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A
Rating: 4 out of 5
Fast, compliant and it works!
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Customer reviews of SOSAV
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 26 971 published reviews
Summary of reviews
Orders are consistently received quickly, often within just a few days, and products match their descriptions accurately, which enhances customer trust. The quality of parts is frequently highlighted, with many noting that components like screens and batteries perform exceptionally well, aligning with expectations set by the product descriptions. Customers appreciate the clear and helpful tutorial videos that accompany their purchases, making DIY repairs accessible and straightforward.
Reviews 1, 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
Simple and user-friendly. Delivery as fast as amazon.
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A
Rating: 3 out of 5
Quality product but does not work. The screen does not turn on. Requested a return but no response in a week. What does customer service do?
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A
Rating: 4 out of 5
The site is well put the quality of the items purchased is not consistent with my expectations I find them low in range.
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A
Rating: 1 out of 5
The screen I ordered is not working. I would like to exchange it and have sent an email to customer service with no response yet.
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Response from SOSAV
Madam, First of all, our apologies for the malfunction of this screen. We have received a message from you around 18:20 today. We have just proposed you a solution for the exchange of your screen. Sincerely,
A
Rating: 4 out of 5
Not bad!
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A
Rating: 4 out of 5
The items ordered are as described. Chronopost notified me of the possible withdrawal at the point of withdrawal on 18/08/2016. On 20 the point relay told me not to have the package and to return on 22/08. I was able to get the package on the 22/08. I am disappointed with the waiting time and would like an explanation. Respectful greetings
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A
Rating: 4 out of 5
Well
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A
Rating: 4 out of 5
conforms to the order, delivery time respected
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A
Rating: 4 out of 5
well
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A
Rating: 1 out of 5
Out of 4 products ordered, 2 were not what I ordered (1 color error and 1 totally different product). Despite opening a ticket and sending a photo, no news for several days...
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Response from SOSAV
Sir, For some reason, the ticket corresponding to your request has been closed... Could you simply reply to the last email you received from us? This will allow us to open the support ticket again. We will then be able to send you directly the expected parts. Sincerely yours,
A
Rating: 3 out of 5
NOT BAD BUT STILL NEED THE MATERIAL TO WORK!!!!!!!
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A
Rating: 3 out of 5
I'm very pleased with the quality of the product and the packaging. The postage is too expensive and the delivery is not fast enough.
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A
Rating: 3 out of 5
Great products and delivery but difficult to contact you for ordering issues.
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A
Rating: 4 out of 5
bon site
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A
Rating: 3 out of 5
The site is relatively well designed. Maybe review the shipping of packages. An iPhone rear camera may not require a whole package especially when it is filled with paper and a carambar! A simple tracking letter to ship it and does not cost 6!
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A
Rating: 4 out of 5
Well
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A
Rating: 3 out of 5
Some operations are delicate to take off some parts it is necessary to force well, perhaps to attract the attention...
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A
Rating: 4 out of 5
all very well except that they don't pay back,,, they make a credit note,, Greetings Mr Viannais
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A
Rating: 3 out of 5
Everything will depend on what happens next
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A
Rating: 4 out of 5
Very good site, I recommend
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A
Rating: 4 out of 5
Good except that delivery announced one day before
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A
Rating: 4 out of 5
Very well done site, recommend it to others.
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A
Rating: 4 out of 5
easy to do research. may be lacking the possibility of an emergency number to contact.
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A
Rating: 1 out of 5
Fast shipping but poor quality products. No answer from the SAV for a repair or a refund. 25 euros lost.
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Response from SOSAV
Sir, We received a return request from you on Monday (22/08) at 11:53 am, to which we responded positively at 5:41 pm. As indicated, we will of course proceed with the refund of the part that does not give us satisfaction. Sincerely yours,
A
Rating: 4 out of 5
A recommander
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A
Rating: 3 out of 5
Product conforms, but delivery time a little long, more than 10 days without news, following my phone call to the company, the product is sent in the stride?
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A
Rating: 1 out of 5
At first everything goes well : well done website, package delivered quickly. However, you can't count on an after-sales service in case of problem (for my part, the iphone screen received was defective) : no answer to my request, without even talking about refund. I'm not sure what to expect from this company, but I'm sure it's a good one.
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Response from SOSAV
Sir, After searching, we can't find any trace of contact from you. Could you please send us a request to our email address [email protected]. We usually reply within the day. Sincerely yours,
A
Rating: 4 out of 5
Very useful site to repair your phone.
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A
Rating: 4 out of 5
I am very pleased with the service and the quality of the product.
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A
Rating: 1 out of 5
Delivery very slow product with no quality the black screen is not glued correctly result I have to buy a new screen do not even talk about the customer service impossible to reach result I will not order more screen at sos av
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A
Rating: 4 out of 5
fast and efficient
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A
Rating: 4 out of 5
Fast and serious treatment.
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A
Rating: 1 out of 5
Everything is fine if the ordered part works, knowing that the prices are very expensive compared to other sites. From the moment the part is defective, we have to send it back at our expense and we see that we start to get bogged down in a long debate that will cost us, that's when we realize that this site is actually unreliable. A piece of advice, look for a site that doesn't want your money, and there are many that are reliable. The service is zero. I found the same part at 8 euros with the price of shipping while on this site it cost me 18 euros with a defective part ...
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A
Rating: 4 out of 5
Well
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A
Rating: 4 out of 5
Good overall.
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A
Rating: 4 out of 5
Good site but few parts for older models!
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A
Rating: 4 out of 5
expedition rapide
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A
Rating: 1 out of 5
Customer service completely lacking, shipping of defective product, the battery burned my Iphone motherboard. Diagnosis confirmed by a professional. Obviously no return, no response from SOSAV, even their captain repair ignores me. In short, a legal action will perhaps make them wake up.
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A
Rating: 4 out of 5
Hello, the site is very well done, it is clear so easy to access. The tutorials are also very clear and well thought out, with the parts "before starting" for those who do parts replacement for the first time. In short, I am quite satisfied. The small negative side I found, concerning the tutorials: we have the parts "how to disassemble the phones" which is very good but, to go further in the tuto by explaining how to reassemble the phone would have been really perfect.
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