesterday afternoon. Please feel free to check your messages, our customer service has answered you. We remain at your disposal for any further information and wish you a very nice day. Sincerely, The SOSav.Fr Team
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David V.
Rating: 4 out of 5
Fluid and easy to access.
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Sebastien E.
Rating: 3 out of 5
I'm not sure if this is a good idea or not, but I'm sure it's a good idea.
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Response from SOSAV
Hi Sebastien, Thanks for your comment :-) The iPhone SE screen disassembly guide (available here https://www.sosav.fr/guides/mobiles/iphone/iphone-se/ecran-complet-assemble/) indicates in step #8 the following information: Use the nylon spatula to disconnect the cable that manages the front camera / secondary microphone / internal speaker & proximity sensor assembly. Please do not hesitate to contact our team for any additional information or if you need assistance! Very nice day to you. Sincerely, The SOSav.Fr Team
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Jenny W.
Rating: 1 out of 5
I received a message a few days after ordering that the item was sold out. I am waiting for a refund and will not order from this site again. 1st and last time.
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Response from SOSAV
Hi Jenny, Thank you for your message and we are sorry to hear about this news :- / Nevertheless, your order is listed as having been shipped as of 11/30/2020 by untracked letter, as per your request. It seems that you have not contacted our customer support about this yet. In order to remedy the situation quickly, we invite you to simply contact us at [email protected] without hesitating to recall your order number. Our team will soon come back to you with a solution, rest assured. We remain available for any further information and apologize for the inconvenience caused. Have a nice day! The SOSav.Fr Team
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Laurent S.
Rating: 4 out of 5
Order conforms, good delivery tracking
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herve G.
Rating: 4 out of 5
R.A.S
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jonathan C.
Rating: 1 out of 5
I ordered a Honor 9 battery and received a Honor 9 LIT battery. I had to contact the after sales service and they confirmed that the right battery had been sent to me.... more than 6 months later and still no battery and even less news from the seller about their mistake.
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Response from SOSAV
Hello Jonathan, We are sorry to see that this new after-sales order has still not reached you. It seems that you have not yet contacted our team regarding this new shipment dated August 14th which was never received. Do not hesitate to contact us at [email protected] if you have any questions about a pending order, our team will be happy to help you :-) For your information, our team has registered the shipment of a third battery today, which should arrive soon. Have a nice day ! Sincerely, The SOSav.fr Team
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Bruno R.
Rating: 4 out of 5
I have to say that I am very pleased with the quality of the product and the service I received.
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damien F.
Rating: 4 out of 5
I had ordered several parts including a terroir for mini -sim card for iPhone 6. I had the bad surprise to receive it all twisted. I had to straighten it. Too bad it was not protected like the other parts in a small piece of rigid cardboard.
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Bertrand D.
Rating: 1 out of 5
The site is very good but the product information is bad : I ordered an accessory for my Dyson CY27 vacuum cleaner, the part was supposed to be compatible with CY27, it is not. I will certainly change my mind once the free return is done and I will find the right part number on the website. I will thank the customer service if they could help me find the right part!
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Response from SOSAV
Hello Bertrand, We thank you for your message and we are sorry to hear about this news :- / Our team has just answered your message and proposed several solutions about this incident. We remain available for any further information and apologize for the inconvenience caused. Have a nice day! The SOSav.Fr Team
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cynthia C.
Rating: 4 out of 5
service impeccable
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Carole N.
Rating: 4 out of 5
good transaction
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somprou F.
Rating: 1 out of 5
I have received half of my order
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Response from SOSAV
Hello Frederic, Thank you for your message and we are sorry to hear about this information. It seems that you have not yet contacted our team regarding this packaging incident. In order to start the handling of this return within the framework of our after-sales service, we invite you to contact us by e-mail at [email protected] in order to take stock of what you have received and what you are missing: our team will be happy to help you :-) Have a great day! The SOSav.fr team
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Patrick A.
Rating: 1 out of 5
Extremely disappointed. My order, a tempered glass protective window for smartphone was delivered today, 10 days after its shipment. The product, packed in a soft bubble wrap, with no indication of fragility, arrived broken. This underlines a lack of respect for the product, and the customer. This is not worthy of a professional trader.
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Response from SOSAV
Hello Patrick, We thank you for your message and we are sorry to learn about this delivery incident :- / In order to remedy the situation quickly, we invite you simply to send a photo of the part received directly to your customer support at [email protected] without hesitating to recall your order number. Our team will soon come back to you with a solution, rest assured. We remain available for any further information and apologize for the inconvenience caused. Have a nice day! The SOSav.Fr Team
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PHILIPPE M.
Rating: 4 out of 5
ras.
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Rémi G.
Rating: 4 out of 5
Everything matches my expectations except the screen which does not have the same characteristics as the original one (the black is not as black as an apple screen.).
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Alain L.
Rating: 4 out of 5
Material well received in time and hours. Nice Tito. Not the best equipment but sufficient and with a practical pouch. CLEAR
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STEPHANE D.
Rating: 3 out of 5
The item I received was not what I expected. The tutorial misled me.
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Response from SOSAV
Hello, Thank you for your feedback! Could you please contact our customer service at the following address so that we can solve the problem you encountered: [email protected] Sincerely, The SOSav team
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David N.
Rating: 4 out of 5
Responsive after-sales service following a defect on the product received.
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Sven W.
Rating: 4 out of 5
I'm very happy with the site and the delivery. I have to be careful because when you enter your shipping information, the default country is France Outre-Mer and so I had to cancel an order and start over. Apart from that it's great
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danny B.
Rating: 4 out of 5
Lack of a tracking number
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caroline B.
Rating: 4 out of 5
For the moment I have no comments to report, we will see in time
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Cédric T.
Rating: 4 out of 5
Compliant product
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Lucile S.
Rating: 4 out of 5
Quite a comprehensive site with lots of repair tips and tutorials.
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SEGOLENE B.
Rating: 4 out of 5
Good presentation of the whole
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michael V.
Rating: 3 out of 5
Exceeded deadlines
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Response from SOSAV
Hello, thank you for your message :-) You received a reply from our team on November 23rd, and the tracking of your package indicates that it was delivered precisely that day to the address you wanted. Do not hesitate to contact our customer support at [email protected] if you notice any problem with this order. Have a nice day! Sincerely, The SOSav.com Team
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Moussa B.
Rating: 4 out of 5
well
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Christophe B.
Rating: 4 out of 5
Simple order taking / fast delivery / nothing to complain about logistically
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bernard B.
Rating: 4 out of 5
Nothing to say satisfactory delivery.
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Celine A.
Rating: 1 out of 5
DECEIVED
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Response from SOSAV
Hello Celine, We thank you for your message and we are sorry to hear that your experience with SOSav is not entirely satisfactory. Please do not hesitate to contact our team directly at [email protected] if you would like us to find a solution together. We remain available if needed, do not hesitate. Sincerely, The SOSav.Fr Team
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franck N.
Rating: 4 out of 5
speed and seriousness
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philippe R.
Rating: 4 out of 5
first use, very satisfied
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Laetitia E.
Rating: 1 out of 5
The right copper microphone is missing
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Response from SOSAV
Hello Laetitia, We are very sorry to learn that your order does not offer you complete satisfaction. It seems that you have not yet contacted our team regarding this part which, according to you, has some anomalies. In order to discuss this with our customer support, please contact us by e-mail at [email protected] : our team will be happy to help you if you contact us :-) Have a nice day! The SOSav.fr team
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Alexandre B.
Rating: 4 out of 5
Received in 2 days, as described, but a bit expensive for what it is haha. And for the reassembly a very small plastic part is forgotten (but not serious). I had a screen whose touchscreen did not work, this is solved (well half because I do not know the pin code and at sony impossible to access the recovery so I have the SEUM but it's a subject) thank you sosav for their qwality of their services ;)
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Maxime S.
Rating: 4 out of 5
Part in accordance with my expectations. My device works perfectly now.
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Marie C.
Rating: 4 out of 5
Thank you very much for your kind email. I will be back in a few weeks. Sincerely
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Jean-Luc D.
Rating: 3 out of 5
At the opening of the envelope I found the suction cup partially unusable because deformed (folded edge) and especially the sticker envisaged to stick the battery completely unusable, the protection of the sticky part unstuck and the sticker partially stuck on the pocket of tools..... I thus had to improvise
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Response from SOSAV
Hello, Thank you for your feedback! Could you please contact our customer service at the following address so that we can solve the problem you encountered: [email protected] Sincerely, The SOSav team
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Bollotte P.
Rating: 4 out of 5
Perfect
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DEBORAH S.
Rating: 3 out of 5
The screen is darker.
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Response from SOSAV
Hello, we are very sorry to hear that your order does not give you complete satisfaction :-( It seems that you have not yet contacted our team regarding this display problem. To find out for sure, we suggest that you do the following: from the HOME menu on the console, select " Console settings " then " Brightness ". Select "Auto Brightness" to have the screen brightness adjust itself according to the ambient brightness, or set it manually. If this doesn't solve the problem, please contact our team at [email protected] and we'll look into it together. Have a nice day! The SOSav.com team
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Patrick W.
Rating: 4 out of 5
I easily found what I was looking for.
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