Customer reviews of SOSAV

9,3 /10

Based on 26 971 published reviews

5 21k 78% 4 4 196 16% 3 921 3% 2 328 1% 1 524 2%

Summary of reviews

Orders are consistently received quickly, often within just a few days, and products match their descriptions accurately, which enhances customer trust. The quality of parts is frequently highlighted, with many noting that components like screens and batteries perform exceptionally well, aligning with expectations set by the product descriptions. Customers appreciate the clear and helpful tutorial videos that accompany their purchases, making DIY repairs accessible and straightforward.

Reviews 1, 3 and 4 stars

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Gérard R.

Published on 09/09/2020 à 07h47

nothing to say

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Joseph E.

Published on 07/09/2020 à 17h28

No comment

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Claire L.

Published on 07/09/2020 à 12h03

Bought a spare battery for my smartphone. More than mediocre. Catastrophic. The battery does not hold a charge. Even the original battery that was replaced lasted longer.

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Response from SOSAV Published on 07/09/2020

Hello, Thank you for your review! If you would like to exchange the part, you can contact our customer service at [email protected]! Sincerely, The SOSav team

Michael N.

Published on 07/09/2020 à 11h11

For the moment, nothing to say. With hindsight, we'll see how the battery will hold up over time!

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Victor R.

Published on 06/09/2020 à 10h33

The battery did not work, even after following the tuto on the site. Either the product was defective or the tuto was wrong.

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Response from SOSAV Published on 07/09/2020

Hello, Thank you for your review! Please contact our customer service at the following address: contact&sosav.fr so that we can solve your problem. Sincerely, The SOSav team.

Toirneur A.

Published on 06/09/2020 à 07h31

I ordered a ps4 pro controller cover and it doesn't fit on the controller

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Response from SOSAV Published on 07/09/2020

Hello, Thank you for your review! Please contact our customer service at the following address: contact&sosav.fr so that we can solve your problem. Sincerely, The SOSav team.

Fabien C.

Published on 05/09/2020 à 11h34

Top except for the seal

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Christophe R.

Published on 05/09/2020 à 07h18

I am very pleased with the service and the quality of the product.

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Justine C.

Published on 04/09/2020 à 22h39

I did not receive the correct rear camera glass that I ordered, and to return it I had to pay more than 3 euros, although the item cost less than that

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Response from SOSAV Published on 07/09/2020

Hello, thank you for your opinion! Please contact us at the following address: contact&sosav.fr so that we can solve your problem.

DIBOUSSI A.

Published on 04/09/2020 à 17h22

Well

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lucie B.

Published on 04/09/2020 à 12h44

A disaster. The product sold did not correspond to its description. I sent a return request explaining the problem and, strangely enough, the product description was changed online just before Sosav replied to tell me that the error was most likely mine and that they would not pay the return shipping costs. This isn't the first time I've bought from this bunch of crooks, and I've systematically had problems with the material sent (e.g. a replacement IPhone screen that doesn't work when connected, and Sosav trying to void the warranty by claiming that when the product is opened, the customer waives any claim... before they've even had a chance to test it). This purchase was my last attempt to "consume French" (which is of course a big mistake since I'm pretty sure that Sosav buys in bulk in China before reselling at full price in France). This company continues to operate shamelessly, but I'm crossing my fingers that they'll eventually have to close up shop, or at least that they'll be subjected to a tough audit by the relevant fraud authorities.

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Response from SOSAV Published on 04/09/2020

Hello, thank you for your opinion. Compatibilities are indicated on each of our product sheets before the order is placed and we don't have fun changing them before responding to our customers. The part ordered simply does not match your model. We cannot find a screen order in your customer account. If you ordered with another account, our customer service is at your disposal for an exchange of the part, within the framework of our guarantee. Sincerely, The SOSav team

Frédéric V.

Published on 04/09/2020 à 12h39

The order was easy, the delivery was very fast and in good condition, it's perfect... Too bad the product I bought doesn't fit 100/100, I had to make some changes to make it fit.

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patrick F.

Published on 04/09/2020 à 12h35

Passing .conforme on time

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Cristel G.

Published on 04/09/2020 à 12h08

It's OK.

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jean michel H.

Published on 03/09/2020 à 12h29

well

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Karine B.

Published on 01/09/2020 à 18h56

No problems to report. Tutorials on the site very well done and accurate...even for those new to repairs.

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Marine D.

Published on 31/08/2020 à 16h05

Good quality spare part, but I would have liked to have some details, especially on the welding of the part.

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Michel B.

Published on 29/08/2020 à 15h32

product corresponding to the order

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Abderrahmane M.

Published on 29/08/2020 à 10h58

I don't order sosav

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Response from SOSAV Published on 31/08/2020

Hello, Thank you for your review! Please contact our customer service at [email protected] so that we can solve the problem. Sincerely, The SOSav team.

pascal H.

Published on 27/08/2020 à 14h55

Product received quickly in good condition Just a reproach on the descriptions which are not clear compared to another similar article (I did not know that the screen I ordered did not have the camera and the front speaker) compared to the other screen) But the descriptions of assembly are excellent

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JEAN-PIERRE B.

Published on 27/08/2020 à 14h13

Fast, accurate, fair price

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Alan N.

Published on 27/08/2020 à 13h11

I'm sorry, but I have to tell you that I'm not sure I'm going to be able to do it. I'm not sure I'm going to be able to do it because I'm not going to be able to do it.

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Response from SOSAV Published on 27/08/2020

Hello, Thank you for your review! Could you please contact the customer service at the following address: [email protected] so that we can solve the problem you encountered. Sincerely, The SOSav team.

Fabrice C.

Published on 27/08/2020 à 09h33

conforms to the order and is delivered quickly

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Guilhem V.

Published on 26/08/2020 à 20h10

Perfect, thank you.

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Cedric L.

Published on 26/08/2020 à 15h25

Site not very intuitive. The products put forward are always Apple and Samsung. There are not ONLY these brands.

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Dominique B.

Published on 26/08/2020 à 13h31

The package corresponds to the order. The change of the part was done in good conditions with the help of the tuto.

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Rawad H.

Published on 26/08/2020 à 12h34

I placed my order on 28/07/2020 ref (ZVKBZHJBF) and so far I have received nothing. I reported the problem on 13/08/2020 to the SOSav team as well as the re-order ref(SAV861252) not received ...

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Response from SOSAV Published on 26/08/2020

Hello, Thank you for your review! Please contact our customer service at [email protected] so that we can solve your problem. Sincerely, The SOSav team.

Jeremy L.

Published on 25/08/2020 à 16h06

well

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Anthony T.

Published on 25/08/2020 à 10h01

Long delivery time compared to the time indicated by the site

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Alain C.

Published on 25/08/2020 à 05h04

with the order of a screen it would be good to specify that the glue is not provided

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corinne G.

Published on 24/08/2020 à 17h05

Delivery too long and incomplete.

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Response from SOSAV Published on 25/08/2020

Hello, Thank you for your review! Please contact our customer service ([email protected]) so that we can solve the problem. Sincerely, The SOSav team.

David N.

Published on 24/08/2020 à 14h14

On 2 items, one received quickly but not conform to the description (camera lens protector), and the 2nd very important delay of delivery without having reasons....

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Response from SOSAV Published on 24/08/2020

Hello, Thank you for your feedback! We did indeed run out of SIM drawers at the time of your order? We sincerely apologize for our logistic service which did not send you an email! If there is another delay, we are available all week long, from 09h00 to 18h00, at [email protected] ! Sincerely, The SOSav team

Jean-Claude V.

Published on 24/08/2020 à 13h22

Fast and efficient service

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Jacques M.

Published on 24/08/2020 à 07h50

Well

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LENA T.

Published on 23/08/2020 à 16h52

The site is quite clear and explanatory. The order is quickly

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Amel A.

Published on 22/08/2020 à 20h27

The order arrived quickly, but one of the two parts ordered was not the right one. I wrote to the after sales service, they answered me very quickly (1h max)

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Sébastien D.

Published on 21/08/2020 à 12h01

I'm very pleased with the service and the price.

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Gabriel V.

Published on 20/08/2020 à 18h00

I've been using it for a while now, but I'm not sure how long it's been in use. It takes 3 shipments for it to arrive intact... horribly long delays! 4 months to get the order! I advise you to order directly in China, it will be faster and much better quality! Nothing to add, we can hardly do worse...

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Response from SOSAV Published on 21/08/2020

Hello, Thank you for your feedback! Please accept our sincere apologies for the problems encountered. Sincerely, The SOSav team.

Harry G.

Published on 20/08/2020 à 12h21

a real gas factory for a simple return.

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Response from SOSAV Published on 20/08/2020

Hello, Thank you for your opinion! Indeed, we ask for the photos before the return of the parts! These photos are used as a guarantee if the items are damaged during transport :) Wishing you a good day! Sincerely, The SOSav team

Dominique S.

Published on 20/08/2020 à 08h05

Well

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