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K
Rating: 4 out of 5
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Customer reviews of SOSAV
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 26 971 published reviews
Summary of reviews
Orders are consistently received quickly, often within just a few days, and products match their descriptions accurately, which enhances customer trust. The quality of parts is frequently highlighted, with many noting that components like screens and batteries perform exceptionally well, aligning with expectations set by the product descriptions. Customers appreciate the clear and helpful tutorial videos that accompany their purchases, making DIY repairs accessible and straightforward.
Reviews 1, 3 and 4 stars
Reset filtersD
Rating: 4 out of 5
Corresponds to my request
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D
Rating: 1 out of 5
The site is ok but very disappointed with the product received.
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Response from SOSAV
Hello, Thank you for your feedback! If you would like to exchange the part, you can contact our customer service at [email protected]! Sincerely, The SOSav team
G
Rating: 4 out of 5
Nothing negative to report
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S
Rating: 4 out of 5
Very fast delivery by post. Very good site thank you
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T
Rating: 4 out of 5
The finder is quite easy to use, maybe better to separate the spare parts from the reconditioned mobiles. The prices of refurbished are quite expensive
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R
Rating: 4 out of 5
Quality product but delivery took a little longer than expected
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E
Rating: 3 out of 5
A few days later my phone had a battery problem again
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Response from SOSAV
Hello, thank you for your review! Could you please contact our customer service at [email protected] to exchange the battery? Sincerely, The SOSav team
O
Rating: 4 out of 5
conforms to my expectations
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T
Rating: 1 out of 5
I received my screen and just put it on my device 2 days later screen broken into a thousand pieces. Very disappointed despite the price I paid I will not order again
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S
Rating: 4 out of 5
Good!
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Y
Rating: 1 out of 5
I have to say that I am very pleased with the service and the quality of the product.
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D
Rating: 3 out of 5
The video would sometimes be more appropriate ... the reassembly is not necessarily explained the photo not always taken at the best angle Finally the iphone recharges again but no wifi.
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Response from SOSAV
Hello, thank you for your feedback! Could you please contact our customer service so that we can offer you a solution? Sincerely, The SOSav team
S
Rating: 1 out of 5
I took an express delivery and I had my package in the end not delivered in time and by mail. I have contacted customer service to ask why a delivery made by the post office under the postal deadlines is charged at the express price and then ask for a refund but I did not get a satisfactory answer. I have notified that I will not be ordering from you again.
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Response from SOSAV
Hello, due to the new measures imposed by Chronopost, we are sorry for the delay of your package. Wishing you a good day. Sincerely, The SOSav team
'
Rating: 1 out of 5
I have to say that I am very pleased with the service and the quality of the product. The pickup service is not really up to scratch. I'm hoping for a refund or a voucher of the same value to change my mind.
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Response from SOSAV
Hello, Thank you for your message. Our customer service is doing its best to offer you a satisfactory solution. We wish you a good day. Sincerely, SOSav
C
Rating: 4 out of 5
Fast and careful shipping. CLEAR
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A
Rating: 4 out of 5
fast delivery
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C
Rating: 4 out of 5
The delivery was made without concern, despite the current context of Covid 19 is 7 days between the order and delivery.
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S
Rating: 4 out of 5
Products conform, deadlines met!
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P
Rating: 4 out of 5
well delivery ok, spatula fragile
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K
Rating: 4 out of 5
The site is quite easy to use, the order is quickly taken into account when you choose the delivery in 24h with Chronopost
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P
Rating: 1 out of 5
I received the battery, but after replacement, following the tutorial, the phone does not restart, the screen just displays a blue band for a short time, I think I broke the screen at step 7 following the indication: "Insert now a nylon spatula between the screen and the chassis of the Galaxy S6. Don't do that, if you do it at the wrong place, the screen won't turn on anymore! I just wanted to change the battery, now I have to change the screen, it would have cost me less to buy a new phone.
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M
Rating: 4 out of 5
The site is very well thought out and easy to use, I didn't know it before and I discovered it and it's a lot better than I expected. One small problem, it's a shame that there's no metal spatula in the repair kits, otherwise it's as expected.
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F
Rating: 4 out of 5
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S
Rating: 3 out of 5
The only downside is that the tools are of poor quality, the flathead screwdriver can't loosen some screws, the plastic spatula breaks when the battery is removed...
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P
Rating: 4 out of 5
Very easy the site is well done
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J
Rating: 1 out of 5
I ordered a disassembly kit for iPhone 5s, and I just received a Phillips screwdriver which, alone, is useless. On the site, the photo of the kit is complete and engaging, but it is a trompe l'oeil
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Response from SOSAV
Hello Jean, We have taken note of your comment. Could you please contact our customer service at [email protected] so that we can solve the problem? Sincerely, The SOSav team
J
Rating: 4 out of 5
The product conformed to the order, arrived a few days later as there was a weekend between. No particular problem and the part works
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S
Rating: 4 out of 5
Very good
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M
Rating: 4 out of 5
APPLE 5S battery mounting tutorial: The video shows a connector pin mounted in reverse. But this is not very serious. Good service I recommend.
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F
Rating: 3 out of 5
For the first time, the ordered product does not work. It is impossible for me to report the problem to customer service (?)
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Response from SOSAV
Hello Frederic, Our customer service has just answered your email! Wishing you a good day :) Sincerely, The SOSav team
B
Rating: 4 out of 5
Very good navigation on the site
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G
Rating: 1 out of 5
I've been trying to mount the screen, but I can't connect the TouchId connector...
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Response from SOSAV
Hello, thank you for your feedback! Could you please contact our customer service in order to solve the problem? The address is [email protected] :) Sincerely, The SOSav team
H
Rating: 4 out of 5
well
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N
Rating: 4 out of 5
Three good
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L
Rating: 4 out of 5
Fast delivery, perfect part, very good site I recommend
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G
Rating: 1 out of 5
Order received partially. I am missing 2 out of 4 items ... and the battery is not the right one ...
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Response from SOSAV
Hello, Thank you for your comment. Our customer service will answer your message as soon as possible :) Sincerely, SOSav
A
Rating: 4 out of 5
Delivered within 3 days but to a different delivery point than the one chosen, it was however very close to the first one.
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T
Rating: 1 out of 5
Very disappointed!!!
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Response from SOSAV
Hello Thomas, Please contact our customer service department at [email protected] as soon as possible to proceed with the exchange. Sincerely, SOSav
R
Rating: 4 out of 5
Small part sent without protection
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